Re: [opnfv-tech-discuss] [announce] user support topic for the TSC call

2017-10-15 Thread Julien 
I just want to simplify the tools, one use case with one tool.
If we have multiple choice, I don't know which will be chosen and which
will be supported. For an end user, I care about how long it will take me
to get the feedback for my question. It may have duplicated threads in the
different tools.

Jira is good tools for issues, but I don't think it is suitable for
questions and supports. Title and content search are mostly used in
questions/forum, while it is not strong enough in Jira. From the history of
the website(ask.opnfv.org), we can find that it is not active enough, and
less response. If we agree to use that tool, and make it the only one, I
think it will be more and more useful to us.

BR/Julien



Beierl, Mark 于2017年10月16日周一 上午4:14写道：

> So far I have had a good experience with users reporting issues via JIRA.
> I must admit the askbot site has not been very useful for me at this time.
>
> Perhaps we need to highlight it more in the user guides?  I know I have
> not done that.
>
> Regards,
> Mark
>
> *Mark Beierl*
> SW System Sr Principal Engineer
> *Dell **EMC* | Office of the CTO
> mobile +1 613 314 8106 <1-613-314-8106>
> mark.bei...@dell.com
>
> On Oct 15, 2017, at 15:19, Raymond Paik  wrote:
>
> All,
>
> I'd like to propose having a discussion on user support in an upcoming TSC
> call.  We have two primary channels for user support which are opnfv-user
> mailing list plus our Askbot site (https://ask.opnfv.org/questions/).
>
> Over the past several quarters the activity on the Askbot site in
> particular has gone down (see
> https://opnfv.biterg.io:443/goto/5f1aedc882d4c3e33a1e3bab812e353e), and
> I'd like to start a discussion on support channel for OPNFV users plus
> other tools (e.g. documentation, wiki, etc.).
>
> I'll add this as a topic for the TSC call on the 17th, but I think it'd
> also make sense to have follow-up discussions with anyone interested in
> participating following the TSC call.
>
> In the mean time, if you have any suggestions or thoughts on this topic,
> please feel free to chime in
>
> Thanks,
>
> Ray
>
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Re: [opnfv-tech-discuss] [announce] user support topic for the TSC call

2017-10-15 Thread Beierl, Mark 
So far I have had a good experience with users reporting issues via JIRA. I 
must admit the askbot site has not been very useful for me at this time.

Perhaps we need to highlight it more in the user guides?  I know I have not 
done that.

Regards,
Mark

Mark Beierl
SW System Sr Principal Engineer
Dell EMC | Office of the CTO
mobile +1 613 314 8106
mark.bei...@dell.com

On Oct 15, 2017, at 15:19, Raymond Paik 
> wrote:

All,

I'd like to propose having a discussion on user support in an upcoming TSC 
call.  We have two primary channels for user support which are opnfv-user 
mailing list plus our Askbot site (https://ask.opnfv.org/questions/).

Over the past several quarters the activity on the Askbot site in particular 
has gone down (see 
https://opnfv.biterg.io:443/goto/5f1aedc882d4c3e33a1e3bab812e353e), and I'd 
like to start a discussion on support channel for OPNFV users plus other tools 
(e.g. documentation, wiki, etc.).

I'll add this as a topic for the TSC call on the 17th, but I think it'd also 
make sense to have follow-up discussions with anyone interested in 
participating following the TSC call.

In the mean time, if you have any suggestions or thoughts on this topic, please 
feel free to chime in

Thanks,

Ray
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[opnfv-tech-discuss] [announce] user support topic for the TSC call

2017-10-15 Thread Raymond Paik 
All,

I'd like to propose having a discussion on user support in an upcoming TSC
call.  We have two primary channels for user support which are opnfv-user
mailing list plus our Askbot site (https://ask.opnfv.org/questions/).

Over the past several quarters the activity on the Askbot site in
particular has gone down (see
https://opnfv.biterg.io:443/goto/5f1aedc882d4c3e33a1e3bab812e353e), and I'd
like to start a discussion on support channel for OPNFV users plus other
tools (e.g. documentation, wiki, etc.).

I'll add this as a topic for the TSC call on the 17th, but I think it'd
also make sense to have follow-up discussions with anyone interested in
participating following the TSC call.

In the mean time, if you have any suggestions or thoughts on this topic,
please feel free to chime in

Thanks,

Ray
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