[otrs] New ticket notification
Hi, Though I have state change notifications going out via email, when a new ticket is created a notification is not being sent out. I am running a completely standard install on a SuSE 9.0 box, and all other mail comes and goes happily. What have I missed? Cheers Nic ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Enhanced Stats
Hello otrs list, Just wondering if anyone had any information on advanced stats taking for the OTRS system, basically I'm looking for stats based on a per queue / per agent basis. Any help greatly appreciated, Matt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Enhanced Stats
Matt Larose a écrit : Hello otrs list, Just wondering if anyone had any information on advanced stats taking for the OTRS system, basically I'm looking for stats based on a per queue / per agent basis. Any help greatly appreciated, Matt I am testing OpenReports, server and designer : http://www.opensourcesoft.net/ Apache / tomcat / Java It is an external solution, but quick and easy. If someone has another reference, i'm interested. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] New ticket notification
Title: Message Which notification are you talking about? Auto-reply to customer that sends in an email? Notification to agents of new tickets in the queue? If it is auto-reply to the customer, you have to make sure that you have created an auto-response and associated it with the proper queue. If you are talking about agents, the agents has to have the queue selected as part of their custome queue and the agent has to choose to have new ticket notifications sent. hth, Tyler Hepworth -Original Message-From: Nic Laschinger [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 18, 2004 7:54 AMTo: [EMAIL PROTECTED]Subject: [otrs] New ticket notification Hi, Though I have state change notifications going out via email, when a new ticket is created a notification is not being sent out. I am running a completely standard install on a SuSE 9.0 box, and all other mail comes and goes happily. What have I missed? Cheers Nic ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Help with SSL
Can someone point me in the right direction to run OTRS through SSL? I just need a reference to a tutorial or some hints to get me started. Any help is appreciated, Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Any issues with Apache httpd 2.0.49
We had a similar problem. Try this: - Shutdown Apache - Run ipcs and note the shared memory ids keys - Run ipcrm to remove all leftover shared memory ids keys - Restart Apache -Ryan Charles Gagnon wrote: Are there any issues using OTRS with httpd 2.0.49 and the latest mod_perl. I have been running into various issues and malfunctions. The latest one is trouble logging in with this error in the logs: [Wed May 12 15:14:13 2004][Error][Kernel::System::AuthSession::IPC::_WriteSHM][71] Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Any ideas? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Free fields when replying to a ticket (AgentCompose)
Hi Wanted to first of all say that OTRS is awesome software, I've been able to cut my email handle time by 35% after deploying this package. Because customers are really enjoying the fast response time we are starting to get more and more volume. I need to start reporting on email types, sources, etc. I've designed a few free fields which will give me the reporting I need. However the problem is that we can't set the free fields from the email reply screen. To do it the agents have to zoom in on the ticket, set the fields, then reply to it. I'm losing my handle time savings :( I get the fields to display on the PhoneView screen, and when Composing a brand new message, just not from AgentCompose. I've tried splicing in some of the code from AgentEmail (.dtl and .pm) into AgentCompose, but to no avail, I end up with 500 Internal Server errors. I tried adding the fields to the dtl file, but the corresponding free fields code isn't in the pm file? I've been scouring all the articles for a while and haven't been able to find an answer. Any help that anyone is able to give, or any code I can add would be very appreciated. Thanks! Matt -- This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002. -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] version 1.3?
I am following the mailinglist, but today I saw messages about version 1.3 ... Is this out?? I cannot see anything on your website. I am running 1.2.3. Is this an old version now? Thanks. Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
