[otrs] Trouble scheduling generic agent jobs
I've created a spam terminator generic agent job that automatically closes tickets in the spam queue. No matter what I select for the schedule it never runs automatically. It will run as expected through if I manually run the job. Am I missing something? Thanks, Carl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] who can install me v. 2.0??
WHO could install me version 2.0 or 2.1 or which is the newest one? I have version 1.3.2 running and want to upgrade, but since I need the OTRS for work, I cannot allow to miss one single day, so I need some professional help. I will pay. Please send your offers to [EMAIL PROTECTED] Thanks, Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] how to delete all the queue?
Hi, I have a queue with 2000 messages. How can I delete all of them? JUST in this queue. With mysqlAdmin I don´t find the mails Any help? Thanks, Marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] backup script not working
Hi All , When I try and run the backup.sh (2.0 manual still refers to it as backup.pl btw) script I get the following error: ./backup.sh -j -b /opt/otrs/bin -c /opt/otrs/Kernel/Config/ -d /backup backup.sh - a backup script for OTRS <$Revision: 1.10 $> mkdir: cannot create directory `/backup/2005-10-03_16-38': No such file or directory Did create the backup dir with otrs as user. Not being a scripting guru or anything , didn't wanto to go fiddle in the actual script.Do u need to be logged in as otrs?Can I 'touch' a file and pint the script to that? TIA -- Regards , Danie Theron Systems Administrator Verpakt Management Services email : [EMAIL PROTECTED] tel: +2711 6020117 If you dislike change, you're going to dislike being irrelevant even more. Experience is a wonderful thing. It enables you to recognise a mistake when you make it again. -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Ticket State - Merged
Hello, I was hoping that someone could help explain the default behaviour of the Merged Ticket State. I have set some to this status during testing and now they have disappeared from queue view. Any best practice suggestions would be greatly appreciated. Thanks Matt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Virtual hosting and OTRS
Hi You could realize it by set up the entire system under helpdesk.example.org. Under the other virtual systems you could just set up some redirects. So everything runs under helpdesk.example.org but can be reached by using also admin.example.org or faq.example.org. ServerName helpdesk.example.org ServerName admin.example.org Redirect permanent / http://helpdesk.example.org/otrs/index.pl ServerName faq.example.org Redirect permanent / http://helpdesk.example.org/otrs/faq.pl But I'm using more often redirect statements under the same system or better under the regular webserver: ServerName www.example.org Redirect permanent /go/adminhttp://helpdesk.example.org/otrs/index.pl Redirect permanent /go/helpdesk http://helpdesk.example.org/otrs/customer.pl Redirect permanent /go/faq http://helpdesk.example.org/otrs/faq.pl So you can reach your support sites by using www.example.org/go/helpdesk, www.example.org/go/admin or www.example.org/go/faq. Even if www.example.org and helpdesk.example.org are different systems. I think both variants are memorable for the users but the second variant only uses one virtual host. Best regards Roberto Stefansen Espen wrote: Hi I'm trying to get otrs to work with virtual hosting on Linux. But so far i've been unsuccesful. Here's an example of what i want: - helpdesk.example.org -> customer.pl - admin.example.org -> index.pl - faq.example.org -> faq.pl Have anyone tried this and made it work? I've tried various things in my httpd.conf, but none seem to work. I'll be happy with any help. Regards Espen Stefansen Institute of Marine Research ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? . ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Virtual hosting and OTRS
Hello! You'll need to enable mod_alias in Apache (or Apache2). Then you could use something like this: [---] Perlrequire /usr/share/otrs/otrs-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk #PerlModule Apache::Reload #PerlInitHandler Apache::Reload #Used for FAQ's Alias /htmlArea/ /usr/share/otrs/var/httpd/htdocs/htmlArea/ NameVirtualHost soporte.valmesa.net Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/" ServerAdmin [EMAIL PROTECTED] DocumentRoot /usr/share/otrs/var/httpd/htdocs/ ServerSignature On SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders PerlSetupEnv On Options +ExecCGI Options FollowSymLinks AllowOverride None Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all RedirectMatch ^/$ http://soporte.valmesa.net/otrs/Customer.pl # Allowed values: debug, info, notice, warn, error, crit, alert, emerg LogLevel warn ErrorLog /var/log/apache2/otrs-err.log CustomLog /var/log/apache2/otrs-acc.log combined DocumentRoot /usr/share/otrs/var/httpd/htdocs/ RedirectMatch ^/$ http://soporte.valmesa.net/otrs/index.pl DocumentRoot /usr/share/otrs/var/httpd/htdocs/ RedirectMatch ^/$ http://soporte.valmesa.net/otrs/faq.pl [---] This has worked for me with OTRS v1.3.2, mod_perl and Apache2. You get what you want, but it changes the URL in the browser. This config is a bit too big, but the key is that you define all the details for OTRS in a "main" virtual host (soporte.valmesa.net) and then you define as many virtual host as you need and redirect them to the URL you need inside OTRS "main" virtual host. BTW, this is all in a file called "soporte.valmesa.net.conf" that is included from apache.conf... Regards, On 3 Oct 2005 at 10:25, Stefansen Espen wrote: > Hi > > I'm trying to get otrs to work with virtual hosting on Linux. But so > far i've been unsuccesful. Here's an example of what i want: - > helpdesk.example.org -> customer.pl - admin.example.org -> index.pl - > faq.example.org -> faq.pl > > Have anyone tried this and made it work? I've tried various things in > my httpd.conf, but none seem to work. I'll be happy with any help. > > Regards > Espen Stefansen > Institute of Marine Research --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. --- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Virtual hosting and OTRS
Hi I'm trying to get otrs to work with virtual hosting on Linux. But so far i've been unsuccesful. Here's an example of what i want: - helpdesk.example.org -> customer.pl - admin.example.org -> index.pl - faq.example.org -> faq.pl Have anyone tried this and made it work? I've tried various things in my httpd.conf, but none seem to work. I'll be happy with any help. Regards Espen Stefansen Institute of Marine Research ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] UPgrade from 2.0.1 to 2.0.2
Title: Nachricht Hi! I looking for a easy way to upgrade from 2.0.1 to 2.0.2. We have modified some files and added entries to the database. I want to maintain this settings. Is there a diff of files between 2.0.1 and 2.0.2 ? Regards Reinhard Travnicek mailto: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
