Re: [otrs] OTRS is Amazing!
roughly 6 - 8GB of data... > Hello Jceralde, > > I have followed this: > http://doc.otrs.org/2.0/en/html/c1615.html > I am also running /opt/otrs/RebuildTicketIndex.pl in a cron, I believe > this brings in a sort of "indexing" > Apart, from this I have not done anything. i am myself too confused of > what i should do to further improve the performance. > Just curious of what is the size of the db in your installation. > > Regards, > KartheeK > > > > > > [EMAIL PROTECTED] wrote: > hi, > how do you tweak the mysql database to make it more faster ? > can you help me with it . thanks. > > >> Hello All, >> >> I am happy to share the following: >> I have now been using OTRS for 8 months, our >> installation has about 3,00,000 tickets put in it. >> There are about 3000 tickets created a day by 300 >> concurrent users. >> The total size of the database(mysql)is 2GB. At any >> time there are atleast 5000 Open tickets in the >> system. >> The System is working fine without any problems. >> OTRS is amazing! >> Everyone, please share more info about your >> installation. >> >> Thanks & Regards, >> KartheeK >> >> >> >> >> __ >> Yahoo! India Matrimony: Find your partner now. Go to >> http://yahoo.shaadi.com >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support oder Consulting für Ihr OTRS System? >> => http://www.otrs.de/ >> > > > Jonathan Ceralde > ePerformax Contact Centers Corp > 2nd Floor, BPI Buendia Bldg. > Sen. Gil Puyat Ave. > Makati City, Philippines > Tel: +63 (2) 490 22 88 > > > > > This message and any attachments are confidential to the ordinary user of > the e-mail > address to which it was addressed and may also be privileged. If you are > not the > addressee you may not read, copy, forward, disclose or use any part of the > message > or its attachments and if you have received this message in error, please > notify the > sender immediately by return e-mail and delete it from your system. > > Internet communications cannot be guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, arrive late or contain > viruses. > The sender therefore does not accept liability for any errors or omissions > in the > context of this message which arise as a result of Internet transmission. > > Any opinions contained in this message are those of the author and are not > given or > endorsed by the Transnational Diversified Group (TDG), its Member > Companies (MCs), > or office through which this message is sent unless otherwise clearly > indicated in > this message and the authority of the author to so bind TDG and any of its > MCs > referred to is duly verified. > > > > > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > > - > Jiyo cricket on Yahoo! India cricket > Yahoo! Messenger Mobile Stay in touch with your buddies all the > time.___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ Jonathan Ceralde ePerformax Contact Centers Corp 2nd Floor, BPI Buendia Bldg. Sen. Gil Puyat Ave. Makati City, Philippines Tel: +63 (2) 490 22 88 This message and any attachments are confidential to the ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee you may not read, copy, forward, disclose or use any part of the message or its attachments and if you have received this message in error, please notify the sender immediately by return e-mail and delete it from your system. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, arrive late or contain viruses. The sender therefore does not accept liability for any errors or omissions in the context of this message which arise as a result of Internet transmission. Any opinions contained in this message are those of the author and are not given or endorsed by the Transnational Diversified Group (TDG), its Member Companies (MCs), or office through which this message is sent unless otherwise clearly indicated in this message and the
[otrs] Line endings
Hey Guys, When I respond to a ticket the line endings are different across different mail clients. Some mail clients seem to follow where I have my line endings while others ignore the line ending which slightly muddles the text. Working Example: All domains are administered through a Control Panel. You should have received this information once signed up with Elive. Error Example: All domains are administered through a Control Panel. You should have receivedthis information once signed up The problem occurs between the words 'received' and 'this', either the new line is issued or else it is ignored and the two words become joined. My current set up is otrs-2.0.4-01 installed from RPM running on CentOS 4. Perl is v5.8.5 Mail Server is postfix - postfix-2.1.5-4.2.RHEL4 Tried using sendmail which had the same problem - sendmail-8.13.1-3.RHEL4.3 Oddly enough using otrs-2.0.4-01 on RHEL 3 works fine. Im not sure where to look for this - anybody have any ideas? Thanks, Wayne ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] automate the submission of email tickets ?
Hi there, I'm trying to include a facility in an application of mine to automatically send crash reports to OTRS (v2.0.4). It works fine, but I can't find a way to associate the ticket with the correct customer. I've followed http://doc.otrs.org/2.0/en/html/x1049.html#table-of-x-otrs-headers Then in my code I've set : X-OTRS-CustomerUser: test_client_email X-OTRS-CustomerID: test_client_email X-OTRS-Queue: MyQueue X-OTRS-SenderType: customer X-OTRS-Priority: 5 in my email message headers. My test customer is registered with his email address in both the Username, Email and CustomerID fields when I search him in the OTRS web interface. Also this test customer is valid. The ticket is correctly received and the X-OTRS headers are there, but OTRS fails to associate the ticket with the test client. Any idea why ? Thanks in advance Jerome Alet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] otrs 2.0.4 install The requested URL /otrs/installer.pl wasnot found on this server
> Hello I was wondering if I could get some help > Eror Message: > > http://localhost/otrs/installer.pl > Not Found > The requested URL /otrs/installer.pl was not found on this server. Whenever you get a 404 you should always check your apache error logs. -Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] otrs 2.0.4 install The requested URL /otrs/installer.pl was not found on this server
Hello I was wondering if I could get some help Eror Message: http://localhost/otrs/installer.pl Not Found The requested URL /otrs/installer.pl was not found on this server. I am trying to install OTRS from the tar.gz on a debian sarge system and im having trouble with the apache portion I was following this procedure http://doc.otrs.org/2.0/en/html/x357.html I am running apache as user www-data group www-data I have added the otrs user to the www-data group I have check the apache config for the necessary otrs modifications and all seems ok (matches install procedure) I have run the permissions script as such /opt/otrs/bin#./SetPermissions.sh /opt/otrs otrs www-data I have all the necessary perl modules installed and run the perl test scripts all seems ok linux:/opt/otrs/bin# ./otrs.checkModules All OK perl -cw bin/cgi-bin/index.pl and perl -cw bin/PostMaster.pl both OK The error im getting is thus http://localhost/otrs/installer.pl Not Found The requested URL /otrs/installer.pl was not found on this server. Any help would be greatly appreciated Thanks in advance! VR/MSB Matthew S Barnes (FTC/SS/DV) Network Administrator Institute for Child Health Policy Institute on Aging Department of Epidemiology and Health Policy Research Department of Aging and Geriatric Research College of Medicine, University of Florida 1329 SW 16th Street, Suite 5130 Gainesville, Florida 32608 352.392.7745 352.226.0955 (Cell) 352.265.7221 (Fax) [EMAIL PROTECTED] https://help.ichp.ufl.edu ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS is Amazing!
Hi, Our school district is new to otrs...just getting started and wonder if anyone knows why some queues are in red and some are in blue on the queue view. Thanks in advance if anyone could respondit would be much appreciated. -- Brigitte Calderwood LESD 79 Technology Support @ Verrado Telephone: 623.547.1305 [EMAIL PROTECTED] On Friday, April 7, 2006 10:41 AM, KartheeK <[EMAIL PROTECTED]> wrote: >Hello All, > >I am happy to share the following: >I have now been using OTRS for 8 months, our >installation has about 3,00,000 tickets put in it. >There are about 3000 tickets created a day by 300 >concurrent users. >The total size of the database(mysql)is 2GB. At any >time there are atleast 5000 Open tickets in the >system. >The System is working fine without any problems. >OTRS is amazing! >Everyone, please share more info about your >installation. > >Thanks & Regards, >KartheeK > > > > >__ >Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] HTTPBasicAuth for customer users
Hi,
I've been using OTRS successfully for several months but have not yet used
the customer users section, primarily because I don't want to give customers
yet another password to remember.
It seems that by using HTTPBasicAuth for customer users I may be able to
solve this problem but I'm uncertain an how to configure it properly. What
values should I use for:
$Self->{CustomerPanelLoginURL}
$Self->{CustomerPanelLogoutURL}
And how do I access the user id?
Thanks,
Marcus
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
[otrs] Re: LDAP/AD issues
Richard Petty nugnug.com> writes: > > > > I've started with customers; using the web frontend I configured > > everything, but customers can't login. They are taken back to the login > > screen with "Panic! No UserData!!!", while the server log shows: > > > > Any ideas? > > I get that error when I set my DB to an LDAP backend which I do not have > update privileges on. > > --Richard > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > Hi, I'm having the same problem and my LDAP backend have update privileges on (but i can't do any change in agent area "Not supported for this module") PRODUCT = OTRS VERSION = 1.2.4 BUILDDATE = Mon Jul 5 17:21:52 CEST 2004 BUILDHOST = esanta.edenhofer.de What data you need from my Config.pm ? Thanks Igor ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS is Amazing!
Hello Jceralde, I have followed this: http://doc.otrs.org/2.0/en/html/c1615.html I am also running /opt/otrs/RebuildTicketIndex.pl in a cron, I believe this brings in a sort of "indexing" Apart, from this I have not done anything. i am myself too confused of what i should do to further improve the performance. Just curious of what is the size of the db in your installation. Regards, KartheeK [EMAIL PROTECTED] wrote: hi,how do you tweak the mysql database to make it more faster ?can you help me with it . thanks.> Hello All,>> I am happy to share the following:> I have now been using OTRS for 8 months, our> installation has about 3,00,000 tickets put in it.> There are about 3000 tickets created a day by 300> concurrent users.> The total size of the database(mysql)is 2GB. At any> time there are atleast 5000 Open tickets in the> system.> The System is working fine without any problems.> OTRS is amazing!> Everyone, please share more info about your> installation.>> Thanks & Regards,> KartheeK> __> Yahoo! India Matrimony: Find your partner now. Go to> http://yahoo.shaadi.com> ___> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> Support oder Consulting für Ihr OTRS System?> => http://www.otrs.de/>Jonathan CeraldeePerformax Contact Centers Corp2nd Floor, BPI Buendia Bldg.Sen. Gil Puyat Ave.Makati City, PhilippinesTel: +63 (2) 490 22 88This message and any attachments are confidential to the ordinary user ofthe e-mailaddress to which it was addressed and may also be privileged. If you arenot theaddressee you may not read, copy, forward, disclose or use any part of themessageor its attachments and if you have received this message in error, pleasenotify thesender immediately by return e-mail and delete it from your system.Internet communications cannot be guaranteed to be secure or error-free asinformation could be intercepted, corrupted, lost, arrive late or containviruses.The sender therefore does not accept liability for any errors or omissionsin thecontext of this message which arise as a result of Internet transmission.Any opinions contained in this message are those of the author and are notgiven orendorsed by the Transnational Diversified Group (TDG), its MemberCompanies (MCs),or office through which this message is sent unless otherwise clearlyindicated inthis message and the authority of the author to so bind TDG and any of itsMCsreferred to is duly verified.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS Upgrade from 1.1.0RC1 to 2.0.4?
Hi, We use OTRS 1.1.0 for last a few couple of years. Its a great work! Now i want to upgrade it to OTRS- 2.0.4 the latest release. I am trying to mysqldump the older mysql database 1.1.0Rc1 to the new mysql otrs db 2.0.4 but it is failing. My Questions is: Is it feasible to do a upgrade from 1.1.0 to 2.04. I understand there might be some tables which would't have any data, thats Ok for me. Or i need to upgrade it first for database schema and then it is possible. On net i found a file DBUpdate-to-x.y.mysql.sql but unfortunately there is no file in HOME_OTRS/scripts/ dir. It would be a great help if someone can summarize the procedure to do such a upgrade. Thanks -Yash ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Avoid subject rewriting for some queue
Is possibile avoid the ticketID in subject of ticket email opened in specific queue? -- ~omar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Navigation bar: remove icon
Omar Speranza ha scritto: What can I do to remove some icon (and link...) from the Customer Navigation Bar ? I've solved editing Kernel/Config/Files/Ticket.pm -- ~omar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Navigation bar: remove icon
Hi all, Omar Speranza wrote: Isaac Gonzalez ha scritto: Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. These files controll the output in the customer.pl panel. Just change the files for your needs. Thanks, I'm seeing CustomerNavigationBar.dtl but I can't found any item about icons that appear in customer frontend... .. I've managed to add custom icons to naviBar. What i need to do, that tag would appear correct? In my case, I always get some URL prefix from OTRS because I'd like to point URL outside the OTRS system. TIA, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
