Re: [otrs] Re: How to set debug??
Steve Hill schrieb:
Alexander Scholler wrote:
Steve Hill schrieb:
I'm getting the following complaint in my OTRS log, SMTP
authentication failed! Enable debug for more info! but I haven't a
clue how to set debug!
You need to insert
$Self-{'Debug'} = 1;
in your ~/Kernel/Config.pm.
I am assuming (oops, I ought to know better!) that in your example
~=/etc/otrs/, let me know if that is untrue.
You have to know to right place for your Config.pm that is in use.
I did the manual source-installation, created a user OTRS with
~=/opt/otrs, all OTRS-stuff is installed within the home directory, so I
use /opt/otrs/Kernel/Config.pm.
I don't know the file-positions used through the OTRS-RPM-installation.
I did this and had some problems not getting further debug-information
logged, but some day I got it run. Unfortunately, I can't reconstruct
the reason for the prior failure.
I hope it works right from the start on your installation,
Unfortunately, I am not getting any information that I wasn't earlier.
However, I placed it in /etc/otrs/Kernel/Config.pm, AND I placed it within:
...
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
$Self-{'Debug'} = 1;
# SendmailModule;
#$Self-{SendmailModule} = 'Kernel::System::Email::Sendmail';
#$Self-{SendmailModule::CMD} = '/usr/sbin/sendmail -t -i -f';
$Self-{'SendmailModule'} = 'Kernel::System::Email::SMTP'; ...
I figured that I would need to place it there, since $Self is only
defined there. Unfortunately, I am a pretty good old (pre-OOP) PERL,
but most of the new stuff is a bit of a black art.
That looks like being the right place within the config-file.
Don't forget to restart your webserver if you use mod_perl.
Anyone see something that I don't??
Steve
Bye, Alex
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Re: [otrs] Hand installation of calendar package
Hi Steve, On Do, Apr 27, 2006 at 04:52:13 -0700, Steve Hill wrote: For reasons that I have not been able to resolve, I am getting an error [...] In light of this, I have downloaded the Calendar-1.4.3.opm by hand, but I don't know how to actually install it so that it works. Please try: ~otrs/bin/opm.pl -a install -p filename.opm Regards, Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpEKZ7o7f41H.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Re: How to set debug??
Alexander Scholler wrote: You have to know to right place for your Config.pm that is in use. I did the manual source-installation, created a user OTRS with ~=/ opt/otrs, all OTRS-stuff is installed within the home directory, so I use /opt/otrs/Kernel/Config.pm. I don't know the file-positions used through the OTRS-RPM- installation. The rpm installs in /opt/otrs as well. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Need help to install OTRS i am using cPanel
Le Minh Ngoc wrote: I just look around for a helpdesk system and found OTRS have alot of features. But unlucky, i can not install it on my site yet. Could anyone help me to install OTRS using cPanel ? If it possible please teach me step by step. Do you have root on the server or just a hosting account? cPanel doesn't really have anything to do with installing OTRS though. You'll need an SSH connection to your server and install a package or install from a source .tar.gz. Just check out the documentation: http://doc.otrs.org/2.0/en/html/c218.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Cron Jobs
Thanks, cronjobs are now running, but I
got an emails send to me from [EMAIL PROTECTED], please advise
Hi Mamakwa,
there is a new ticket in Business
Support!
[EMAIL PROTECTED] (Cron Daemon)
wrote:
snip
Error: Config.pm No value for
'Database::Type' in Config.pm found!
Error: Config.pm No value for
'Database::Type' in Config.pm found!
Error: Config.pm No value for
'Database::Limit' in Config.pm found!
Error: Config.pm No value for
'Database::DirectBlob' in Config.pm found!
Error: Config.pm No value for
'Database::Attribute' in Config.pm found!
Error: Config.pm No value for
'Database::QuoteSingle' in Config.pm
found!
Error: Config.pm No value for
'Database::QuoteBack' in Config.pm found!
DBI
connect('database=otrs;host=cheetah.nrf.ac.za;','otrs',...) failed:
Can't connect to MySQL server on
'cheetah.nrf.ac.za' (111) at
/opt/otrs/Kernel/System/DB.pm line
191
ERROR: OTRS-PM3-10 Perl: 5.8.7 OS:
linux Time: Fri Apr 28 10:40:02
2006
Message: Can't connect to MySQL
server on 'cheetah.nrf.ac.za' (111)
Traceback (27990):
snip
http://helpdesk.nrf.ac.za/otrs/index.pl?Action="">
Your OTRS Notification Master
From: Help Desk
[mailto:[EMAIL PROTECTED]
Sent: 26 April 2006 04:19 PM
To: User
questions and discussions about OTRS.org
Subject: Re: [otrs] Cron Jobs
Try:
$crontab -e -u otrs
or
$ su - otrs
$ crontab -e
--
Downtown Help Desk
System Administrator
- Original Message -
From: Mamakwa M. Sefiri
To: User questions and
discussions about OTRS.org
Sent: Wednesday, April
26, 2006 10:13 AM
Subject: RE: [otrs] Cron
Jobs
When I run crontab l u otrs
I get an error that says no crontabs for
otrs
From: Mamakwa M. Sefiri
Sent: 26 April 2006 04:08 PM
To: User
questions and discussions about OTRS.org
Subject: [otrs] Cron Jobs
I also have problem about cron jobs. When I get to :
linux:/opt/otrs/bin# su otrs
linux:~/bin$ ./Cron.sh start
as instructed from the manual I get an error that I must run
the srip as an otrs user
please advise
Thanks
Mamakwa
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Re: [otrs] Need help to install OTRS i am using cPanel
I just on cPanel hosting only. So that i have to install from source.tar.gz. OK i will read documentation. Thanks Do you have root on the server or just a hosting account? cPanel doesn't really have anything to do with installing OTRS though. You'll need an SSH connection to your server and install a package or install from a source .tar.gz. Just check out the documentation: === message truncated === __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Need help to install OTRS i am using cPanel
Le Minh Ngoc wrote: I just on cPanel hosting only. This will be hard. The documentation assumes you have root access to the server you're installing OTRS on. There was someone on this list who mentioned he got it working on a shared hosting account some time ago, but not without some co-operation of the server administrator. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Need help to install OTRS i am using cPanel
I just on cPanel hosting only. This will be hard. The documentation assumes you have root access to the server you're installing OTRS on. There was someone on this list who mentioned he got it working on a shared hosting account some time ago, but not without some co-operation of the server administrator. That'll be me. Getting OTRS to run is not a big problem, but getting e-mail into the system is. I don't have access to procmail filtering, so I needed POP3 fetching with a cronjob. Since my hosting service only supports cronjobs every hour, I had to get to admin to install me a 5 minute cronjob for fetching of e-mail. I had to modify some scripts so they are accessible through the web and use some mod_rewrite rulez so OTRS finds all images etc (instead of otrs-web alias in apache config). I'll be happy to answer some questions, but be sure to read the manual well before asking, I'm short on time (who isn't? :)), so I won't answer simple questions which are in the manual. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Multiple Sessions of OTRS
To do this, all you have to do is take out the reference to kernel::config, and replace it with a do command on the correct config file. I replaced all of them in each .pm, but I am not sure if you have to do all of them. We are running 3 instances under modperl This forces it to read the config file every time as opposed to using the one saved in memory. Modperl saves things in memory to speed them up. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Scholler Sent: 28 April 2006 07:16 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Multiple Sessions of OTRS Hi, Prafulla Kumar H.S. schrieb: Hello, Is it possible to host multiple sessions of OTRS on a server? I am looking for using single system for three different departments so as to maintain data confidentiality between departments. We use a productive and on test-OTRS-system on one host. The installation of multiple OTRS-systems is no problem if you use the CGI-integration in your webserver - I have no idea how a multiple installation can be achieved by using mod_perl. See the doc and the recent postings for guidance. If you still have problems, let me know. Thanks, Prafulla Kumar Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ Winner 2006: Eden Brown are proud winners of the Employer category of the 2006 Age Positive Recruitment Excellence Awards, in recognition of our lasting commitment to promoting positive age diversity practices in recruitment and challenging ageist attitudes and stereotypes at the highest level. Eden Brown's Age Diversity Embracing A New Age Guide is now available online at http://www.edenbrown.com/agediversity http://www.edenbrown.com/awardwinning for more information on our award winning success. The Eden Brown Tree Policy: Eden Brown feels strongly about using technology to reduce paper usage in order to help the environment. Please print only if essential. ** Any opinions expressed in this email are those of the individual and not necessarily the Company. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please address any enquiries regarding this notice to:- [EMAIL PROTECTED] This footnote also confirms that this email message has been swept by MailMarshal for the presence of computer viruses. ** Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QD Tel: +44 (0)20 7 422 7300 http://www.edenbrown.com This email was scanned by Postini, the leading provider in Managed Email Security. If you have received this email and/or have any questions you can contact the Grove Group on +44 (0) 870 224 0432 or visit our website www.groveis.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] FW: OTRS problem in customer.pl
From: Harishkumar [mailto:[EMAIL PROTECTED] Sent: Saturday, April 29, 2006 6:34 PM To: '[EMAIL PROTECTED]'; 'dev@otrs.org' Cc: '[EMAIL PROTECTED]' Subject: OTRS problem in customer.pl Dear Sir / Madam Request you you to please suggest on the following problem in the OTRS 1 ) Using customer.pl , when customer creates the ticket , and then press submit icon , the response of the server goes tremendously slow , it takes long time for bottom bar to complete . 2 ) Is there any problem of database ,??? , when we checked with empty database , the response was quite good . , . 3 ) Can we purge the old and closed tickets from the database , please suggest on this , how can we do this Thanks and Regards Harish kumar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Retrieving intact initial message
Hello,
First, to the OTRS team. Let me congratulate you on a truly fine product. I
am really impressed with how flexible and usable OTRS is. In only a few days
I've gotten everything set up exactly how we want it with no compromises or
changing of processes to accommodate for the tool.
That said, I want to retrieve emails that are in the TTS intact with
headers. Optimally the exact message that was fed into the system. Is that
accessible?
What I'm doing now is using the Kernel::System::Ticket Object, but as far as
I can see that doesn't have the header.
print From: . $Ticket{From} . \n;
print To: . $Ticket{To} . \n;
print Subject: . $Ticket{Subject} . \n;
print $Ticket{Body};
Gives me the most of it ... but I really need to get at the headers ...
Many thanks,
Paul
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[otrs] How to set date header in otrs mail ?
Hi all, As anyone have an idea how to set date header in mail sent by otrs ? My SMTP server (I don't have acces to it) don't put date header in sent mail. Is it possible to set it by otrs ? I try to modifiy SMTP.pm to put date header but without results. As anyone have an idea ? Thanks in advance for your help -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] web: http://www.bnu.fr ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Re: How to set debug??
Nils Breunese (Lemonbit Internet) wrote: Alexander Scholler wrote: You have to know to right place for your Config.pm that is in use. I did the manual source-installation, created a user OTRS with ~=/opt/otrs, all OTRS-stuff is installed within the home directory, so I use /opt/otrs/Kernel/Config.pm. I don't know the file-positions used through the OTRS-RPM-installation. The rpm installs in /opt/otrs as well. Just for public consumption, the 2.0.4 Debian bundle loads at /usr/share/otrs. Regardless, I have been making my changes in /etc/otrs/Kernel/Config.pm because my /usr/share/otrs/Kernel/Config.pm is a link to /etc/otrs/Kernel/Config.pm. Is this incorrect? Which one is referred to within OTRS?? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Forums aenhliche ansicht im orts
Hofmann, Sebastian schrieb: Hmm, ich glaube wir verstehen uns da nicht ganz. Wir haben 1. fuer jeden Mitabreiter eine eigene queue. Da kommen die Faelle dann ungesperrt rein. Dann hat jeder Mitarbeiter die Moeglichkeit dort eine Note ranzuhaengen oder sich den anzuschaun. So hat jeder seine Faelle seperat aber trotzdem nicht verborgen wie es waere wenn man Sie sperrt. Nun habe ich aber immer noch das Problem, dass wenn ich auf meine queue druecke, keine Ahnung habe wo gerade eine Antwort kam oder was ich noch nicht gelesen habe, weil das nicht angezeigt wird. Vielleicht hilft Dir Ticket::NewMessageMode = ArticleSeen weiter. Ciao, Sebastian Ciao, Alex ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Stati - Free Fields Pflichtfelder
Hallo Liste, ich habe noch eine Frage zu OTRS 2: Eigentlich wollte ich die einzelnen Stati umbenennen, was jedoch nicht Queueweise möglich ist sondern dann für alle Queues in OTRS gilt. Da einzelne User aber die Standardstati brauchen kann ich diese nicht verändern. Eine andere Lösung wäre ja FreeFields zu benutzen (wir brauchen das später für das Reporting). Gibt es die Möglichkeit die FreeFields auf einzelne Queues als Pflichtfelder zu setzen bevor man diese closen kann? Grüße Sven ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Alfons Obermeyer/D/WPS/WLB ist außer Haus. Watchdog: Virus checked
Ich werde ab 28.04.2006 nicht im Büro sein. Ich kehre zurück am 02.05.2006. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
