Re: [otrs] Setup generic Agent to delete tickets with big attachments
Hi Alex , Where do I implement these changes? , not much of a programmer so not sure where to begin. Do I insert my own module? Alexander Scholler wrote: Hi Danie, Danie schrieb: Hi , I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes tickets with big attachments. Is there a way to add this to the Config.pm , or maybe somewhere else? I've written a GenericAgent module to extend the features of the GenericAgent = see attachments within http://lists.otrs.org/pipermail/otrs-de/2006-May/006138.html You could edit my module. Instead of examine the ticket-history (as I do), you can examine the attachment-sizes within the ticket-articles. See http://dev.otrs.org/ Kernel::System::Ticket::Article with all the attachment-functions for some guidance. TIA Daniel Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Retrieving intact initial message
Ah, that's good to know ... that means it must be there somewhere.
Does
anyone know where it is stored?
If anyone else is interested I found it under Article ...
my $Article = $TicketObject-ArticlePlain(ArticleID =
$Ticket{'ArticleID'});
Cheers :)
Paul
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Re: [otrs] Setup generic Agent to delete tickets with big attachments
Hi Danie, Where do I implement these changes? , not much of a programmer so not sure where to begin. Do I insert my own module? I think you will have big problems in writting your own GenericAgent-module without programmer's experience. I know C/PHP quite good, but Perl is really a hard workout... I developed my module out of the AutoPriorityIncrease.pm modul. You should make a copy of * AutoPriorityIncrease.pm or * DeleteOldClosedTickets.pm (take the one that seems to be closer to your final needs) within the directory ~/Kernel/System/GenericAgent Have a very close at the mentioned See http://dev.otrs.org/ Kernel::System::Ticket::Article with all the attachment-functions for some guidance. to know how to change that new module. Activate this module though GenericAgent.pl out of your console or through WebGUI-GenericAgent. Use some debug-output within your module and watch your debug-location (syslogd e.g. /var/log/messages or ~/var/log/otrs.log) to see what is your module actually doing. Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] New Release Date
Hi , I know you guys are working hard on the new release , but any idea when it will be out? Specifically I am interested in the development of the Statistics functionality. Will it be more modular , where you can specify your own criteria ex time accounting , for a specific agent in a specific queue. Great work so far btw! Daniel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] srting emails
Please I need help sorting tickets on the otrs according to the email that was send last( Received) like in outlook Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Email character set
Thanks MUCH Nils.
Thank you,
Jason Loven
Manager - Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED]
Web: http://www.cainetserv.com/
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese
(Lemonbit Internet)
Sent: Tuesday, May 02, 2006 5:53 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Email character set
Jason Loven wrote:
What was the option that changed the character set? I'm getting
emails with funny character codes in them.
Set $Self-{'DefaultCharset'} in Kernel/Config.pm.
Nils Breunese.
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[otrs] ADMIN feature
Hello All, When I log in as admin via web browser I have lost the ADMIN tag on the menu bar. How can I get this back? regards Alan.-- This message has been scanned for viruses and dangerous content by Joraph Consulting, (Server #1) and is believed to be clean. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Broken LDAP auth
More info. I have upgraded to 2.0.4 and the error changes slightly
to the follwing...
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 80, PRODUCT line 4.
I'm flummoxed here. Any clues or pointers would be appreciated. I
really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the
following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 42, PRODUCT line 8.
All of the authentication was working before the upgrade, so I'm
not sure what may have broken here. FYI I'm running otrs 2.0.2.
and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings
$Self-{CustomerPanelOwnSelection} = {'Dispatch' = 'Dispatch'};
# AD/LDAP
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
$Self-{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::SearchUserPw'} = '';
$Self-{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'ptlm-
ad-4.caymas.com';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = '';
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'ptlm-ad-4.caymas.com',
BaseDN = 'cn=Users,dc=Caymas,dc=com',
SSCOPE = 'sub',
UserDN = 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
UserPw = '',
},
CustomerKey = 'sAMAccountName',
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
],
};
}
I can provide additional details if needed.
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Re: [otrs] Broken LDAP auth
More info.
I have re-installed with a clean instance of 2.0.4 from the SuSE RPM,
and as soon as I put LDAP auth in it broke the system.
On May 3, 2006, at 9:59 AM, James Dehnert wrote:
More info. I have upgraded to 2.0.4 and the error changes slightly
to the follwing...
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 80, PRODUCT line 4.
I'm flummoxed here. Any clues or pointers would be appreciated. I
really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the
following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 42, PRODUCT line 8.
All of the authentication was working before the upgrade, so I'm
not sure what may have broken here. FYI I'm running otrs 2.0.2.
and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings
$Self-{CustomerPanelOwnSelection} = {'Dispatch' = 'Dispatch'};
# AD/LDAP
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
$Self-{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::SearchUserPw'} = '';
$Self-{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'ptlm-
ad-4.caymas.com';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = '';
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'ptlm-ad-4.caymas.com',
BaseDN = 'cn=Users,dc=Caymas,dc=com',
SSCOPE = 'sub',
UserDN = 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
UserPw = '',
},
CustomerKey = 'sAMAccountName',
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
],
};
}
I can provide additional details if needed.
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Re: [otrs] Broken LDAP auth
I'm thinking that the latest version of Net::LDAP is whats broken.
Does anyone know of the top of their head how I can downrev that with
cpan
On May 3, 2006, at 10:43 AM, James Dehnert wrote:
More info.
I have re-installed with a clean instance of 2.0.4 from the SuSE
RPM, and as soon as I put LDAP auth in it broke the system.
On May 3, 2006, at 9:59 AM, James Dehnert wrote:
More info. I have upgraded to 2.0.4 and the error changes
slightly to the follwing...
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 80, PRODUCT line 4.
I'm flummoxed here. Any clues or pointers would be appreciated.
I really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the
following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 42, PRODUCT line 8.
All of the authentication was working before the upgrade, so I'm
not sure what may have broken here. FYI I'm running otrs 2.0.2.
and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings
$Self-{CustomerPanelOwnSelection} = {'Dispatch' = 'Dispatch'};
# AD/LDAP
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
$Self-{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::SearchUserPw'} = '';
$Self-{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'ptlm-
ad-4.caymas.com';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} =
'';
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'ptlm-ad-4.caymas.com',
BaseDN = 'cn=Users,dc=Caymas,dc=com',
SSCOPE = 'sub',
UserDN = 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
UserPw = '',
},
CustomerKey = 'sAMAccountName',
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
],
};
}
I can provide additional details if needed.
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Re: [otrs] Broken LDAP auth (getting weirder)
Yet More Info!!
So, I deleted all the LDAP auth info, and I can at least get back
into the system as an admin. Customers, however are still getting an
LDAP auth error, which is odd since all the LDAP auth has been pulled
from the Config.pm
On May 3, 2006, at 10:45 AM, James Dehnert wrote:
I'm thinking that the latest version of Net::LDAP is whats broken.
Does anyone know of the top of their head how I can downrev that
with cpan
On May 3, 2006, at 10:43 AM, James Dehnert wrote:
More info.
I have re-installed with a clean instance of 2.0.4 from the SuSE
RPM, and as soon as I put LDAP auth in it broke the system.
On May 3, 2006, at 9:59 AM, James Dehnert wrote:
More info. I have upgraded to 2.0.4 and the error changes
slightly to the follwing...
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 80, PRODUCT line 4.
I'm flummoxed here. Any clues or pointers would be appreciated.
I really don't wana start over from scratch.
On May 2, 2006, at 9:46 AM, James Dehnert wrote:
I believe that this has come up before, but I am seeing the
following error after upgrading my Perl dist from 5.8.6 to 5.8.8
Can't locate object method new via package
Kernel::System::CustomerUser::LDAP at /opt/otrs//Kernel/System/
CustomerUser.pm line 42, PRODUCT line 8.
All of the authentication was working before the upgrade, so I'm
not sure what may have broken here. FYI I'm running otrs 2.0.2.
and I am authenticating to AD.
All the modules are installed as per bin/otrs.checkModules.
Here is the LDAP part of Config.pm...
# CustomerControlPanel Settings
$Self-{CustomerPanelOwnSelection} = {'Dispatch' =
'Dispatch'};
# AD/LDAP
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'ptlm-ad-4.caymas.com';
$Self-{'AuthModule::LDAP::BaseDN'} = 'dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'AuthModule::LDAP::SearchUserPw'} = '';
$Self-{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'ptlm-
ad-4.caymas.com';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=ITRS,cn=Users,dc=Caymas,dc=com';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} =
'';
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'ptlm-ad-4.caymas.com',
BaseDN = 'cn=Users,dc=Caymas,dc=com',
SSCOPE = 'sub',
UserDN = 'cn=ITRS,cn=Users,dc=Caymas,dc=com',
UserPw = '',
},
CustomerKey = 'sAMAccountName',
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
],
};
}
I can provide additional details if needed.
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Support oder
[otrs] user password
Are there any restrictions on the user password, we are not using LDAP, just local authentication. I have a user, that I have changed the password for 10 times, and no one password works for him to log in. The user is in active state. thanks Tom French ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] user password
Never mind, I figured it out. Tom French ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar in otrs
Hi list, I'd installed stable edition of otrs, but the calendar option don't appear in the application, are there any pluging or similar for activate thx for your attemption. I use Otrs version 1.3.2 and 2.0 Kako. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Sudden error from cron jobs
Hi all, After running OTRS v2.0.4 for a while under RHEL4, I am suddenly getting the following perl error every time the cron jobs get run: perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `ph = imp_sth-phc' failed. /bin/sh: line 1: 16181 Aborted $HOME/bin/PostMasterPOP3.pl /dev/null It seems to be a low level code error, I have no idea what this message is trying to tell me. Has anyone seen this before? Regards, Graham -- smime.p7s Description: S/MIME Cryptographic Signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Merge-Funktion, To, Cc
Hallo Liste, wir haben ein kleines Problem mit der Merge-Funktion. Angenommen, es existiert ein Ticket von Fritz Meyer (alle Namen frei erfunden) und diesem Ticket wird eines von Ursula Peters per merge angehängt. Dann ist es so, dass beim erstellen einer leeren Antwort auf das Ticket im Feld To: die Mailadresse von Ursula Peters steht, im Feld Cc: die Adresse von Fritz Meyer und die Anrede lautet Guten Tag Fritz Meyer. Dadurch bekommt Frau Peters eine Mail, die mit Guten Tag Fritz Meyer beginnt, obwohl sie im Feld To: steht. Ist das so gewollt? Wo ist der Sinn dabei? Lässt sich irgendwo einstellen, wer in das Feld To: eingetragen wird? Gruß, Stephan Bechstedt ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Merge und Subject, Listen durchsuchen
Hallo, seit einer Wochen läuft otrs bei uns jetzt produktiv und wir sind eigentlich rundum zufrieden -- tolles Programm. Dennoch zwei Fragen: Gibt es die Möglichkeit, beim mergen zweier Tickets auszuwählen, welches der Subjects in Zukunft als Betreff des Vorgangs in der Übersicht auftauchen soll (Combobox)? Oder gibts es zumindest *nach* dem Mergen die Möglichkeit, den Betreff noch zu ändern? Falls beides (noch) nicht gehen sollte, wertet dies bitte als einen Feature Request :) Zweitens habe ich heute erfolglos versucht, das Mailinglistenarchiv auf euerer Seite zu durchsuchen (auf der Suche nach einer möglichen Antwort zu 1.). Weder bietet die Seite eine Suchfunktion (lurker macht das sehr komfortabel, falls ihr mal Zeit haben solltet, wäre das eine tolle Alternative zu mailmans eingebautem pipermail!), und über google konnte ich die Seite (mit site:lists.otrs.org) auch nicht durchsuchen, so das mir als einziges gebieben wäre, das RAW-Archiv runterzuladen und mich da mit mutt oder grep dranzumachen :-/ gmane hat die deusche Liste leider auch nicht. Viele Grüße, Karsten -- | ~ Karsten Heymann ~ | Christian-Albrecht-Universität zu Kiel | | Fon: +49 431 880-1186 |Netzwerkteam des Ökologiezentrum| | Fax: +49 431 880-4083 | http://www.ecology.uni-kiel.de | | - Selbständiger EDV-Dienstleister im Auftrag des ÖZK - | signature.asc Description: OpenPGP digital signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Nach Umstellung von 1.3.2 auf 2.0.4 falsche Ticket-ID im TicketNumberGenerator
Ich habe seit ein paar Tagen die Umstellung OTRS von 1.3.2 auf 2.0.4 gemacht.
Seither macht mir das System bei Erstellung eines neuen Tickets die
Ticketnummer anders.
Vorher nahm er mit das Tagesdatum + 10 + Vortlaufende Nummer
Damals hatte ich die Einstellung in der Config.pm auf
$Self-{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date';
Nun macht er mir Tagesdatum + 10 + 5stellige Nummer + Checksumm
Der Eintrag in der Config.pm wurde nicht geändert.
In der TicketCounter.log war früher die vortlaufende Nummer, jetzt wir die
Nummer jeden Tag aufs neue vortgesetzt mit dahinter das Tagesdatum (z.B.
1;2006-04-27;
).
Ich möchte das gerne so behalten wie es früher war und wie es in der config.pm
eingetragen ist.
$Self-{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date';
Aber scheinbar greift er nicht auf diese Einstellung.
Was mache ich hier falsch? Ich habe keine Einstellungen zwischen der Umstellung
von OTRS 1.3.2 auf 2.0.4 gemacht, daher sollte er doch die Einstellungen soweit
beibehalten, oder?
Mit besten Grüßen,
und danke in Voraus für Eure Antworten!
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Re: [otrs-de] Nach Umstellung von 1.3.2 auf 2.0.4 falsche Ticket-ID im TicketNumberGenerator
Hallo,
On Wed, May 03, 2006 at 11:32:48AM +0200, Bernhard Mainusch wrote:
Ich habe seit ein paar Tagen die Umstellung OTRS von 1.3.2 auf 2.0.4
gemacht. Seither macht mir das System bei Erstellung eines neuen
Tickets die Ticketnummer anders.
[...]
Damals hatte ich die Einstellung in der Config.pm auf
$Self-{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date';
Das sieht in Version 2.4 etwas anders aus. Versuchs doch mal so:
$Self-{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::Date';
Viele Grüße,
Henning
--
Henning Oschwald
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[otrs-de] PostMasterPOP3.pl - Use of uninitialized value
Hallo. In unregelmäßigen Abständen bekomme ich vom Crond folgende Mail, wenn die PostMasterPOP3.pl ausgeführt wird: Use of uninitialized value in numeric eq (==) at /usr/share/perl5/Net/POP3.pm line 311. Use of uninitialized value in division (/) at /usr/share/otrs/bin/PostMasterPOP3.pl line 181. Use of uninitialized value in numeric eq (==) at /usr/share/perl5/Net/POP3.pm line 312. Got no Email at /usr/share/otrs/Kernel/System/PostMaster.pm line 45. Hat einer ne Idee, wodurch das verursacht werden kann? -- Mit freundlichen Grüssen André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Merge und Subject, Listen durchsuchen
Zweitens habe ich heute erfolglos versucht, das Mailinglistenarchiv auf euerer Seite zu durchsuchen (auf der Suche nach einer möglichen Antwort musst du suchen suchen, findst du: http://otrs.org/lists/ [...] Searchable mailing list archives: The Mail Archive (http://www.mail-archive.com/) # announce list # dev list # i18n list # users list # german users list [...] http://www.mail-archive.com/announce%40otrs.org/ http://www.mail-archive.com/dev%40otrs.org/ http://www.mail-archive.com/i18n%40otrs.org/ http://www.mail-archive.com/otrs%40otrs.org/ http://www.mail-archive.com/otrs-de%40otrs.org/ ... Li___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] Cron anlegen
Probiere es mal mit su - otrs Gruß Oliver Am 03.05.2006 20:04 Uhr schrieb Holger Barlmeyer unter [EMAIL PROTECTED]: Hallo, ich habe ein Problem, nutze Debian und habe OTRS nun installiert. Jetzt wollte ich die Cron installieren und habe - su otrs - ./Cron.sh ausgeführt nun bekomme ich aber immer die Meldung das ich nicht als otrs user angemeldet bin. Die Meldung kommt vom Skript Cron.sh kann mir einer von euch sagen was ich machen kann? Danke im Voraus Gruß Holger ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Arno Sutter/Infinity is out of the office.
I will be out of the office starting 03.05.2006 and will not return until 08.05.2006. I will respond to your message when I return. For Focus ALM or MARCO integrated Support please send your message to: [EMAIL PROTECTED] or [EMAIL PROTECTED] ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
