Re: [otrs] Permission problems when accessing SysConfig
Problem solved!Got it working now, the problem was with SELinux and policies.This discussion solved it: http://lists.otrs.org/pipermail/dev/2005-September/001117.html First installed the package: selinux-policy-targeted-sources-1.17.30-2.126.noarch.rpmAnd added the following lines to /etc/selinux/targeted/src/policy/domains/program/apache.teallow httpd_t policy_src_t:dir search; allow httpd_t usr_t:dir write;allow httpd_t usr_t:dir add_name;allow httpd_t usr_t:file create;allow httpd_t usr_t:file write;allow httpd_t usr_t:file append;the 2 last lines where not mentioned in the previous post but where added also and then it seems to work.then restarted httpd.thanks for your help Nils.--RobertinoOn 6/7/06, Nils Breunese (Lemonbit Internet) [EMAIL PROTECTED] wrote:Robertino Hermansson wrote: Maybe I should try to get the webserver running as otrs/otrs and see if that helps, don't know if it is possible though.It may be possible, but I have it all working with apache just running as apache. What are the permissions and owners of /opt/otrs/Kernel/Config/Files/ZZZAAutio.pm on your machine? Mine has:drwxr-xr-xroot root (for /opt)drwxrwxr-xotrs apache (for /opt/otrs) drwxrwxr-xapache apache (for /opt/otrs/Kernel)drwxrwxr-xapache apache (for /opt/otrs/Kernel/Config)drwxrwxr-xapache apache (for /opt/otrs/Kernel/Config/Files)-rw-r--r--apache apache (for /opt/otrs/Kernel/Config/Files/ ZZZAAuto.pm)So yeah, apache should be able to write this file. However, on yoursystem that seems to be a problem:Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!, referer: http://hostname/index.pl?Action="" Nils Breunese.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?= http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] posponed tickets otrs 2.0.4
Is there a way to prevent the system to allert when i change the owner of a posponed ticket. Thanks for your time, Best Regards, Johan Bijlsma. Rotaform. Lelystad, Netherlands. begin:vcard fn:Johan Bijlsma n:Bijlsma;Johan org:Rotaform;ocr print service adr:;;Zilverstraat 2;Lelystad;Flevoland;8211 AN;Nederland email;internet:[EMAIL PROTECTED] title:Systeembeheerder tel;work:0320 279900 tel;fax:0320 27 tel;cell:06 30290785 x-mozilla-html:FALSE url:http://www.rotaform.nl version:2.1 end:vcard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Email Postmaster
Title: Email Postmaster Hi, Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue : DBI::db=HASH(0x86ed664)-disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, PRODUCT line 4. Anyone can explain ? Thanks, Olivier BATARD, Technicien Système - Poste 1695 SIGMA Informatique http://www.sigma.fr 3 rue Newton, BP 4127, 44241 La Chapelle sur Erdre Cedex Tel direct : 0240371456 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Why I could not see my Admin Icon
After installation and creating one admin user, first logon I could see Admin icon, second logon I could not see Admin icon, can anyone tell me why and how to fix it, thanks! _ 免费下载 MSN Explorer: http://explorer.msn.com/lccn/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] ticket autoclose after resolved state, after 72 hrs
Hi all, I want to autoclose a ticket after resolved state after 72 hrs if the customer does not close it manualy. I think i can do it using cronjobs. But what will the variable name representing the "Time after resolved state:"?(which i need to set as 72 hrs.) Again , what is Termin1 Termin2 fields in customer.pl Plz help me. Thanks in advance priya ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Email Postmaster
Hi, On Thu, Jun 08, 2006 at 10:31:44AM +0200, BATARD olivier wrote: Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue : DBI::db=HASH(0x86ed664)-disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, PRODUCT line 4. This seems to be a problem with the recent version of libdbd-mysql-perl in debian. You're using debian? A bugreport for this issue exists: http://bugs.otrs.org/show_bug.cgi?id=1231 A dirty workaround is to comment out line 219 in ~otrs/Kernel/System/DB.pm, however I can not promise that this would not result in further problems. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpgI4PXOsegJ.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] question: mail notification to customer
hi,Is it possible for otrs to automatically send an e-mail to a customer when the customersaccount is created in the agent interface?like a checkbox for 'send notification to customer' and then send the relevant data to the customer.--Robertino Hermansson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Questions
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! HTH, Andy -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Wed 6/7/2006 7:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Migrating and article file storage
why not just install from source? the dependencies are actually pretty well documented (except for that Apache::Reload thing for the package manager). -Andy -Original Message- From: [EMAIL PROTECTED] on behalf of Danie Sent: Thu 6/8/2006 4:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Migrating and article file storage I noticed that the Debian version of OTRS is only at 1.3.2p01-6 , does anyone have a .deb latest build by any chance or can direct me to a repository? I assume that no one has done this type of migration yet , so will slog on by myself and try to write a howto :( Danie wrote: Hi all , I want to migrate from one otrs system to another (mainly due to old hardware) , but I have a few questions before I jump into stormy waters : - If migrating let's say from a Debian based system to a Redhat (Fedora) based system , is the data the same? - Also if I only want to migrate the database , is it as simple as dumping the database (let's say with the ./backup script) ? - I'm currently running my ticket storage module in ArticleStorageFS , how can i migrate this data over to the new server? Regards D ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Questions
Options +execCGI is under the directory tag? -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Thu 6/8/2006 11:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: Options +execCGI is under the directory tag? Yes, my httpd.conf ends thusly: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Two Questions
1) Is it Possible to set OTRS so that a note goes out when an agent makes an update. currently mine only does a notification if the Customer makes an update. 2) I created an agent but when I want to assign him as an owner he does not appear in the list but I can login as him. Carinus -- This e-mail and its contents are subject to the South African Medical Research Council e-mail legal notice available at http://www.mrc.ac.za/about/EmailLegalNotice.html ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Email Postmaster
You're right, I'm using Debian, I've downgrade libdbd-mysql-perl, and it seems to be ok. I wait few days to be sure and I'll you if it's ok. Another Question : In a ticket, how can we modify the body after creation ? Thanks ! Henning Oschwald wrote: Hi, On Thu, Jun 08, 2006 at 10:31:44AM +0200, BATARD olivier wrote: Since Yesterday, we have have an huge quantity of mail like this in the postmaster queue : DBI::db=HASH(0x86ed664)-disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 219, PRODUCT line 4. This seems to be a problem with the recent version of libdbd-mysql-perl in debian. You're using debian? A bugreport for this issue exists: http://bugs.otrs.org/show_bug.cgi?id=1231 A dirty workaround is to comment out line 219 in ~otrs/Kernel/System/DB.pm, however I can not promise that this would not result in further problems. Best regards Henning ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Two Questions
Title: Re: [otrs] Two Questions Not sure about your first request, id like to know that as well. For 2 I would check to make sure that user has the queue highlighted in the user preferences. That same thing had me stumped for a while too! On 6/8/06 10:28 AM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: 1) Is it Possible to set OTRS so that a note goes out when an agent makes an update. currently mine only does a notification if the Customer makes an update. 2) I created an agent but when I want to assign him as an owner he does not appear in the list but I can login as him. Carinus -- This e-mail and its contents are subject to the South African Medical Research Council e-mail legal notice available at http://www.mrc.ac.za/about/EmailLegalNotice.html http://www.mrc.ac.za/about/EmailLegalNotice.htm ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] 500 Internal Server Error
I'm trying to insteall OTRS on my FC1 box running Cpanel. i've used the RPM to install, but am getting a 500 Internal Server Error. My Error log states: [Thu Jun 8 14:41:20 2006] [error] [client 206.98.128.14] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl All of my modules are isntalled correctly: CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... not installed! (for directory authentication - not required) Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok And as far as i know my permission are set correctly: # ls -l total 16 drwxrwxr-x3 nobody nobody 1024 Jun 8 14:42 ./ drwxrwxr-x4 nobody nobody 1024 Jun 8 13:00 ../ drwxrwxr-x2 nobody nobody 1024 Nov 12 2005 cpanel/ -rwxrwxr-x1 nobody nobody 1527 Nov 12 2005 customer.pl* -rwxrwxr-x1 nobody nobody 1419 Nov 12 2005 faq.pl* -rwxrwxr-x1 nobody nobody 1515 Nov 12 2005 index.pl* -rwxrwxr-x1 nobody nobody 4365 Nov 12 2005 installer.pl* -rwxrwxr-x1 nobody nobody 1524 Nov 12 2005 public.pl* Any guidance would be greatly appreciated! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] 500 Internal Server Error
Hi I also get a 500 error, this has to do with a setgid / setuid in installer.pl (or login.pl if you install manually). This has something to do with the perl version and mod_perl, i haven´t solved it yet, maybe someone has? -- Met vriendelijke groet, Hans Scheffers Tel. +31-6-51950805 Fax +31-84-7180405 Jeremi Bergman schreef op 08-06-06: I'm trying to insteall OTRS on my FC1 box running Cpanel. i've used the RPM to install, but am getting a 500 Internal Server Error. My Error log states: [Thu Jun 8 14:41:20 2006] [error] [client 206.98.128.14] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl All of my modules are isntalled correctly: CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... not installed! (for directory authentication - not required) Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok And as far as i know my permission are set correctly: # ls -l total 16 drwxrwxr-x3 nobody nobody 1024 Jun 8 14:42 ./ drwxrwxr-x4 nobody nobody 1024 Jun 8 13:00 ../ drwxrwxr-x2 nobody nobody 1024 Nov 12 2005 cpanel/ -rwxrwxr-x1 nobody nobody 1527 Nov 12 2005 customer.pl* -rwxrwxr-x1 nobody nobody 1419 Nov 12 2005 faq.pl* -rwxrwxr-x1 nobody nobody 1515 Nov 12 2005 index.pl* -rwxrwxr-x1 nobody nobody 4365 Nov 12 2005 installer.pl* -rwxrwxr-x1 nobody nobody 1524 Nov 12 2005 public.pl* Any guidance would be greatly appreciated! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] ticket autoclose after resolved state, after 72 hrs
Hi, Priya b schrieb: Hi all, I want to autoclose a ticket after resolved state after 72 hrs if the customer does not close it manualy. I think i can do it using cronjobs. But what will the variable name representing the Time after resolved state:?(which i need to set as 72 hrs.) On a past question on the list, a developer answered me that you can not search tickets in dependence of their time after resolved state. In the meantime, I wrote an own module (for GenericAgent - what you cal cronjobs) to do this. If you like, I could post this module. Again , what is Termin1 Termin2 fields in customer.pl I don't know these fields. Be more concrete. Plz help me. Thanks in advance priya Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs-de] Ticket Termin setzen
Hallo zusammen, Christian Schoepplein schrieb: Hallo, On Fri, Jun 02, 2006 at 01:09:00PM +0200, [EMAIL PROTECTED] wrote: Ich habe mich nun schon seit einiger Zeit mit OTRS auseinandergesetzt. Nun habe ich mit Erstaunen festgestellt, dass man einem Ticket keinen Termin setzen kann bis wann dieses zu erledigen ist. Doch. Es gibt die verschiedenen pending states (Warten zur Erinnerung, Warten auf erfolgreich schließen, Warten auf erfolglos schließen). Weiterhin kannst du pro Queue eine Eskalationszeit einstellen. Vor Monaten habe ich den Vorschlag gebracht, dass die Pending-States z.B. zur Erinnerung genutzt werden können, wann ein Ticket wieder weiterbearbeitet werden sollte durch den Agent. Zusätzlich wäre aber eine zweite Zeitangabe sinnvoll, die sozusagen eine Deadline angibt, bis wann die Bearbeitung abgeschlossen sein muss (diese Deadline könnte ja zukünftig auch automatisch aufgrund von SLA-Zuweisungen gesetzt werden). Wenn ich mich recht erinnere, hat jemand des OTRS-Entwicklungsteam diesen Vorschlag sehr positiv aufgenommen, sprich Umsetzungsgedanken werden verfolgt. Ich hoffe dass die Antwort von Christian nicht bedeutet, dass diese Gedanken verworfen wurden. gruss Simon Ciao und schönes WE, Christian Gruß, Alexander ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
