[otrs] OTRS and XML Integration
Hi, Is there any drivers under OTRS for integrating with XML. Regards, Prafulla Kumar -- This message was sent on behalf of [EMAIL PROTECTED] at openSubscriber.com http://www.opensubscriber.com/messages/otrs@otrs.org/topic.html ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: error from running crontab PendingJobs.pl job
Steve Hill wrote: From within the otrs account (in shell,) I am running the PendingJobs.pl script, and when I look at the System Log, I see (in red, nice touch, that!): Fri Jun 16 18:45:04 2006 error OTRS-PendingJobs-10 Need StateID or State! Additionally, I notice that it happens every 2 hours ... EXCEPT, I just noticed that there is an occasional success: Tue Jun 20 20:45:04 2006 notice OTRS-PendingJobs-10 Sent agent 'PendingReminder' notification to '[EMAIL PROTECTED]'. Tue Jun 20 20:45:03 2006error OTRS-PendingJobs-10 Need StateID or State! Can this be a case of a corrupt data table?? If so, any thoughts on what to look for? Thanks, Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] LDAP Integration Problem
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Hi Gary,
I could do with some help on this also ... I have authentication for
CUSTOMERS working against active directory, but not so that it
automatically creates an entry in the local MYSQL database (which is
needed!)
I REALLY don't want to have to manually import about 2000 users into the
database, that would not be fun ...
Did you include the UserSyncLDAPMap part in your Config.pm?
It looks like this:
$Self-{UserSyncLDAPMap} = {
Firstname = 'givenName',
Lastname = 'sn',
Email = 'mail',
};
This should do the trick, users should be synced to the mysql database
on their first login.
Have a try on it!
Kind regards
Marko
- --
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
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[otrs] Escalation-notifications to temporary invalid agents
Hi all, we sent escalation notifications through a generic agent job. When this job runs, it checks whether tickets are escalated. For every escalated ticket, a mail es sent to every agent that has defined the queue the ticket is assigned to as his personal queue among others. The problem we have is that an agent that is temporary-invalid since several weeks still gets sometimes (very rarely) escalation notifications. Can anybody explain why? A hint I can give is that on ticket creation, the agent was -valid-. Also, this old ticket is merged with a newer one. The newer one remains, the agent was set invalid before creation of the newer ticket and the agent received notification because the newer ticket escalated. Any hint appreciated. Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] LDAP Integration Problem
Are you sure this works for CUSTOMER users? ADMIN users are fine get
created, and although CUSTOMER users authenticate, this next screen
throws up an error because they have no MYSQL database entry!!
I do already have the UserSyncLDAPMap section in my Config.pm and if you
are telling me this should work like I'd like above, then I have no idea
what I am doing wrong!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Marko Karg
Sent: 21 June 2006 12:46
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP Integration Problem
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Hash: SHA1
Hi Gary,
I could do with some help on this also ... I have authentication for
CUSTOMERS working against active directory, but not so that it
automatically creates an entry in the local MYSQL database (which is
needed!)
I REALLY don't want to have to manually import about 2000 users into
the database, that would not be fun ...
Did you include the UserSyncLDAPMap part in your Config.pm?
It looks like this:
$Self-{UserSyncLDAPMap} = {
Firstname = 'givenName',
Lastname = 'sn',
Email = 'mail',
};
This should do the trick, users should be synced to the mysql database
on their first login.
Have a try on it!
Kind regards
Marko
- --
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
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Re: [otrs] New Install on WIN2003 and IIS
Are you sure, that login and password in Config.pm can access to mysql database ? Guillaume REHM Service Informatique Bibliothque Nationale et Universitaire de Strasbourg 5 rue du Marchal Joffre BP 51029 67070 Strasbourg tl: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] web: http://www.bnu.fr Brett Gruchow a crit: I asked this question last week and didnt get a response. I have a new install of OTRS on WIN2003 with IIS. I am able to get it to the log in screen for the first time. When I enter the default username and password, it just hangs. If I look in the log file the keeps telling me: [Wed Jun 14 16:44:03 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:04 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:06 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:07 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:09 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:11 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:12 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:14 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:16 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:17 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:19 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:21 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:22 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:24 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). [Wed Jun 14 16:44:26 2006][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.4.110). And then it fails. Can anyone help me out? Brett Gruchow Infrastructure Systems Engineer [EMAIL PROTECTED] Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI53719 www.myweather.net ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] LDAP Integration Problem
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Oh, my fault.
Of course, this does not work for customer users.
Marko
Gary Stanley schrieb:
Are you sure this works for CUSTOMER users? ADMIN users are fine get
created, and although CUSTOMER users authenticate, this next screen
throws up an error because they have no MYSQL database entry!!
I do already have the UserSyncLDAPMap section in my Config.pm and if you
are telling me this should work like I'd like above, then I have no idea
what I am doing wrong!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Marko Karg
Sent: 21 June 2006 12:46
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP Integration Problem
Hi Gary,
I could do with some help on this also ... I have authentication for
CUSTOMERS working against active directory, but not so that it
automatically creates an entry in the local MYSQL database (which is
needed!)
I REALLY don't want to have to manually import about 2000 users into
the database, that would not be fun ...
Did you include the UserSyncLDAPMap part in your Config.pm?
It looks like this:
$Self-{UserSyncLDAPMap} = {
Firstname = 'givenName',
Lastname = 'sn',
Email = 'mail',
};
This should do the trick, users should be synced to the mysql database
on their first login.
Have a try on it!
Kind regards
Marko
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
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((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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http://www.otrs.com/ :: Communication with success!
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[otrs] Calender
Is it possible to give Customers permission to the calendar, I have it installed thon the system? Please advice ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Fields available in OTRS_TICKET
Hallo. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQID=70 Unfortunately it seems not all are working correctly a) All params of the latest customer article: OTRS_CUSTOMER_* e. g. OTRS_CUSTOMER_SUBJECT[18] OTRS_CUSTOMER_EMAIL[16] OTRS_CUSTOMER_Realname OTRS_CUSTOMER_From OTRS_CUSTOMER_To OTRS_CUSTOMER_Cc OTRS_CUSTOMER_Subject OTRS_CUSTOMER_Body [...] Also possibe but depends on used action: OTRS_CUSTOMER_Comment (for note or owner update comments) [...] b) All possible OTRS config settings: OTRS_CONFIG_* e. g. OTRS_CONFIG_HttpType OTRS_CONFIG_FQDN OTRS_CONFIG_ScriptAlias [...] c) Ticket owner options: OTRS_OWNER_* e. g. OTRS_OWNER_UserFirstname OTRS_OWNER_UserLastname OTRS_OWNER_UserSalutation OTRS_OWNER_UserLogin OTRS_OWNER_UserEmail OTRS_OWNER_UserComment [...] d) Options of the current user who requested this action: OTRS_CURRENT_* e. g. OTRS_CURRENT_UserFirstname OTRS_CURRENT_UserLastname OTRS_CURRENT_UserSalutation OTRS_CURRENT_UserLogin OTRS_CURRENT_UserEmail OTRS_CURRENT_UserComment [...] e) Options of the current customer user data of this ticket: OTRS_CUSTOMER_DATA_* e. g. OTRS_CUSTOMER_DATA_UserFirstname OTRS_CUSTOMER_DATA_UserLastname OTRS_CUSTOMER_DATA_UserLogin OTRS_CUSTOMER_DATA_UserCustomerID OTRS_CUSTOMER_DATA_UserEmail [...] Note: For more tags have a look into your CustomerUser Kernel/Config.pm options. All tags under Map = [...] are possible. f) Options of the ticket data: OTRS_TICKET_* e. g. OTRS_TICKET_TicketNumber OTRS_TICKET_TicketID OTRS_TICKET_Title OTRS_TICKET_Queue OTRS_TICKET_QueueID OTRS_TICKET_State OTRS_TICKET_StateID OTRS_TICKET_StateType OTRS_TICKET_Priority OTRS_TICKET_PriorityID OTRS_TICKET_Lock OTRS_TICKET_LockID OTRS_TICKET_Owner OTRS_TICKET_OwnerID OTRS_TICKET_CustomerID OTRS_TICKET_CustomerUserID OTRS_TICKET_Created OTRS_TICKET_Changed OTRS_TICKET_TicketFreeKey1 OTRS_TICKET_TicketFreeText1 OTRS_TICKET_TicketFreeKey2 OTRS_TICKET_TicketFreeText2 OTRS_TICKET_TicketFreeKey3 OTRS_TICKET_TicketFreeText3 OTRS_TICKET_TicketFreeKey4 OTRS_TICKET_TicketFreeText4 OTRS_TICKET_TicketFreeKey5 OTRS_TICKET_TicketFreeText5 OTRS_TICKET_TicketFreeKey6 OTRS_TICKET_TicketFreeText6 OTRS_TICKET_TicketFreeKey7 OTRS_TICKET_TicketFreeText7 OTRS_TICKET_TicketFreeKey8 OTRS_TICKET_TicketFreeText8 OTRS_TICKET_TicketFreeTime1 OTRS_TICKET_TicketFreeTime2 -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 AK I hope this isn't a common newbie question, but I can't find the AK answer in the docs... AK I am trying to customize the en::Customer::StateUpdate AK notification. In the documentation it says that OTRS_TICKET_* has the AK options of the ticket data, but I can't find what the actual options are AK - are they listed somewhere? What I want is when I close a ticket, I AK want whatever I typed in the Note Text box to be included in the state AK change notification to the customer. AK I am also interested in including the full ticket history in the AK state email. Is there a way to do this? AK Thanks for the help! AK -Andrew AK ___ AK OTRS mailing list: otrs - Webpage: http://otrs.org/ AK Archive: http://lists.otrs.org/pipermail/otrs AK To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs AK Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.0 Windows manual install
Greetings! I did a full install of OTRS 2.0 on my dev machine and I love it. It is exactly what my organization (a City government) needs. However... I really want to install this on a server that is running a few other web applications (our intranet, for example.) The 2.0 installer seems to insist that you cannot have apache / mysql already installed. Has anyone ripped a 2.0 install and manually installed / configured the pieces on an existing webserver? Thanks, Paul Kaiser ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] OS X Tiger
I am using a product called iTools with OS X 10.4. Has anyone been able to get OTRS v2 to work on this or just on OS X 10.4? Would you be willing to give any additional info for doing this? Thanks Bennie ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Pfadproblem bei OTRS 2.0.4?
Hallo Leute, habe vor einigen Tagen OTRS 2.0.4 auf einem Ubuntu (debian-based) System installiert - per apt. Es funktioniert schon sehr gut, bis auf einige Macken. Wenn ich im Admin Modus zB auf die PaketVerwaltung klicke kommt folgende Fehlermeldung: Can't locate object method "new" via package "XML::Parser::Lite" at ../..//Kernel/System/XML.pm line 781 Da sind mir die 2 "\\" bei "..\..\\Kernel" aufgefallen. Ich denke, das wird das Problem sein, warum er die Methode nicht findet. Wo sind die Hauptpfade von OTRS gespeichert? (zB OTRS_HOME) Ich hoffe jemand von euch kann mir helfen. mfg, Stefan ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] otrs server error 500
Hallo Stefan, On Tue, Jun 20, 2006 at 11:09:04AM +0200, stefan wrote: Am Dienstag, 20. Juni 2006 09:31 schrieb Henning Oschwald: bin/SetPermissions.sh /usr/share/otrs otrs nobody www-data leider bringt das auch nichts. Das Log gibt wirklich nichts her? Da dein OTRS unter /usr/share liegt, hast Du vermutlich das Deb-Paket installiert(?), demnach sollten die Abhängigkeiten erfüllt sein. Prüfe das aber vorsichtshalber doch nochmal nach: ~otrs/bin/otrs.checkModules Ich bekomme weiterhin error 500 Das kann leider alles Mögliche bedeuten und sagt lediglich aus, daß beim Ausführen eines Scripts ein Fehler aufgetreten ist. Das Problem lässt sich nur durch weitere Informationen aus dem Log näher eingrenzen. Viele Grüße Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpkIX1qq3Vju.pgp Description: PGP signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Queue-Buttons ?
Noch eine Frage ; wir brauchen für unsere Arbeitsweise für jede Queue einen Button im allgemeinen Interface, damit auch andere ausser dem Besitzer schnell die Tickets finden können. Ich kann das natürlich über die Suche machen, aber dann muss ich für jeden User soviele Suchprofile wie es queues gibt abspeichern. Kann man nicht eins der Anzeigemodule (z.B AgentTicketQueue) mit einem Parameter aufrufen, so dass nur Tickets aus einer bestimmten Queue angezeigt werden ? Grüße, Jakob Curdes ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] otrs server error 500
Hallo Henning, Am Mittwoch, 21. Juni 2006 09:25 schrieb Henning Oschwald: On Tue, Jun 20, 2006 at 11:09:04AM +0200, stefan wrote: Am Dienstag, 20. Juni 2006 09:31 schrieb Henning Oschwald: bin/SetPermissions.sh /usr/share/otrs otrs nobody www-data leider bringt das auch nichts. Das Log gibt wirklich nichts her? Da dein OTRS unter /usr/share liegt, hast Du vermutlich das Deb-Paket installiert(?), demnach sollten die Abhängigkeiten erfüllt sein. Prüfe das aber vorsichtshalber doch nochmal nach: ~otrs/bin/otrs.checkModules das habe ich schon mehrmals, das sieht alles sauber aus. Ich bekomme weiterhin error 500 Das kann leider alles Mögliche bedeuten und sagt lediglich aus, daß beim Ausführen eines Scripts ein Fehler aufgetreten ist. Das Problem lässt sich nur durch weitere Informationen aus dem Log näher eingrenzen. Aber welches log soll ich nehmen? In apache2/error.log ist nichtmal der error 500 zu finden. Wo soll ich suchen? :verzweifel tia stefan ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] keine Benachrichtigungsemail für Agent en bei Benutzung der Kundenmaske
Hallo, ich bekomme keine Informationsemails, wenn ein neues Ticket über die Kundenmaske in Meine Queues erstellt wird. Wenn ein Ticket über den Pop3 E-Mailimport erstellt wird, funktioniert die Agentenbenachrichtigung. Irgendwelche Ideen? Danke Marco Friebe __ Systemberater Robotron Datenbank-Software GmbH Stuttgarter Straße 29 01189 Dresden Telefon: +49 (0) 351/4021 655 Telefax: +49 (0) 351/4021 696 Mailto: marco.friebe@robotron.de Web: www.robotron.de ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] otrs server error 500
Hallo Stefan, On Wed, Jun 21, 2006 at 12:34:13PM +0200, stefan wrote: Am Mittwoch, 21. Juni 2006 09:25 schrieb Henning Oschwald: Das Problem lässt sich nur durch weitere Informationen aus dem Log näher eingrenzen. Aber welches log soll ich nehmen? In apache2/error.log ist nichtmal der error 500 zu finden. Hmm... Ist Mod_Perl aktiviert? a2enmod perl Oder um mal weiter vorne anzusetzen: Hast Du die Konfigdatei für den Apache umkopiert? cp /usr/share/doc/otrs/examples/apache2-httpd.include.conf /etc/apache2/conf.d/otrs.conf ciao Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpcjAxYNKcMx.pgp Description: PGP signature ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] otrs server error 500
Am Mittwoch, 21. Juni 2006 14:14 schrieb Henning Oschwald: Hallo Stefan, On Wed, Jun 21, 2006 at 12:34:13PM +0200, stefan wrote: Am Mittwoch, 21. Juni 2006 09:25 schrieb Henning Oschwald: Das Problem lässt sich nur durch weitere Informationen aus dem Log näher eingrenzen. Aber welches log soll ich nehmen? In apache2/error.log ist nichtmal der error 500 zu finden. Hmm... Ist Mod_Perl aktiviert? a2enmod perl Oder um mal weiter vorne anzusetzen: Hast Du die Konfigdatei für den Apache umkopiert? cp /usr/share/doc/otrs/examples/apache2-httpd.include.conf /etc/apache2/conf.d/otrs.conf Die hatte ich zwar angelegt , habe sie aber dennoch kopiert und angepasst und siehe da , es gibt einbe Fehlermeldung: error] Can't locate /usr/share/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /etc/perl /usr/local/l ib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /et c/apache2) at (eval 2) line 1.\n [Wed Jun 21 21:17:18 2006] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server 127.0.0.1:0, exiting... [Wed Jun 21 21:17:50 2006] [error] Can't locate /usr/share/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /etc/perl /usr/local/l ib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /et c/apache2) at (eval 2) line 1.\n [Wed Jun 21 21:17:50 2006] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server 127.0.0.1:0, exiting... [Wed Jun 21 21:18:02 2006] [error] Can't locate /usr/share/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /etc/perl /usr/local/l ib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /et c/apache2) at (eval 2) line 1.\n [Wed Jun 21 21:18:02 2006] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server 127.0.0.1:0, exiting... (END) Also und apache2-perl-startup.pl habe ich auch nirgens! Was ist nun zu tun? tia stefan ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Installation OTRS auf Windows 2003 mit bestehendem Apache, mySQL etc.
Hallo Liste, Ich habe einen bestehenden Server mit XAMPP und Mambo installiert. OTRS soll nun auf die gleiche Maschine installiert werden. Leider ist der Windows Download nur mit allen Komponenten (mySQL, Apache etc.) zu kriegen. Hat jemand eine Anleitung was und wie so etwas realisiert werden kann ? Danke für die Hilfe. Gruss Markus ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] otrs server error 500
okay ich hab alles nochmal runtergeschmissen und nochmals via apt gezogen und installiert. Ich konnte soweit auftretende Fehler lösen, dennoch ändert sich nichts, es bleibt beim error 500 stefan Am Mittwoch, 21. Juni 2006 14:14 schrieb Henning Oschwald: Hallo Stefan, On Wed, Jun 21, 2006 at 12:34:13PM +0200, stefan wrote: Am Mittwoch, 21. Juni 2006 09:25 schrieb Henning Oschwald: Das Problem lässt sich nur durch weitere Informationen aus dem Log näher eingrenzen. Aber welches log soll ich nehmen? In apache2/error.log ist nichtmal der error 500 zu finden. Hmm... Ist Mod_Perl aktiviert? a2enmod perl Oder um mal weiter vorne anzusetzen: Hast Du die Konfigdatei für den Apache umkopiert? cp /usr/share/doc/otrs/examples/apache2-httpd.include.conf /etc/apache2/conf.d/otrs.conf Die hatte ich zwar angelegt , habe sie aber dennoch kopiert und angepasst und siehe da , es gibt einbe Fehlermeldung: error] Can't locate /usr/share/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /etc/perl /usr/local/l ib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /et c/apache2) at (eval 2) line 1.\n [Wed Jun 21 21:17:18 2006] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server 127.0.0.1:0, exiting... [Wed Jun 21 21:17:50 2006] [error] Can't locate /usr/share/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /etc/perl /usr/local/l ib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /et c/apache2) at (eval 2) line 1.\n [Wed Jun 21 21:17:50 2006] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server 127.0.0.1:0, exiting... [Wed Jun 21 21:18:02 2006] [error] Can't locate /usr/share/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /etc/perl /usr/local/l ib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /et c/apache2) at (eval 2) line 1.\n [Wed Jun 21 21:18:02 2006] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server 127.0.0.1:0, exiting... (END) Also und apache2-perl-startup.pl habe ich auch nirgens! Was ist nun zu tun? tia stefan -- *** no-panic-systems Stefan Fuhrmann H3,7 68159 Mannheim Germany ~~* fon: +49.621.1568801 mailto: [EMAIL PROTECTED] web: www.no-panic-systems.de ~~* PGP- public key http://pgpkeys.pca.dfn.de:80/pks/lookup?op=getsearch=0x383884BB213EB1C1 PGP- fingerprint FE34 1D07 34E3 AEC6 32A2 7057 3838 84BB 213E B1C1 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
