Re: [otrs] Mail Filtering on windows otrs 2.0
Hi Aaron, Aaron Blackwell schrieb: Is there a way to filter mail on windows otrs 2.0 via the subject line. I want to have customers be able to put their customer number in the subject line and it tag it reguardless of their email address. Use PostmasterFilter. It is independent of the used OS. Search via regex the customer number and store it in e.g. X-OTRS-CustomerNo Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Mail Filtering on windows otrs 2.0
Hi Got to Admin option. Try POP3 filtering. It will help you regards -- ___ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin-682011. Phone 0484 4082000. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Backup
Hi Please tell us how you execute the script. Before execute the script you must create a backup directory and it should specify on the script regards -- ___ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin-682011. Phone 0484 4082000. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Always BCC an address when replying to a customer
On 7/6/06 2:05 AM, "Henning Oschwald" wrote:
> OTRS can be configured to set a Bcc header for every outgoing ticket by
> setting 'SendmailBcc' via Sysconfig -> Framework -> Core::Sendmail or by
> adding the following to ~otrs/Kernel/Config.pm:
> $Self->{'SendmailBcc'} = '';
PERFECT!
Thank you.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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[otrs] Mail Filtering on windows otrs 2.0
Is there a way to filter mail on windows otrs 2.0 via the subject line. I want to have customers be able to put their customer number in the subject line and it tag it reguardless of their email address. _ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Go directly to OTRS - Apache help needed
Did you try using the index.html found at /opt/otrs/var/httpd/htdocs (at least it is there in 1.3) by placing that at your web document root? Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Fusco Sent: Thursday, July 06, 2006 12:42 PM To: otrs@otrs.org Subject: [otrs] Go directly to OTRS - Apache help needed Still trying to get everything set up on Fedora Core 5. If I go to http://10.x.y.z/otrs/index.pl, OTRS comes up fine. I know I can set my DNS record for helpdesk.doman.com to http://255.255.255.255/otrs/index.pl but I'm trying to set it so that when I go to http://10.x.y.z or http://server.domain.com Apache brings up OTRS by default. I tried editing the /etc/httpd/httpd.conf file and setting the following: DocumentRoot "/opt/otrs/var/httpd/htdocs/" and I have also tried DocumentRoot "/opt/otrs/bin/cgi-bin/" and With either option, I get a text file spit at me. Am I setting the wrong options or am I setting the options wrong? Thanks == Joe Fusco Network Manager Ocean Dental Corporate Headquarters 206 W. 6th Stillwater, OK 74074 Email: [EMAIL PROTECTED] Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Go directly to OTRS - Apache help needed
Still trying to get everything set up on Fedora Core 5. If I go to http://10.x.y.z/otrs/index.pl, OTRS comes up fine. I know I can set my DNS record for helpdesk.doman.com to http://255.255.255.255/otrs/index.pl but I'm trying to set it so that when I go to http://10.x.y.z or http://server.domain.com Apache brings up OTRS by default. I tried editing the /etc/httpd/httpd.conf file and setting the following: DocumentRoot "/opt/otrs/var/httpd/htdocs/" and I have also tried DocumentRoot "/opt/otrs/bin/cgi-bin/" and With either option, I get a text file spit at me. Am I setting the wrong options or am I setting the options wrong? Thanks == Joe Fusco Network Manager Ocean Dental Corporate Headquarters 206 W. 6th Stillwater, OK 74074 Email: [EMAIL PROTECTED] Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] ERROR: "DBI::db=HASH(0x8615e80)->disconnect invalidates...Kernel/System/DB.pm"
installing this: ftp://ftp.pbone.net/mirror/reb00t.com/fedora/5/perl-DBD-mysql-3.0003-1.n0i.12.i386.rpm makes the Problem go away for me. NO garantees that nothing else is broken tho... Henning Oschwald wrote: Hello, On Do, Jul 06, 2006 at 01:14:37 -0400, s taylor wrote: What is this error and how to correct it? It shows up in the error logs upon loading customer.pl or index.pl. This happens when using OTRS in combination with DBD::MySQL V3.004. I created a bug report since I've seen this in the mailing list twice (May 2006; 2 different people) without an answer. This has already been discussed on the dev mailinglist and a bug report (bug#1231) already exists. regards Henning ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- Christophe Zwecker mail: [EMAIL PROTECTED] Hamburg, Germanyfon: +49 179 3994867 http://www.zwecker.de "Reality is that which, when you stop believing in it, doesn't go away" ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Problem in otrs.conf
Joe, I'm not really sure what you're getting at but here are a few suggestions. 1. Make sure SELinux is disabled. If this is not disabled, it will give you a 500 error on your server when trying access the installer.pl file. You can do this temporarily by executing: setenforce 0 Off the top of my head, I can't remember how to permanently disable it, but I think it's somewhere in the /etc/httpd/conf/httpd.conf/ labeled as SELINUX 2. Out of the box, OTRS is not configured to work with Apache2, because the RPM's have been compiled with with old apache info. The latest RPM was compiled for FC3, which was prior to Apache2's release (to my knowledge) You will have to make 3 changes to the otrs.conf file in order for it to start httpd properly. In your otrs.conf (/etc/httpd/conf.d/otrs.conf) make the following changes: Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl *TO* PerlRequire /opt/otrs/scripts/apache2-perl-startup.pl PerlModule Apache::Reload *TO* PerlModule Apache2::Reload PerlInitHandler Apache::Reload *TO* PerlInitHandler Apache2::Reload That should get everything up and running, but post back if you have any more difficulties. Thanks, Mike Pietersen, A+, MCP All State Fastener Corporation mikep[at]allstatefastener[dot]com IT (586) 498-1388 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Fusco Sent: Wednesday, July 05, 2006 4:40 PM To: otrs@otrs.org Subject: [otrs] Problem in otrs.conf I'm using Fedora Core 5 and have installed the otrs rpm. The included readme says install the rpm, restart apache, and launch the web configuration. Apache still won't start. When I rename the /etc/conf.d/otrs.conf file, httpd starts just fine. That tells me the problem is in the otrs.conf file... but where? I'm not getting any feedback, other than a warning about a useless use of AllowOverride, that tells me where the problem might be. ANY help is appreciated. Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters 206 W. 6th Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.7129 Cell: 405.612.8040 PLEASE NOTE NEW EMAIL ADDRESS Email: [EMAIL PROTECTED] Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Backup
Can some please advise me, I need to do backup on the system and I do not know how or where to start. I tried using the OTRS backup, the backup.pl but it does not work please help me Thanks -Original Message- From: Mamakwa M. Sefiri Sent: 19 May 2006 08:46 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Backup Yes I did -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 19 May 2006 08:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup So did you create /backup? (not /opt/otrs/scripts/backup!) Richard Mamakwa M. Sefiri wrote: > I am running otrs on SUSE Linux. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] problem with exim (pipe transport)
How to fix this problem? 2006-07-06 16:51:32 1FyTD0-0003cl-Q6 == |/usr/share/otrs/bin/PostMaster.pl <[EMAIL PROTECTED]> R=virtual_aliases T=address_pipe defer (0): Child process of address_pipe transport returned 75 (could mean temporary error) from command: /usr/share/otrs/bin/PostMaster.pl -- Best regards, MEGAnet [EMAIL PROTECTED] Phone: +7(921)972-1695, +7(911)218-5266 __ Debian GNU/Linux Sarge 3.1 __ http://www.WriteX.ru :: Тексты для сайтов и не только http://www.MEGAnet.org.ru :: Разработка Интернет сайтов http://www.KENTOS.ru :: Здесь еще не все, тебе еще хватит места для хостинга ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] otrs wont send email
Log in as admin rights, the go to admin section, and select admin notification. Send an email that way, and look for errors. Let us know what you find Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Gebbie Sent: Thursday, July 06, 2006 6:27 AM To: otrs@otrs.org Subject: [otrs] otrs wont send email hi have just installed otrs & it doesnt send out mails. nothing on receipt of a new ticket & nothing when i send a mail from the ticket interface. tha log file doesnt show anything: newstage# more /tmp/otrs.log [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200607061027/t2] created (TicketID=33,Queue=Raw,Priority=3 normal,State =new) [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '[EMAIL PROTECTED]' from 'OTRS System <[EMAIL PROTECTED]>'. HistoryType => SendAutoReply, Subject => Re: [Ticket#200607061027] t2; [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [200607061027] (TicketID =33, ArticleID=61) to '[EMAIL PROTECTED]'. can anyone suggest any tweaks to either get the log dumping more so i can see is sendmail is failing or otrs is failing thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] otrs wont send email
hi have just installed otrs & it doesnt send out mails. nothing on receipt of a new ticket & nothing when i send a mail from the ticket interface. tha log file doesnt show anything: newstage# more /tmp/otrs.log [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200607061027/t2] created (TicketID=33,Queue=Raw,Priority=3 normal,State =new) [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '[EMAIL PROTECTED]' from 'OTRS System <[EMAIL PROTECTED]>'. HistoryType => SendAutoReply, Subject => Re: [Ticket#200607061027] t2; [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [200607061027] (TicketID =33, ArticleID=61) to '[EMAIL PROTECTED]'. can anyone suggest any tweaks to either get the log dumping more so i can see is sendmail is failing or otrs is failing thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Bulk actions on group of tickets
Hi, It's possible to do bulk actions on previously searched tickets? I can't find this functionality. Thank you. Regards, Jan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Always BCC an address when replying to a customer
Hello,
On Mo, Jul 03, 2006 at 03:34:59 -0700, Wes Plate wrote:
> We have set up a gmail account for storing ticket emails sent from users, it
> is a really great way to search old tickets. But I'd like to also send our
> responses (automatically) to this gmail account, how can I set it up so that
> this address is ALWAYS BCCed in our reponses to customers?
OTRS can be configured to set a Bcc header for every outgoing ticket by
setting 'SendmailBcc' via Sysconfig -> Framework -> Core::Sendmail or by
adding the following to ~otrs/Kernel/Config.pm:
$Self->{'SendmailBcc'} = '';
best regards
Henning
--
Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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Re: [otrs] ERROR: "DBI::db=HASH(0x8615e80)->disconnect invalidates...Kernel/System/DB.pm"
s taylor wrote: Hello. What is this error and how to correct it? It shows up in the error logs upon loading customer.pl or index.pl. I created a bug report since I've seen this in the mailing list twice (May 2006; 2 different people) without an answer. I think it may be interfering with a customization I'm working on. Upon loading index.pl: ~~ index.pl: DBI::db=HASH(0x8640064)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/opt/public_html/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 219. ~~ Upon loading customer.pl: ~~ customer.pl: DBI::db=HASH(0x8615e80)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at /usr/opt/public_html/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 219. ~~ Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ I am not sure if this might help .But can you check if the database password for OTRS is set properly in the config.pm file. PD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Multiple OTRS HowTo - Document Ready
Hi StefanI would be glad to send you the doc...Let all the community no the link when your done so that they can take a look at it... I will forward the doc to your personal ID...Thanks & RegardsKartheeKStefan Lindecke <[EMAIL PROTECTED]> wrote: KartheeK schrieb: Hi All,Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz...Thanks and Regards KartheeK Hi ! We have published a german forum and wiki for otrs. Take a look at http://www.otrs-forum.de . There you are able to place it. Just contact me when you want to publish it. The only thing is, that our forum and wiki is in german. But this might be no problem at the moment. Perhaps we add some english boards. PLease take a look and i hope we hear from you Stefan Lindecke ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/ Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Multiple OTRS HowTo - Document Ready
KartheeK schrieb: Hi All, Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz... Thanks and Regards KartheeK Hi ! We have published a german forum and wiki for otrs. Take a look at http://www.otrs-forum.de . There you are able to place it. Just contact me when you want to publish it. The only thing is, that our forum and wiki is in german. But this might be no problem at the moment. Perhaps we add some english boards. PLease take a look and i hope we hear from you Stefan Lindecke ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Problem in otrs.conf
Disable SELinux use command setenforce 0Peter van Beugen <[EMAIL PROTECTED]> wrote: Did you correct te lines in: /etc/httpd/conf.d/otrs.conf ??PerlModule Apache ==> Apache2PerlInitHandler Apache ==> Apache2Regards,Peter van Beugen-Oorspronkelijk bericht-Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens JoeFuscoVerzonden: woensdag 5 juli 2006 22:40Aan: otrs@otrs.orgOnderwerp: [otrs] Problem in otrs.confI'm using Fedora Core 5 and have installed the otrs rpm. The includedreadme says install the rpm, restart apache, and launch the webconfiguration. Apache still won't start. When I rename the/etc/conf.d/otrs.conf file, httpd starts just fine. That tells me theproblem is in the otrs.conf file... but where? I'm not getting anyfeedback, other than a warning about a useless use of AllowOverride,that tells me where the problem might be.ANY help is appreciated.ThanksJoe FuscoNetwork ManagerOcean Dental Corporate Headquarters206 W. 6thStillwater, OK 74074Ph: 405.707.0600Fax: 405.707.7129Cell: 405.612.8040PLEASE NOTE NEW EMAIL ADDRESSEmail: [EMAIL PROTECTED]Customer Service: The state of voluntary subjection to a customer, thecondition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of theindividual or entity to which it is addressed, and may containinformation that is privileged, confidential and exempt from disclosureunder applicable law. If you are not the intended recipient, you arehereby notified that we do not consent to any reading, dissemination,distribution or copying of this e-mail message. If you have receivedthis communication in error, please notify the sender immediately byreturn e-mail, delete this e-mail, delete the transmitted informationand destroy any copies. Any dissemination or use of this information bya person other than the intended recipient is unauthorized and may beillegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free asinformation could be intercepted, corrupted, lost, destroyed, arrivelate, incomplete, or contain viruses. The sender therefore does notaccept liability for any errors or omissions in the contents of thismessage, which arise as a result of e-mail transmission.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=http://www.otrs.com/___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/ Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Problem in otrs.conf
Did you correct te lines in: /etc/httpd/conf.d/otrs.conf ?? PerlModule Apache ==> Apache2 PerlInitHandler Apache ==> Apache2 Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Joe Fusco Verzonden: woensdag 5 juli 2006 22:40 Aan: otrs@otrs.org Onderwerp: [otrs] Problem in otrs.conf I'm using Fedora Core 5 and have installed the otrs rpm. The included readme says install the rpm, restart apache, and launch the web configuration. Apache still won't start. When I rename the /etc/conf.d/otrs.conf file, httpd starts just fine. That tells me the problem is in the otrs.conf file... but where? I'm not getting any feedback, other than a warning about a useless use of AllowOverride, that tells me where the problem might be. ANY help is appreciated. Thanks Joe Fusco Network Manager Ocean Dental Corporate Headquarters 206 W. 6th Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.7129 Cell: 405.612.8040 PLEASE NOTE NEW EMAIL ADDRESS Email: [EMAIL PROTECTED] Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Multiple OTRS HowTo - Document Ready
Hi All,Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz...Thanks and RegardsKartheeK Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] ERROR: "DBI::db=HASH(0x8615e80)->disconnect invalidates...Kernel/System/DB.pm"
Hello, On Do, Jul 06, 2006 at 01:14:37 -0400, s taylor wrote: > What is this error and how to correct it? It shows up in the error logs upon > loading customer.pl or index.pl. This happens when using OTRS in combination with DBD::MySQL V3.004. > I created a bug report since I've seen this in the mailing list twice (May > 2006; 2 different people) without an answer. This has already been discussed on the dev mailinglist and a bug report (bug#1231) already exists. regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgp2c4ZvqxiWl.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
