FW: [otrs] FW: TicketID
I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FW: TicketID
And what do you see in OTRS log? I dont know where/how you are logging perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, Ive seen that as a problem in the past From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FW: TicketID
The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I dont know where/how you are logging perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, Ive seen that as a problem in the past From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FW: TicketID
I wouldnt just delete the messages file, youll need to look at it in order to determine why you are having this problem (cat ,more or tail /var/log/messages). From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 8:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I dont know where/how you are logging perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, Ive seen that as a problem in the past From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FW: TicketID
Thanks, I saw where my problem was. I commented out the priority option on the New Ticket window and the system did not like it, and now I have put it back. thanks From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:37 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID I wouldnt just delete the messages file, youll need to look at it in order to determine why you are having this problem (cat ,more or tail /var/log/messages). From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 8:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I dont know where/how you are logging perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, Ive seen that as a problem in the past From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] QuickTime movies embedded in FAQ articles?
On 8/10/06 4:26 PM, Wes Plate wrote: I can't make it work, is it possible? I was using HTML code created by Adobe Golive, I tried embed code created by http://cit.ucsf.edu/embedmedia/ and now it works. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Server Umzug
Ich muß mein ganzes OTRS-System von einem Server auf den anderen umziehen. Hat jemand eine Ahnung wie das gemacht wird. DANKE Torsten.E ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Server Umzug
Wenn du das per tar-gz installiert hast (also manuelle Installation nimm die Apache Config mit und pass die an, pack dir dein otrs Verzeichnis auf den neuen Server und die Datenbank. Je nachdem wie du die Mails in das System bekommst musst du hier auch noch anpassen. Gruß Dennis Egeler Torsten schrieb: Ich muß mein ganzes OTRS-System von einem Server auf den anderen umziehen. Hat jemand eine Ahnung wie das gemacht wird. DANKE Torsten.E ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] kein Betreff
Ich habe bei neuen Usern, die ich in der ADS Windows 2003 angelegt haben ein Problem (bei den Älterne funktioniert es weiterhin!). Wenn die sich als Customer angemeldet haben und ein neues Ticket erstellen möchten, können die nicht unter An: die Queue erfassen. Dort ist nichts vorhanden. Als Agent kann ich den User einen Telefon-Ticket anlegen. Doch dieser sieht diesen Ticket nicht unter Meine Tickets. Woran kann das liegen? Legt der User ein Ticket ohne die Queue an, erscheint dann die Meldungen: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Aug 11 14:51:10 2006 Message: Need TicketID! Traceback (16540): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.36) Line: 203 Module: ModPerl::RegistryCooker::run (v1.36) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Nutze hier otrs 2.0.4 SuSE 10.1 PHP 5.1.2 Apache 2.2.0 MySQL 5.0.18 Könnt ihr mir helfen? Kann man die Liste der Benutzer irrgendwie anderes aktuallisieren, damit die Funktionalität wieder voll gegeben ist? __ XXL-Speicher, PC-Virenschutz, Spartarife mehr: Nur im WEB.DE Club! Jetzt gratis testen! http://freemail.web.de/home/landingpad/?mc=021130 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
