[otrs] Running multiple companies from 1 OTRS installation
Hi all, Im quite new to OTRS, and Im trying to figure out if its possible to run multiple companies through 1 OTRS installation. Any advise, or a point in the right direction would be much appreciated! Thanks Patrick -- Q: I want to be a sysadmin. What should I do? A: Seek professional help. -- Get a free email address with REAL anti-spam protection. http://www.bluebottle.com/tag/1 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] New installation on Unix and Oracle DB
Dan King wrote: Hi, I have just finished the installation of OTRS on a Unix box running Solaris 9 with a Oracle DB. I attempt to go to /otrs/ index.pl and I receive the error below. Software error: Can't locate DBI.pm in @INC (@INC contains: /opt/ carms-utils/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/carms-utils/ otrs/bin/cgi-bin/../.. /usr/perl5/5.6.1/lib/sun4-solaris-64int /usr/ perl5/5.6.1/lib /usr/perl5/site_perl/5.6.1/sun4-solaris-64int /usr/ perl5/site_perl/5.6.1 /usr/perl5/site_perl /usr/perl5/vendor_perl/ 5.6.1/sun4-solaris-64int /usr/perl5/vendor_perl/5.6.1 /usr/perl5/ vendor_perl .) at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/ System/DB.pm line Did you install the DBI module? The required Perl modules are listed in the docs: http://doc.otrs.org/2.2/en/html/x354.html#installation- of-needed-perl-modules. You can also run ~otrs/bin/otrs.checkModules to see if you're missing any modules. We're not running OTRS on either Solaris or Oracle though. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] upgrade question
Dear All, just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPMhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x I made it like rpm -U OTRS 2.2.1.rpmhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm before made backup of /opt/otrs/*.* and mysql database. Made ... [EMAIL PROTECTED] ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -- http:///otrs/index.pl http:///otrs/index.pl -- Final start of OTRS.. done [EMAIL PROTECTED] ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] More than one instance of OTRS on the same server
Hi, after struggling with this since nearly 3 months and trying to get it working I'm now finally seeking help on this mailinglist .. ;-) I'm currently reworking the Gentoo ebuilds and their webapp-config routines for OTRS because the current existing solution is very hard to setup and not really flexible. One of my goals is to make it possible running more than one OTRS instance on the same server because I (and surely a lot of other users) need this for having testing environments available. Didn't succeed yet - every other installed instance just shows the content of the first running instance. It seems that the other instances just take their configuration from Kernel/Config.pm of the first instance. What I tried so far: - Every instance running on it's own Location or VirtualHost on Apache2 using mod_perl - Unique values in Kernel/Config.pm: - SystemID - FQDN (when using vhosts: foo.host.domain, bar.host.domain) - Database - DatabaseUser - Frontend::ImagePath - LogModule::LogPath - Changed paths in apache2-perl-startup.pl per instance Does anybody know how to make more than one instance on the same server working? There shouldn't be any strange workaround like running a second apache instance through mod_proxy or running a second apache instance on another ip/port. Also not using mod_perl is no option because of the dramatic loss of performance. I just want to be able using more than one instance with mod_perl and I'm wondering why this doesn't work? Is this a bug in OTRS or mod_perl? Is it a intended behaviour? I've already filed a bug at http://bugs.otrs.org/show_bug.cgi?id=2037 but noone answered yet. Regards, Elias P. -- A really nice number: 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 signature.asc Description: This is a digitally signed message part. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] upgrade question
Hello! Dear All, just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPMhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x I made it like rpm -U OTRS 2.2.1.rpmhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm before made backup of /opt/otrs/*.* and mysql database. Made ... [EMAIL PROTECTED] ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -- http:///otrs/index.pl -- Final start of OTRS.. done [EMAIL PROTECTED] ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Database access denied for user root on installing 2.2.1Win32
Have you tried using blank password for user root on installing OTRS database? A s far as I remmeber, when I installed a test version on a Windows machine, it seemed that installer didn't change the root mysql password, even if it prompted me for a new one, so I had to use the default blank password. Donnow if it's your case, too - Original Message - From: [EMAIL PROTECTED] To: otrs@otrs.org Sent: Sunday, July 08, 2007 12:11 PM Subject: [otrs] Database access denied for user root on installing 2.2.1Win32 I'm just trying to install on a Windows machine, but the system stopped me at the very beginning. It did not get past step two[1] and could not create a database. As the system suggested, I opened a detailed bug[2] I'm new to otrs, and I could not find real documentation about issues and features. Does anybody please have a suggestion? Thanks Luigi [1] http://doc.otrs.org/2.1/en/html/c238.html#installation-on-windows [2] http://bugs.otrs.org/show_bug.cgi?id=2039 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: upgrade question
ok, returned to 2.1.7 for the moment... :) On 7/9/07, bradis [EMAIL PROTECTED] wrote: Hello! Dear All, just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPMhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm - 12.7 MB to upgrade from 2.1.7 on CentOS 5.x I made it like rpm -U OTRS 2.2.1.rpmhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm before made backup of /opt/otrs/*.* and mysql database. Made ... [EMAIL PROTECTED] ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -- http:///otrs/index.pl -- Final start of OTRS.. done [EMAIL PROTECTED] ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] upgrade OTRS 2.1.7 to 2.2.1
So, did anyone already made it ? Vbrgs! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Re: upgrade question
LQ Marshall wrote: Seem to recall the answer being that you did not upgrade the database. I think there is a script file with the name upgrade2.1.7-2.2.x. sore somthing to that effect that needs to be run. The rpm upgrade should take care of that. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] error while sending e-mail
hi all i have just installed otrs on windows sbs 2003. i am getting an error while trying to send an e-mail from the otrs system. i changed all the smtp settings in sysconfig. [ OTRS ] test test ([EMAIL PROTECTED]) 14:26:51 - 07/09/2007 Error: Can't connect to mail.allergymatters.com: Unknown error! Comment: Bug Report: Message: Can't connect to mail.allergymatters.com: Unknown error! Traceback (5544): Module: Kernel::System::Email::SMTP::Send (v1.12) Line: 120 Module: Kernel::System::Email::Send (v1.28) Line: 490 Module: Kernel::System::Ticket::Article::ArticleSend (v1.142) Line: 1596 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 " name=comment> Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Jul9 14:26:52 2007Message: Can't connect to mail.allergymatters.com: Unknown error!Traceback (5544): Module: Kernel::System::Email::SMTP::Send (v1.12) Line: 120 Module: Kernel::System::Email::Send (v1.28) Line: 490 Module: Kernel::System::Ticket::Article::ArticleSend (v1.142) Line: 1596 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 this is the error i am getting.i am not able to send e-mails as well. can anybody help? thank you Catch the complete World Cup coverage with MSN ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Re: unable to send e-mail
thanks for ur reply. i just checked the relay restrictions. we have allowed relay to all those who successfully authenticate. but i am still getting this error From:Adriano Amaral [EMAIL PROTECTED]Reply-To:"User questions and discussions about OTRS.org" otrs@otrs.orgTo:"User questions and discussions about OTRS.org" otrs@otrs.orgSubject:Re: [otrs] Re: unable to send e-mailDate:Fri, 29 Jun 2007 08:19:13 -0400Check your relay rules on the SBS2K3. By default the smtp accept no relaysAdrianopri pri a écrit: we are using windows small business server 2003 From:/Shawn Beasley [EMAIL PROTECTED]/ Reply-To:/"User questions and discussions about OTRS.org" otrs@otrs.org/ To:/otrs@otrs.org/ Subject:/[otrs] Re: unable to send e-mail/ Date:/Fri, 29 Jun 2007 13:58:16 +0200/ pri pri schrieb: hi all, i have just installed otrs in our system. i am able to receive e-mails but when i tried to send e-mails i am getting this error: hi *Plain Text Attachment* [ Scan and Save to Computer http://in.f941.mail.yahoo.com/ym/ShowLetter?box=InboxMsgId=1695_16657532_194657_1534_603_0_1010_1378_4143721938bodyPart=2YY=19370y5beta=yesy5beta=yesorder=downsort=datepos=0view=ahead=bVScan=1Idx=0 ]Error: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor!Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jun 29 12:19:09 2007Message: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor!Traceback (596): Module: Kernel::System::Email::Sendmail::Send (v1.17) Line: 85 Module: Kernel::System::Email::Send (v1.20.2.1) Line: 475 Module: Kernel::System::Ticket::Article::ArticleSend (v1.128.2.4) Line: 1567 Module: Kernel::Modules::AgentTicketForward::SendEmail (v1.16.2.1) Line: 577 Module: Kernel::Modules::AgentTicketForward::Run (v1.16.2.1) Line: 83 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 671 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 i changed the host to our e-mail server in the sendmail module in defaults.pmthe host was mail.example.com . i changed itto our e-mail ip. but i m still having problems sending e-mailscan somebody help?thank you Catch the complete World Cup coverage with MSN http://g.msn.com/8HMBENIN/2743??PS=47575 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/Are you using a windows server or linux?--Shawn___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ Millions of Matrimonial Profiles @ Shaadi.com. Join Now! http://g.msn.com/8HMBENIN/2731??PS=47575 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/--___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport or consulting for your OTRS system?= http://www.otrs.com/Wedding bells are ringing. When's your time to walk the aisle? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Check ORACLE_HOME env var, NLS settings, permissions
Hi, I am receiving the error message below. I don't know where to start or what to do. ORACLE_HOME is set as an environment variable. Does anyone know where I can start from? Or what NLS settings are? Thanks for any help provided. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: solaris Time: Mon Jul 9 09:38:32 2007 Message: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc. Traceback (11919): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: /opt/carms-utils/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS 2.1 SOAP interface
I've implemented a SOAP interface over OTRS 2.1 that lets a SOAP
client create a ticket by passing:
email, customerid, subject, body and optionally the name of the queue
to drop it in
to a SOAP server.
I know it's not much but it is quite easy to extend once you grasp the
basics of perl and otrs.
INSTALLATION:
Since it requires SOAP::Lite
perl -MCPAN -e ' install SOAP::Lite '
then drop the attached file in the cgi-bin directory of your webserver.
Test it with the following client:
#!perl -w
use SOAP::Lite;
print SOAP::Lite
- uri('http://localhost/OTRS_SOAP')
- proxy('http://localhost/cgi-bin/otrs-rpc.cgi')
- newTicket([EMAIL PROTECTED], VIPCUSTOMER, It Works, Get me
an iPhone)
- result;
Enjoy,
Umberto
otrs-rpc.cgi
Description: application/cgi
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= http://www.otrs.com/
RE: [otrs] Re: unable to send e-mail
Did you tell OTRS that is needs to authenticate the SMTP session? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Monday, July 09, 2007 9:43 AM To: otrs@otrs.org Subject: Re: [otrs] Re: unable to send e-mail thanks for ur reply. i just checked the relay restrictions. we have allowed relay to all those who successfully authenticate. but i am still getting this error From: Adriano Amaral [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: User questions and discussions about OTRS.org otrs@otrs.org Subject: Re: [otrs] Re: unable to send e-mail Date: Fri, 29 Jun 2007 08:19:13 -0400 Check your relay rules on the SBS2K3. By default the smtp accept no relays Adriano pri pri a icrit: we are using windows small business server 2003 From: /Shawn Beasley [EMAIL PROTECTED]/ Reply-To: /User questions and discussions about OTRS.org otrs@otrs.org/ To: /otrs@otrs.org/ Subject: /[otrs] Re: unable to send e-mail/ Date: /Fri, 29 Jun 2007 13:58:16 +0200/ pri pri schrieb: hi all, i have just installed otrs in our system. i am able to receive e-mails but when i tried to send e-mails i am getting this error: hi *Plain Text Attachment* [ Scan and Save to Computer http://in.f941.mail.yahoo.com/ym/ShowLetter?box=InboxMsgId=1695_16657532 _194657_1534_603_0_1010_1378_4143721938bodyPart=2YY=19370y5beta=yesy5bet a=yesorder=downsort=datepos=0view=ahead=bVScan=1Idx=0 ] Error: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! Comment: Please contact the admin. Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jun 29 12:19:09 2007 Message: Can't use /usr/sbin/sendmail -i -f: Bad file descriptor! Traceback (596): Module: Kernel::System::Email::Sendmail::Send (v1.17) Line: 85 Module: Kernel::System::Email::Send (v1.20.2.1) Line: 475 Module: Kernel::System::Ticket::Article::ArticleSend (v1.128.2.4) Line: 1567 Module: Kernel::Modules::AgentTicketForward::SendEmail (v1.16.2.1) Line: 577 Module: Kernel::Modules::AgentTicketForward::Run (v1.16.2.1) Line: 83 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 671 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_ index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 i changed the host to our e-mail server in the sendmail module in defaults.pm the host was mail.example.com . i changed it to our e-mail ip. but i m still having problems sending e-mails can somebody help? thank you Catch the complete World Cup coverage with MSN
Re: [otrs] Re: upgrade question
Yes, but it didn't care about it... :) So for the moment we are back on 2.1.7 version and waiting for community view on that. Vbrgs. On 7/9/07, Nils Breunese (Lemonbit) [EMAIL PROTECTED] wrote: LQ Marshall wrote: Seem to recall the answer being that you did not upgrade the database. I think there is a script file with the name upgrade2.1.7-2.2.x. sore somthing to that effect that needs to be run. The rpm upgrade should take care of that. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Problems downloading email from server.
I am having an issue but I have no idea where to look. I have an email address that I want OTRS to download all the emails from. I thought this was working on Friday before I went home for the weekend. I seem to have come in this morning and it won't retrieve the emails and place them in the queue. I am positive I have the pop3 set up correct. I haven't made any changes except for installing a bunch of the extra packages. The Calendar, Survey, FAQ, Benchmark, SystemStatus, and WebWatcher are the packages I have installed. Does anyone know where I can start looking for error messages and the such? I don't see any at all and not sure where to look. OTRS will refresh but there is no error message when it does and the emails stay in outlooks inbox. Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] More than one instance of OTRS on the same server
It seems that mod_perl uses the same pool when compiling perl modules. The solution i found is to make a clone of the main perl interpreter: http://perl.apache.org/docs/2.0/user/config/config.html#C_Parent_ 2007/7/9, Elias Probst [EMAIL PROTECTED]: Hi, after struggling with this since nearly 3 months and trying to get it working I'm now finally seeking help on this mailinglist .. ;-) I'm currently reworking the Gentoo ebuilds and their webapp-config routines for OTRS because the current existing solution is very hard to setup and not really flexible. One of my goals is to make it possible running more than one OTRS instance on the same server because I (and surely a lot of other users) need this for having testing environments available. Didn't succeed yet - every other installed instance just shows the content of the first running instance. It seems that the other instances just take their configuration from Kernel/Config.pm of the first instance. What I tried so far: - Every instance running on it's own Location or VirtualHost on Apache2 using mod_perl - Unique values in Kernel/Config.pm: - SystemID - FQDN (when using vhosts: foo.host.domain, bar.host.domain) - Database - DatabaseUser - Frontend::ImagePath - LogModule::LogPath - Changed paths in apache2-perl-startup.pl per instance Does anybody know how to make more than one instance on the same server working? There shouldn't be any strange workaround like running a second apache instance through mod_proxy or running a second apache instance on another ip/port. Also not using mod_perl is no option because of the dramatic loss of performance. I just want to be able using more than one instance with mod_perl and I'm wondering why this doesn't work? Is this a bug in OTRS or mod_perl? Is it a intended behaviour? I've already filed a bug at http://bugs.otrs.org/show_bug.cgi?id=2037 but noone answered yet. Regards, Elias P. -- A really nice number: 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer to Company relationship
Is there a way to only allow a user to register to a certain company? Or add the Company name to the Self Registration Module? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] E-Mail Benachrichtigung bei neuen Ticket in Queue
Hallo, ich habe folgendes Problem mit otrs Version 2.2.1. Wir haben das System bei uns in der Firma aufgesetzt und ich versuche es nun zu konfigurieren. System läuft auf SUSE und MySQL. Folgendes soll erreicht werden: Wir haben mehrere Kunden, bei denen wir zu unterschiedlichen Produkten Support anbieten. Daher habe ich pro Produkt eine Queue angelegt. Ebenfalls habe ich für jedes Produkt eine Gruppe angelegt und diese der entsprechenden Queue zugewiesen. Dann habe ich für jeden Kunden eine Benutzer anlegt und diese wiederum der richtigen Gruppe zugeordnet. Ich bin der Agent, der bei beiden Queues eine E-Mail erhalten will, sobald ein neues Ticket in einer der beiden Queues erstellt wurde. Dazu habe ich die beiden Queues unter Einstellungen ausgewählt. Die Option Zusenden einer Mitteilung bei neuem Ticket in Meine Queues ist auf Ja gesetzt. Jetzt sollten alle Voraussetzungen erfüllt sein, damit ich benachrichtigt werde. Legt jetzt ein Kunde ein neues Ticket an, bekomme ich aber keine E-Mail-Benachrichtigung. Ändere ich die Gruppe der Queues auf users, dann erhalte ich eine Benachrichtigung. Wenn ich dies aber bei jeder Queue mache, sehen alle Kunden alle Queues, was ja nicht sein sollte. Woran kann das liegen? Ich habe schon so einiges rumprobiert mit Berechtigungen, aber bisher keinen Erfolg gehabt. Gruß Sven ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
