RE: [otrs] duplicate tickets after otrs.cleanup runs
guys i'm not on this version yet but experinced this in a previous setup where i used emacs to edit the script and it made a ~ file causing 2 jobs to run, just a thought. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Sent: Monday, August 27, 2007 3:17 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] duplicate tickets after otrs.cleanup runs In the user otrs' crontab. On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote: I'm actually seeing this too. We get a few emails now and then that are duplicates of the original message when it comes in. Where did you comment this out at? -Jeff ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Configuration Items
ok, sorry for posting in the wrong list. -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay. E-mail: [EMAIL PROTECTED] Tel: (+598-2) 902-1505 ext. 206 Fax: (+598-2) 900-2952 Nils Breunese (Lemonbit) wrote: Ernesto Silva wrote: I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? You might want to post ITSM-related questions to the ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Configuration Items
Ernesto Silva wrote: I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? You might want to post ITSM-related questions to the ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Configuration Items
Hi, I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? Tranks, -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay. E-mail: [EMAIL PROTECTED] Tel: (+598-2) 902-1505 ext. 206 Fax: (+598-2) 900-2952 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Stats of response per user and hour
Guys, i post a script for generate graphs with: Day: 08/27/2007 USER - 8h 9h 10h 11h 12h 13h User_1 - 3 12 13 7 514 User_2 - 8 10 21 12 910 this number is total of mails sent with system. This one form to know the yield by user/hour The post (in spanish and portugues): http://gazambuja.ideas3.com/2007/08/24/graficas-de-rendimiento-en-otrs/ Any help to do better, please mail me. -- Saludos, Gustavo Azambuja Linux User: 275813 http://gazambuja.ideas3.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] duplicate tickets after otrs.cleanup runs
In the user otrs' crontab. On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote: > > I'm actually seeing this too. We get a few emails now and then that are > duplicates of the original message when it comes in. > > Where did you comment this out at? > > -Jeff > > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] duplicate tickets after otrs.cleanup runs
I'm actually seeing this too. We get a few emails now and then that are duplicates of the original message when it comes in. Where did you comment this out at? -Jeff Jake wrote: Hi, I've been searching the archives here and reading the documentation, haven't found answer to this problem yet. Everytime this job is run out of cron: 10 * * * * $HOME/bin/otrs.cleanup We have a lot of tickets that are already in otrs duplicated. We have commented out that cron job for now, but I'm trying to determine 1) why the duplicates and 2) is this job really needed? The otrs.cleanup job makes a call to Postmaster.pl, and it runs through our otrs/var/spool directory for emails to cleanup. The output from otrs.cleanup looks like this: Checking otrs spool dir... Starting otrs PostMaster... (/opt/otrs//var/spool/1) failed. Starting otrs PostMaster... (/opt/otrs//var/spool/10) (remove email) done. Starting otrs PostMaster... (/opt/otrs//var/spool/100) (remove email) done. Starting otrs PostMaster... (/opt/otrs//var/spool/101) (remove email) done. Starting otrs PostMaster... (/opt/otrs//var/spool/102) (remove email) done. Nothing really conclusive to me there. Any ideas on why we might be getting the duplicate tickets when this runs? Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] duplicate tickets after otrs.cleanup runs
Hi, I've been searching the archives here and reading the documentation, haven't found answer to this problem yet. Everytime this job is run out of cron: 10 * * * * $HOME/bin/otrs.cleanup We have a lot of tickets that are already in otrs duplicated. We have commented out that cron job for now, but I'm trying to determine 1) why the duplicates and 2) is this job really needed? The otrs.cleanup job makes a call to Postmaster.pl, and it runs through our otrs/var/spool directory for emails to cleanup. The output from otrs.cleanuplooks like this: Checking otrs spool dir... Starting otrs PostMaster... (/opt/otrs//var/spool/1) failed. Starting otrs PostMaster... (/opt/otrs//var/spool/10) (remove email) done. Starting otrs PostMaster... (/opt/otrs//var/spool/100) (remove email) done. Starting otrs PostMaster... (/opt/otrs//var/spool/101) (remove email) done. Starting otrs PostMaster... (/opt/otrs//var/spool/102) (remove email) done. Nothing really conclusive to me there. Any ideas on why we might be getting the duplicate tickets when this runs? Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] http address in OTRS emails
Open SysConfig in the admin Area Got to Framework -> Core Edit FQDN: Full qualified domain name of your system. Insert the FQDN of your server. Gabriele - Original Message - From: Andrew Meyer To: otrs@otrs.org Sent: Monday, August 27, 2007 5:45 PM Subject: [otrs] http address in OTRS emails Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] http address in OTRS emails
Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1 N:Meyer;Andrew FN:Andrew Meyer ORG:;Information Technology TITLE:Unix Administrator TEL;WORK;VOICE:314-277-3307 TEL;HOME;VOICE:314-277-3307 TEL;CELL;VOICE:314-565-0868 ADR;WORK:;Hampton;11549 Templar Dr.;Creve Coeur;MO;63141;United States LABEL;WORK;ENCODING=QUOTED-PRINTABLE:Hampton=0D=0A11549 Templar Dr.=0D=0ACreve Coeur, MO 63141=0D=0AUnited States EMAIL;PREF;INTERNET:[EMAIL PROTECTED] REV:20070712T170709Z END:VCARD ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] enable debug logging?
I'd like to enable debug logging. How is this done? I do not see an option for it under Core::Log/ Thanks, Keith -- Keith Holub NOAA/OAR/ESRL Boulder NOC work: 303 497 6774 [EMAIL PROTECTED] cell: 720 308 3379 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Subject in FollowUp
Same problem with version 2.1.7. Any news about it? - Original Message - From: "Edward Kovarski" <[EMAIL PROTECTED]> To: Sent: Sunday, August 26, 2007 6:16 PM Subject: [otrs] Subject in FollowUp Has anyone noticed that subjects on FollowUps in the v2.2.2 are somewhat mangled? For example, the subject on many of our followups appear as, [Ticket#200708251051] [Ticket#20070825 [...] Is this by design? Essentially it looks like it inserts the Ticket# and then the default twenty characters of the original subject which happen to be the ticket number as well. I've started digging through the source to see whether I can change it, as I've just started evaluating it, but I was wondering if someone else ran across this as well and adjusted it to be more pleasant such as "[Ticket#] Subject". Oddly enough, when the ticket owner gets notified of the followup the subject is properly parsed without the extra ticket number. Ed ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Re: a few questions about customizing auto-reply and ticketstatus
Hi Martin, I've found the current FAQ links to notification parms For OTRS 2.1 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70 For OTRS 2.2 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=186 Bye Gabriele - Original Message - From: "Martin Hamant" <[EMAIL PROTECTED]> To: Sent: Thursday, August 09, 2007 11:52 AM Subject: [otrs] Re: a few questions about customizing auto-reply and ticketstatus Le Thu, 9 Aug 2007 11:24:22 +0200 Martin Hamant <[EMAIL PROTECTED]> écrivait: > > > > - On customer follow-up, becomes > > something like "[Ticket#200708092213] [Ticket#20070809 > > [...]". I would like to get the ORIGINAL ticket subject, that's > > why I hope i can use a properties of OTRS_TICKET_* > > > > I'm still working in that : help would be appreciated ! :) > unfortunately properties available doesn't help for what I need :( Fixed... I found the answer by importing the mailman ML mbox archive in my mail client, and then performing searchs. I found in a mail (21/06/06) which list all availables properties, and point out a FAQ link (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70) , which is dead :P Hopefully, the man has posted value as plain text in his answer, I repost here today because I think it could be usefull for someone: --- Unfortunately it seems not all are working correctly a) All params of the latest customer article: e. g. [...] Also possibe but depends on used action: (for note or owner update comments) [...] b) All possible OTRS config settings: e. g. [...] c) Ticket owner options: e. g. [...] d) Options of the current user who requested this action: e. g. [...] e) Options of the current customer user data of this ticket: e. g. [...] Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm options. All tags under "Map => [...]" are possible. f) Options of the ticket data: e. g. -- Martin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re[6]: [otrs] OTRS is too slow
Hello, yes, youre right, I have overlook it, I am idiot. Thank you, now it works. But I have to set it in ssl.conf this section is needless I deleted it (I am using https). Corret is this: AllowOverride None SSLOptions +StdEnvVars SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI -Includes PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all AllowOverride None SSLOptions +StdEnvVars Order allow,deny Allow from all 27. srpna 2007, 12:04, you wrote: NBL> Bc. Radek Krejca wrote: >> # set mod_perl2 options >> >> #ErrorDocument 403 /customer.pl >> ErrorDocument 403 /index.pl >> SetHandler perl-script >> PerlResponseHandler ModPerl::Registry >> Options +ExecCGI >> PerlOptions +ParseHeaders >> PerlOptions +SetupEnv >> Order allow,deny >> Allow from all >> NBL> You have specified to use mod_perl for all files under / (effectively NBL> all site files), so mod_perl is also trying to process your images as NBL> perl code. That is why you're getting that error. NBL> Nils Breunese. -- Regards, Bc. Radek Krejca STARNET, s. r. o. [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: Re[4]: [otrs] OTRS is too slow
Bc. Radek Krejca wrote: # set mod_perl2 options #ErrorDocument 403 /customer.pl ErrorDocument 403 /index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all You have specified to use mod_perl for all files under / (effectively all site files), so mod_perl is also trying to process your images as perl code. That is why you're getting that error. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re[4]: [otrs] OTRS is too slow
Hello,
httpd.conf:
--
LoadModule perl_module libexec/apache2/mod_perl.so
# if mod_perl is used
# load all otrs modules
Perlrequire /usr/local/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
#ErrorDocument 403 /customer.pl
ErrorDocument 403 /index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
ssl.conf
SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
Listen 443
AddType application/x-x509-ca-cert .crt
AddType application/x-pkcs7-crl.crl
SSLPassPhraseDialog builtin
SSLSessionCache dbm:/var/run/ssl_scache
SSLSessionCacheTimeout 300
SSLMutex file:/var/run/ssl_mutex
##
## SSL Virtual Host Context
##
# General setup for the virtual host
ServerName nameofserver:443
ServerAdmin [EMAIL PROTECTED]
ErrorLog /var/log/httpd-error.log
TransferLog /var/log/httpd-access.log
Alias /otrs-web/ "/usr/local/otrs/var/httpd/htdocs/"
ScriptAlias / "/usr/local/otrs/bin/cgi-bin/"
SSLEngine on
SSLCipherSuite ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
SSLCertificateFile crt.key
SSLCertificateKeyFile key
SSLOptions +StdEnvVars
AllowOverride None
SSLOptions +StdEnvVars
#SetHandler perl-script
#PerlResponseHandler ModPerl::Registry
Options +ExecCGI -Includes
#PerlOptions +ParseHeaders
#PerlOptions +SetupEnv
Order allow,deny
Allow from all
AllowOverride None
SSLOptions +StdEnvVars
#SetHandler perl-script
#PerlResponseHandler ModPerl::Registry
Options +ExecCGI -Includes
#PerlOptions +ParseHeaders
#PerlOptions +SetupEnv
Order allow,deny
Allow from all
SetEnvIf User-Agent ".*MSIE.*" \
nokeepalive ssl-unclean-shutdown \
downgrade-1.0 force-response-1.0
CustomLog /var/log/httpd-ssl_request.log \
"%t %h %{SSL_PROTOCOL}x %{SSL_CIPHER}x \"%r\" %b"
27. srpna 2007, 11:17, you wrote:
NBL> Bc. Radek Krejca wrote:
>> I am triyng to use mod_perl again. Speed isn't good but it's little
>> bit better. But I don't see pictures and in my apache error-log are
>> theese messagess:
>>
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/overview.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/phone-new.png line
>> 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/search.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/mail_new.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/misc.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/h-line.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/prefer.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/personal.png line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/new-message.png
>> line 1.\n
>> [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /
>> usr/local/otrs/var/httpd/htdocs/images/Standard/up.png line 1.\n
>>
>>
>> What is it?
NBL> I guess there is something wrong with your mod_perl configuration.
NBL> The images are being read as if they were scripts or something.
NBL> Please post your config.
NBL> Nils Breunese.
--
Regards,
Bc. Radek Krejca
STARNET, s. r. o.
[EMAIL PROTECTED]
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Re: Re[2]: [otrs] OTRS is too slow
Bc. Radek Krejca wrote: I am triyng to use mod_perl again. Speed isn't good but it's little bit better. But I don't see pictures and in my apache error-log are theese messagess: [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/overview.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/phone-new.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/search.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/mail_new.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/misc.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/h-line.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/prefer.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/personal.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/new-message.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/Standard/up.png line 1.\n What is it? I guess there is something wrong with your mod_perl configuration. The images are being read as if they were scripts or something. Please post your config. Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re[2]: [otrs] OTRS is too slow
Hello, I am triyng to use mod_perl again. Speed isn't good but it's little bit better. But I don't see pictures and in my apache error-log are theese messagess: [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/overview.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/phone-new.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/search.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/mail_new.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/misc.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/h-line.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/prefer.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/personal.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/new-message.png line 1.\n [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/up.png line 1.\n What is it? 16. srpna 2007, 10:24, you wrote: PvB> You just need to use mod_perl ! PvB> OTRS needs mod_perl PvB> Performance will not be an issue then... PvB> -Oorspronkelijk bericht- PvB> Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Bc. PvB> Radek Krejca PvB> Verzonden: donderdag 16 augustus 2007 10:13 PvB> Aan: otrs@otrs.org PvB> Onderwerp: [otrs] OTRS is too slow PvB> Hello, PvB> I have problem with otrs which is very slow. I thought the problem PvB> is in MySQL but now I see the problem is in Perl. PvB> When I am opening page then processor load is on 100% for about 10 PvB> seconds (sometimes longer). PvB> I use it on FreeBSD with dual core processor (SMP support is turned PvB> on). PvB> I tried to turn on php_mod in apache but there was a problem with PvB> pictures (I didn't see them) and speed was better but still slow. PvB> I am very sad that otrs isn't written in php :-(. -- Regards, Bc. Radek Krejca STARNET, s. r. o. [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Reject of closed tickets not properly working
Hi Gabriele, This is done : http://bugs.otrs.org/show_bug.cgi?id=2225 BR, Laurent MINOST Le lundi 27 août 2007 à 10:17 +0200, Gabriele D'Andrea a écrit : > Hi Laurent, > too late ;) ... I just closed the bug, maybe it's better if you open > up a new one, guess it'll be clearer to understand and maybe will get > more atttention than a messed up one! > > Bye > Gabriele > > - Original Message - > From: Laurent Minost > To: User questions and discussions about OTRS.org > Sent: Monday, August 27, 2007 10:03 AM > Subject: Re: [otrs] Reject of closed tickets not properly > working > > > > Hi, > > Maybe you should keep it and only change version from 2.1.7 to > 2.2.2 and adding a note as a latest post because by closing > it, noone at OTRS team will be informed of 2.2.2 bug ? > > BR, > > Laurent MINOST > > Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a > écrit : > > > Yeh you are right, now I marked my bug asd invalid and closed it. > > > > Gabriele > > > > - Original Message - > > From: "André Bauer" <[EMAIL PROTECTED]> > > To: "User questions and discussions about OTRS.org" > > Sent: Saturday, August 25, 2007 3:18 AM > > Subject: Re: [otrs] Reject of closed tickets not properly working > > > > > > > Guten Tag Gabriele D'Andrea. > > > > > > Maybe it would be a good idea to close the bug report for 2.1.7 > ;-) > > > > > > > > > > > > -- > > > Mit freundlichen Grüssen > > > André Bauer > > > System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 > > > > > > > > > > > > > > > > > >> Well, in effect in OTRS 2.1.7 the function works correctly, if I > add the > > >> reject automatic response to the queue, the customer gets > informed that > > >> the > > >> ticket has been rejected, and the ticket stays closed. > > >> I reported a bug for 2.1.7, cause I thought that a rejected > message > > >> shouldn't be attached to the ticket, but now I understand that > this is > > >> the > > >> expected behaviour. > > >> Anyway it's been useful all the same...seems it helped founding > out a > > >> real > > >> bug in version 2.2 :) > > > > > >> Bye > > >> Gabriele > > > > > >> - Original Message - > > >> From: "André Bauer" <[EMAIL PROTECTED]> > > >> To: "User questions and discussions about OTRS.org" > > > >> Sent: Thursday, August 23, 2007 2:03 PM > > >> Subject: Re: [otrs] Reject of closed tickets not properly working > > > > > > > > >>> Hi Laurent Minost, > > >>> > > >>> LM> I can confirm this behaviour also, I've just got the same > thing a > > >>> few > > >>> LM> minutes ago to test if this setting was working correctly > and how > > >>> LM> customer is told that his ticket has been rejected. > > >>> > > >>> I think this is an OTRS 2.2.2 only bug because it worked for me > for > > >>> months in OTRS 2.1.7. > > >>> > > >>> In 2.1.7 you should check if you have done all needed steps in > reject > > >>> configuration. > > >>> > > >>> 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject". > > >>> 2.) Create entry in your language in "[ Auto Responses ]". > > >>> 3.) Connect auto response to queue via "[ Auto Responses <-> > Queue ]" > > >>> > > >>> > > >>> > > >>> > > >>> Since using OTRS 2.2.2 i have similar problems: > > >>> > > >>> http://bugs.otrs.org/show_bug.cgi?id=2191 > > >>> > > >>> > > >>> LM> Laurent > > >>> > > >>> -- > > >>> Greets > > >>> André Bauer > > >>> [EMAIL PROTECTED] > > >>> > > >>> > > >>> > > >>> System: > > >>> Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2 > > >>> > > >>> ___ > > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > > >>> Archive: http://lists.otrs.org/pipermail/otrs > > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > >>> Support or consulting for your OTRS system? > > >>> => http://www.otrs.com/ > > >>> > > >>> > > >>> > > >>> > > >>> > > >>> > > > > > >> ___ > > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >
Re: [otrs] Reject of closed tickets not properly working
Hi Laurent, too late ;) ... I just closed the bug, maybe it's better if you open up a new one, guess it'll be clearer to understand and maybe will get more atttention than a messed up one! Bye Gabriele - Original Message - From: Laurent Minost To: User questions and discussions about OTRS.org Sent: Monday, August 27, 2007 10:03 AM Subject: Re: [otrs] Reject of closed tickets not properly working Hi, Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and adding a note as a latest post because by closing it, noone at OTRS team will be informed of 2.2.2 bug ? BR, Laurent MINOST Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a écrit : Yeh you are right, now I marked my bug asd invalid and closed it. Gabriele - Original Message - From: "André Bauer" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Saturday, August 25, 2007 3:18 AM Subject: Re: [otrs] Reject of closed tickets not properly working > Guten Tag Gabriele D'Andrea. > > Maybe it would be a good idea to close the bug report for 2.1.7 ;-) > > > > -- > Mit freundlichen Grüssen > André Bauer > System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 > > > > > >> Well, in effect in OTRS 2.1.7 the function works correctly, if I add the >> reject automatic response to the queue, the customer gets informed that >> the >> ticket has been rejected, and the ticket stays closed. >> I reported a bug for 2.1.7, cause I thought that a rejected message >> shouldn't be attached to the ticket, but now I understand that this is >> the >> expected behaviour. >> Anyway it's been useful all the same...seems it helped founding out a >> real >> bug in version 2.2 :) > >> Bye >> Gabriele > >> - Original Message - >> From: "André Bauer" <[EMAIL PROTECTED]> >> To: "User questions and discussions about OTRS.org" >> Sent: Thursday, August 23, 2007 2:03 PM >> Subject: Re: [otrs] Reject of closed tickets not properly working > > >>> Hi Laurent Minost, >>> >>> LM> I can confirm this behaviour also, I've just got the same thing a >>> few >>> LM> minutes ago to test if this setting was working correctly and how >>> LM> customer is told that his ticket has been rejected. >>> >>> I think this is an OTRS 2.2.2 only bug because it worked for me for >>> months in OTRS 2.1.7. >>> >>> In 2.1.7 you should check if you have done all needed steps in reject >>> configuration. >>> >>> 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject". >>> 2.) Create entry in your language in "[ Auto Responses ]". >>> 3.) Connect auto response to queue via "[ Auto Responses <-> Queue ]" >>> >>> >>> >>> >>> Since using OTRS 2.2.2 i have similar problems: >>> >>> http://bugs.otrs.org/show_bug.cgi?id=2191 >>> >>> >>> LM> Laurent >>> >>> -- >>> Greets >>> André Bauer >>> [EMAIL PROTECTED] >>> >>> >>> >>> System: >>> Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2 >>> >>> ___ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >>> >>> >>> >>> >>> > >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? > =>> http://www.otrs.com/ > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: RE: [otrs] ORTS user and Cron Jobs
Hi Christian, to start OTRS type: > rcotrs start [... or rcotrs restart if it's already up.] And forget about Cron.sh - the service does that all by itself. If you want to change the cronjobs, check the /opt/otrs/var/cron Directory. Cheers, Jens ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Reject of closed tickets not properly working
Hi, Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and adding a note as a latest post because by closing it, noone at OTRS team will be informed of 2.2.2 bug ? BR, Laurent MINOST Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a écrit : > Yeh you are right, now I marked my bug asd invalid and closed it. > > Gabriele > > - Original Message - > From: "André Bauer" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" > Sent: Saturday, August 25, 2007 3:18 AM > Subject: Re: [otrs] Reject of closed tickets not properly working > > > > Guten Tag Gabriele D'Andrea. > > > > Maybe it would be a good idea to close the bug report for 2.1.7 ;-) > > > > > > > > -- > > Mit freundlichen Grüssen > > André Bauer > > System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 > > > > > > > > > > > >> Well, in effect in OTRS 2.1.7 the function works correctly, if I add the > >> reject automatic response to the queue, the customer gets informed that > >> the > >> ticket has been rejected, and the ticket stays closed. > >> I reported a bug for 2.1.7, cause I thought that a rejected message > >> shouldn't be attached to the ticket, but now I understand that this is > >> the > >> expected behaviour. > >> Anyway it's been useful all the same...seems it helped founding out a > >> real > >> bug in version 2.2 :) > > > >> Bye > >> Gabriele > > > >> - Original Message - > >> From: "André Bauer" <[EMAIL PROTECTED]> > >> To: "User questions and discussions about OTRS.org" > >> Sent: Thursday, August 23, 2007 2:03 PM > >> Subject: Re: [otrs] Reject of closed tickets not properly working > > > > > >>> Hi Laurent Minost, > >>> > >>> LM> I can confirm this behaviour also, I've just got the same thing a > >>> few > >>> LM> minutes ago to test if this setting was working correctly and how > >>> LM> customer is told that his ticket has been rejected. > >>> > >>> I think this is an OTRS 2.2.2 only bug because it worked for me for > >>> months in OTRS 2.1.7. > >>> > >>> In 2.1.7 you should check if you have done all needed steps in reject > >>> configuration. > >>> > >>> 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject". > >>> 2.) Create entry in your language in "[ Auto Responses ]". > >>> 3.) Connect auto response to queue via "[ Auto Responses <-> Queue ]" > >>> > >>> > >>> > >>> > >>> Since using OTRS 2.2.2 i have similar problems: > >>> > >>> http://bugs.otrs.org/show_bug.cgi?id=2191 > >>> > >>> > >>> LM> Laurent > >>> > >>> -- > >>> Greets > >>> André Bauer > >>> [EMAIL PROTECTED] > >>> > >>> > >>> > >>> System: > >>> Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2 > >>> > >>> ___ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support or consulting for your OTRS system? > >>> => http://www.otrs.com/ > >>> > >>> > >>> > >>> > >>> > >>> > > > >> ___ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support or consulting for your OTRS system? > > =>> http://www.otrs.com/ > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
