Re: [otrs] migrating otrs 2.0.4 to linux from windows
Hi Isaac, On Fr, Okt 12 2007, Isaac Gonzalez wrote: I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS. I recommend the following procedure: 1.) install the latest OTRS on your Linux box 2.) copy the configuration files (Kernel/Config.pm and maybe Kernel/Config/Files/ZZZA*.pm) from your old system to the new one 3.) update the database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! pgpyAcPIIWRVl.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Ticket time input fields
Hi Radek, On Do, Okt 11 2007, Radek Hladik wrote: i.e. when changing ticket to pending. How is determined day and month inputs order? And how can I change it? Is it taken from locale or somewhere else? No, it doesn't use any locale configuration, it's a fixed order. And is there any simple way how to change default value? We postpone almost all tickets to night hours (due to smaller servers load) so it would be great to change this algorithm to provide default value like 22:00 today. The default pending time can't be set to a fixed value in current OTRS versions, but you can configure how much seconds should be added to the current time to get the default pending time. Please see the config setting Ticket::Frontend::PendingDiffTime in the Sysconfig. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! pgpGi3b58zanP.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] migrating otrs 2.0.4 to linux from windows
we're using otrs v. 2.0.4...i don't know if we're using the ArticleStorageFS or not, how would i be able to tell? From: [EMAIL PROTECTED] on behalf of Henning Oschwald Sent: Thu 10/11/2007 11:37 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] migrating otrs 2.0.4 to linux from windows Hi Isaac, On Fr, Okt 12 2007, Isaac Gonzalez wrote: I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS. I recommend the following procedure: 1.) install the latest OTRS on your Linux box 2.) copy the configuration files (Kernel/Config.pm and maybe Kernel/Config/Files/ZZZA*.pm) from your old system to the new one 3.) update the database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Ticket time input fields
Henning Oschwald napsal(a): Hi Henning, Hi Radek, On Do, Okt 11 2007, Radek Hladik wrote: i.e. when changing ticket to pending. How is determined day and month inputs order? And how can I change it? Is it taken from locale or somewhere else? No, it doesn't use any locale configuration, it's a fixed order. So I will have to change it in the source code. This order is very confusing for us and there are no labels so it is really easy to set it to wrong date. And is there any simple way how to change default value? We postpone almost all tickets to night hours (due to smaller servers load) so it would be great to change this algorithm to provide default value like 22:00 today. The default pending time can't be set to a fixed value in current OTRS versions, but you can configure how much seconds should be added to the current time to get the default pending time. Please see the config setting Ticket::Frontend::PendingDiffTime in the Sysconfig. Thanks for info, I will try to set it to some mean value so users will need to correct it only a little... However it would be nice feature in next versions... Radek Henning ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Apache Failing
Hi, The Apache service on our OTRS machine keeps on stopping.. and I don't know why. I have it set up in Services that it should attempt to restart each time but doesn't seem to work. I don't know much about apache, but maybe somebody might take a look at this and see what they think? Thanks! - Emily [Thu Oct 04 11:13:07 2007] [notice] Child 404: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Thu Oct 04 11:13:07 2007] [notice] Parent: Received restart signal -- Restarting the server. [Thu Oct 04 11:13:08 2007] [notice] Child 404: Released the start mutex [Thu Oct 04 11:13:09 2007] [notice] Child 404: Waiting for 250 worker threads to exit. [Thu Oct 04 11:13:10 2007] [notice] Child 404: All worker threads have exited. [Thu Oct 04 11:13:10 2007] [notice] Child 404: Child process is exiting [Thu Oct 04 11:13:13 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Thu Oct 04 11:13:13 2007] [notice] Server built: Jan 9 2007 23:17:20 [Thu Oct 04 11:13:13 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Thu Oct 04 11:13:13 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Thu Oct 04 11:13:43 2007] [notice] Parent: Forcing termination of child process 36 [Thu Oct 04 11:14:29 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Thu Oct 04 11:14:29 2007] [notice] Server built: Jan 9 2007 23:17:20 [Thu Oct 04 11:14:29 2007] [notice] Parent: Created child process 3008 [Thu Oct 04 11:14:37 2007] [notice] Child 3008: Child process is running [Thu Oct 04 11:14:37 2007] [notice] Child 3008: Acquired the start mutex. [Thu Oct 04 11:14:37 2007] [notice] Child 3008: Starting 250 worker threads. [Thu Oct 04 11:14:37 2007] [notice] Child 3008: Starting thread to listen on port 80. [Thu Oct 04 16:45:38 2007] [error] [client 10.1.10.54] File does not exist: C:/OTRS/Apache2/htdocs/favicon.ico [Thu Oct 04 16:45:38 2007] [error] [client 10.1.10.54] File does not exist: C:/OTRS/Apache2/htdocs/favicon.ico [Tue Oct 09 11:42:47 2007] [notice] Child 3008: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Tue Oct 09 11:42:47 2007] [notice] Parent: Received restart signal -- Restarting the server. [Tue Oct 09 11:42:48 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed. [Tue Oct 09 11:42:48 2007] [notice] Child 3008: Released the start mutex [Tue Oct 09 11:42:49 2007] [notice] Child 3008: Waiting for 250 worker threads to exit. [Tue Oct 09 11:42:49 2007] [notice] Child 3008: All worker threads have exited. [Tue Oct 09 11:42:49 2007] [notice] Child 3008: Child process is exiting [Tue Oct 09 11:42:55 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Tue Oct 09 11:42:55 2007] [notice] Server built: Jan 9 2007 23:17:20 [Tue Oct 09 11:42:55 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Tue Oct 09 11:42:55 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Tue Oct 09 11:43:25 2007] [notice] Parent: Forcing termination of child process 36 [Tue Oct 09 11:46:24 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Tue Oct 09 11:46:24 2007] [notice] Server built: Jan 9 2007 23:17:20 [Tue Oct 09 11:46:24 2007] [notice] Parent: Created child process 3676 [Tue Oct 09 11:46:31 2007] [notice] Child 3676: Child process is running [Tue Oct 09 11:46:31 2007] [notice] Child 3676: Acquired the start mutex. [Tue Oct 09 11:46:31 2007] [notice] Child 3676: Starting 250 worker threads. [Tue Oct 09 11:46:31 2007] [notice] Child 3676: Starting thread to listen on port 80. [Tue Oct 09 14:21:08 2007] [notice] Child 3676: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Tue Oct 09 14:21:08 2007] [notice] Parent: Received restart signal -- Restarting the server. [Tue Oct 09 14:21:09 2007] [notice] Child 3676: Released the start mutex [Tue Oct 09 14:21:10 2007] [notice] Child 3676: Waiting for 250 worker threads to exit. [Tue Oct 09 14:21:11 2007] [notice] Child 3676: All worker threads have exited. [Tue Oct 09 14:21:11 2007] [notice] Child 3676: Child process is exiting [Tue Oct 09 14:21:16 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Tue Oct 09 14:21:16 2007] [notice] Server built: Jan 9 2007 23:17:20 [Tue Oct 09 14:21:16 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Tue Oct 09 14:21:16 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process
Re: [otrs] Ticket time input fields
Radek Hladik wrote: Henning Oschwald napsal(a): Hi Henning, Hi Radek, On Do, Okt 11 2007, Radek Hladik wrote: i.e. when changing ticket to pending. How is determined day and month inputs order? And how can I change it? Is it taken from locale or somewhere else? No, it doesn't use any locale configuration, it's a fixed order. So I will have to change it in the source code. This order is very confusing for us and there are no labels so it is really easy to set it to wrong date. You could file a bug report about the missing labels or the fact that dates are not specified in the same order for every locale. http:// bugs.otrs.org/ Nils Breunese. PGP.sig Description: Dit deel van het bericht is digitaal ondertekend ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] More then 10000 customers
Hey list, I have an issue; my customer_user table has grown considerably in the last little while to slightly above 1 customers. Now when I click on the customer link and try and search for a customer I receive the following error: Software error: Can't call method fetchrow_array on an undefined value at C:/OTRS/otrs//Kernel/System/DB.pm line 543. For help, please send mail to the webmaster ([EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ), giving this error message and the time and date of the error. Does anyone know that the issue is or has anyone had success with a customer database so large? Thanks for the help! Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs-de] Kein CreateTicketNr nach update auf 2.2.3
Henning Oschwald schrieb: Hallo Stefan, On Mo, Okt 08 2007, Dr. Stefan Schwarz wrote: nach dem ansonsten erfolgreichen Update kann ich per Mail keine Tickets mehr einstellen. Von welcher Version wurde geupdated? Ich vermute mal 2.1? Logauszug: Can't locate object method CreateTicketNr via package Kernel::System::Ticket at /opt/otrs/Kernel/System/Ticket.pm line 218, DATA line 225. Tatsächlich scheint es keine Methode CreateTicketNr mehr zu geben. ,[ Auszug aus dem Changelog ] | - (2006/12/14) Removed old compat. CreateTicketNr()/CheckTicketNr() in | Kernel/System/Ticket.pm and Kernel/System/Ticket/Number/*.pm - so | old ticket number generator not longer compat. to OTRS 2.1. ` Vermutlich hast du noch alte Dateien im System. Viele Grüße Henning Ja, so war es. Aus irgend welchen Gründen wurde Ticket.pm nicht aktualisiert. Die manuelle Nachinstallation des Moduls hat den Fehler beseitigt. Grüße, Stefan ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] postmaster filter
Hallo zusammen, wie kann man mit dem Postmaster Filter mehr als 4 Werte auf einmal setzen ? gerade durch die Erweiterung mit dem ITSM sind mir die 4 Werte eindeutig zu wenig. Mit freundlichen Gruessen - Best regards Uwe Waechter Senior Consultant Customer Support Group Phone: +49 (0)2273/597-7857, Mobil: +49 (0)173/3883618 Email: [EMAIL PROTECTED] Europaring 34-40, 50170 Kerpen, Germany Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Colin Brown (Vorsitzender), Hans-Georg Freitag Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Dr. Karsten Freihube, Hans-Georg Freitag, Ulrich Irnich, Frank Kottmann, Dr. Friedel Mager, Jürgen Stauber, Oliver Tuszik Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document.___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Eskalationen werden teilweise nicht mehr angezeigt
Hallo, ich bräuchte bitte dringend eure Hilfe. Wir haben folgendes Problem: Agents die vor längerer Zeit angelegt worden sind bekommen teilweise, bzw. gar keine Eskalationen der Tickets mehr angezeigt und Agents, die ich vor kurzer Zeit angelegt habe erschlägt es mit Eskalationen. Ich vermute mal, das sich durch unsere Approval Implementierung diverse Flags auf der DB geändert haben (vorab: habe das Approval nicht geschrieben). Von daher bräuchte ich bitte die Codezeilen/Modul genannt für die Abfrage der Eskalationen auf der Datenbank. Wir setzen OTRS in der Version otrs-2.0.4-10.x86_64 auf einer OpenSuSE 10.1 (64Bit) ein. Vielen Dank im Voraus. Gruß, Christian Mit freundlichen Grüßen / with best regards Christian Pirthauer IT-Infrastructure Tel.: +49 (0)89 4424 0431 FAX.: +49 (0)89 4424 0531 email: [EMAIL PROTECTED] Wirecard Technologies AG Bretonischer Ring 4 85630 Grasbrunn Amtsgericht München HRB: 142 427 Vorstände: Dr. Markus Braun; Burkhard Ley, Rüdiger Trautmann Aufsichtsratsvorsitzender: Klaus Rehnig VERTRAULICHE INFORMATIONEN ! Diese email enthält vertrauliche Informationen und ist nur für den berechtigten Empfänger bestimmt. Wenn diese email nicht für Sie bestimmt ist, bitten wir Sie, diese email an uns zurückzusenden und anschließend auf Ihrem Computer und Mail-Server zu löschen. Solche emails und Anlagen dürfen Sie weder nutzen, noch verarbeiten oder Dritten zugänglich machen, gleich in welcher Form. Wir danken für Ihre Kooperation! CONFIDENTIAL ! This email contains confidential information and is intended for the authorised recipient only. If you are not an authorised recipient please return the email to us and then delete it from your computer and mail-server. You may neither use nor edit any such emails including attachments, nor make them accessible to third parties in any manner whatsoever. Thank you for your cooperation. ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
