Re: [otrs] How to add New priority options

[Shawn Beasley]

Hi  Brett,


> I've been searching for a couple of days for a way to add new priorities 
> beyond the 5 defaults that are present in the system.  I've added a 6th in 
> my mysql database but the option doesn't appear in any of the drop down 
> lists when creating or modifying a ticket.

You have already done the hard part. The rest you can find here.

http://doc.otrs.org/2.2/en/html/c1758.html

((enjoy))

 Shawn Beasley

-- 
((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18
  http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97505

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann


signature.asc
Description: This is a digitally signed message part
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Bulk Mail Pop-up

[Shawn Beasley]

Hello Cory,

> Is it really necessary to pop up a window indicating that a ticket
> has 

This is, as many other things in OTRS a feature that can be shut off.

Navigate to your Sysconfig link in the admin panel and search for
"bulk".

Config Options: Ticket -> Frontend::Agent

Ticket::Frontend::BulkFeatureJavaScriptAlert: 
Show java script popup if a ticket is selected for bulk action? No Yes 
(Default: Yes)

I hope this helps!

((enjoy))

 Shawn Beasley

-- 
((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18
  http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97505

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann


signature.asc
Description: This is a digitally signed message part
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Bulk Mail Pop-up

[Richard Hinkamp - BeSite]

In your config put:

$Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0;

And the alerts will not be shown anymore.

Richard
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] How is FAQ used? FAQ help suggestions

[DataForce CRM]

I would like to add FAQs but I can not see how to do this in otrs or in the 
faq.pl site. 

How can I promote a ticket answer to faq? how are you fellas using FAQ? 

Regards, 

Jim Romano 
GM - 817-886-0380 - Skype: DataForceCRM 
http://www.dataforcecrm.com 
Visit site for Live Demos, Screenshots, & Customer Support 
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] LDAP Auth to Windows AD issue

[Michael Mansour]

Hi Kurt,

> Any luck?

Yes, I ended up getting this working by downloading a free ldap browser, and
picked out of that the real BaseDN searches I should have been using.

I then started from scratch creating a file to auth against AD line by line,
making sure it was 100% each line and it made sense.

>From there I just got the sync from AD to MySQL working and then it just 
>worked.

Regards,

Michael.

> Kurt O'Connor
> Linn State Technical College
> [EMAIL PROTECTED]
> 573-897-5275
> --
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf 
> Of Michael Mansour Sent: Thursday, November 22, 2007 3:29 AM To: otrs@otrs.org
> Subject: [otrs] LDAP Auth to Windows AD issue
> 
> Hi,
> 
> I've spent the entire day going through docs and websites on getting
> OTRS authenticating to Windows AD via LDAP and am close, but still 
> get a problem:
> 
> [Thu Nov 22 19:04:49 2007] [error] [client xx.xx.xx.xx]  Message: Search
> failed! base='CN=otrs_ldap_allow_A,OU=Groups,OU=Builtin,DC=,
> DC= local', filter='(member=CN=Michael Mansour,OU=CT_Users,OU=Users,
> OU=,DC=,DC=local)', Success, referer:
http://xxx.x.local/otrs/index.pl
> 
> The tutorial I also followed was here:
> 
> http://trinityhome.org/Home/index.php?wpid=98&front_id=18
> 
> which details how to use the LDAP to sync to the DB, but I have tried
> just AD authentication with the same "Search failed!" error.
> 
> I can provide more details but does anyone know what the "Search
> failed!"
> error means or how I can resolve it?
> 
> Also, what would be the typical "ldapsearch" command I could use to
> duplicate the entries in the config.pm file?
> 
> Thanks.
> 
> Michael.
> 
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
> NOTE:
> 
> This e-mail transmission may contain confidential information.  
> If you are not the intended recipient, employee or agent responsible 
> for delivering this information to the intended recipient, 
> unauthorized disclosure, copying, distribution or use of the 
> contents of this transmission is strictly prohibited.  If you have 
> received this e-mail in error, please immediately notify the sender 
> and delete it from your computer. Thank you for your compliance.
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
--- End of Original Message ---

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Remove article attachment from MySQL Database to FileSystem

[LQ Marshall]

You can try Google translator.  It's not perfect but I think you can get the
gist. 
 
The German to English translation for this is ...(this is a single URL)
http://translate.google.com/translate?u=http%3A%2F%2Fwww.otrs-forum.de%2Fvie
wtopic.php%3Ff%3D18%26p%3D7353%23p7353

&langpair=de%7Cen&hl=en&ie=UTF-8
 

 

  _  

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
touraman traore
Sent: Thursday, November 29, 2007 5:43 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Remove article attachment from MySQL Database to
FileSystem


Is there an English version of this article or can I find it on a howto in
English? it's really interesting.
Thanks a lot


On Nov 29, 2007 4:24 PM, [EMAIL PROTECTED]  
<[EMAIL PROTECTED]> wrote:


touraman traore schrieb: 

> Hello,
> Installing my OTRS last year, I did not realize that
> Ticket::StorageModule was defaulted to ArticleStorageDB, meaning that
> all the attachments from a ticket were stored inside of mysql. Three 
> months later I changed it to FS. Now my attachment are store on the
> file system. But I'd like to remove all the ticket from mysql and
> store them on the FS.
> I was wondering if there is a script to do that? Has anybody done this 
> before?
> Your help will be highly appreciated

http://www.otrs-forum.de/viewtopic.php?f=18
 &p=7353#p7353 


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Auto response problem

[Richard Gould]

Hi,

I've continued searching, but still can't find an answer.  I found one 
CVS fix going back to 2002, but that refers to an older version of 
OTRS.  I still cannot understand why autoresponses are creating a header 
with reply to: <>?


I know this may have been answered before but I can't find anything 
useful for the latest version... maybe it's a config file somewhere, 
that I need to amend?  Again, I'd be really grateful if anyone can give 
some advice.


Thanks,

Richard.

[EMAIL PROTECTED] wrote:

Hi all,

I've set up OTRS on a Gentoo box, by using the source code, and installing
to /opt/otrs, instead of using the package in Portage.  It's setup fine
and works great.

I can create tickets, I've setup POP3 so when an email is received, a new
ticket is generated.  I can also send emails out from existing tickets
without any problem at all.

The only problem I cannot seem to overcome is with the new ticket
autoresponder.  I've trawled the web looking for answers, and the only
ones I can find so far date back to 2002.  When I switch on the
autoresponder, the reply to field is always empty.

I've changed the autoresponder email address, plus the queue's system
address to a different one, and the header shows the difference in the
from address.  Now some mail servers are not particularly fussy, but the
relay I'm having to use is, and will not deliver the autoresponder.  I've
done all the basic checks, read the online manuals and hunted the net for
answers, but I think it's some code somewhere, but I don't
know where.

I've also updated to the latest stable version, 2.2.4.

Please see the header (edited) below:

>From MAILER-DAEMON Sun Nov 25 18:20:20 2007
Return-Path: <>
X-Spam-Checker-Version: SpamAssassin 3.2.1-gr1 (2007-05-02) on
 ***
X-Spam-Level:
X-Spam-Status: No, score=0.1 required=5.0 tests=RDNS_NONE autolearn=no
 version=3.2.1-gr1
X-Original-To: [EMAIL PROTECTED]
Delivered-To: [EMAIL PROTECTED]
Received: from localhost (*** [127.0.0.1])
 by *** (Postfix) with ESMTP id D7D3611A5
 for <[EMAIL PROTECTED]>; Sun, 25 Nov 2007 18:20:20 + (GMT)
X-Virus-Scanned: amavisd-new at ***
Received: from *** ([127.0.0.1])
 by localhost (*** [127.0.0.1]) (amavisd-new, port
10024) with ESMTP id HxG8MEIVDHa7 for <[EMAIL PROTECTED]>;
 Sun, 25 Nov 2007 18:20:09 + (GMT)
Received: from *** (unknown [*.*.*.*])
 by *** (Postfix) with ESMTP id 63AD9D95
 for <[EMAIL PROTECTED]>; Sun, 25 Nov 2007 18:20:09 + (GMT)
Received: by *** (Postfix, from userid 103)
 id BA2272604B; Sun, 25 Nov 2007 18:20:03 + (GMT)
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Subject: [Ticket#200711251133] test
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.2.4)
Date: Sun, 25 Nov 2007 18:20:03 +
X-Loop: yes
Message-ID: <[EMAIL PROTECTED]> To:
[EMAIL PROTECTED]
From: OTRS Support Team <[EMAIL PROTECTED]>

I'd appreciate any help with this.

Thanks,

Richard.



___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

  


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Remove article attachment from MySQL Database to File System

[touraman traore]

Is there an English version of this article or can I find it on a howto in
English? it's really interesting.
Thanks a lot

On Nov 29, 2007 4:24 PM, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:

> touraman traore schrieb:
> > Hello,
> > Installing my OTRS last year, I did not realize that
> > Ticket::StorageModule was defaulted to ArticleStorageDB, meaning that
> > all the attachments from a ticket were stored inside of mysql. Three
> > months later I changed it to FS. Now my attachment are store on the
> > file system. But I'd like to remove all the ticket from mysql and
> > store them on the FS.
> > I was wondering if there is a script to do that? Has anybody done this
> > before?
> > Your help will be highly appreciated
> http://www.otrs-forum.de/viewtopic.php?f=18&p=7353#p7353
>
> > .
> >
> > Thanks a lot,
> >
> > Touraman
> > 
> >
> > ___
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Bulk Mail Pop-up

[Corey Bobb]

I have a question / request:  

 

Is it really necessary to pop up a window indicating that a ticket has
been checked for bulk action every time the box of a ticket is checked?
I would think that if bulk action was being performed, it would imply
that more then one ticket is going to be chosen?  

 

Perhaps I am missing something, but I  have otrs setup to get generates
tickets from emailed network alerts,  and when I try to close them in
bulk, I have to close that window each time I choose one to do a bulk
close on.

 

Can it be turned off?

 

Thanks,

 

 

 

 

 

Corey M. Bobb

Data Center Manager

Cygnus eTransactions Group Inc.

300 Colonial Center Parkway

Suite 150

Lake Mary, FL  32746

Phone: 321.445.2150

www.cygnus.com   

 

<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] Agent notification

[Andy Colvin]

I'm having the exact same problem.  I'm running 2.2.3, and if a customer
user creates a ticket using the website (www.domain.com/otrs/customer.pl)
and creates the ticket in their queue, then the agents do not get an email
notifying them of the new ticket, but the customer receives confirmation
that the ticket has been created.  If the customer user emails the support
email address to create a ticket, the agent gets the notification, and the
ticket is created in the correct queue.  If the agent creates a phone or
email request on the agent site (www.domain.com/otrs/index.pl) then the
agent gets a notification of the new ticket.

Is this the expected behavior?  Can anyone else verify if they are seeing
this issue?


2007/11/15, Andy Lubel :
>
>  You need to enable notifications on the queue to send the customer
> notifications and in the agent profile to enable notifications to the
agent.
>
> Poke around the sysconfig->queue settings as well as your agents
profile.
>
> -Andy
>
>
>
>
> On 11/15/07 9:04 AM, "Cristiano Marchettini" <
> cristiano.marchettini at gmail.com> wrote:
>
> Hi, I'm using OTRS 2.2.3 in my company, but I have a problem with agent
> notification of new tickets.
> If I open a phone or email request, a mail is sent to all the agents,
but
> if a customer opens a request from the customer.pl web page the email is
> not sent.
> Unfortunately, in this way we have to continuously check the main page
to
> see if there are new requests.
> Is it possible to enable the notification also for that kind of tickets?
> I tried searching something on Google, but didn't find anything.
> Thanks for your help,
>   Cristiano Marchettini
>
>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>



Andy Colvin

5605 N MacArthur Blvd
Suite 600
Irving, TX 75038
Office.972.607.3744
Mobile.214.763.8140
[EMAIL PROTECTED]

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Remove article attachment from MySQL Database to File System

[[EMAIL PROTECTED]]

touraman traore schrieb:
> Hello,
> Installing my OTRS last year, I did not realize that
> Ticket::StorageModule was defaulted to ArticleStorageDB, meaning that
> all the attachments from a ticket were stored inside of mysql. Three
> months later I changed it to FS. Now my attachment are store on the
> file system. But I'd like to remove all the ticket from mysql and
> store them on the FS.
> I was wondering if there is a script to do that? Has anybody done this
> before?
> Your help will be highly appreciated
http://www.otrs-forum.de/viewtopic.php?f=18&p=7353#p7353

> .
>
> Thanks a lot,
>
> Touraman
> 
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Shrinking the Database

[touraman traore]

Anybody on this?

On Nov 22, 2007 5:30 PM, Graham Strang <[EMAIL PROTECTED]> wrote:

>  Hello All,
>
>
>
> So we have OTRS installed for about a year now and it works like a charm,
> however because it works so good we are adding other groups to our install
> and are having a size issue with the database. I have read the documentation
> and have determined that changing from storing attachments in the database
> to the file system would work great, the only issue is that I have a years
> worth of attachments clogging up the db and would like to a. still have
> access and b. move them from the db to file system. Is there a way to do
> this that will still allow access to the attachments?
>
>
>
> From my reading it sounds like I can easily switch to File System storage
> using the AtrticleStorageFS module, but what happens to my existing
> attachments if I do that? The documentations says "Note: If you use OTRS
> 1.2 or higher, you can switch from one to the other backend on the fly."
> Which I am. Is there more documentation on it than this? Where can I find
> it? I do have a sandbox I can test in as I am also in the process of moving
> servers.
>
>
>
> Graham Strang
> d 403-450-3629   c 403-978-6706
> --
>   Ice Edge Business Solutions
>   7303 - 30th Street SE, Calgary, AB T2C 1N6
>   t 800.605.6707   f 403.723.6644  www.ice-edge.com
>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Remove article attachment from MySQL Database to File System

[touraman traore]

Hello,
Installing my OTRS last year, I did not realize that Ticket::StorageModule
was defaulted to ArticleStorageDB, meaning that all the attachments from a
ticket were stored inside of mysql. Three months later I changed it to FS.
Now my attachment are store on the file system. But I'd like to remove all
the ticket from mysql and store them on the FS.
I was wondering if there is a script to do that? Has anybody done this
before?
Your help will be highly appreciated.

Thanks a lot,

Touraman
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] How to add New priority options

[Gabriele D'Andrea]

Take a look at the manual:
Chapter 13 - Modifiyng ticket priorities
http://doc.otrs.org/2.2/en/html/c1758.html

- Original Message - 
From: Brett Wells

To: otrs@otrs.org
Sent: Thursday, November 29, 2007 12:16 AM
Subject: [otrs] How to add New priority options


I've been searching for a couple of days for a way to add new priorities 
beyond the 5 defaults that are present in the system.  I've added a 6th in 
my mysql database but the option doesn't appear in any of the drop down 
lists when creating or modifying a ticket.


Please let me know what I need to do to get it working.

--
Thanks,
Brett Wells
IT, Systems, Network, Software Administrator



___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/ 


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE: [otrs] LDAP Auth to Windows AD issue

[Kurt OConnor]

Any luck? 


Kurt O'Connor
Linn State Technical College
[EMAIL PROTECTED]
573-897-5275
--
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Michael Mansour
Sent: Thursday, November 22, 2007 3:29 AM
To: otrs@otrs.org
Subject: [otrs] LDAP Auth to Windows AD issue

Hi,

I've spent the entire day going through docs and websites on getting
OTRS authenticating to Windows AD via LDAP and am close, but still get a
problem:

[Thu Nov 22 19:04:49 2007] [error] [client xx.xx.xx.xx]  Message: Search
failed! base='CN=otrs_ldap_allow_A,OU=Groups,OU=Builtin,DC=,DC=
local', filter='(member=CN=Michael
Mansour,OU=CT_Users,OU=Users,OU=,DC=,DC=local)',
Success,
referer: http://xxx.x.local/otrs/index.pl

The tutorial I also followed was here:

http://trinityhome.org/Home/index.php?wpid=98&front_id=18

which details how to use the LDAP to sync to the DB, but I have tried
just AD authentication with the same "Search failed!" error.

I can provide more details but does anyone know what the "Search
failed!"
error means or how I can resolve it?

Also, what would be the typical "ldapsearch" command I could use to
duplicate the entries in the config.pm file?

Thanks.

Michael.

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
NOTE: 

This e-mail transmission may contain confidential information.  
If you are not the intended recipient, employee or agent responsible 
for delivering this information to the intended recipient, 
unauthorized disclosure, copying, distribution or use of the 
contents of this transmission is strictly prohibited.  If you have 
received this e-mail in error, please immediately notify the sender 
and delete it from your computer. Thank you for your compliance.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Time-Accounting

[Rico Barth]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1


Hi Agim Cami!

On Wed, 28 Nov 2007, Agim Cami wrote:


In Time-Acounting menu, under Acction Settings the required field is
"Action".
What to put in this field?


You may put in this field all project-related activities. You can 
configure this settings via "time accounting"->"configuration".


Regards und HTH, Rico


- -- 
Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter

c.a.p.e. IT GmbH
Annaberger Straße 240 , 09125 Chemnitz
phone/fax: +49 371 5347-621 / -625
mobile:+49 176 66680786
mailto:[EMAIL PROTECTED] , PGP-Key: 0x874C8377
internet:  www.cape-it.de

Geschäftsführung Rico Barth, Thomas Maier
AG Chemnitz, HRB 23192
-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.6 (GNU/Linux)
Comment: Made with pgp4pine 1.76

iD8DBQFHTqqvmy4UBYdMg3cRAsDyAJ0RtbNSwX8eDl1PkgwhITpfxpvzrACdErZE
A6Ti3O1O1adZmY8F1BZjK+I=
=+j9G
-END PGP SIGNATURE-
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] Add internal note via email

[Laurent Minost]

Hi,

Without any verification, just if I remember well ( but I advise you to 
confirm this within the documentation :o) ), I think there is an 
X-OTRS-ArticleType header that you can set to note-internal or others 
values, please check within the OTRS doc for string "X-OTRS" and you 
should find what you need.


BR,

Laurent MINOST


Sándor Fehér a écrit :

Hi,

Is it possible to add an internal note to a ticket ? Via some special
email header settings or other way..
Thanks.

Sandor
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/



___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

RE : Re: [otrs] ticket subject on customer ZoomTicket interface

[Tahar]

Hi,

Thanks a lot for your response, but even if I changed "QData={"subject"}" by 
"QData={"Article::Subject"}" it dosn't work, do I have to do something else 
after changing this value ?

thanks again

Laurent Minost <[EMAIL PROTECTED]> a écrit : Hi,

I think it's a bug, I noticed this "problem" a few weeks ago and did a 
modification by myself but as I can't be sure it's a volunteer behaviour 
or a real bug, I did not put an entry in OTRS bugzilla, maybe we should 
do it ?

By the way, this is what I changed in 
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl :

133c132
<[input] 
value="$QData{"Article::Subject"}" size="70">
---
 >[input] 
value="$QData{"Subject"}" size="70">

Hope it will help,

Best regards,

Laurent MINOST



Tahar a écrit :
> Hi,
> 
> I'm used Otrs v-2.0 on the customer interface when answering for support 
> feedback the subject of the message was inserted automatically and 
> contain the same one as the ticket subjet on its creation.
> 
> While upgraded to version 2.2.3 the subject is always blank, I would to 
> know how to do to let automatically the ticket's creation subject, to 
> not oblige the client to enter a subject only if he wants to change it.
> 
> Thank you for your help
> 

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/