[otrs] Restore ticket_history_type table
Hello everybody, I've accidentally deleted the content of the ticket_history_table. I've reloaded the data from the otrs-initial_insert.mysql.sql script but since the "id" field is an auto-increment, values are starting now from 40 instead of 1. I had a look at the ticket_history.type_id values and I only have: 1,2 and 5. What can be the consequences of this error ? How can I correct the ticket_history_type table ? Thank you for your help. Regards, Régis ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] (no subject)
What first comes to mind is that, [EMAIL PROTECTED], isn't a valid email address. Your SMTP server may have been secured to not accept such invalid addresses. I ?think? this may be corrected from the admin section under the Email Addresses section. Verify that the address associated to that queue is a valid address. LQ _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Canale Sent: Thursday, May 01, 2008 7:06 PM To: otrs@otrs.org Subject: [otrs] (no subject) need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] No Email Reply Option ... !?
Greg, You were right on with this. I had looked right by this on several occasions. Just didn't notice that there was nothing selected. Thank you for the assist. LQ > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Greg Horne > Sent: Thursday, May 01, 2008 5:13 PM > To: 'User questions and discussions about OTRS.org' > Subject: Re: [otrs] No Email Reply Option ... !? > > If I recall correctly, I saw this happen when I created a > queue and did not associate an did not choose a responce to > go with the queue on the results screen after adding the > queue. Try going to the admin section, select > Responses<->Queue,Select the queue that you are having a > problem with and select a response, and click submit and test. > > Hope this helps. > > Greg Horne > gehorne > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of LQ Marshall > Sent: Thursday, May 01, 2008 4:39 PM > To: 'User questions and discussions about OTRS.org' > Subject: [otrs] No Email Reply Option ... !? > > > I have one queue that I have somehow configured to now allow > email replies. > > The compose email link is missing from any ticket in this > queue, and I haven't been able to figure out how I did this? > > Anyone willing to give their 2 cents on where to look to correct this? > > tia, > LQ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] (no subject)
need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony _ Back to work after baby–how do you know when you’re ready? http://lifestyle.msn.com/familyandparenting/articleNW.aspx?cp-documentid=5797498&ocid=T067MSN40A0701A___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] invalid OTRS syntax
need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony _ Spell a grand slam in this game where word skill meets World Series. Get in the game. http://club.live.com/word_slugger.aspx?icid=word_slugger_wlhm_admod_april08___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] No Email Reply Option ... !?
If I recall correctly, I saw this happen when I created a queue and did not associate an did not choose a responce to go with the queue on the results screen after adding the queue. Try going to the admin section, select Responses<->Queue,Select the queue that you are having a problem with and select a response, and click submit and test. Hope this helps. Greg Horne gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of LQ Marshall Sent: Thursday, May 01, 2008 4:39 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] No Email Reply Option ... !? I have one queue that I have somehow configured to now allow email replies. The compose email link is missing from any ticket in this queue, and I haven't been able to figure out how I did this? Anyone willing to give their 2 cents on where to look to correct this? tia, LQ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] No Email Reply Option ... !?
I have one queue that I have somehow configured to now allow email replies. The compose email link is missing from any ticket in this queue, and I haven't been able to figure out how I did this? Anyone willing to give their 2 cents on where to look to correct this? tia, LQ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
