Re: [otrs] No Move Notification to Queue Owner
Oke, let's run it from the start: What is set for your agent account in your Preferences: - 'Move notification' is set to Yes? - Your own 'MA' queue is selected under 'My Queues'? - Your 'Language' is set to 'English'? As Admin, check [Queue], your 'MA' Queue: What group is set? Under [Users-Groups], check 'MA'. You have full rights? gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: woensdag 22 april 2009 05:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] No Move Notification to Queue Owner Thanks for your response Frans, Answers below Frans Stekelenburg wrote: Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. ...and apologies for my impatience. :-) But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? ...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all Just in case: have you restart everything (apache) after change? ...just restarted Apache, and still no go. To test, I created a new email ticket to Raw, then did a move queue to MA. This is all I got in the Syslog: Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: Fetched 1 email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'mich...@breakthru.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent auto response (SendAutoReply) for Ticket [200904221014] (TicketID=53, ArticleID=281) to 'Michael Abboud michaelabb...@optusnet.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent email to 'Michael Abboud michaelabb...@optusnet.com.au' from 'Breakthru Support supp...@breakthru.com.au'. HistoryType = SendAutoReply, Subject = [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...]; Wed Apr 22 13:38:02 2009 notice OTRS-PMAccount-10 New Ticket [200904221014/[Fwd: Re: [otrs] created (TicketID=53,Queue=Raw,Priority=3 normal,State=new) ...and no notify email still. Kind regards, Frans Stekelenburg NetDialog Service Center Thanks, Michael +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE
Re: [otrs] No Move Notification to Queue Owner
Frans Stekelenburg wrote: Oke, let's run it from the start: What is set for your agent account in your Preferences: - 'Move notification' is set to Yes? Yes. - Your own 'MA' queue is selected under 'My Queues'? Yes. - Your 'Language' is set to 'English'? Yes As Admin, check [Queue], your 'MA' Queue: What group is set? users Under [Users-Groups], check 'MA'. You have full rights? There is only users michael and r...@localhost here. User michael has full rights, and also has My Queues values of MA and Raw Thanks again Frans! Michael gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: woensdag 22 april 2009 05:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] No Move Notification to Queue Owner Thanks for your response Frans, Answers below Frans Stekelenburg wrote: Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. ...and apologies for my impatience. :-) But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? ...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all Just in case: have you restart everything (apache) after change? ...just restarted Apache, and still no go. To test, I created a new email ticket to Raw, then did a move queue to MA. This is all I got in the Syslog: Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 POP3: Fetched 1 email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'mich...@breakthru.com.au'. Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 Sent auto response (SendAutoReply) for Ticket [200904221014] (TicketID=53, ArticleID=281) to 'Michael Abboud michaelabb...@optusnet.com.au'. Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 Sent email to 'Michael Abboud michaelabb...@optusnet.com.au' from 'Breakthru Support supp...@breakthru.com.au'. HistoryType = SendAutoReply, Subject = [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...]; Wed Apr 22 13:38:02 2009notice OTRS-PMAccount-10 New Ticket [200904221014/[Fwd: Re: [otrs] created (TicketID=53,Queue=Raw,Priority=3 normal,State=new) ...and no notify email still. Kind regards, Frans Stekelenburg NetDialog Service Center Thanks, Michael +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
Re: [otrs] No Move Notification to Queue Owner
Who is the owner before and after the Move? If you are the one moving, and you are the only agent, perhaps the system won't bother notifying about your own work ;-) Create a second agent account and try... gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: woensdag 22 april 2009 09:24 To: User questions and discussions about OTRS. Subject: Re: [otrs] No Move Notification to Queue Owner Frans Stekelenburg wrote: Oke, let's run it from the start: What is set for your agent account in your Preferences: - 'Move notification' is set to Yes? Yes. - Your own 'MA' queue is selected under 'My Queues'? Yes. - Your 'Language' is set to 'English'? Yes As Admin, check [Queue], your 'MA' Queue: What group is set? users Under [Users-Groups], check 'MA'. You have full rights? There is only users michael and r...@localhost here. User michael has full rights, and also has My Queues values of MA and Raw Thanks again Frans! Michael gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: woensdag 22 april 2009 05:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] No Move Notification to Queue Owner Thanks for your response Frans, Answers below Frans Stekelenburg wrote: Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. ...and apologies for my impatience. :-) But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? ...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all Just in case: have you restart everything (apache) after change? ...just restarted Apache, and still no go. To test, I created a new email ticket to Raw, then did a move queue to MA. This is all I got in the Syslog: Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: Fetched 1 email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'mich...@breakthru.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent auto response (SendAutoReply) for Ticket [200904221014] (TicketID=53, ArticleID=281) to 'Michael Abboud michaelabb...@optusnet.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent email to 'Michael Abboud michaelabb...@optusnet.com.au' from 'Breakthru Support supp...@breakthru.com.au'. HistoryType = SendAutoReply, Subject = [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...]; Wed Apr 22 13:38:02 2009 notice OTRS-PMAccount-10 New Ticket [200904221014/[Fwd: Re: [otrs] created (TicketID=53,Queue=Raw,Priority=3 normal,State=new) ...and no notify email still. Kind regards, Frans Stekelenburg NetDialog Service Center Thanks, Michael +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage:
Re: [otrs] How to change the text New message in the Navigation Barin right corner!!
Hi Sachin,
What you can do is create a custom translation file containing just
the fields you would like to translate. This way your customizations
would be in a separate file so it wil also work well with upgrades.
The Developers manual has a little info on that:
http://doc.otrs.org/developer/2.3/en/html/c725.html#lt-how-it-works
Using the Developers manual I created a little demo file called
en_Custom.pm - it is attached. You can store it in Kernel/Languages,
it should work seamlessly.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Apr 22, 2009 at 00:51, Frans Stekelenburg
frans.stekelenb...@netdialog.eu wrote:
It’s a language object specific item, I believe default can also can be set
per theme:
/opt/otrs/Kernel/Output/HTML/Standard/AAABase.dtl
find /opt/otrs -type f -exec egrep 'New message' {} \; -print
however, I would rethink this rename, because Message is not synonym to
Ticket.
Message is a new entry in a ticket. Could be confusing.
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Sachin
Sent: dinsdag 21 april 2009 23:58
To: otrs@otrs.org
Subject: [otrs] How to change the text New message in the Navigation Barin
right corner!!
Somebody please help me to change the text New message. I want it to
display New Ticket instead. Which file do i change. I could not find it in
sysconfig.
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en_Custom.pm
Description: Perl program
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Re: [otrs] LDAP authentication not working
Many thanks for that reply Andres, I am running OTRS on a Windows Server 2003 RS2 box, so I don't think open-ldap will work for me? Kind Regards, Emily Flynn Junior IT Systems Administrator Zurich Bank/Zurich Treasury Services Ltd 3rd Floor La Touche House IFSC Dublin 1 Tel: 00353 1 4179266 Fax: 00353 1 4179201 Email: emily.fl...@zurichbank.com Andres Tarallo atara...@acm.org Sent by: otrs-boun...@otrs.org 21/04/2009 20:15 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] LDAP authentication not working If I were you I will first try to bind to the LDAP servers. Do that from the command line, with the tools of open-ldap. Andrés 2009/4/21 Emily Flynn emily.fl...@zurichbank.com Hi, I can't seem to get LDAP authentication working for customer users. It is a Windows 2000 domain with 2 domain controllers. Can anyone see where I might be going wrong...? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] LDAP authentication not working
Thanks, it's a Windows 2000 server environment though, which allows
anonymous access doesn't it? That's why I had it blocked out..
Matthew Coulson jmcoul...@gmail.com
Sent by: otrs-boun...@otrs.org
21/04/2009 20:20
Please respond to
User questions and discussions about OTRS. otrs@otrs.org
To
User questions and discussions about OTRS. otrs@otrs.org
cc
Subject
Re: [otrs] LDAP authentication not working
Try uncommenting the lines for the search user:
# $Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
# $Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
Should be:
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
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Re: [otrs] LDAP authentication not working
Time for some Linux upgrade or virtualization ;-) If you google you may find some open-ldap for Windows, like these guys claim to offer: http://www.symas.net/portal/index.fcgi gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Emily Flynn Sent: woensdag 22 april 2009 11:25 To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP authentication not working Many thanks for that reply Andres, I am running OTRS on a Windows Server 2003 RS2 box, so I don't think open-ldap will work for me? Kind Regards, Emily Flynn Junior IT Systems Administrator Zurich Bank/Zurich Treasury Services Ltd 3rd Floor La Touche House IFSC Dublin 1 Tel: 00353 1 4179266 Fax: 00353 1 4179201 Email: emily.fl...@zurichbank.com Andres Tarallo atara...@acm.org Sent by: otrs-boun...@otrs.org 21/04/2009 20:15 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] LDAP authentication not working If I were you I will first try to bind to the LDAP servers. Do that from the command line, with the tools of open-ldap. Andrés 2009/4/21 Emily Flynn emily.fl...@zurichbank.com Hi, I can't seem to get LDAP authentication working for customer users. It is a Windows 2000 domain with 2 domain controllers. Can anyone see where I might be going wrong...? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://otrs.org/ http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://lists.otrs.org/cgi-bin/listinfo/otrs http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Fwd: How to enable System Log
OTRS,
In the Admin-Area, I select System Log is shows no information. It is
blank. I am trying to troubleshooting the sendmail feature. I am not
receiving the mail from OTRS. The message shows up in OTRS but not in the
inbox of my mail account.
This is what appears when I click System Log
It shows column headers.
[ System Log ]
Time Priority FacilityMessage
MAIL SETUP
I have tried Admin, SysConfig, Framework(324)/Show,Core::Sendmail,
SendmailModule: Sendmail
SendmailModule::CMD: /usr/sbin/sendmail -i -f
SendmailModule::Host: mail.example.com
SendmailModule::Port: 25
SendmailModule::AuthUser: username
SendmailModule::AuthPassword: password
The message shows up in OTRS but not in mail account.
If I choose SMTP for the SendmailModule:, I get an error message. So I
change it back to Sendmail. I also tried going added the Sendmail module
to the sendmail.pm file. Here what I added:
# SendmailModule
$Self-{SendmailModule} = Kernel::System::Email::SMTP;
$Self-{SendmailModule::Host} = mail.example.com;
$Self-{SendmailModule::AuthUser} = username;
$Self-{SendmailModule::AuthPassword} = password;
$Self-{'SendmailModule::Port'} = '25';
NO LUCK!
Regards,
Ram
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Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005
Hi Afsar, I have successfully configured OTRS with sqlserver2005.just made some more changes in config.pm and it worked. Thanks Abhilash --- On Tue, 21/4/09, Afshar Mohebbi afshar.mohe...@gmail.com wrote: From: Afshar Mohebbi afshar.mohe...@gmail.com Subject: Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005 To: User questions and discussions about OTRS. otrs@otrs.org Date: Tuesday, 21 April, 2009, 10:52 PM Hi Abhilash, Are u using an ODBC connection or a direction connection to MS SQL? OTRS:ITSM is a section of OTRS, if OTRS is connected to any database there is no need to connect its components to database. Regards, Afshar Mohebbi On Wed, Apr 22, 2009 at 9:40 AM, abhilash potlapalli abhilash2...@yahoo.com wrote: Hi All, Can some one help me with configuring OTRS:ITSM for sqlserver 2005. i have tried to do the same with changing config.pm in kernel folder; but getting Page cannot be displayedmessage.if some one can guide me to overcome this problem that will be helpful. Thanks a lot Abhilash Cricket on your mind? Visit the ultimate cricket website. Enter now! Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -Inline Attachment Follows- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] New message in top right corner!!
What is this New message for? What does it do? after a ticket is created it does not appear there. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Help with Priority / Perl.
Hi Perl Gurus, I have custom priorities set, 1.Normal, 2. Incident, 3. Critical. Is it possible to display a status or Msg Box Popup, when the priority is selected for Critical ?. This message will be a warning message to customers. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New message in top right corner!!
http://doc.otrs.org/2.3/en/html/x756.html : At the right site of the navbar you can get an overview on how many tickets you have locked and if new messages for you have been arrived. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=314 New Message, is actually a new update to a ticket (follow up, response of customer for example), that is owned by you. gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Sachin Sent: woensdag 22 april 2009 19:41 To: otrs@otrs.org Subject: [otrs] New message in top right corner!! What is this New message for? What does it do? after a ticket is created it does not appear there. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Creating RSS feeds for categories
Is it possible to create RSS feeds to FAQ categories, not just the latest created and latest changed? Also can the RSS feeds be enabled on the Customer interface, not just the public one? Regards Greg - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Creating RSS feeds for categories
Interesting... On Wed, Apr 22, 2009 at 7:47 PM, Greg Pennell - HSA Global greg.penn...@hsaglobal.net wrote: Is it possible to create RSS feeds to FAQ categories, not just the latest created and latest changed? Also can the RSS feeds be enabled on the Customer interface, not just the public one? Regards Greg - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Ronaldo Richieri (15) 8818-2009 Sent from São Paulo, Brasil - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] Datei NavBarTicketSearchFulltext.pm fehlt - OTRS 2.4 beta 1
Hallo Liste, Ich spiele mich gerade mit der beta 1 OTRS 2.4 Dabei habe ich die Volltextsuche der NavBar entdeckt. Wenn ich diese allerdings aktiviere bekomme ich den Fehler dass die Datei: Module Kernel/Output/HTML/NavBarTicketSearchFulltext.pm Nicht gefunden werden kann. Im aktuellen otrs cvs habe ich die Datei auch nicht gefunden. Weiß jemand Rat? VG Daniel --- HOPPLIN GmbH Daniel Lindner Grünwalder Weg 13a D-82008 Unterhaching Tel: +49 (89) 61 20 95 - 52 Fax: +49 (89) 61 20 95 - 60 mailto:daniel.lind...@hopplin.com Vertretungsberechtigter Geschäftsführer: Daniel Lindner Amtsgericht München, HRB 174584 Diese Nachricht kann vertrauliche, nicht für die Veröffentlichung bestimmte und/oder rechtlich geschützte Informationen enthalten. Falls Sie nicht der beabsichtigte Empfänger sind, beachten Sie bitte, dass jegliche Veröffentlichung, Verbreitung oder Vervielfältigung dieser Nachricht strengstens untersagt ist. Sollten Sie diese Nachricht irrtümlich erhalten haben, informieren Sie bitte sofort den Absender durch Anruf oder Rücksendung der Nachricht und vernichten Sie diese. This Communication may contain information that is legally privileged, confidential or exempt from disclosure. If you are not the intended recipient, please note that any dissemination, distribution or copying of this communication is strictly prohibited. Anyone who receives this message in error should notify the sender immediately by telephone or by return e-mail and delete this communication entirely from his or her computer. - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] unsichtbare Icons zwischen Abmelden und Queue-Ansicht
* Ralf Hildebrandt ralf.hildebra...@charite.de: Ich habe zwei unsichbare Icons zwischen Abmelden und Queue-Ansicht. Die IE User sehen ein broken image Icon. Irgendwer ne Idee dazu? - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] unsichtbare Icons zwischen Abmelden und Queue-Ansicht
Ralf Hildebrandt schrieb: Ich habe zwei unsichbare Icons zwischen Abmelden und Queue-Ansicht. Die IE User sehen ein broken image Icon. Irgendwer ne Idee dazu? Ich würde mir da mal den Seitenquelltext ansehen. Das sollte auch der IE können. Grüße Thomas - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] unsichtbare Icons zwischen Abmelden und Queue-Ansicht
* Thomas Kreft dae...@gmx.net: Ralf Hildebrandt schrieb: Ich habe zwei unsichbare Icons zwischen Abmelden und Queue-Ansicht. Die IE User sehen ein broken image Icon. Irgendwer ne Idee dazu? Ich würde mir da mal den Seitenquelltext ansehen. Das sollte auch der IE können. Habe ich doch schon initial gepostet. Ja, da sind zwei leere Dinger drin. Aber woher kommen sie... -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12200 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Repost: unsichtbare Icons zwischen Abmelden und Queue-Ansicht
(Es wurde nach dem Source der Seite gefragt, daher nochmal) Ich habe zwei unsichbare Icons zwischen Abmelden und Queue-Ansicht. Die IE User sehen ein broken image Icon. Im Source steht: !--start Classic-- !--start ItemPre-- td valign=top align=center class=nav div title=Abmelden a href=/otrs/index.pl?Action=Logout accesskey=l onmouseover=window.status='Abmelden'; return true; onmouseout=window.status=''; class=navitemimg border=0 src=/otrs-web/images/Standard/exit.png alt=Abmeldenbr/Abmelden/a /div /td !--stop ItemPre -- !--start Item-- td valign=top align=center class=nav div title= a href=/otrs/index.pl? accesskey= onmouseover=window.status=''; return true; onmouseout=window.status=''; class=navitemimg border=0 src=/otrs-web/images/Standard/ alt=br//a /div /td !--stop Item -- !--start Item-- td valign=top align=center class=nav div title= a href=/otrs/index.pl? accesskey= onmouseover=window.status=''; return true; onmouseout=window.status=''; class=navitemimg border=0 src=/otrs-web/images/Standard/ alt=br//a /div /td !--stop Item -- !--start Item-- td valign=top align=center class=nav div title=Übersicht über alle offenen Tickets a href=/otrs/index.pl?Action=AgentTicketQueue accesskey=o onmouseover=window.status='Queue-Ansicht'; return true; onmouseout=window.status=''; class=navitemimg border=0 src=/otrs-web/images/Standard/overview.png alt=Queue-Ansichtbr/Queue-Ansicht/a /div /td !--stop Item -- Wo kann ich die eliminieren? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12200 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
