Oke, let's run it from the start: What is set for your agent account in your "Preferences": - 'Move notification' is set to "Yes"? - Your own 'MA' queue is selected under 'My Queues'? - Your 'Language' is set to 'English'?
As Admin, check [Queue], your 'MA' Queue: What group is set? Under [Users<->Groups], check 'MA'. You have full rights? gr, Frans > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michael Abboud > Sent: woensdag 22 april 2009 05:45 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] No Move Notification to Queue Owner > > Thanks for your response Frans, > > Answers below > > Frans Stekelenburg wrote: > > Hello Sydney, greetings back from the Netherlands, Europe, where > > patience is a virtue. > > > ...and apologies for my impatience. > :-) > > > But please first explain why you are using .el at all? > > I guess you have chosen greek as your preferred language? > > > > > ...it was a mistake on my part. To clarify, all I did was simply > modify > the > el::Agent::Move notification contents, that was all > > > > Just in case: have you restart everything (apache) after change? > > > ...just restarted Apache, and still no go. To test, I created a new > email ticket to Raw, then did a move queue to MA. This is all I got in > the Syslog: > > Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: > Fetched 1 > email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. > Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent > agent > 'NewTicket' notification to 'mich...@breakthru.com.au'. > Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent > auto response > (SendAutoReply) for Ticket [2009042210000014] (TicketID=53, > ArticleID=281) to 'Michael Abboud <michaelabb...@optusnet.com.au>'. > Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent > email to > 'Michael Abboud <michaelabb...@optusnet.com.au>' from 'Breakthru > Support > <supp...@breakthru.com.au>'. HistoryType => SendAutoReply, Subject => > [Breakthru#: 2009042210000014] [Fwd: Re: [otrs] No Move [...]; > Wed Apr 22 13:38:02 2009 notice OTRS-PMAccount-10 New > Ticket > [2009042210000014/[Fwd: Re: [otrs] created > (TicketID=53,Queue=Raw,Priority=3 normal,State=new) > > > ...and no notify email still. > > > Kind regards, > > > > Frans Stekelenburg > > NetDialog Service Center > > > Thanks, > Michael > > > > > > +31 30 789 3636 > > www.netdialog.eu > > > > > >> -----Original Message----- > >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf > > Of > >> Michael Abboud > >> Sent: maandag 20 april 2009 13:53 > >> To: otrs@otrs.org > >> Subject: [otrs] No Move Notification to Queue Owner > >> > >> Greetings to the list from Sydney, Australia, > >> > >> This is my first post, so please be patient! > >> > >> I'm running OTRS v2.3.3 on Linuxx Centos v5.2 > >> > >> I do not get notifications when I move tickets from the Raw queue to > > my > >> own MA queue. Other notifications work fine, such as New Ticket in > >> Raw, > >> Ticket Followup notifies etc. So I'm confident SMTP / mail settings > >> are > >> in order. > >> > >> In the OTRS System Log, I see the following messages: > >> > >> Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find > >> notification > >> for Agent::Move and el, try it again with en! > >> Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find > >> notification > >> for Agent::ResponsibleUpdate and el, try it again with en! > >> Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find > >> notification > >> for Agent::Move and el, try it again with en! > >> > >> > >> ...and > >> > >> Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find > >> notification > >> for Agent::Move and el, try it again with en! > >> Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find > >> notification > >> for Agent::Move and el, try it again with en! > >> > >> > >> > >> I have customised the notification messages for the en::Agent::Move > > and > >> el::Agent::Move locales (not sure why I did it for the el locale, > but > >> anyway). I get no notifies. > >> > >> Is there somewhere else I need to check? > >> > >> Many thanks, > >> Michael > >> > >> > >> > >> > >> -------------------------------------------------------------------- > - > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! 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