date:20090425

[otrs] Does anybody have used any none-European language in graphical reports?

2009-04-25 Thread Afshar Mohebbi

Hi everybody,

Some kind of reports (stats) are generated as graphic files like bar charts
or pie charts. In these reports there is some texts to describe the report.
I'm wondering if anybody have used non-European languages like Japanese,
Persian (Farsi), Arabic, Hebrew, etc in these reports? In my case I'm using
Persian (Farsi) but rendered graphics files display the text incorrect. A
full history of problem is recorded here (a sample picture also included):
http://afsharm.blogspot.com/2009/04/otrs-gd-library-and-persian-support.html

Does anybody have any experience?


Kind Regards,
Afshar Mohebbi
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Error in otrs 2.4

2009-04-25 Thread Renee Bäcker

Hi!

Have you filed a bugreport at http://bugs.otrs.org/ ? I think the
developers would be happy to get those bugreports...

- Renee

Lucio de Aquino Marinho schrieb:
 
 Hello for all
 
   I got some errors when i tryed   to install the 2.4 otrs version
 
 --  in the browser
 
 
  Software error:
 
 Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line
 229.
 
 -- in the log
 
 tail -f  servicedeskhml-error.log [Fri Apr 24 20:03:10 2009] [error]
 [client ] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri
 Apr 24 20:03:10 2009
 [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10
 2009] [error] [client 1xxx]  Message: Can't remove shm for log:
 Operation not permitted
 [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10
 2009] [error] [client xxx]  Traceback (2641): [Fri Apr 24 20:03:10 2009]
 [error] [client xxx]Module: Kernel::System::Log::CleanUp (v1.59)
 Line: 253
 [Fri Apr 24 20:03:10 2009] [error] [client ]Module:
 Kernel::System::Log::new (v1.59) Line: 104
 [Fri Apr 24 20:03:10 2009] [error] [client 1xxx]Module:
 /opt/otrs-2.4/bin/cgi-bin/installer.pl (v1.29) Line: 52
 [Fri Apr 24 20:03:10 2009] [error] [client xx] [Fri Apr 24 20:03:10
 2009] [error] [client ] [Fri Apr 24 20:03:10 2009] installer.pl: Bad
 address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.
 [Fri Apr 24 20:06:50 2009] [error] [client xxx] ERROR: OTRS-Installer-10
 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:06:50 2009
 
 
  Anybody see some messages like this
 
 Thanks for all
 
 
 
 
 
 
 
 
 
 
 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
 To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
 
 NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
 http://www.otrs.com/en/support/enterprise-subscription/


-- 

Perl-Magazin: http://perl-magazin.de
Perl-Nachrichten: http://perl-nachrichten.de
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] LDAP authentication not working

2009-04-25 Thread Reto Mueller


Hi,

there are any entries in the otrs log?

regards,
Reto

Emily Flynn wrote:


 Hi,

I can't seem to get LDAP authentication working for customer users.

It is a Windows 2000 domain with 2 domain controllers.

Can anyone see where I might be going wrong...?

Thanks

Emily


#  #
# Customer LDAP Authentication #
#  #

#Enable LDAP authentication for Customers / Users
  $Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self-{'Customer::AuthModule::LDAP::Host'} = 'xx.xxx.xx.xx';
  $Self-{'Customer::AuthModule::LDAP::BaseDN'} = 
'ou=user,ou=dublin,dc=int,dc=domain,dc=com';

  $Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
#  $Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap';
#  $Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';

#CustomerUser
#(customer user database backend and settings)
$Self-{CustomerUser} = {
  Module = 'Kernel::System::CustomerUser::LDAP',
  Params = {
  Host = 'xx.xxx.xx.xx',
  BaseDN = 'ou=user,ou=dublin,dc=int,dc=domain,dc=com',
  SSCOPE = 'sub',
  UserDN ='otrsldap',
  UserPw = 'password',
},
# customer unique id
CustomerKey = 'sAMAccountName',
# customer #
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
  # note: Login, Email and CustomerID needed!
  # var, frontend, storage, shown, required, storage-type
  #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
  [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
  [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
  [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
  [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
  [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
  #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
  #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
  #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
  };
 
#Add the following lines when only users are allowed to login if they 
reside in the spicified security group
#Remove these lines if you want to provide login to all users 
specified in the User Base DN
#example: $Self-{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, 
dc=example, dc=com';
  $Self-{'Customer::AuthModule::LDAP::GroupDN'} = 
'CN=OTRS_Users,OU=Security Groups,OU=Dublin,DC=int,DC=domain,DC=com';

  $Self-{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
  $Self-{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Error in otrs 2.4

2009-04-25 Thread Frans Stekelenburg

Definitely.

You may also want to check if you have the right user (rights) used, for
OTRS, and webserver.
This sounds like a permission problem using the shared memory functionon
your linux system.

[r...@otrs ~]# ipcs -m

-- Shared Memory Segments 
keyshmid  owner  perms  bytes  nattch status
0x02a62383 0  otrs  7771  0
0x02a6231f 32769  otrs  7774096   0


Gr,
Frans


 
 Hi!
 
 Have you filed a bugreport at http://bugs.otrs.org/ ? I think the
 developers would be happy to get those bugreports...
 
 - Renee

 
  2009] [error] [client 1xxx]  Message: Can't remove shm for log:
  Operation not permitted

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Error in otrs 2.4

2009-04-25 Thread Frans Stekelenburg

Lucido,

 

Probably there should be added a cleaning up of shared memory in code.

I experienced the exact same thing in my test VM instance running Fedora
release 7 (Moonshine).

 

You can fix this either by a reboot, or by removing still allocated
shared memory.

 

If you log in to your server (assuming linux), as root, run 'ipcs' and
you will see still sh mem of otrs:

 

# ipcs

 

-- Shared Memory Segments 

keyshmid  owner  perms  bytes  nattch status

0x02a62383 0  otrs  7771  0

0x02a6231f 32769  otrs  7774096   0

 

-- Semaphore Arrays 

keysemid  owner  perms  nsems

0x 163840 apache6001

0x 196609 apache6001

0x 229378 apache6001

 

-- Message Queues 

keymsqid  owner  perms  used-bytes   messages

 

 

The ones of owner 'otrs'  can be removed when you are sure apache and
otrs is not running.

 

# ipcrm -m 0

# ipcrm -m 32769

 

I started mysqld, httpd, and otrs services after this and got the good
ol' login screen.

 

gr,

Frans

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Lucio de Aquino Marinho
Sent: zaterdag 25 april 2009 01:37
To: User questions and discussions about OTRS.
Subject: [otrs] Error in otrs 2.4

 


 Hello for all 

   I got some errors when i tryed   to install the 2.4 otrs version

--  in the browser 


Software error:

Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line
229.
 
-- in the log 
 
 
tail -f  servicedeskhml-error.log 
[Fri Apr 24 20:03:10 2009] [error] [client ] ERROR:
OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:03:10 2009
[Fri Apr 24 20:03:10 2009] [error] [client xxx] 
[Fri Apr 24 20:03:10 2009] [error] [client 1xxx]  Message: Can't remove
shm for log: Operation not permitted
[Fri Apr 24 20:03:10 2009] [error] [client xxx] 
[Fri Apr 24 20:03:10 2009] [error] [client xxx]  Traceback (2641): 
[Fri Apr 24 20:03:10 2009] [error] [client xxx]Module:
Kernel::System::Log::CleanUp (v1.59) Line: 253
[Fri Apr 24 20:03:10 2009] [error] [client ]Module:
Kernel::System::Log::new (v1.59) Line: 104
[Fri Apr 24 20:03:10 2009] [error] [client 1xxx]Module:
/opt/otrs-2.4/bin/cgi-bin/installer.pl (v1.29) Line: 52
[Fri Apr 24 20:03:10 2009] [error] [client xx] 
[Fri Apr 24 20:03:10 2009] [error] [client ] [Fri Apr 24 20:03:10
2009] installer.pl: Bad address at
/opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.
[Fri Apr 24 20:06:50 2009] [error] [client xxx] ERROR: OTRS-Installer-10
Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:06:50 2009
 
 
  Anybody see some messages like this 
 
 
 Thanks for all 
 
 
 
 
 
 
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Error in otrs 2.4

2009-04-25 Thread Frans Stekelenburg

Good, glad it works!

 

 

Do you receive an error message now after login in? 

 

I now get an error: 

 

Error: Module Kernel/Output/HTML/NavBarTicketBulkAction.pm not found!

ERROR: OTRS-CGI-99 Perl: 5.8.8 OS: linux Time: Sat Apr 25 18:03:37 2009

Message: Module Kernel/Output/HTML/NavBarTicketBulkAction.pm not found!

Traceback (3428): 
   Module: Kernel::Output::HTML::Layout::NavigationBar (v1.142) Line: 3273
   Module: Kernel::Modules::AgentTicketQueue::Run (v1.66) Line: 116
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.42) Line: 826
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 

 

gr,

Frans

 

From: Lucio de Aquino Marinho [mailto:aqu...@ecosistemas.com.br] 
Sent: zaterdag 25 april 2009 18:24
To: Frans Stekelenburg
Subject: Re: [otrs] Error in otrs 2.4

 

Thanks My friend 

   now it is working withou problems , the solve below 



[r...@otrs Config]# ipcs

- Segmentos da memÃ³ria compartilhada -
chave  shmid  proprietÃ¡rio perms  bytes  nattch status 
 
0x02a6232a 0  root  7771  0   
0x02a622c6 32769  root  7774096   0   

-- Arrays de semÃ¡foros --
chave  semid  proprietÃ¡rio perms  nsems 
0x 229376 apache6001 
0x 262145 apache6001 
0x 294914 apache6001 

- Filas de mensagens --
chave  msqid  proprietÃ¡rio perms  bytes usados mensagens   

[r...@otrs Config]# ipcrm -m 0
[r...@otrs Config]# ipcs

- Segmentos da memÃ³ria compartilhada -
chave  shmid  proprietÃ¡rio perms  bytes  nattch status 
 
0x02a622c6 32769  root  7774096   0   

-- Arrays de semÃ¡foros --
chave  semid  proprietÃ¡rio perms  nsems 
0x 229376 apache6001 
0x 262145 apache6001 
0x 294914 apache6001 

- Filas de mensagens --
chave  msqid  proprietÃ¡rio perms  bytes usados mensagens   

[r...@otrs Config]# ipcrm -m 32769
[r...@otrs Config]# ipcs

- Segmentos da memÃ³ria compartilhada -
chave  shmid  proprietÃ¡rio perms  bytes  nattch status 
 

-- Arrays de semÃ¡foros --
chave  semid  proprietÃ¡rio perms  nsems 
0x 229376 apache6001 
0x 262145 apache6001 
0x 294914 apache6001 

- Filas de mensagens --
chave  msqid  proprietÃ¡rio perms  bytes usados mensagens  



Frans Stekelenburg escreveu: 

Lucido,

 

Probably there should be added a cleaning up of shared memory in code.

I experienced the exact same thing in my test VM instance running Fedora 
release 7 (Moonshine).

 

You can fix this either by a reboot, or by removing still allocated shared 
memory.

 

If you log in to your server (assuming linux), as root, run 'ipcs' and you will 
see still sh mem of otrs:

 

# ipcs

 

-- Shared Memory Segments 

keyshmid  owner  perms  bytes  nattch status

0x02a62383 0  otrs  7771  0

0x02a6231f 32769  otrs  7774096   0

 

-- Semaphore Arrays 

keysemid  owner  perms  nsems

0x 163840 apache6001

0x 196609 apache6001

0x 229378 apache6001

 

-- Message Queues 

keymsqid  owner  perms  used-bytes   messages

 

 

The ones of owner 'otrs'  can be removed when you are sure apache and otrs is 
not running.

 

# ipcrm -m 0

# ipcrm -m 32769

 

I started mysqld, httpd, and otrs services after this and got the good ol' 
login screen.

 

gr,

Frans

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lucio 
de Aquino Marinho
Sent: zaterdag 25 april 2009 01:37
To: User questions and discussions about OTRS.
Subject: [otrs] Error in otrs 2.4

 


 Hello for all 

   I got some errors when i tryed   to install the 2.4 otrs version

--  in the browser 


Software error:

Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229.
 
-- in the log 
 
 
tail -f  servicedeskhml-error.log 
[Fri Apr 24 20:03:10 2009] [error] [client ] ERROR: OTRS-Installer-10 Perl: 
5.8.8 OS: linux Time: Fri Apr 24 20:03:10 2009
[Fri Apr 24 20:03:10 2009] [error] [client xxx] 
[Fri Apr 24 20:03:10 2009] [error] [client 1xxx]  Message: Can't remove shm for 
log: Operation not permitted
[Fri Apr 24 20:03:10 2009] [error] [client xxx] 
[Fri Apr 24 20:03:10 2009] [error] [client xxx]  Traceback (2641): 
[Fri Apr 24 20:03:10 2009] [error] [client xxx]Module: 
Kernel::System::Log::CleanUp (v1.59) Line: 253
[Fri Apr 24 20:03:10 2009] [error] [client ]Module:

[otrs] Does anybody have used any none-European language in graphical reports?

Re: [otrs] Error in otrs 2.4

Re: [otrs] LDAP authentication not working

Re: [otrs] Error in otrs 2.4

Re: [otrs] Error in otrs 2.4

Re: [otrs] Error in otrs 2.4

6 matches

Site Navigation

Mail list logo

Footer information