Re: [otrs] Agent Notification for new tickets?
Thanks Jim. Lokesh K S -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of James Burk Sent: Thursday, July 02, 2009 7:35 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Notification for new tickets? Lokesh, I believe this is controlled in the Agent's Preferences. Queues must be highlighted to be activated for notifications. I don't know the answer to your second question. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.b...@dornc.com Katta, Lokesh Katta Subramanyam lokesh...@cgi.com 7/2/2009 9:27 AM Hi All, I am not getting any agent notification on new ticket creation. How can I configure it? Also I would like to know if I can create new notifications for customer. Currently we have only three notifications for customer. Owner,Status,Move. Thanks Lokesh - E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Customer Same ID
Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets? I will appreciate any suggestions to solve this issue. -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Customer Same ID
REMOVE From: yevgeniy.koles...@obi.ua yevgeniy.koles...@obi.ua To: otrs@otrs.org Sent: Friday, July 3, 2009 16:22:47 Subject: [otrs] Customer Same ID Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets? I will appreciate any suggestions to solve this issue. -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender. New Email addresses available on Yahoo! Get the Email name you#39;ve always wanted on the new @ymail and @rocketmail. Hurry before someone else does! http://mail.promotions.yahoo.com/newdomains/aa/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Customer Same ID
customer company feature On Fri, Jul 3, 2009 at 3:25 PM, m Zorigt zorigt_...@yahoo.com wrote: REMOVE -- *From:* yevgeniy.koles...@obi.ua yevgeniy.koles...@obi.ua *To:* otrs@otrs.org *Sent:* Friday, July 3, 2009 16:22:47 *Subject:* [otrs] Customer Same ID Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets? I will appreciate any suggestions to solve this issue. -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender. -- Get your preferred Email name! http://sg.rd.yahoo.com/aa/mail/domainchoice/mail/signature/*http://mail.promotions.yahoo.com/newdomains/aa/ Now you can @ymail.com and @rocketmail.com. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ What is the world coming to? \/__/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Admin Notification Error
Gerardo, I'd love to waste some of my time to try helping you out a little bit! ;-) I could not understand how cron, modprobe and lsmod would have anything to do with your issues. When you'd send an admin notification OTRS uses the Core::Sendmail settings to determine how to send out e-mail. In your case the mail server you configured is rejecting the use of the address gpivo...@sep.org.ar as a from address. This can be because of the mail server is not accepting mail sent from the domain sep.org.ar or it can also be that you'd need to authenticate first. Please review the settings in OTRS under Admin SysConfig Framework Core AdminEmail, which will contain your default email address to be used for Admin Notification, and Admin SysConfig Framework Core::Sendmail which will contain your mail server setup for sending out mail. Also, you state that you do not understand much of Linux system administration but you chose OTRS because of the license. While of course the GPL is a fine license, I would point out that OTRS can also run on Windows, and many people do so. This is advisable if your shop has mainly Windows skills. Of course OTRS uses the same GPL license (AGPL for OTRS = v2.4) on Windows as on Linux, the only downside is that you do not work with a GPL'ed operating system. Another possibility is to learn linux administrating, since you are using Ubuntu you might want to check out training courses here: http://www.ubuntu.com/training Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Jul 3, 2009 at 00:40, Gerardo Pivotto - sistemas gpivo...@sep.org.ar wrote: I got an error while trying to send a Admin notification. During my implementation testings i did not have this problem at all. First, I introduce mi Implementation structure. I got an OTRS 2.2.4, running on a Ubuntu 8.04 Server, the ubuntu server is hosted at a VMware Server virtual machine(testing enviroment was an ubuntu server 9.04, in an vmx runing on VMware player). I sudo aptitude the precompiled aplication with this command: sudo aptitude install -with--recommends. I tryed all otrs modules and did not found any problem. But later I configure admin mail acount and smtp address(I got an mail server so i decided to use it smtp service rather than configurin another method to send the notification. For testing after the error apears, I reestart cron services(I guess that it is the guilty in this case) then I modprobe and lsmod looking for it and I didnot found nothing on them. Here is the error resulting of sending an Admin Notification: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Jul 2 16:24:39 2009 Message: Can't use from: gpivo...@sep.org.ar! Enable debug for more info! Traceback (4699): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 87 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::Modules::AdminEmail::Run (v1.25) Line: 107 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 I really dont understand much of linux managing, but as OTRS is GPL license, I decided to use an GPL licese base software. First of all, I just have to apologies because of my bad use of the English language. Then after the formal thing i just want to say thanks from now to the time you people waste trying to help me. See you next time, Gerardo Pivotto Country: Argentina City: Cordoba Primary Language: Spanish. Secondary Language: English. Little bit of Portugues and French. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Question regarding inbound email / ticket creation
Hi Jon, It is absolutely possible to use POP3S and IMAPS, there are just a few open issues which all have workarounds: See here: http://www.mail-archive.com/otrs@otrs.org/msg25786.html Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 2, 2009 at 21:44, Jon Accornero jgaccorn...@gmail.com wrote: Thanks for the info. I'll certainly head in that direction. I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket. Thanks again, Jon -- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *LQ Marshall *Sent:* Thursday, July 02, 2009 3:25 PM *To:* 'User questions and discussions about OTRS.' *Subject:* Re: [otrs] Question regarding inbound email / ticket creation have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks. Unfortunately exactly how this is done on a winderz box I can't say. Maybe this will give you some assistance in where to look. gl, long weekend pending T-1h41s -- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Jon Accornero *Sent:* Thursday, July 02, 2009 3:08 PM *To:* otrs@otrs.org *Subject:* [otrs] Question regarding inbound email / ticket creation I'm rather new to OTRS so forgive me if this has been answered before. I've been struggling with this the last few days. I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to configure OTRS to receive inbound email. The server I'm pulling from is an IMAP with SSL. Looking at other forums, it appears that this is a problem and doesn't quite work. So I enabled POP3 in a Gmail account that I have and it appears not to work either. I set it up in postmaster account as a POP3S too. I just need to show people that this thing can pull an email in and create a ticket. Could someone point me in the right direction? Thanks, in advance, for the help! - jon - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Hello and first question
Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields Client ID, Pending Date and Time Units so i want to delete them. El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió: Hi there, To disable phone-ticket button, just uncheck the Frontend::Module###AgentTicketPhone entry at Ticket - Frontend::Agent::ModuleRegistration To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search for phone and then click on Frontend::Agent::ModuleRegistration greetings, Leonardo Certuche Medellín, Colombia On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. santiago.luna...@gmail.com wrote: Hi, my name is Santiago Lunar and new using OTRS, i'm from Venezuela and work with Debian GNU/Linux since 2003; i think OTRS is a great Trouble Ticket system; i work as a server administrator in my country and I've already configured my OTRS but have a doubt and hope you guys could give me a hand. The thing is that i want to delete some items from the main toolbar because i don't want the users to use some of that features like i.e Phone-Ticket. What should i modify for making this items disappear? Please let me know what kind of info do you need. I'll give you all the info you need. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Response email address change
Hi, How can I change the email address that the is the default for responses to new tickets? Thanks Kind Regards, Emily Flynn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Response email address change
Create a new system address and change the queue settings accordingly. Cheers Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Emily Flynn Gesendet: Freitag, 3. Juli 2009 16:11 An: otrs@otrs.org Betreff: [otrs] Response email address change Hi, How can I change the email address that the is the default for responses to new tickets? Thanks Kind Regards, Emily Flynn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Response email address change
Cool thanks, fixed! Kind Regards, Emily Flynn Obee, Daniel o...@myhammer.de Sent by: otrs-boun...@otrs.org 03/07/2009 15:23 Please respond to User questions and discussions about OTRS. otrs@otrs.org To 'User questions and discussions about OTRS.' otrs@otrs.org cc Subject Re: [otrs] Response email address change Create a new system address and change the queue settings accordingly. Cheers Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Emily Flynn Gesendet: Freitag, 3. Juli 2009 16:11 An: otrs@otrs.org Betreff: [otrs] Response email address change Hi, How can I change the email address that the is the default for responses to new tickets? Thanks Kind Regards, Emily Flynn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Hello and first question
Hi there, If you want to get rid of elements of the interface, you can take them off from /opt/otrs/Kernel/Output/HTML/Standard I guess the one you want to modify is AgentTicketEmail.dtl It would be nice to know how it goes, please let us know. Greetings, Leonardo Certuche On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M. santiago.luna...@gmail.com wrote: Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields Client ID, Pending Date and Time Units so i want to delete them. El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió: Hi there, To disable phone-ticket button, just uncheck the Frontend::Module###AgentTicketPhone entry at Ticket - Frontend::Agent::ModuleRegistration To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search for phone and then click on Frontend::Agent::ModuleRegistration greetings, Leonardo Certuche Medellín, Colombia On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. santiago.luna...@gmail.com wrote: Hi, my name is Santiago Lunar and new using OTRS, i'm from Venezuela and work with Debian GNU/Linux since 2003; i think OTRS is a great Trouble Ticket system; i work as a server administrator in my country and I've already configured my OTRS but have a doubt and hope you guys could give me a hand. The thing is that i want to delete some items from the main toolbar because i don't want the users to use some of that features like i.e Phone-Ticket. What should i modify for making this items disappear? Please let me know what kind of info do you need. I'll give you all the info you need. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Customer Same ID
As I see from documentatio, company ticket is used for manager to see all tickets. In my case I should enter all IDs for all customers, and it's not very nice. jeffe...@gmail.com Sent by: otrs-boun...@otrs.org 03.07.2009 11:20 Please respond to otrs@otrs.org To otrs@otrs.org cc Subject Re: [otrs] Customer Same ID customer company feature On Fri, Jul 3, 2009 at 3:25 PM, m Zorigt zorigt_...@yahoo.com wrote: REMOVE From: yevgeniy.koles...@obi.ua yevgeniy.koles...@obi.ua To: otrs@otrs.org Sent: Friday, July 3, 2009 16:22:47 Subject: [otrs] Customer Same ID Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets? I will appreciate any suggestions to solve this issue. -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender. Get your preferred Email name! Now you can @ymail.com and @rocketmail.com. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ What is the world coming to? \/__/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- IMPORTANT NOTICE: This email is confidential, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offence. Please delete if obtained in error and email confirmation to the sender.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs-de] Benachrichtigungs mail an die Kunden
Dankesehr, dachte das währe viel schwieriger! lg Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Osterode, Roland (init) Gesendet: Donnerstag, 2. Juli 2009 16:14 An: 'User questions and discussions about OTRS.org in German' Betreff: Re: [otrs-de] Benachrichtigungs mail an die Kunden Hallo Auf Queueebene unter Kundeninfo verschieben: gruß Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Wieser Manuel Gesendet: Donnerstag, 2. Juli 2009 14:49 An: otrs-de@otrs.org Betreff: [otrs-de] Benachrichtigungs mail an die Kunden Hallo Kann man irgendwo auswählen, welche Benachrichtigungen an die Kunden gesendet werden soll. Ich möchte nicht dass die Kunden vom Wechsel eines Queues benachrichtigt werden. Bitte um Hilfe Danke Manuel CONFIDENTIAL: The information contained in this email message, including attached documents or files, is privileged and confidential. If the reader of this message is not the intended recipient (or the employee or agent responsible to deliver it to the intended recipient), you are hereby notified that any dissemination, distribution or copying of this communication is prohibited. If you receive this communication in error, please notify the sender immediately by email or telephone and permanently delete the message. VERTRAULICH: Der Inhalt dieser E-mail und der angefügten Dokumente ist vertraulich und geheim. Sollten Sie nicht der beabsichtigte Empfänger sein, dürfen sie diese Nachricht incl. der angefügten Dokumente weder kopieren oder diese an Dritte weitergeben, noch in sonstiger Weise verwerten. Falls Sie diese E-Mail irrtümlich erhalten haben, teilen Sie uns dies bitte sofort mit und löschen Sie dieses E-Mail unverzüglich. - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
