date:20090707

Re: [otrs] LDAP(AD) + UserSyncLDAPMap

2009-07-07 Thread Leong Tat Lee

Date: Tue, 7 Jul 2009 16:13:44 +0100
From: fernando.fredi...@qubenet.co.uk
To: otrs@otrs.org
Subject: [otrs] LDAP(AD) + UserSyncLDAPMap

Hi fernando,

I have encounter this error before “Panic! No UserData”.

For your information if you were to use ldap to authenticate your user, you 
need to get them sync to the local database before they can login to the agent 
site.

Below error i suspect it was the synchronisation issue. Try to browse to your 
ldap and check out on the field below such as givenName, sn, and mail.

It will not work if one of the field i mention above is not preset at LDAP. As 
the sync process needed the info to create the authenticate user at the local 
DB.

Hope this help.

Thanks. 

Guys,

I’ve trying to configure my OTRS (version 2.3.4) to
authenticate Agents against a LDAP server (Active Directory actually)

It works fine for users which were already registered at the
DB before the LDAP config. It authenticates correctly only the users that
belong to the OTRS_agents group and also set their permissions and groups
depending if they belong to OTRS_agents.

Problem I have is that If it is a new user created on AD it
doesn’t authenticate and get the famous message “Panic! No UserData”.
I have already tried to change some specific settings but it never does
correct.

I will put right below the settings I am not sure of and further
below my full config with regards LDAP Authentication. Can someone give me a
hand on it?

$Self->{UserSyncLDAPMap} = {

UserFirstname =>
'givenName',

UserLastname =>
'sn',

UserEmail => 'mail',

  };

Not sure if for version 2.3.4 the correct is “UserFirstname”
or simply “Firstname” and the same for the others

$Self->{UserSyncLDAPGroups} = [

'users',

  ];

Is the “users” there the table at the DB where
the data is being synced TO or the group on my AD where the data should be
pulled out ?

$Self->{'AuthModule::LDAP::GroupDN'}=
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net';

$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

Are the two last lines correct? “member” or “sAMAccountName”
or “memberUid”

And “DN” if I am using Active Directory.

Below my full LDAP config:

Thanks in advance.

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

  $Self->{'AuthModule::LDAP::Host'} = 'hostname';

  $Self->{'AuthModule::LDAP::BaseDN'} = 
'ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::UID'} =
'sAMAccountName';

  $Self->{'AuthModule::LDAP::GroupDN'}=
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::AccessAttr'} =
'member';

  $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

  $Self->{'AuthModule::LDAP::SearchUserDN'} = 'bind-user;

  $Self->{'AuthModule::LDAP::SearchUserPw'} = '*';

  $Self->{UserSyncLDAPMap} = {

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

  };

  $Self->{UserSyncLDAPGroups} = [

   'users',

  ];

# UserTable

$Self->{DatabaseUserTable} = 'users';

$Self->{DatabaseUserTableUserID} =
'id';

$Self->{DatabaseUserTableUserPW} =
'pw';

$Self->{DatabaseUserTableUser} =
'login';

  $Self->{'UserSyncLDAPGroupsDefinition'} = {

'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net' => {

'users' => {

rw => 1,

},

'faq' => {

rw => 1,

},

'stats' => {

rw => 1,

},

},

};

   $Self->{'UserSyncLDAPRolesDefination'} = {

# LDAP group

'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net' => {

'users' => 1,

'faq' => 1,

'stats' => 1,

},

};

Qube Managed Services Limited:: The Engineer’s Choice for Co-Location, Internet 
Bandwidth, Design & Build, and Managed Servers

Qube Managed Services Limited :: Company Number 6215769 Registered in England 
and Wales :: VAT Registration No: GB 933 8400 27 

This e-mail and the information it contains are confidential. If you have 
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Re: [otrs] Help on Survey module.

2009-07-07 Thread Pablo Graterol

Hi,

don´t ask me the reason but I actually tried out with the sysconfig ->
Survey::SendPeriod: value of 0.1 and it doesn´t work. 0.01 works fine,
indeed. Sorry for my last post wrong indication!
I can´t find any Survey Module logs either.

hope this helps!

On Tue, Jul 7, 2009 at 2:17 PM, Walter R. Moore  wrote:

> Related to this: if you have set things in the expected manner in
> sysconfig, and have created a survey and set it to Master, and surveys
> are not being sent out when you close a ticket in that queue.. how do I
> go about debugging it? What information would be useful?
>
> Pablo Graterol wrote:
> > Hi,
> >
> > 1) Create a new survey
> > 2) Survey status must be Master
> > 3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1,
> > (0.1 for example.)
> > 4) That´s it. Every time a ticket is closed on the queues you selected,
> > an email will be send tu the customer with the custom message ans a
> > link to the survey.
> >
> > I hope this helps!
> > regards!
> >
> > On Tue, Jul 7, 2009 at 12:39 AM, N Patil  > > wrote:
> >
> >
> > Hi,
> >
> > I have successfully implemented in my windows environment but dont
> > know how to implement/configure Survey module.
> > I can create survey but it does not send an email/notification to
> > user about survey? does anyone know how to do that?
> >
> > any help will be appriciated. thanks in advance.
> >
> > - nilesh
> >
> __
> >
> >
> __-
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
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> >
> __
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
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> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> >
> >
> >
> > --
> > -Pablo Graterol
> >
> > ---
> >
> >
> >
> > 
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
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> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
>
> --
> +-+
> Walter R. Moore -- Sr. Systems Administrator, Eckerd College
> moor...@eckerd.edu --  
> http://home.eckerd.edu/~moorewr
>
>Solitudinem faciunt pacem appellant.
>(They make a wilderness and call it peace.)
>   ---Tacitus, reporting the words of Calgalus
>
>
> -
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>



-- 
-Pablo Graterol

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Re: [otrs] Help on Survey module.

2009-07-07 Thread Walter R. Moore

Related to this: if you have set things in the expected manner in
sysconfig, and have created a survey and set it to Master, and surveys
are not being sent out when you close a ticket in that queue.. how do I
go about debugging it? What information would be useful?

Pablo Graterol wrote:
> Hi,
> 
> 1) Create a new survey
> 2) Survey status must be Master
> 3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1,
> (0.1 for example.)
> 4) That´s it. Every time a ticket is closed on the queues you selected,
> an email will be send tu the customer with the custom message ans a 
> link to the survey.
> 
> I hope this helps!
> regards!
> 
> On Tue, Jul 7, 2009 at 12:39 AM, N Patil  > wrote:
> 
> 
> Hi,
> 
> I have successfully implemented in my windows environment but dont
> know how to implement/configure Survey module.
> I can create survey but it does not send an email/notification to
> user about survey? does anyone know how to do that?
> 
> any help will be appriciated. thanks in advance.
> 
> - nilesh
> __
> 
> 
> __-
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
> __
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
> 
> 
> 
> 
> -- 
> -Pablo Graterol
> 
> ---
> 
> 
> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/

-- 
+-+
Walter R. Moore -- Sr. Systems Administrator, Eckerd College
moor...@eckerd.edu --  http://home.eckerd.edu/~moorewr

Solitudinem faciunt pacem appellant.
(They make a wilderness and call it peace.)
   ---Tacitus, reporting the words of Calgalus



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[otrs] Queue Escalation times and Pending Reminder

2009-07-07 Thread Katta, Lokesh Katta Subramanyam

Hi All,

 

I am trying to set a Pending reminder of 1 day set on a ticket with a
solution time of 30 minutes. Though there is a pending reminder set
before the solution time expires, the solution time still ticks and goes
to negative mode. At the same time when we check in stats if any ticket
has breached the escalation time , this ticket is highkighted. Is this
correct?

 

I would like to stop the solution time ticking when a ticket is pending
for any reason. Can we configure this in OTRS? And also is that the
correct way?

 

Thanks

Lokesh

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[otrs] LDAP(AD) + UserSyncLDAPMap

2009-07-07 Thread Fernando Frediani (Qube)

Guys,

 

I've trying to configure my OTRS (version 2.3.4) to authenticate Agents
against a LDAP server (Active Directory actually)

 

It works fine for users which were already registered at the DB before
the LDAP config. It authenticates correctly only the users that belong
to the OTRS_agents group and also set their permissions and groups
depending if they belong to OTRS_agents.

 

Problem I have is that If it is a new user created on AD it doesn't
authenticate and get the famous message "Panic! No UserData". I have
already tried to change some specific settings but it never does
correct.

I will put right below the settings I am not sure of and further below
my full config with regards LDAP Authentication. Can someone give me a
hand on it?

 

$Self->{UserSyncLDAPMap} = {

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

  };

 

Not sure if for version 2.3.4 the correct is "UserFirstname" or simply
"Firstname" and the same for the others

 

$Self->{UserSyncLDAPGroups} = [

   'users',

  ];

 

Is the "users" there the table at the DB where the data is being synced
TO or the group on my AD where the data should be pulled out ?

 

$Self->{'AuthModule::LDAP::GroupDN'}=
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

  $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

 

Are the two last lines correct? "member" or "sAMAccountName" or
"memberUid"

And "DN" if I am using Active Directory.

 

Below my full LDAP config:

 

Thanks in advance.

 

 

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

  $Self->{'AuthModule::LDAP::Host'} = 'hostname';

  $Self->{'AuthModule::LDAP::BaseDN'} =
'ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

 

  $Self->{'AuthModule::LDAP::GroupDN'}=
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net';

  $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

  $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

 

  $Self->{'AuthModule::LDAP::SearchUserDN'} = 'bind-user;

  $Self->{'AuthModule::LDAP::SearchUserPw'} = '*';

 

  $Self->{UserSyncLDAPMap} = {

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

  };

 

  $Self->{UserSyncLDAPGroups} = [

   'users',

  ];

 

# UserTable

$Self->{DatabaseUserTable} = 'users';

$Self->{DatabaseUserTableUserID} = 'id';

$Self->{DatabaseUserTableUserPW} = 'pw';

$Self->{DatabaseUserTableUser} = 'login';

 

 

  $Self->{'UserSyncLDAPGroupsDefinition'} = {

 
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net' => {

'users' => {

rw => 1,

},

'faq' => {

rw => 1,

},

'stats' => {

rw => 1,

},

},

};

 

   $Self->{'UserSyncLDAPRolesDefination'} = {

# LDAP group

 
'cn=OTRS_agents,ou=Groups,ou=COMPANY,dc=subdomain,dc=domain,dc=net' => {

'users' => 1,

'faq' => 1,

'stats' => 1,

},

};


Qube Managed Services Limited:: The Engineer's Choice for Co-Location, Internet 
Bandwidth, Design & Build, and Managed Servers
 
Qube Managed Services Limited :: Company Number 6215769 Registered in England 
and Wales :: VAT Registration No: GB 933 8400 27 
This e-mail and the information it contains are confidential. If you have 
received this e-mail in error please notify the sender immediately. You should 
not copy it for any purpose, or disclose its contents to any other person.

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[otrs] Dynamic fields in the Agent New Ticket?

2009-07-07 Thread Chris Zimmerman

OTRS 2.3.4 on SLES10.

I would like to know if there is a way to have freetext fields be
hidden/shown depending on the queue selected by the Agent.  I added some
fields for tickets bound for a specific queue that have no use for the other
queues.

Thanks!

Chris Zimmerman
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Re: [otrs] tls

2009-07-07 Thread Michiel Beijen

Hi Mauricio,

Yes, both POP3S and IMAPS are supported. Also, from 2.4beta on, SMTPS is
supported.

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Tue, Jul 7, 2009 at 14:40, Mauricio Tavares  wrote:

> I am putting OTRS in the web server checking the mail
> server using imap (or pop if it has to) with TLS (that is a must). Can I do
> it from within the program? Last time I tried in OTRS (2005!) I had to use
> procmail or something like that to fetch the mail. Also, to send mail it
> will also need to do some SASL auth inside TLS.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
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>
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Re: [otrs] Question regarding inbound email / ticket creation

2009-07-07 Thread Jon Accornero

Hi Michiel,
 
I'm running OTRS 2.4.0 beta4 on a Windows Vista OS.  Everything seems to run
find except the incoming mail.
 
Here is what I get when I run it from the command line:
 
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Jul  7 09:32:40
2009
 

 Message: IMAP: Can't connect to imap.gmail.com
 
 Traceback (5284):
   Module: Kernel::System::MailAccount::IMAP::Fetch (v1.6) Line: 72
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: main::Fetch (v1.7) Line: 175
   Module: PostMasterMailbox.pl (v1.7) Line: 104
 
I verfied I can connect to imap.gmail.com on the same machine with a regular
mail client.
 
Thanks for your help. I really appreciate it!
- jon
 
 
 

  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Michiel Beijen
Sent: Tuesday, July 07, 2009 3:49 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question regarding inbound email / ticket creation


Hi Jon,

What version of OTRS are you using? What OS do you use? 

If you run otrs/bin/PostMasterMailbox.pl from the command line as the OTRS
user, what output do you get?

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl



2009/7/6 Jon Accornero 


 
Thanks for all the detailed info!!  I still seem to have a problem. I tried
it using Pop3s and IMAP as well and when I run the "Run Now" from the mail
admin screen, it runs for about 60 seconds then it fails and I get the
following:
 
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_OTRS_bin_cgi_2dbin_index_2epl::h
andler (unknown version) Line: 48
  
 
Any ideas?
 
Thanks!!
 
- jon
 
 

  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Thursday, July 02, 2009 4:28 PM 

To: User questions and discussions about OTRS.
Subject: Re: [otrs] Question regarding inbound email / ticket creation


Hi there,

We have successfully created tickets from inbound e-mails. We're currently
fetching a POP3S account provided by a third party. These are the steps we
followed:


1.  Register the e-mail account at
/otrs/index.pl?Action=AdminSystemAddress and associate it with a queue 

2.  Go to /otrs/index.pl?Action=AdminQueue and make sure the e-mail
account is actually associated with the chosen queue 

3.  Go to /otrs/index.pl?Action=AdminMailAccount and create a new entry
for the same e-mail account specifying all the info (protocol, username,
password, server, queue). For making sure we can connect to that account
from the OTRS server, we first configured it in an e-mail client on the same
server and made sure we were able to read messages sent to that account 

4.  Send an e-mail to the e-mail account and then from the same
/otrs/index.pl?Action=AdminMailAccount screen, click on "Run Now" so the
account is fetched by OTRS 

5.  Go to /otrs/index.pl?Action=AdminLog and make sure that the e-mail
account checking occurs without problems. If is there any problem the log
entry will let you know. If everything goes well, after a coupĺe of minutes
(if it says so at /otrs/index.pl?Action=AgentPreferences), a new ticket
should show up on the chosen queue 

Greetings,

Leonardo Certuche



On Thu, Jul 2, 2009 at 2:44 PM, Jon Accornero  wrote:


Thanks for the info. I'll certainly head in that direction.
 
I actually have a Fedora10 server as well and tried installing and running
it there. I ended up with the same issues. I just can't seem to connect to a
mail server and pull in an email and have it create the ticket.
 
Thanks again,
Jon
 
 

  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ
Marshall
Sent: Thursday, July 02, 2009 3:25 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Question regarding inbound email / ticket creation


have not worked OTRS in a winderz environment, so this just speculation.
There have been a number of postings on this issue over the time I;ve
listened and generally the trouble usually revolves around... perl,
installed perl modules, and scheduled tasks.
 
Unfortunately exactly how this is done on a winderz box I can't say.  Maybe
this will give you some assistance in where to look.
 
gl,



  _  

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jon
Accornero
Sent: Thursday, July 02, 2009 3:08 PM
To: otrs@otrs.org
Subject: [otrs] Question regarding inbound email / ticket creation


I'm rather new to OTRS so forgive me if this has been answered before.  I've
been struggling with this the last few days.
 
I have installed a couple of different versions of the Windows flavor of
OTRS (including the latest 2.4(beta)) to evaluate it.  I have yet to
configure OTRS to receive inbound email. 
 
The server I'm pulling from is an IMAP with SSL.  Looking at other forums,
it appears that this is a problem and doesn't quite work.  So I enabled POP3
in a Gmail account that I have and it appears  not

Re: [otrs] Help on Survey module.

2009-07-07 Thread Pablo Graterol

Hi,

1) Create a new survey
2) Survey status must be Master
3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1, (0.1
for example.)
4) That´s it. Every time a ticket is closed on the queues you selected, an
email will be send tu the customer with the custom message ans a  link to
the survey.

I hope this helps!
regards!

On Tue, Jul 7, 2009 at 12:39 AM, N Patil  wrote:

>
> Hi,
>
> I have successfully implemented in my windows environment but dont know how
> to implement/configure Survey module.
> I can create survey but it does not send an email/notification to user
> about survey? does anyone know how to do that?
>
> any help will be appriciated. thanks in advance.
>
> - nilesh
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>
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[otrs] tls

2009-07-07 Thread Mauricio Tavares


 I am putting OTRS in the web server checking the mail
server using imap (or pop if it has to) with TLS (that is a must). Can I 
do it from within the program? Last time I tried in OTRS (2005!) I had 
to use procmail or something like that to fetch the mail. Also, to send 
mail it will also need to do some SASL auth inside TLS.

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Re: [otrs] Question regarding inbound email / ticket creation

2009-07-07 Thread Michiel Beijen

Hi Jon,

What version of OTRS are you using? What OS do you use?

If you run otrs/bin/PostMasterMailbox.pl from the command line as the OTRS
user, what output do you get?

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


2009/7/6 Jon Accornero 

>
> Thanks for all the detailed info!!  I still seem to have a problem. I tried
> it using Pop3s and IMAP as well and when I run the "Run Now" from the mail
> admin screen, it runs for about 60 seconds then it fails and I get the
> following:
>
> Module:
> ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_OTRS_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 48
>
>
> Any ideas?
>
> Thanks!!
>
> - jon
>
>
>
>  --
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Leonardo Certuche
> *Sent:* Thursday, July 02, 2009 4:28 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Question regarding inbound email / ticket creation
>
> Hi there,
>
> We have successfully created tickets from inbound e-mails. We're currently
> fetching a POP3S account provided by a third party. These are the steps we
> followed:
>
>1. Register the e-mail account at
>/otrs/index.pl?Action=AdminSystemAddress and associate it with a queue
>2. Go to /otrs/index.pl?Action=AdminQueue and make sure the e-mail
>account is actually associated with the chosen queue
>3. Go to /otrs/index.pl?Action=AdminMailAccount and create a new entry
>for the same e-mail account specifying all the info (protocol, username,
>password, server, queue). For making sure we can connect to that account
>from the OTRS server, we first configured it in an e-mail client on the 
> same
>server and made sure we were able to read messages sent to that account
>4. Send an e-mail to the e-mail account and then from the same
>/otrs/index.pl?Action=AdminMailAccount screen, click on "Run Now" so the
>account is fetched by OTRS
>5. Go to /otrs/index.pl?Action=AdminLog and make sure that the e-mail
>account checking occurs without problems. If is there any problem the log
>entry will let you know. If everything goes well, after a coupĺe of minutes
>(if it says so at /otrs/index.pl?Action=AgentPreferences), a new ticket
>should show up on the chosen queue
>
> Greetings,
>
> Leonardo Certuche
>
>
> On Thu, Jul 2, 2009 at 2:44 PM, Jon Accornero wrote:
>
>>  Thanks for the info. I'll certainly head in that direction.
>>
>> I actually have a Fedora10 server as well and tried installing and running
>> it there. I ended up with the same issues. I just can't seem to connect to a
>> mail server and pull in an email and have it create the ticket.
>>
>> Thanks again,
>> Jon
>>
>>
>>
>>  --
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *LQ Marshall
>> *Sent:* Thursday, July 02, 2009 3:25 PM
>> *To:* 'User questions and discussions about OTRS.'
>> *Subject:* Re: [otrs] Question regarding inbound email / ticket creation
>>
>>   have not worked OTRS in a winderz environment, so this just
>> speculation. There have been a number of postings on this issue over the
>> time I;ve listened and generally the trouble usually revolves around...
>> perl, installed perl modules, and scheduled tasks.
>>
>> Unfortunately exactly how this is done on a winderz box I can't say.
>> Maybe this will give you some assistance in where to look.
>>
>> gl,
>> 
>>
>>  --
>> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
>> Of *Jon Accornero
>> *Sent:* Thursday, July 02, 2009 3:08 PM
>> *To:* otrs@otrs.org
>> *Subject:* [otrs] Question regarding inbound email / ticket creation
>>
>>  I'm rather new to OTRS so forgive me if this has been answered before.
>> I've been struggling with this the last few days.
>>
>> I have installed a couple of different versions of the Windows flavor of
>> OTRS (including the latest 2.4(beta)) to evaluate it.  I have yet to
>> configure OTRS to receive inbound email.
>>
>> The server I'm pulling from is an IMAP with SSL.  Looking at other forums,
>> it appears that this is a problem and doesn't quite work.  So I enabled POP3
>> in a Gmail account that I have and it appears  not to work either.  I set
>> it up in postmaster account as a POP3S too.
>>
>> I just need to show people that this thing can pull an email in and create
>> a ticket.  Could someone point me in the right direction?
>>
>> Thanks, in advance, for the help!
>>
>> - jon
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
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>>
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>>
>
>
>

Re: [otrs] LDAP(AD) + UserSyncLDAPMap

Re: [otrs] Help on Survey module.

Re: [otrs] Help on Survey module.

[otrs] Queue Escalation times and Pending Reminder

[otrs] LDAP(AD) + UserSyncLDAPMap

[otrs] Dynamic fields in the Agent New Ticket?

Re: [otrs] tls

Re: [otrs] Question regarding inbound email / ticket creation

Re: [otrs] Help on Survey module.

[otrs] tls

Re: [otrs] Question regarding inbound email / ticket creation

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