Re: [otrs] Custom Queue Ticket View
I guess the easiest way to get there is to safe a search which does so. Notes can always be added (no ownership needed). If you need agents to work on tickets 'owned' by other agents, I would consider to try the 'responsible' feature. Greetz Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Krasznay László Gesendet: Montag, 18. Januar 2010 08:12 An: 'User questions and discussions about OTRS.' Betreff: Re: [otrs] Custom Queue Ticket View Hi! Yes it is but also no it is not! In locked tickets other agents may not add notes or do some work for me and administer it. Is it possible to view not only locked tickets but all ticket owned by agent? Thanks Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, January 16, 2010 2:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Custom Queue Ticket View Hi, On 15.01.2010, at 14:07, Obee, Daniel wrote: Isn't that what the 'locked tickets' are? it is, yes ;-) -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von magicboiz I would like to have a queue custom view that lists only the tickets owned by the agent logged in. In thi way, an agent can hace a quick access to his own tickets without using the search option..Like My Queues view, but filtered with the agent tickets. Is possible to configure OTRS to do it? Do I need to implement o code some new procedures/modules? Magic, please have a look at the very upper right corner of your OTRS when working as an Agent. There is a Module called Locked Tickets (in english of course), this should fit your needs as it does show you all your locked tickets. Even more, you can clic on predefined filter to only see pending tickets or tickets where the pending time is over. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.netmailto:nils.leid...@leidex.net nils.leid...@otrs.commailto:nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannoverhttp://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebit-2010/?tx_ttnews%5BbackPid%5D=51cHash=c9381fe235, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Can I change ticket field names?
Hi Garren. You could always manipulate the language files: http://doc.otrs.org/developer/2.4/en/html/c772.html Greets Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Garren McKelvey Gesendet: Freitag, 15. Januar 2010 18:25 An: otrs@otrs.org Betreff: [otrs] Can I change ticket field names? Greetings oh gurus of great knowledge, I'm hoping to change a few ticket names. I'd like to call From, Service, and SLA something completely different. Is there a way to change their names? -Garren McKelvey - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] automatic bounce/forward of incoming mail
Hi, for some mails we would like to create a filter for automatic bounce or forward to another mail address. I can't find a matching X-OTRS-Header for this action. Is there another way? Mit freundlichen Grüßen Jan Dreyer Systemadministrator | Document Related Technologies | D-IT5 ___ arvato distribution GmbH Friedrich-Menzefricke-Str. 16-18 | 33775 Versmold | Germany http://www.arvato-services.com http://www.arvato-services.com/ e-mail: jan.dre...@bertelsmann.de fon: +49 5241 80-89032 fax: +49 5241 80-41866 mobil: +49 172 2414689 arvato distribution GmbH Sitz Harsewinkel | Amtsgericht Gütersloh HRB 2200 | Geschäftsführung: Ralf Bierfischer, Frank Schirrmeister, Eckhard Südmersen, Dr. Thorsten Winkelmann, Stephan Schierke __ Diese E-Mail und eventuelle Anlagen können vertrauliche und/oder rechtlich geschützte Informationen enthalten. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail sind nicht gestattet __ This e-mail and any attachments may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is forbidden. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] last version tested in production environment
Hi, I've Otrs ver. 2.3.4 but I would like to update it (win 32). What is the last version tested in a production environment? In otrs.org version 2.4.6 is not recommended for production. Thanks Ale - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] last version tested in production environment
Alessandro d'Ambrosio wrote : I’ve Otrs ver. 2.3.4 but I would like to update it (win 32). What is the last version tested in a production environment? In otrs.org version 2.4.6 is not recommended for production. Hello Alessandro, the 2.4 tree is stable for production since version 2.4.1 and the patch level 2.4.6 is recommended. Where did you see, that 2.4.6 is not recommended for production ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] last version tested in production environment
Guten Tag Alexander Halle, Its about the windows installer. Its only usable for testing in the moment. See release notes. am Montag, 18. Januar 2010 um 12:41 schrieben Sie: AH Alessandro d'Ambrosio wrote : I’ve Otrs ver. 2.3.4 but I would like to update it (win 32). What is the last version tested in a production environment? In otrs.org version 2.4.6 is not recommended for production. AH Hello Alessandro, AH the 2.4 tree is stable for production since version 2.4.1 and the patch AH level 2.4.6 is recommended. AH Where did you see, that 2.4.6 is not recommended for production ? AH Regards AH Alexander AH -- AH radprax Gesellschaft fuer medizinische Versorgungszentren mbH, AH Bergstr. 7 - 9, 42105 Wuppertal, AH Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 AH Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag AH Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 AH Web: http://www.radprax.de AH - AH OTRS mailing list: otrs - Webpage: http://otrs.org/ AH Archive: http://lists.otrs.org/pipermail/otrs AH To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs AH NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! AH http://www.otrs.com/en/support/enterprise-subscription/ -- Mit freundlichen Grüßen André Bauer mono...@gmx.net System: Ubuntu 8.04.1/Apache 2.2.8-MOD_PERL/MySQL 5.0.51a/ OTRS 2.3.3 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] last version tested in production environment
André Bauer wrote : Its about the windows installer. Its only usable for testing in the moment. See release notes. Hi Andre, thanks, I hadn't noticed this difference before. So regarding Alessandros question this means 2.4 is stable for production for all platforms, but just the windows installer isn't stable ? According to these release notes (http://www.otrs.org/download/) and the linked FAQ I would also wonder if I can use 2.4 for production on windows and how to install it safely. The notes could IMHO be more detailed. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] genericagent can not search by subject or from email id with decimal
hi, in otrs 2.4.6 (running on linux), i am unable to get genericagent batch jobs execute when setting them to search on: * subject: You have a new Voicemail i have tried the above text without double quotes, with them and even with single quotes but each time it results in 0 matching mails while they do exist in the new, open status in the queue i am specifying * from (email): some...@abc.xyz.com the above email id also doesn't seem to be executing. btw, i am using the gui to configure them and executing a lot of genericagents every 30 mins. as we receive several thousand emails daily. can someone please assist? regards, saurabh pande. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] newbie questions
hi, i have not found a way to set a signature with no text in the body. any suggestions? - saurabh pande. Original Message Subject: Re: [otrs] newbie questions From: Saurabh Pande saurab...@directi.com To: osallou olivier.sal...@irisa.fr Cc: otrs@otrs.org Date: 1/15/10 11:20 PM thanks oliver (y). btw, i bypassed the limitation mentioned in point 3 by creating a group that had users from multiple groups :) regards, saurabh pande. Original Message Subject: Re: [otrs] newbie questions From: osallou olivier.sal...@irisa.fr To: otrs@otrs.org, saurab...@directi.com Date: 1/14/10 7:17 PM Hi, see answers below (embedded) regards Olivier Le 14/01/2010 12:55, Saurabh Pande a écrit : hi, i am a new to otrs. i have just had 2.4.6 deployed on a very high spec. linux box and while setting up email accounts through imap, thru the admin panel, i encountered a few issues that i am hoping someone would be able to answer: 1. what is a sub-queue and in what circumstance would one need it? does a new queue have to be a sub-queue of raw? Olivier: a sub queue is just a way to classify your queues , you could get a main one for a product for example, and sub queues for marketing or technical or components etc.. They do not need to be sub queues of raw (I would even suggest to keep Raw alone and then to dispatch tickets to other queues. 2. i am unable to ascertain the difference between roles and groups. can someone throw some more light on the same? Olivier: groups are relative to access rights to tickets/faq/admin etc... Users will have specific rights for each group allowing to only view tickets for example, or to create some. 3. can multiple groups be assigned to a queue? i could only locate a drop-down to select a single queue. Olivier: basic groups are automatically created with components (Core, ITSM etc..). Queues will be part of a single group (for access rights) 4. even though i have configured several users, i can not see them from the users link. i have to visit users - groups link to list and configure users. Olivier: in User Management you can search for users with a * , for exemple myus* will match for myuser . * alone will match all users 5. deactivating a signature disallows email ticket sending. is there a way to disable signature inclusion; from maybe sysconfig? Olivier: easiest is to create an empty signature and use this signature in your queue. regards, saurabh pande. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] newbie questions
Hi, Saurabh Pande wrote: hi, i have not found a way to set a signature with no text in the body. any suggestions? Maybe it suits your needs to fill the body with one blank (space)? - saurabh pande. Greetings Jan Dreyer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] newbie questions
tried that already. doesn't work :( - saurabh pande Original Message Subject: AW: [otrs] newbie questions From: jan.dre...@bertelsmann.de To: saurab...@directi.com, otrs@otrs.org Date: 1/18/10 6:54 PM Hi, Saurabh Pande wrote: hi, i have not found a way to set a signature with no text in the body. any suggestions? Maybe it suits your needs to fill the body with one blank (space)? - saurabh pande. Greetings Jan Dreyer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] genericagent can not search by subject or from email id with decimal
Saurabh Pande wrote : in otrs 2.4.6 (running on linux), i am unable to get genericagent batch jobs execute when setting them to search on: * subject: You have a new Voicemail i have tried the above text without double quotes, with them and even with single quotes but each time it results in 0 matching mails while they do exist in the new, open status in the queue i am specifying [...] Hello, try adding the * wildcard before and perhaps after the search string but without quotes beause the ticket number is part of the title. Also notice the difference between title and subject, you can search for both. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] CAS Web Single Sign On
Hi there, We would like to use the Customer Module with a CAS Web Single Sign On. Do you know if it is possible? Many thanks for you answer Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Look of the change queue function
Hi there, Some agents ask me if it is possible to customize the change queue menu. As far as I remember you can only choose between list and left-right indent ... (which is the default option) My agents would love to have the opportunity to put the first letter of the Queue in bold for example or to add colors for a group of queues. Do you think something could be developed in the near future? Thanks for any response Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] customer email notification
Hi there, My agents ask for a feature ala Outlook. They would like to have, like in Outlook, the opportunity to receive automatic notifications when the customer reads the email. Is there a way to reproduce it in OTRS? Thanks for any idea Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Reply to Auto reply problem
Hi , As mentioned by u there is ticket no. in subject of Auto-reply mail.i have enabled references in postmaster module i.e. PostmasterFollowUpSearchInReferences,and also other reference related to this like PostmasterFollowUpSearchInRaw.still new ticket is created for reply to auto-reply. My Ticket has format like:Ticket#XYZ_123567 Hook=Ticket#XYZ HookDivider=_ i send mail to mailbox with subject and case is created and My Auto reply has format of :Ticket#XYZ_123567 followed by Subject pls help me know where i have to make changes so that new ticket is not created when replied to auto-reply and instead notes to be added for the ticket. Thanks in advance. Ravi Shankar From: ravi shanker rshanker...@yahoo.com To: User questions and discussions about OTRS. otrs@otrs.org Sent: Sun, January 17, 2010 5:39:41 PM Subject: Re: [otrs] Reply to Auto reply problem Hi Nils Leideck, Thank u for quick response. i have a ticket number in the auto-reply subject.as suggested by you i would check feature suggested and post u back. Thanks againRavi Shankar From: Nils Leideck - ITSM nils.leid...@leidex.net To: User questions and discussions about OTRS. otrs@otrs.org Sent: Sat, January 16, 2010 6:11:28 PM Subject: Re: [otrs] Reply to Auto reply problem Hi, On 16.01.2010, at 12:26, ravi shanker wrote: Problem is when agent/customer replies to Auto-reply message of OTRS,another ticket is created.what i'm looking for is,when user/customer mails back i.e.replies to auto-reply,this should be added as notes but not another ticket should be created. do you have a ticket number in the auto-reply subject? In a standard configuration the auto-reply does have the ticket number and if you send an answer back, OTRS is recognizing this number and therefor the answer is added to the existing ticket as an additional article. You could try to use another mechanism to identify an incoming email as follow-up by, which does search in the email references. Go to the OTRS Sysconfig and search for references. You will be guided to Ticket - Core::PostMaster and then to PostmasterFollowUpSearchInReferences or you can also try to use PostmasterFollowUpSearchInRaw. ((enjoy)) Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Copy and paste from HTML
Hi there, My agents have a complaint about the quality of the paste in OTRS when coming from other applications. In outlook, the paste function works better with html content (table, colors, ...) I tried to play with the richtext to hmtl flag but the result is not good Any idea? Thanks Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] make a note/comment via email
Is it possible or did anyone wrote a work around to add notes/comments (those internal messages exchanged between agents not seeing by the customer) via email? (NOT via the UI). If not, maybe someone wrote a patch for it? Thanks in advance, -sv - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] pop3 Authentication error
when running the run now commad in otrs postmaster mail account I receive the follwoing error message can you help this is the error I'm getting I have checked my username and password and both are fine please help I made sure I have all the perl modules .Message: POP3: Auth for user itsupport/10.10.5.43 failed! Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Oracle database backend
Hi Michiel, Any more ideas here? Any help is greatly appreciated. Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jose Luis Spahr Sent: Wednesday, January 13, 2010 8:22 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Oracle database backend Hi Michiel, Here is my Perl version: Perl, v5.8.8 built for x86_64-linux-thread-multi Thanks for taking the time to answer and help, I appreciate it. I will wait to hear back from you. Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend Hi Jose, Can I ask what Perl version you are using? You can check that via the Support module. Regards, -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr joseluis.sp...@on24.com wrote: Hi List, Is anyone using Oracle as the backend database? I am having problems with the Stats module/icon under the Agent login site. This is the error I get: Software error: Can't locate object method GetObjectName via package Kernel::System::Stats::Static::StateAction at ../..//Kernel/System/Stats.pm line 2234. referer: http://otrs/otrs/index.pl?Action=AgentDashboard Any help here would be greatly appreciated. Thanks! Jose Luis Spahr - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS on Rackspace.com?
Has anyone tried setting up OTRS on rackspace.com's could sites? I know if can be done using their dedicated CloudServer model as you have full root access, but I am wondering if it would work on their CloudSites offering. Thanks, Steve. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs-de] Keine Benachrichtigung über Nachfrage trotz Besitzer
Hallo Kann evtl. jemand das Verhalten nachspielen ob das so gewollt oder doch ein Fehler ist? Sonstige Ideen oder Lösungen sind ebenfalls willkommen ;) Danke und Gruss Rene -Ursprüngliche Nachricht- Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Willms, Rene Gesendet: Mittwoch, 13. Januar 2010 08:33 An: 'otrs-de@otrs.org' Betreff: [otrs-de] Keine Benachrichtigung über Nachfrage trotz Besitzer Hallo Zusammen Folgendes Szenario (OTRS 2.4.5): Ein Agent antwortet auf ein Ticket und wird somit zum Besitzer des Tickets, danach verschieb er es in eine Queue die er selbst nicht Abonniert hat (bleibt aber weiterhin Besitzer des Tickets). Der Kunde Antwortet nun auf das Ticket, der Agent wird hierüber aber nicht per eMail benachrichtigt obwohl er Besitzer ist und in den Einstellungen die Option Mitteilung bei Nachfragen gesetzt ist. Ist dieses Verhalten so gewollt? In Version 2.3.1 wurde der Besitzer über das Follow-Up trotzdem benachrichtigt, auch wenn er die Queue in der das Ticket war nicht Abonniert hatte. Muss dies in der aktuellen Version über das Benachrichtigungs-Feature eingestellt werden oder hab ich Irgendwo etwas übersehen? Danke schon mal im Voraus Rene PS: In den Queue-Optionen ist die Nachfrage ebenfalls erlaubt - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] Keine Benachrichtigung über Nachfrage trotz Besitzer
Ähnliche Probleme haben wir hier auch, nur ist es hier so, dass jemand den Ticketbesitzer ändert und das Ticket dann selber abonniert. Später wird er dann wieder zum Besitzer und gibt es dann weiter. Dann wird er , trotz Abonnement, nicht mehr informiert. Gruß Denis Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Willms, Rene Gesendet: Montag, 18. Januar 2010 09:10 An: 'User questions and discussions about OTRS.org in German' Betreff: Re: [otrs-de]Keine Benachrichtigung über Nachfrage trotz Besitzer Hallo Kann evtl. jemand das Verhalten nachspielen ob das so gewollt oder doch ein Fehler ist? Sonstige Ideen oder Lösungen sind ebenfalls willkommen ;) Danke und Gruss Rene -Ursprüngliche Nachricht- Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Willms, Rene Gesendet: Mittwoch, 13. Januar 2010 08:33 An: 'otrs-de@otrs.org' Betreff: [otrs-de] Keine Benachrichtigung über Nachfrage trotz Besitzer Hallo Zusammen Folgendes Szenario (OTRS 2.4.5): Ein Agent antwortet auf ein Ticket und wird somit zum Besitzer des Tickets, danach verschieb er es in eine Queue die er selbst nicht Abonniert hat (bleibt aber weiterhin Besitzer des Tickets). Der Kunde Antwortet nun auf das Ticket, der Agent wird hierüber aber nicht per eMail benachrichtigt obwohl er Besitzer ist und in den Einstellungen die Option Mitteilung bei Nachfragen gesetzt ist. Ist dieses Verhalten so gewollt? In Version 2.3.1 wurde der Besitzer über das Follow-Up trotzdem benachrichtigt, auch wenn er die Queue in der das Ticket war nicht Abonniert hatte. Muss dies in der aktuellen Version über das Benachrichtigungs-Feature eingestellt werden oder hab ich Irgendwo etwas übersehen? Danke schon mal im Voraus Rene PS: In den Queue-Optionen ist die Nachfrage ebenfalls erlaubt Mit freundlichen Grüßen Denis Häußer Administration/Softwareentwicklung fon: +49 3671 5385-0 fax: +49 3671 5385-85 mail: dhaeus...@lmz-soft.de web: http://www.lmz-soft.de Firmensitz: Remschützer Str. 1, 07318 Saalfeld / Saale Registergericht: Amtsgericht Gera, HRB 500 838 Vorstand: Dipl.-Ing. Dirk T. Zunkel, Thomas Schulze Vorstandsvorsitzender: Dirk T. Zunkel Aufsichtsratsvorsitzender: Rechtsanwalt Stefan Blum Wichtiger Hinweis: Diese Information ist für den Gebrauch durch die Person oder die Firma/Organisation bestimmt, die in der Empfängeradresse benannt ist. Wenn Sie nicht der angegebene Empfänger sind, nehmen Sie bitte zu Kenntnis, dass Weitergabe, Kopieren, Verteilung oder Nutzung des Inhalts dieser E-Mail-Übertragung unzulässig ist. Falls Sie diese E-Mail irrtümlich erhalten haben, benachrichtigen Sie den Absender bitte unverzüglich und vernichten Sie diese Mail. inline: lmz.jpg- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] OTRS 2.4.6 Statusview
Ich kann nichts finden. Der Fehler tritt auch erst sein dem Update auf 2.4.6
auf. Ich habe auch schon versucht einige Dateien aus 2.4.5 zu verwendet, leider
ohne Erfolg. Ein welcher Datei wird die Datenquelle (QData) erzeugt, aus
welcher Daten die Felder gelesen werden.
Gruß
Denis
Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von
Nils Leideck - ITSM
Gesendet: Samstag, 16. Januar 2010 01:58
An: User questions and discussions about OTRS.org in German
Betreff: Re: [otrs-de] OTRS 2.4.6 Statusview
Hi,
On 15.01.2010, at 08:57, Denis Häußer wrote:
In der Datei AgentTicketOverviewSmall.dtl
div title=$QData{CustomerName}$QData{CustomerName,15}/div
hm, das sollte genau so stimmen wie Du es hier angegeben hast.
Kann es evtl. an den Dateirechten liegen oder anderen Modifikationen?
Gibt es irgendwelche Logmeldungen dazu? Apache und OTRS ...
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
nils.leid...@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover
http://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebit-2010/?tx_ttnews%5BbackPid%5D=51cHash=c9381fe235
, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
Mit freundlichen Grüßen
Denis Häußer
Administration/Softwareentwicklung
fon: +49 3671 5385-0
fax: +49 3671 5385-85
mail: dhaeus...@lmz-soft.de
web: http://www.lmz-soft.de
Firmensitz: Remschützer Str. 1, 07318 Saalfeld / Saale
Registergericht: Amtsgericht Gera, HRB 500 838
Vorstand: Dipl.-Ing. Dirk T. Zunkel, Thomas Schulze
Vorstandsvorsitzender: Dirk T. Zunkel
Aufsichtsratsvorsitzender: Rechtsanwalt Stefan Blum
Wichtiger Hinweis:
Diese Information ist für den Gebrauch durch die Person oder die
Firma/Organisation bestimmt, die in der Empfängeradresse benannt ist.
Wenn Sie nicht der angegebene Empfänger sind,
nehmen Sie bitte zu Kenntnis, dass Weitergabe, Kopieren, Verteilung
oder Nutzung des Inhalts dieser E-Mail-Übertragung unzulässig ist.
Falls Sie diese E-Mail irrtümlich erhalten haben, benachrichtigen Sie
den Absender bitte unverzüglich und vernichten Sie diese Mail.
inline: lmz.jpg-
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[otrs-de] customer.pl: Malformed multipart POST
Hallo Zusammen, ich habe sehr oft das Problem, dass wenn ein Customer bei der Ticketerstellung den Typ oder die Queue ändert, er den Fehler HTTP 500 Interner Serverfehler bekommt. Im Apache log findet sich dann folgender Eintrag: [Mon Jan 18 14:02:39 2010] [error] [client 127.0.0.1] [Mon Jan 18 14:02:39 2010] customer.pl: Malformed multipart POST: data truncated, referer: http://localhost/otrs/customer.pl Kommt auch in anderen Situationen vor, zB wenn der Kunde seine Einstellungen ändern will und dann auf Aktualisieren klickt. [Mon Jan 18 14:02:39 2010] [error] [client 127.0.0.1] [Mon Jan 18 14:02:39 2010] customer.pl: Malformed multipart POST: data truncated, referer: http://localhost/otrs/customer.pl?Action=CustomerPreferences Der Fehler tritt mit allen Kunden und Browsern auf. Auch lokal am Server. Manchmal funktioniert es, aber meistens nicht. Hat jemand eine Idee wie ich das weiter eingrenzen kann oder was die Ursache sein könnte? OTRS 2.4.5 auf Windows 2003 Server mit Apache 2.2.10 (Win32) mit freundlichen Grüssen Reinhard Konrad IT- Systemtechnik ___ Rudolf Ölz Meisterbäcker GmbH A-6850 Dornbirn, Achstraße 9 Tel. +43 / 5572 / 3840-176, Fax DW 8176 FN 68010 s beim Landesgericht Feldkirch UID-Nr. ATU 36157706, DVR-Nr. 6866 mailto:reinhard.kon...@oelz.com www.oelz.comhttp://www.oelz.com - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] Notiz Variablen
Hallo, gibt es für die Notiz Funktion auch Variablen? Gruß Christian smime.p7s Description: S/MIME cryptographic signature - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] customer.pl: Malformed multipart POST
Hallo, das Problem ist behoben. Offensichtlich hat das verwendete mod_auth_sspi.so V 1.0.4 Modul einen Bug. Auf http://sourceforge.net/projects/mod-auth-sspi/files/ ist das mod_auth_sspi in Version 1.0.3 vorhanden, dieses funktioniert bis jetzt einwandfrei. Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Konrad, Reinhard Gesendet: Montag, 18. Jänner 2010 14:49 An: otrs-de@otrs.org Betreff: [otrs-de] customer.pl: Malformed multipart POST Hallo Zusammen, ich habe sehr oft das Problem, dass wenn ein Customer bei der Ticketerstellung den Typ oder die Queue ändert, er den Fehler HTTP 500 Interner Serverfehler bekommt. Im Apache log findet sich dann folgender Eintrag: [Mon Jan 18 14:02:39 2010] [error] [client 127.0.0.1] [Mon Jan 18 14:02:39 2010] customer.pl: Malformed multipart POST: data truncated, referer: http://localhost/otrs/customer.pl Kommt auch in anderen Situationen vor, zB wenn der Kunde seine Einstellungen ändern will und dann auf Aktualisieren klickt. [Mon Jan 18 14:02:39 2010] [error] [client 127.0.0.1] [Mon Jan 18 14:02:39 2010] customer.pl: Malformed multipart POST: data truncated, referer: http://localhost/otrs/customer.pl?Action=CustomerPreferences Der Fehler tritt mit allen Kunden und Browsern auf. Auch lokal am Server. Manchmal funktioniert es, aber meistens nicht. Hat jemand eine Idee wie ich das weiter eingrenzen kann oder was die Ursache sein könnte? OTRS 2.4.5 auf Windows 2003 Server mit Apache 2.2.10 (Win32) mit freundlichen Grüssen Reinhard Konrad IT- Systemtechnik ___ Rudolf Ölz Meisterbäcker GmbH A-6850 Dornbirn, Achstraße 9 Tel. +43 / 5572 / 3840-176, Fax DW 8176 FN 68010 s beim Landesgericht Feldkirch UID-Nr. ATU 36157706, DVR-Nr. 6866 mailto:reinhard.kon...@oelz.com www.oelz.comhttp://www.oelz.com - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
