[otrs] Active Directory Integration - Please Help

[Valentin]

I'm having problems with Active Directory integration of the customers
- i get the following error
[Fri May  7 09:35:52
2010][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser:
ion (CN=ion,CN=Users,DC=test,DC=local) authentication ok (REMOTE_ADDR:
192.168.0.1).
[Fri May  7 09:35:52
2010][Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][580]
20D6: SvcErr: DSID-03100754, problem 5012 (DIR_ERROR), data 0

Please Help Me !
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Got no EncodeObject! ../..// at Kernel / System / GeneralCatalog.pm line 86

[Manuel Fernández Panzuela]

Hello,

I updated from 2.2 to 2.3 version including the package ITSM 1.1 to version
1.3 correctly.

2.4 installation finish fine, later i follow that steps for GeneralCatalog:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345

Packages installation is fine (GeneralCatalog and later ITSMCore, 2.0.2
version), but I get this error when trying to display ConfigItems

Got no EncodeObject! ../..// at Kernel / System / GeneralCatalog.pm line 86

Could you help me ?

Thank you

Manuel Fernández Panzuela
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Using ACLs to control default note text

[johnbarratt]

 

 Is it possible to use ACLs to make the default note text for new telephone 
tickets different depending on the group that the user is a member of?

At the moment I have our test system set up so that an ACL controls the list of 
available queues, next ticket states and priorities based on the user's group, 
but I can't find any refernce to controlling the content of the body text using 
ACLs. We want to do this so that we can get a different list of questions to be 
asked in a new ticket template depending on the product being supported.

Thanks in advance for any ideas.

Regards,
John Barratt 


-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

[Udo Bretz]

No there is no ITSMUpgrade2.0 package, but you need to do it step by
step, as described in the ITSM 2.0 INSTALL file:

Upgrade
===

If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at
this FAQ
article to upgrade your system to OTRS::ITSM 1.2 first, before you
upgrade to
OTRS::ITSM 2.0:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300

If you have OTRS::ITSM 1.2 installed, you first need to upgrade your
OTRS Framework
to OTRS 2.4. After that, you can follow the steps in section 2 of this
document
(Installation OTRS::ITSM 2.0). You can find more information in this FAQ
article:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345

If you have OTRS::ITSM 1.3 installed, you first need to upgrade your
OTRS Framework
to OTRS 2.4.5 or higher (OTRS 2.4.7 is recommended). After that, you can
follow the
steps in section 2 of this document (Installation OTRS::ITSM 2.0)






On 12.05.2010 17:42, Manuel Fernández Panzuela wrote:
> Than you UDO !!!
> I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same?
> I can't find ITSMUpgrade2.0 package...
> Reading about compatibilities i've saw otrs 2.4 is only compatible only
> with ITSM 2.0 and next versions
> 
> Regards
> 
> Manuel Fernández Panzuela
> 
> 
> 2010/5/12 Udo Bretz mailto:udo.br...@otrs.com>>
> 
> Hi Manuel,
> 
> have a look at this faq article:
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300
> 
> 
> Best regards,
> Udo
> 
> 
> On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:
> > Hi,
> >
> > I've got a problem upgrading OTRS from 2.2 to 2.3
> > The problem occurs when i click on "details" to see ticket's history.
> >
> > I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't
> > know how to upgrade without losing data
> > How can i do it ?
> >
> > Thank you
> >
> > Manuel Fernández Panzuela
> >
> >
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
> 
> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

[Manuel Fernández Panzuela]

Than you UDO !!!
I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same?
I can't find ITSMUpgrade2.0 package...
Reading about compatibilities i've saw otrs 2.4 is only compatible only with
ITSM 2.0 and next versions

Regards

Manuel Fernández Panzuela


2010/5/12 Udo Bretz 

> Hi Manuel,
>
> have a look at this faq article:
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300
>
> Best regards,
> Udo
>
>
> On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:
> > Hi,
> >
> > I've got a problem upgrading OTRS from 2.2 to 2.3
> > The problem occurs when i click on "details" to see ticket's history.
> >
> > I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't
> > know how to upgrade without losing data
> > How can i do it ?
> >
> > Thank you
> >
> > Manuel Fernández Panzuela
> >
> >
> >
> > -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

[Udo Bretz]

Hi Manuel,

have a look at this faq article:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300

Best regards,
Udo


On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:
> Hi,
> 
> I've got a problem upgrading OTRS from 2.2 to 2.3
> The problem occurs when i click on "details" to see ticket's history.
> 
> I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't
> know how to upgrade without losing data
> How can i do it ?
> 
> Thank you
> 
> Manuel Fernández Panzuela
> 
> 
> 
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

[Manuel Fernández Panzuela]

Hi,

I've got a problem upgrading OTRS from 2.2 to 2.3
The problem occurs when i click on "details" to see ticket's history.

I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i don't know
how to upgrade without losing data
How can i do it ?

Thank you

Manuel Fernández Panzuela
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] RE : Hide SPAM-Tickets on the dashboar d

[Florian Houel]

Maybe change the group on this SPAM queue to a new "spam" group. Since no user 
will have right to this, they will not see it.

You'll probably want to keep some rights for admin people, in the user<->group 
screen.

 

Florian HOUEL   -   TMA JDE arcanal.   -   53 cours Romestang - F-38200 Vienne 
Tél : 04 74 16 01 63, mobile : 06 72 00 16 45, Fax : 04 74 16 18 66, e-mail :   
 florian.ho...@arcanal.fr 
P s'il vous plaît pensez à l'environnement - devez-vous vraiment imprimer cet 
email? 
Before You print, Think about the Environment !


De: otrs-boun...@otrs.org de la part de Ivan De Masi
Date: lun. 10/05/2010 11:45
À: User questions and discussions about OTRS.
Objet : [otrs] Hide SPAM-Tickets on the dashboard



Hello,

I would like to hide the complete Queue "SPAM" on the dashboard - ist
there a way?

Thanks!

Regards,
Ivan

--
AStA TU Darmstadt
IT-Administration
Hochschulstr. 1
64289 Darmstadt
University of Technology Darmstadt
Tel. +49-6151-162217
Fax. +49-6151-166026


<>-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] SLA clock stops on the ticket when its state is changed from Open to Hold/Awaiting

[jay sharma]

Hi all,



One of the projects in our company is using OTRS for the SLA based Helpdesk
and we are using OTRS::ITSM.

Now as per their requirement we need to investigate how to put a ticket in
Stop Clock so that SLA clock stops on the ticket when its state is changed
from Open to Hold/Awaiting response from client?. As this is creating a lot
of problems and the SLA is not been implemented properly.



*
*

*I googled and sent them following explanation:*

* *


**

*
*

The functionality you are looking should be available with the additional
ITSM tags associated with every ticket.

Please try to implement that. In case it is not applicable we can follow
following link for and check if that works.



http://www.mail-archive.com/otrs@otrs.org/msg25544.html



The above link states the following way to implement the same thing:

In this patch, I'm using the "Additional ITSM fields" in the SLA
calculation "Repair start time" if entered is treated as start point
for response time "Recovery start time" if entered is treated as start
point for recovery  time if "Repair start time" is entered and no
"Recovery start time" is entered,  Repair start time" will be used as
start point for recovery time you only have to change 2 files (OTRS
programmers did a great job!)



Also I found following explanation regarding the same:

You can set out the update time by placing the ticket to pending, but as
soon as an answer comes, then the update time will escalate the ticket. Both
First Response Time and Resolution Time cannot be set out. Hope this helps.



So the important thing is “First Response Time” and “Resolution Time” which
we can try to handle with the help of “Additional ITSM fields".

Still I am looking to create a “resolved” attribute which corresponds to the
“close” attribute so that it think it to be close but with resolve flag but
has not been mentioned anywhere.







Although they tried the solution but not able to resolve the issue. It would
be great if some one let us know the correct solution in case this is not
the way to resolve the issue.



Regards
Jay
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Setting up emailing (sendmail)

[Guy Baxter]

I have OTRS 2.4.7 installed, and want to use sendmail as i don't want to
use up a pop 3 license for each of the email queues we will need.

So, sendmail has been setup for to allow relaying to/from our mailservers 

I can email the otrsu...@ourotrs.ourdomain server and the ticket will go
into the raw queue.

I have created another queue and an email address for
t...@ourotrs.ourdomain and attempted to get an email to that, but keep
getting 550 5.1.1 user unknown. 
Adding the user in virtuser table in sendmail does not help as the error
remains, but creating a system user stops the error - however i recieve no
email then. I assume that it goes into /var/spool/mail/tech

Coud anyone help with this please?

Regards,

Guy Baxter



This email and any attachments are confidential and are intended solely for the 
use of the individual to whom it is addressed. If you are not the intended 
recipient of this email and its attachments, you must take no action based upon 
them, nor must you copy or show them to anyone. Please contact the sender if 
you believe you have received this email in error.  Emails are not secure and 
cannot be guaranteed to be free of errors or viruses.  It is your 
responsibility to scan emails and attachments for viruses before opening them.

Any views or opinions expressed are solely those of the author and do not 
necessarily represent those of The Blackpool Sixth Form College.

#
Scanned by MailMarshal - Marshal's comprehensive email content security 
solution. 
Download a free evaluation of MailMarshal at www.marshal.com
#
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] how to put a ticket in Stop Clock so that SLA clock stops on the ticket when its state is changed from Open to Hold/Awaiting

[jay sharma]

Hi all,



One of the projects in our company is using OTRS for the SLA based Helpdesk
and we are using OTRS::ITSM.

Now as per their requirement we need to investigate how to put a ticket in
Stop Clock so that SLA clock stops on the ticket when its state is changed
from Open to Hold/Awaiting response from client?. As this is creating a lot
of problems and the SLA is not been implemented properly.



*I googled and sent them following explanation:*

*
*



*
*

The functionality you are looking should be available with the additional
ITSM tags associated with every ticket.

Please try to implement that. In case it is not applicable we can follow
following link for and check if that works.



http://www.mail-archive.com/otrs@otrs.org/msg25544.html



The above link states the following way to implement the same thing:

In this patch, I'm using the "Additional ITSM fields" in the SLA
calculation "Repair start time" if entered is treated as start point
for response time "Recovery start time" if entered is treated as start
point for recovery  time if "Repair start time" is entered and no
"Recovery start time" is entered,  Repair start time" will be used as
start point for recovery time you only have to change 2 files (OTRS
programmers did a great job!)



Also I found following explanation regarding the same:

You can set out the update time by placing the ticket to pending, but as
soon as an answer comes, then the update time will escalate the ticket. Both
First Response Time and Resolution Time cannot be set out. Hope this helps.



So the important thing is “First Response Time” and “Resolution Time” which
we can try to handle with the help of “Additional ITSM fields".

Still I am looking to create a “resolved” attribute which corresponds to the
“close” attribute so that it think it to be close but with resolve flag but
has not been mentioned anywhere.





Although they tried the solution but not able to resolve the issue. It would
be great if some one let us know the correct solution in case this is not
the way to resolve the issue.



Regards
Jay
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] How to enable fetchmail by Gmail POP or IMAP?

[Ivan De Masi]

Am 12.05.2010 09:18, schrieb Dai Nish:
> I have configured proper Gmail POP and IMAP server settings and tested
> them one at a time, but OTRS could not connect to either. I have no clue
> what was wrong with my settings. What I have done in my Postmaster Mail
> Account include:
>  
> - Entered my Gmail username and password
> - Entered pop.gmail.com  in the Host field
> - Set a queue
> - Clicked on Run Now
> - Received cannot connect to the POP server error message
>  
> Please post solutions for me.
>  
> Regards,
>  
> Dee

Hi,

have you checked the system log? What is the exact error message?

What is your setting for "trusted"?

Regards,
Ivan
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Incoming mails are not arriving

[Ivan De Masi]

Am 11.05.2010 10:17, schrieb Dai Nish:
> Hi everyone
>  
> I have got to the point where I need to configure the postmaster mail
> account for incoming mails. I have done so specifing the host to be
> pop3.gmail.com . Also, I added pop3.gmail.com
>  under Email Addresses. But still and all, no
> incoming mails are delivered to the selected queue. Please advise me
> what else there is to be set.
>  
> Regards,
>  
> Dee

Hi Dee,

unfortunately I'm not familiar with OTRS-Installation on Windows, but as
I can see from the doc-section "cron for windows" is installed with the
otrs-setup for windows. Have you checked it?

Regards,
Ivan

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installing phpmyadmin on windows install?

[TechFan]

Lol.  I forgot it was using Perl.  Thanks.

Any similar interfaces to sql in perl?

I am hoping to check out the data and see if there is a way to track the 
time added per update. . .the accounted time.  Of course I still wish 
there was a way to add time to a ticket with an email reply.


Thanks.

- Original Message -
From: Nils Leideck - ITSM 
To: "User questions and discussions about OTRS." 
Sent: Wednesday, May 12, 2010 7:36:30 PM
Subject: [otrs] Installing phpmyadmin on windows install?

HI,

On 12.05.2010, at 08:29, TechFan wrote:

If I want to install phpmyadmin on the windows install of otrs 2.4.7. 
. .where do I put the folder?  I put it under cgi-bin and it gives 
Internal server error.  If I put it under the main htdocs, then it 
just displays the text of the php files. . .probably just an apache 
understanding issue, but thought I would ask.


PHP is not delivered with the OTRS installer  please consult the 
Apache or PHP mailinglists


Freundliche Grüße / Kind regards

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leid...@leidex.net 
nils.leid...@otrs.com

http://webint.cryptonode.de / a Fractal project






-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installing phpmyadmin on windows install?

[Nils Leideck - ITSM]

HI,

On 12.05.2010, at 08:29, TechFan wrote:

> If I want to install phpmyadmin on the windows install of otrs 2.4.7. . 
> .where do I put the folder?  I put it under cgi-bin and it gives Internal 
> server error.  If I put it under the main htdocs, then it just displays the 
> text of the php files. . .probably just an apache understanding issue, but 
> thought I would ask.


PHP is not delivered with the OTRS installer  please consult the Apache or 
PHP mailinglists

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leid...@leidex.net
nils.leid...@otrs.com

http://webint.cryptonode.de / a Fractal project



-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Installing phpmyadmin on windows install?

[Glossop, Andrew]

I don't use the windows install, as I have other services using
apache/mysql. But the setup should be the same.

Edit httpd.conf in apache. Add this:

Alias /phpMyAdmin "D:/phpMyAdmin"


Options +FollowSymLinks +ExecCGI -Indexes
AllowOverride All
Order allow,deny
Allow from all
DirectoryIndex index.php
#ScriptInterpreterSource registry
 

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
TechFan
Sent: 12 May 2010 07:29
To: User questions and discussions about OTRS.
Subject: [otrs] Installing phpmyadmin on windows install?

If I want to install phpmyadmin on the windows install of otrs 2.4.7. . 
.where do I put the folder?  I put it under cgi-bin and it gives
Internal server error.  If I put it under the main htdocs, then it just
displays the text of the php files. . .probably just an apache
understanding issue, but thought I would ask.

Thanks.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] How to enable fetchmail by Gmail POP or IMAP?

[Dai Nish]

I have configured proper Gmail POP and IMAP server settings and tested them
one at a time, but OTRS could not connect to either. I have no clue what was
wrong with my settings. What I have done in my Postmaster Mail Account
include:

- Entered my Gmail username and password
- Entered pop.gmail.com in the Host field
- Set a queue
- Clicked on Run Now
- Received cannot connect to the POP server error message

Please post solutions for me.

Regards,

Dee
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/