[otrs] OTRS 2.4.8. the signature is no more shown on email-tickets
I found the reason why ... I use themes and for these themes the signature is not appearing on screen If I take the standard theme it is ok and now it appears in html Could be a great idea to have a file saying which files are modified in a release ... (maybe it is the case and I don't know as the upgrade is not made by me but the IT people) Thanks Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: vendredi, 8. octobre 2010 10:49 To: otrs@otrs.org Subject: otrs Digest, Vol 25, Issue 15 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: Postmaster filters ordering (Nils Leideck - ITSM) 2. Re: Postmaster filters documentation (Nils Leideck - ITSM) 3. OTRS 2.4.8. the signature is no more shown on email-tickets (Martignier, Philippe) -- Message: 1 Date: Fri, 8 Oct 2010 10:00:38 +1300 From: Nils Leideck - ITSM nils.leid...@leidex.net Subject: Re: [otrs] Postmaster filters ordering To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 25ab68f4-ad28-4191-81f4-46b9ec526...@leidex.net Content-Type: text/plain; charset=windows-1252 Hi, unless you set the ?Stop after match? flag, yes. On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: If one filter is matched, then will OTRS continues to match email with rest filters...? Cheers Nils Leideck ? Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20101008/c620811a/attachment-0001.html -- Message: 2 Date: Fri, 8 Oct 2010 10:02:32 +1300 From: Nils Leideck - ITSM nils.leid...@leidex.net Subject: Re: [otrs] Postmaster filters documentation To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: 920b11fc-3210-4622-8b9a-9154f71e0...@leidex.net Content-Type: text/plain; charset=windows-1252 Hi, Match: Subject = Help us with your feedback Set: X-OTRS-Ignore = yes look at $OTRS_HOME/doc/OTRS-X-Headers.txt On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: What should be the RegExp for the filter , if I want to ignore the email containing Help us with your feedback! anywhere in the Subject line ? Cheers Nils Leideck ? Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20101008/357e1847/attachment-0001.html -- Message: 3 Date: Fri, 8 Oct 2010 10:19:19 +0200 From: Martignier, Philippe philippe.martign...@wipo.int Subject: [otrs] OTRS 2.4.8. the signature is no more shown on email-tickets To: 'otrs@otrs.org' otrs@otrs.org Message-ID: 6f31dc7ebc4465428db5706f309dbb13096131a...@iccv101c.gms02.unicc.org Content-Type: text/plain; charset=us-ascii Hi there, Just been upgrading from 2.4.7 to 2.4.8 and the signature is no more visible on the screen when doing an email-ticket. The signature is well pasted when the email is sent but it is really annoying for users to not see their signature ... Is it a bug or a new feature? Thanks Philippe Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.intmailto:philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -- next part -- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20101008/10b1bae4/attachment.html -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 25, Issue 15
[otrs] Attachments - Responses
Hi, I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error Invalid Challenge Token Thanks Claude - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] iPhone App - Ticket Search?
Is there a ticket search option for the app? I can't see how to find tickets for a given user or subject. Hugh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone App - Ticket Search?
Hi Hugh, unfortunately it's a missing feature in iPhone App Version 1.0. It will be available in next mobile app. -Martin On 08.10.2010, at 13:47, Hugh Kelley wrote: Is there a ticket search option for the app? I can't see how to find tickets for a given user or subject. Hugh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://edenhofer.de/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Android app
Is there any work going on for an Android app for OTRS? Android is becoming wildly popular locally here and I expect most new users at our organization will be getting Android phones vs the Iphones going forward. I'm already seeing Iphones being replaced with Android phones on a regular basis. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www.caisoft.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Android app
Having just got OTRS on a number of iPhones and an iPad here, I feel a bit left out with my Android, it would be a useful app so +1 for an Android app. Josh. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jason B. Loven Sent: 08 October 2010 14:10 To: User questions and discussions about OTRS. Subject: [otrs] Android app Is there any work going on for an Android app for OTRS? Android is becoming wildly popular locally here and I expect most new users at our organization will be getting Android phones vs the Iphones going forward. I'm already seeing Iphones being replaced with Android phones on a regular basis. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www.caisoft.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Android app
On 10/08/2010 09:29 AM, Hiren Joshi wrote: Having just got OTRS on a number of iPhones and an iPad here, I feel a bit left out with my Android, it would be a useful app so +1 for an Android app. I too would be interested in that. If there is not work done on an Android app, we should start doing it then. =) Josh. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jason B. Loven Sent: 08 October 2010 14:10 To: User questions and discussions about OTRS. Subject: [otrs] Android app Is there any work going on for an Android app for OTRS? Android is becoming wildly popular locally here and I expect most new users at our organization will be getting Android phones vs the Iphones going forward. I'm already seeing Iphones being replaced with Android phones on a regular basis. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www.caisoft.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
