Re: [otrs] Signature per agent
Hi Muhammad, On May 8, 2011, at 17:10 , Muhammad El-Sergani wrote: > Is there anyway to define a signature per agent, and not just a shared > signature? > Unfortunately no, because the signatures come from the queue. But, as stated, if you use variables, you can get the agents name in the signature. As OTRS is designed for working in teams, the philosophy of an centrally configured standard signature per queue is the de facto. What is the purpose of having individual signatures in an organization working in teams? What business case are you researching/implementing? Have you looked to http://otrsteam.ideascale.com/ to add your feature request? This is a good start for sending us feedback about your use case and implementation ideas. ///shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Signature per agent
Have fun! :)
I sure will! Thanks a lot!
Thanks and Best Regards,
Muhammad El-Sergani.
On Sun, May 8, 2011 at 8:09 PM, Martin Edenhofer wrote:
> Hi Muhammad,
>
> you easily can do this by just creating new agent preferences in
> Kernel/Config.pm
>
> [...]
> $Self->{PreferencesGroups}->{Phone} = {
> Module => 'Kernel::Output::HTML::PreferencesGeneric',
> Column => 'Other Options',
> Label => 'Phone',
> Desc=> 'Phone',
> Block => 'Input',
> Data=> '$Env{"UserPhone"}',
> PrefKey => 'UserPhone',
> Prio=> 6000,
> Active => 1,
> };
> $Self->{PreferencesGroups}->{Mobile} = {
> Module => 'Kernel::Output::HTML::PreferencesGeneric',
> Column => 'Other Options',
> Label => 'Mobile',
> Desc=> 'Mobile',
> Block => 'Input',
> Data=> '$Env{"UserMobile"}',
> PrefKey => 'UserMobile',
> Prio=> 6001,
> Active => 1,
> };
> [...]
>
> Then you can access it in this case via
> and .
>
> Have fun! :)
>
> -Martin
>
> http://edenhofer.de/
>
> On 08.05.2011, at 17:29, Muhammad El-Sergani wrote:
>
> Thanks Martin,
>
> Well, yeah, that's what I'm doing actually.
>
> But, I needed to add more attributes, and I'm not sure if it'll go
> correctly, or just wrong. Like adding the cell no., IM details etc...
> In our line of work, these are important details.
>
> If you can help, that'd be highly appreciated!
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Sun, May 8, 2011 at 6:20 PM, Martin Edenhofer wrote:
>
>> Hi Muhammad,
>>
>> just shared signatures. But you can use place holders for agent
>> attributes, e. g. and any other attribute.
>>
>> Greetings,
>>
>> -Martin
>>
>> http://edenhofer.de/
>>
>> On 08.05.2011, at 17:10, Muhammad El-Sergani wrote:
>>
>> > Dear list,
>> >
>> > Is there anyway to define a signature per agent, and not just a shared
>> signature?
>> >
>> > Thanks and Best Regards,
>> > Muhammad El-Sergani.
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
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Re: [otrs] Signature per agent
Hi Muhammad,
you easily can do this by just creating new agent preferences in
Kernel/Config.pm
[...]
$Self->{PreferencesGroups}->{Phone} = {
Module => 'Kernel::Output::HTML::PreferencesGeneric',
Column => 'Other Options',
Label => 'Phone',
Desc=> 'Phone',
Block => 'Input',
Data=> '$Env{"UserPhone"}',
PrefKey => 'UserPhone',
Prio=> 6000,
Active => 1,
};
$Self->{PreferencesGroups}->{Mobile} = {
Module => 'Kernel::Output::HTML::PreferencesGeneric',
Column => 'Other Options',
Label => 'Mobile',
Desc=> 'Mobile',
Block => 'Input',
Data=> '$Env{"UserMobile"}',
PrefKey => 'UserMobile',
Prio=> 6001,
Active => 1,
};
[...]
Then you can access it in this case via and
.
Have fun! :)
-Martin
http://edenhofer.de/
On 08.05.2011, at 17:29, Muhammad El-Sergani wrote:
> Thanks Martin,
>
> Well, yeah, that's what I'm doing actually.
>
> But, I needed to add more attributes, and I'm not sure if it'll go correctly,
> or just wrong. Like adding the cell no., IM details etc...
> In our line of work, these are important details.
>
> If you can help, that'd be highly appreciated!
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Sun, May 8, 2011 at 6:20 PM, Martin Edenhofer wrote:
> Hi Muhammad,
>
> just shared signatures. But you can use place holders for agent attributes,
> e. g. and any other attribute.
>
> Greetings,
>
> -Martin
>
> http://edenhofer.de/
>
> On 08.05.2011, at 17:10, Muhammad El-Sergani wrote:
>
> > Dear list,
> >
> > Is there anyway to define a signature per agent, and not just a shared
> > signature?
> >
> > Thanks and Best Regards,
> > Muhammad El-Sergani.
-
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Re: [otrs] Signature per agent
Thanks Martin, Well, yeah, that's what I'm doing actually. But, I needed to add more attributes, and I'm not sure if it'll go correctly, or just wrong. Like adding the cell no., IM details etc... In our line of work, these are important details. If you can help, that'd be highly appreciated! Thanks and Best Regards, Muhammad El-Sergani. On Sun, May 8, 2011 at 6:20 PM, Martin Edenhofer wrote: > Hi Muhammad, > > just shared signatures. But you can use place holders for agent attributes, > e. g. and any other attribute. > > Greetings, > > -Martin > > http://edenhofer.de/ > > On 08.05.2011, at 17:10, Muhammad El-Sergani wrote: > > > Dear list, > > > > Is there anyway to define a signature per agent, and not just a shared > signature? > > > > Thanks and Best Regards, > > Muhammad El-Sergani. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Signature per agent
Hi Muhammad, just shared signatures. But you can use place holders for agent attributes, e. g. and any other attribute. Greetings, -Martin http://edenhofer.de/ On 08.05.2011, at 17:10, Muhammad El-Sergani wrote: > Dear list, > > Is there anyway to define a signature per agent, and not just a shared > signature? > > Thanks and Best Regards, > Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Signature per agent
Dear list, Is there anyway to define a signature per agent, and not just a shared signature? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
