Re: [otrs] Modules update is gone after update
Dera Rangel, On 18.07.2011, at 14:40, Rangel Perez Sardinha wrote: After upgrade OTRS to 3.09 and update ITSM to 3.0.4 the menu of itsm options are gone. All user still with permission in ITSM modules and other modules like FAQ, i had try remove and re-add groups permission, but i am still not seeing ITSM and FAQ option (CMDB,CHANGES, FAQ, etc. ) Could someone help me? Did you strictly follow the UPGRADING file? There are some SyConfig options that might need to reset. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Changing PostMaster pickup time
Thanks Lars! Lars Jørgensen l...@kb.dk wrote: Hi Nathan, Yeah, you need to install the new crontab. Look at bin/Cron.sh. Running it without any parameters gives you some instructions. Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nathan Unsworth Sent: Sunday, July 17, 2011 5:38 AM To: otrs@otrs.org Subject: [otrs] Changing PostMaster pickup time I need to change the amount of time between each mail pickup from 10 minutes to 1 minute. I have modified the var/cron/postmaster_mailbox file to reflect this and have restarted cron. Is there anything else I need to change to properly set this new pickup time? ~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] resetting root password
I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the source install. I got the thing up and running (kind of) I know that when it asked me for the root password I typed the right thing. I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on forgot password but that wont help because there is something wrong with the mail setup. Am I bricked again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over. How can I ssh into the machine and use the shell to set the web password for root ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] resetting root password
Or otrs@localhost. ? Sent from my iPhone On Jul 18, 2011, at 7:40 PM, Robert Woodworth robe...@a10networks.com wrote: I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the source install. I got the thing up and running (kind of) I know that when it asked me for the root password I typed the right thing. I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on forgot password but that wont help because there is something wrong with the mail setup. Am I bricked again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over. How can I ssh into the machine and use the shell to set the web password for root ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] resetting root password
Did you try root@localhost ? Sent from my iPhone On Jul 18, 2011, at 7:40 PM, Robert Woodworth robe...@a10networks.com wrote: I finally gave up on Turnkey OTRS. I took a fresh Ubuntu10 machine and got the source install. I got the thing up and running (kind of) I know that when it asked me for the root password I typed the right thing. I cant log into this thing via the web. I tried root, admin, otrs To no avail. I clicked on forgot password but that wont help because there is something wrong with the mail setup. Am I bricked again? Is there ANY salvage? Its taken me a whole day to get this far and I REALLY DON'T want to wipe the machine and start all over. How can I ssh into the machine and use the shell to set the web password for root ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Multiple instances
Hello, I have set up multiple OTRS instances using mod_perl on a single server (using http://blog.otrs.org/2010/08/11/how-to-run-multiple-mod_perl-supported-otrs-on-a-single-host/). Everything works except for the fact that otrs2 can view otrs1 logs from the web interface. The Config.pm files both have their logging set appropriately, and the log files are both written to individually for each site (/opt/otrs1/var/log/otrs.log and /opt/otrs2/var/log/otrs.log). However, in the OTRS web page under Admin - System Log, otrs2 user can see otrs1 logs. The log for otrs2 is quiet, so I can't confirm otrs1 can see otrs2's logging data within their admin page or not. What might be causing this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs-de] Keine neuen Ticketbenachrichtigung bei Out of Office
Jetzt in der Ferienzeit sind einige Agenten im Urlaub - und haben diese Zeit auch korrekt im Out of Office eingetragen (Start Enddatum, und angestellt). Dennoch kriegen diese Agenten Benachrichtigungen über neue Tickets per Email zugesand. Warum?! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
[otrs-de] Dashbaord - Elemente registrieren
Hallo OTRS-User, verwendete Version: OTRS 2.4.9 Ich möchte im Dashboard einige Elemente (z.B. DashboardBackend###0130-TicketPendingReminder) (Anm.: Zahl geändert, damit sich die Reihenfolge der angezeigten Module ändert) nur für bestimmte Gruppen registrieren. Dazu hab ich in der SysConfig bei dem Element folgendes eingetragen: Schlüssel - Inhalt Group - Gruppe1;Gruppe2 Permission - rw Daraufhin ist der Block Erinnerungs-Tickets im Dashboard nur dann sichtbar, wenn der Agent in beiden Gruppen (Gruppe1 und Gruppe2) das Recht 'rw' besitzt, d.h. es ist quasi eine UND-Verknüpfung. Ich bräuchte hier aber eine ODER-Verknüpfung, d.h. alle Agenten, die ausschließlich in Gruppe1 oder Gruppe2 das Recht 'rw' besitzen, sollen das Modul sehen. Oder kann man über den Schlüssel Group auch negativ filtern, so dass ich eine Benutzergruppe ausschließe und alle anderen Gruppen das Modul sehen? Was muss ich in beiden Fällen denn im Schlüssel Group eintragen? Vielen Dank für eure Hilfe. Gruß Josef - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
Re: [otrs-de] Keine neuen Ticketbenachrichtigung bei Out of Office
Hallo Ralf, On 18.07.2011, at 12:53, Ralf Hildebrandt wrote: Jetzt in der Ferienzeit sind einige Agenten im Urlaub - und haben diese Zeit auch korrekt im Out of Office eingetragen (Start Enddatum, und angestellt). Dennoch kriegen diese Agenten Benachrichtigungen über neue Tickets per Email zugesand. Warum?! Weil diese Einstellung keine Emails an die Agenten verhindert ;-) Die Idee ist das Tcikets freigegeben werden wenn man out-of-ofifce ist und ein FollowUp bekommt und dass ein Ticket nicht auf einen gesperrt wird bei einem FollowUp (Einstellung per Queue) wenn man out-of-office ist. Zudem kann bei jeder Information und bei jedem Besitzerwechsel revisionssicher eingesehen werden ob der jeweilige Agent zu der Zeit verfügbar war oder nicht. Cheers, Nils — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
