Re: [otrs] Special character in ACL
Hi José, On Mon, Oct 10, 2011 at 18:18, José Francisco Luis Medina wrote: > these create an ACL in my OTR but I'm having problems because the name of my > services have special characters such as: Aplicación. > > Do they know who may owe this? please write on the top of the file where your ACLs are stored: use utf8; This is addressed by default in upcoming OTRS 3.1: - 2011-04-19 Fixed bug#3549 - ACLs don't work against queues with nonlatin characters. -- Mike - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Special character in ACL
Hi, these create an ACL in my OTR but I'm having problems because the name of my services have special characters such as: Aplicación. Do they know who may owe this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Generic Agent (Rory)
Went through the directions however after running sudo ./Cron.sh restart fireline it lists Cron.sh start/stop OTRS . four times then I do crontab -l and I get nothing? For your system you would run; sudo ./Cron.sh restart fireline Once the script has run check that the crontab for the otrs user has been filled crontab -l Once done, review your crontab backup file for any entries you might want to restore to you otrs users crontab and add them as necessary. Thank you, Garabed Yegavian 323.465.6772 x3414 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: Thursday, October 06, 2011 1:25 PM To: otrs@otrs.org Subject: otrs Digest, Vol 37, Issue 9 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Generic Agent (Rory) 2. Re: New line automatically inserted in event based Notifications (Gerald Young) 3. Re: Stats about escalations (Michiel Beijen) 4. ACL Ticket Type-Service (Carlos Andr?s Gallego Arboleda) 5. Re: ACL Ticket Type-Service (Nils Leideck) -- Message: 1 Date: Thu, 6 Oct 2011 13:45:18 +0100 From: Rory Subject: Re: [otrs] Generic Agent To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=ISO-8859-1 Hi Garabed, We can see now that your Cron jobs are running correctly from this line; Oct 5 08:55:01 support CRON[32664]: (fireline) CMD (date) So the next thing to do is get the OTRS cron jobs included in the crontab. Firstly log in as your otrs user, fireline. List the current items of the crontab and save them to a file (in case you need to keep anything that is currently in the OTRS user's crontab) e.g. crontab -l > /opt/otrs/20111006_cronbackup When you run the otrs Cron.sh script it will overwrite whatever is currently in your crontab for the otrs user. Switch to the OTRS bin directory; cd /opt/otrs/bin The syntax for running the Cron.sh script as root is as follows sudo ./Cron.sh For your system you would run; sudo ./Cron.sh restart fireline Once the script has run check that the crontab for the otrs user has been filled crontab -l Once done, review your crontab backup file for any entries you might want to restore to you otrs users crontab and add them as necessary. Last thing is to make sure the generic agent crontab entry is enabled. List the contents of your crontab and look for the section about the Generic Agent. Make sure the following line does not have a hash symbol (#) at the start of the line which sould comment it out; */10 * * * *$HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null If the line is commented out with a # then open the crontab for editing and remove it. Save the changes and you are done. >From this point on the crontab should be working correctly. If the Cron.sh script still didn't run for some reason let us know. The next thing to check is that your generic agent has run. Check the otrs log file when you expect your Generic Agent to have run to confirm that it worked. Let us know how you get on. Kind regards, Rory Clerkin -- Message: 2 Date: Thu, 6 Oct 2011 11:05:46 -0400 From: Gerald Young Subject: Re: [otrs] New line automatically inserted in event based Notifications To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" Sometimes that happens with the wrapping of the window. If you drag it bigger, it may "fix" the issue. On Wed, Oct 5, 2011 at 11:51 AM, Robert Poreba wrote: > Hi All, > > Does anybody know how to stop formatting of event based notifications (ie. > inserting new line character every know and then)? > > Currently when we add a note, the email sent to the customer can look like > below which doesn't look very clear. > > Note added: > "a problem with its' Clustered HA firewalling system which is affecting the > even numbered mimecast servers" > > Notification sent: > > a problem with its' Clustered HA firewalling system which is affecting > > the > > even numbered mimecast servers > > I would like the notification to have the same format as the note added. > > -- > Thanks a lot > Robert > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- next part -- An HTML atta
[otrs] FAQ in FileSystem and not in DB its possible?
Hi, my question is, as I can keep my FAQ files on my file system, and not in the DB, is it possible? someone has done? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Block or reject emails?
Is there a way I can block or reject emails in OTRS and also not sending out automatic replies to certain specified addresses? We have some problems with some newsletter-junkmails and some endless loops that are filling up our RAW inbox ... We're using an external POP3 server and I can't set up anything on that side... What platform are you running OTRS on? If Linux, set up a MTA on your OTRS server and use fetchmail to retrieve the mail from the remote site and deliver to ids on your local system. You can do anything you want at that point - spam filtering, whitelisting, etc, etc. fetchmail retrieves the mail via POP and redelivers it to a local SMTP on your box so you have total control. If Windows, I'm not sure there's much you can do. You can front-end a Windows server with a Linux machine and do the same, but it's a lot more of a PITA. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Block or reject emails?
My pleasure! On Oct 10, 2011, at 9:51 , Andy Wodfer wrote: > Thanks a lot! > Just what I was looking for! :-) But, this is just a work-around. I use this as a temporary front-end fix for a mailserver config. As, it may be that this "SPAM" is affecting other systems/users as well. So, you decide! ///shawn- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Block or reject emails?
Thanks a lot! Just what I was looking for! :-) Andy --- On Mon, Oct 10, 2011 at 9:40 AM, Shawn Beasley wrote: > > On Oct 10, 2011, at 9:34 , Andy Wodfer wrote: > > Is there a way I can block or reject emails in OTRS and also not sending > out automatic replies to certain specified addresses? We have some problems > with some newsletter-junkmails and some endless loops that are filling up > our RAW inbox ... > > > You need a Postmaster Filter with > > Match: EMAILADDRESS:m...@domain.com > Set: X-OTRS-Ignore yes > Stop After Match yes > > ///shawn > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Block or reject emails?
On Oct 10, 2011, at 9:34 , Andy Wodfer wrote: > Is there a way I can block or reject emails in OTRS and also not sending out > automatic replies to certain specified addresses? We have some problems with > some newsletter-junkmails and some endless loops that are filling up our RAW > inbox ... You need a Postmaster Filter with Match: EMAILADDRESS:m...@domain.com Set: X-OTRS-Ignore yes Stop After Match yes ///shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Block or reject emails?
Hi, Is there a way I can block or reject emails in OTRS and also not sending out automatic replies to certain specified addresses? We have some problems with some newsletter-junkmails and some endless loops that are filling up our RAW inbox ... We're using an external POP3 server and I can't set up anything on that side... I'm running an older v. 2.4.7. Thanks! Andy - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
