Re: [otrs] how cutomize sheet size in PDF
Hi Mike, PDF::PageSize only receive: * Letter * A4 * Legal (perhaps). I wanna know how customize PDF sheet report, "the clear way", but i try this change PDF.pm, when mediabox(w,h), is called. This way is very dirty and causes that the pdf generation is acting weird u_u. Regards. A las Miércoles, 05/09/2012 en 13:43 Michiel Beijen escribió: Hi, Only on a system-wide basis; see the PDF::PageSize setting in SysConfig: http://doc.otrs.org/3.1/en/html/config.html#Framework:Core::PDF [1] -- Mike On Wed, Sep 5, 2012 at 8:36 PM, Soporte Informatica PGJE wrote: > Hello, > > > > Is posible customize the sheet size in PDF format?, for example A5, A0, etc > > > > Regards. > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Links: -- [1] http://doc.otrs.org/3.1/en/html/config.html#Framework:Core::pDF - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] how cutomize sheet size in PDF
Hi, Only on a system-wide basis; see the PDF::PageSize setting in SysConfig: http://doc.otrs.org/3.1/en/html/config.html#Framework:Core::PDF -- Mike On Wed, Sep 5, 2012 at 8:36 PM, Soporte Informatica PGJE wrote: > Hello, > > > > Is posible customize the sheet size in PDF format?, for example A5, A0, etc > > > > Regards. > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] how cutomize sheet size in PDF
Hello, Is posible customize the sheet size in PDF format?, for example A5, A0, etc Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Problems with group of email
Hello David, > I don’t understand what you’re trying to do. From what you’ve told us, > you’ve set up OTRS and given customers accounts. If the customer has an > account and they use custo...@company.com, it works as expected. So far, > well and good. The From: line is the customer’s ID, correct?. > > Exactly. > Does n...@company.com exist as a OTRS user, or have you implemented > something that does a lookup of *@company.com and assigns it to the > appropriate OTRS user? > > If not, what do you **want** OTRS to do? > > Yes. I have a customer that his ID and email is n...@company.com. In this scenario, he does not receive messages from my OTRS system. To do a test, I created a customer with an email n...@mycompany.com (my email car...@mycompany.com is part of this group) and when I created a ticket, I did not get the response. The funny thing is: OTRS says (looking at logs) that the email was sent and the mail account used by OTRS also says the email was sent (looking at sent mail). Via customer panel I can see the response, but nothing arrives in my email. I’d suspect you’re getting caught by that code, especially if your mail server is on a range of IP addresses designated as home or small business services. Contact postmas...@google.com to find out how you can get your server past that. That's what I'm doing right now, I think is my last chance. Answering Gerald: *What happens if you send an email to customer_gr...@googlegroups.com?* I get the messages. Well, I'm not sure if this is an OTRS issue or not. Thank you, --- Carlos Eduardo Ribas - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer field won't populate in new tickets
Mark Are all users using the same Theme? -- Kind Regards, Robert On 5 Sep 2012, at 12:58, "Mark Dissington" wrote: > Something very strange going on here with otrs 3.1.7 (now upgraded to 3.1.10) > to try to resolve the issue. > > For both New Phone Tickets and New Email Tickets the customer field won't > populate with the data from the Javascript customer search for SOME users. > For example my accoutn works fine - create a new phone ticket, start typing > in the "from customer" field click on the correct customer, field populates > with the data and is greyed out, another "from customer" field appears for > adding the next one if required. > > For our agents with the problem - they start typing in the "from customer" > field and the customer data is displayed as normal, but clicking on the > customer or tabing to the next field then empties the field rather than > displaying the selected customer. > > This only affects, _some_ agents, it isn't PC specific as logging in with a > working account on that PC then works, and using one of the faulty accounts > on a working PC fails. > Have checked all Roles/Groups and everything seems the same between working > and non-working agents. No changes are made to ACLs anywhere, any config > changes only made through the Sysconfig GUI. > > These accounts _were definitely_ working. Has been an issue for ~2 months > (since upgrade to 3.1.x from 3.0.x probably) > > TIA, > Mark. > > Netmania IT Limited > Registered in England No: 4039293 > Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, > Staffordshire, UK, WS13 8EX > VAT Reg No: 765 6677 74 > > This electronic message contains information from Netmania IT Ltd which may > be privileged and confidential. The information is intended to be for the use > of the individual(s) or entity named above. If you are not the intended > recipient, be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone or email (to the > number or address above) immediately. > > Activity and use of the Netmania IT Ltd's email system is monitored to secure > its effective operation and for other lawful business purposes. > Communications using this system will also be monitored and may be recorded > to secure effective operation and for other lawful business purposes. > > -- > Scanned by iCritical. > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] ITSM-CIAttributeCollection and KIX4OTRS for OTRS 3.1 free to download
Hi all, we have published recently the ITSM-CIAttributeCollection for OTRS 3.1. Free download: http://www.cape-it.de/additional-modules.html Additionally, new version of KIX4OTRS 4.2 for OTRS 3.1 is available, too. What is new? The dynamic fields can be set in accordance with each other with unlimited depth and they are displayed as a neatly arranged tree in the Admin-GUI. For the agents, dynamic fields (up to KIX4OTRS 4.1: free fields) will be displayed in a new tab in the ticket view. http://www.cape-it.de/news-en/items/new-release-kix4otrs-42-for-otrs-31-available-immediately.html Kind regards, Anna ** Besuchen Sie uns auf dem IT- Anwenderforum in Chemnitz ** ** vom 11.09.2012 - 12.09.2012 ** - - - - - - - - - - - - - - - Anna Brakoniecka c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Customer field won't populate in new tickets
Something very strange going on here with otrs 3.1.7 (now upgraded to 3.1.10) to try to resolve the issue. For both New Phone Tickets and New Email Tickets the customer field won't populate with the data from the Javascript customer search for SOME users. For example my accoutn works fine - create a new phone ticket, start typing in the "from customer" field click on the correct customer, field populates with the data and is greyed out, another "from customer" field appears for adding the next one if required. For our agents with the problem - they start typing in the "from customer" field and the customer data is displayed as normal, but clicking on the customer or tabing to the next field then empties the field rather than displaying the selected customer. This only affects, _some_ agents, it isn't PC specific as logging in with a working account on that PC then works, and using one of the faulty accounts on a working PC fails. Have checked all Roles/Groups and everything seems the same between working and non-working agents. No changes are made to ACLs anywhere, any config changes only made through the Sysconfig GUI. These accounts _were definitely_ working. Has been an issue for ~2 months (since upgrade to 3.1.x from 3.0.x probably) TIA, Mark. Netmania IT Limited Registered in England No: 4039293 Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, Staffordshire, UK, WS13 8EX VAT Reg No: 765 6677 74 This electronic message contains information from Netmania IT Ltd which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the Netmania IT Ltd's email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. -- Scanned by iCritical. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Mysql | Support sql benchmark wrong?
Hi there! I have migrated our otrs installation to an ubuntu 12.04 lts server (formerly 8.04). The Support overview states "everything is fine" - is made a view commandline benchmark tests of the mysql 5.5 server ... all stated a very good performance, the Otrs itself "feels" very fast BUT the included support tests claim an Insert,update,delete time of 32s (Select 4s) when starting the Normal test. Could it be that the tests are simply wrong? regards Martin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS3.1 - Follow Ups/Reply Tickets do not appear in Dashboard
okay, i think i want the FollowUpState to change the state from
pending to open. Then it should appear in my Dashboard.
I upgraded from 2.4 to 3.0 to 3.1 and the FollowUpState does not seem
to work anymore. PostmasterFollowUpState is set to open in Ticket ->
Core::PostMaster
What else could be wrong?
Here i grepped for some more infos:
otrs:/var/www/otrs# grep -R "FollowUpState" *
CHANGES: - 2007-04-13 Fixed bug# 1741 - "PostmasterFollowUpStateClosed" buggy on
CHANGES:was was already closed
(Ticket::Core::PostMaster::PostmasterFollowUpStateClosed).
Kernel/Config.pm: $Self->{'PostmasterFollowUpState'} = 'open';
Kernel/Config.pm: $Self->{'PostmasterFollowUpStateClosed'} = 'open';
Kernel/System/PostMaster/FollowUp.pm:my $State =
$Self->{ConfigObject}->Get('PostmasterFollowUpState') || 'open';
Kernel/System/PostMaster/FollowUp.pm:&&
$Self->{ConfigObject}->Get('PostmasterFollowUpStateClosed')
Kernel/System/PostMaster/FollowUp.pm:$State =
$Self->{ConfigObject}->Get('PostmasterFollowUpStateClosed');
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl:
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl:
Kernel/Modules/CustomerTicketZoom.pm:Name => 'FollowUpState',
Kernel/Config/Files/Ticket.xml:
Kernel/Config/Files/Ticket.xml:
Kernel/Config/Files/ZZZAAuto.pm:delete $Self->{'PostmasterFollowUpStateClosed'};
Kernel/Config/Files/ZZZAAuto.pm:$Self->{'PostmasterFollowUpState'} = 'open';
Kernel/Config/Files/ZZZAuto.pm:$Self->{'PostmasterFollowUpStateClosed'}
= 'open';
scripts/test/PostMaster.t:$NamePrefix . ' Run() -
FollowUp/PostmasterFollowUpState check',
scripts/test/PostMaster.t:Key =>
'PostmasterFollowUpStateClosed',
scripts/test/PostMaster.t:$NamePrefix . ' Run() -
FollowUp/PostmasterFollowUpStateClosed check',
Binary file var/tmp/CacheFileStorable/XMLParse/9d92baf9bb36a489742f5829c0018192
matches
var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-e6333e07fa1441f10f96c342ef53ed13.pm:
'Name' => 'PostmasterFollowUpState',
var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-e6333e07fa1441f10f96c342ef53ed13.pm:
'Name' => 'PostmasterFollowUpStateClosed',
Thanks,
Mario
On Wed, Sep 5, 2012 at 10:00 AM, ml ml wrote:
> Hello List,
>
> i create a new E-Mail Ticket and set the State to Pending (in about 1
> or 2 Weeks). My Customer/Client now replies within that time, then i
> only get a E-Mail Notification. This E-Mail Reply does not appear in
> my Dashboard.
> Why? I would have expected it in "Open Tickets / Need to be answered"
>
> If i do the same with the State Open, then the reply appears in my
> Dashboard "Open Tickets / Need to be answered" after a reply.
>
> Thanks,
> Mario
-
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[otrs] OTRS3.1 - Follow Ups/Reply Tickets do not appear in Dashboard
Hello List, i create a new E-Mail Ticket and set the State to Pending (in about 1 or 2 Weeks). My Customer/Client now replies within that time, then i only get a E-Mail Notification. This E-Mail Reply does not appear in my Dashboard. Why? I would have expected it in "Open Tickets / Need to be answered" If i do the same with the State Open, then the reply appears in my Dashboard "Open Tickets / Need to be answered" after a reply. Thanks, Mario - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
