Re: [otrs] CustomerID as required field in AgentTicketClose
Yes. change the css for the customerID field to the required/manadatory class. (copy from a rendered HTML of something that's required.) On Thu, Sep 13, 2012 at 10:32 AM, ml ml wrote: > On Thu, Sep 13, 2012 at 4:28 PM, Steven Carr wrote: >> But the call is already allocated to a customer, the customer will be >> the email address that you entered in the phone call. >> >> What I think you actually want is that you can't close a call if you >> haven't assigned the call to an actual valid customer from your >> customer database. Not sure how to require that. >> >> Steve > > > Yes, thats what i want! :) > > Anyone else? > > Thanks, > Mario > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerID as required field in AgentTicketClose
On Thu, Sep 13, 2012 at 4:28 PM, Steven Carr wrote: > But the call is already allocated to a customer, the customer will be > the email address that you entered in the phone call. > > What I think you actually want is that you can't close a call if you > haven't assigned the call to an actual valid customer from your > customer database. Not sure how to require that. > > Steve Yes, thats what i want! :) Anyone else? Thanks, Mario - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerID as required field in AgentTicketClose
I can understand how CustomerID is empty on a phone call, if you don't have a customer added for the email entry. As procedure, though, you can click the Customer button and assign a "real" customer, then close the ticket. (also, ditto what Steven says). On Thu, Sep 13, 2012 at 10:17 AM, ml ml wrote: > Yes i can. > > I just created a Phone Call Ticket and left the CustomerID Field empty. > > Then i closed that ticket. AgentTicketClose does NOT have the > CustomerID field here... > > Thanks, > Mario > > On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young wrote: >> The CustomerID is already a part of the ticket, in the ticket table. >> You can't close a ticket that doesn't have that information... You >> can't close a ticket without being in the ticket. >> >> >> >> On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote: >>> Hello List, >>> >>> i have OTRS 3.1 and i want the CustomerID field to be required >>> AgentTicketClose. >>> >>> How do i do that? >>> >>> Thanks, >>> Mario >>> - >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerID as required field in AgentTicketClose
But the call is already allocated to a customer, the customer will be the email address that you entered in the phone call. What I think you actually want is that you can't close a call if you haven't assigned the call to an actual valid customer from your customer database. Not sure how to require that. Steve On 13 September 2012 15:17, ml ml wrote: > Yes i can. > > I just created a Phone Call Ticket and left the CustomerID Field empty. > > Then i closed that ticket. AgentTicketClose does NOT have the > CustomerID field here... > > Thanks, > Mario > > On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young wrote: >> The CustomerID is already a part of the ticket, in the ticket table. >> You can't close a ticket that doesn't have that information... You >> can't close a ticket without being in the ticket. >> >> >> >> On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote: >>> Hello List, >>> >>> i have OTRS 3.1 and i want the CustomerID field to be required >>> AgentTicketClose. >>> >>> How do i do that? >>> >>> Thanks, >>> Mario >>> - >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerID as required field in AgentTicketClose
Yes i can. I just created a Phone Call Ticket and left the CustomerID Field empty. Then i closed that ticket. AgentTicketClose does NOT have the CustomerID field here... Thanks, Mario On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young wrote: > The CustomerID is already a part of the ticket, in the ticket table. > You can't close a ticket that doesn't have that information... You > can't close a ticket without being in the ticket. > > > > On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote: >> Hello List, >> >> i have OTRS 3.1 and i want the CustomerID field to be required >> AgentTicketClose. >> >> How do i do that? >> >> Thanks, >> Mario >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] CustomerID as required field in AgentTicketClose
The CustomerID is already a part of the ticket, in the ticket table. You can't close a ticket that doesn't have that information... You can't close a ticket without being in the ticket. On Thu, Sep 13, 2012 at 9:59 AM, ml ml wrote: > Hello List, > > i have OTRS 3.1 and i want the CustomerID field to be required > AgentTicketClose. > > How do i do that? > > Thanks, > Mario > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] CustomerID as required field in AgentTicketClose
Hello List, i have OTRS 3.1 and i want the CustomerID field to be required AgentTicketClose. How do i do that? Thanks, Mario - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] audit configuration changes
Hi all, is there a module to audit changes done via Sysconfig? Kind regards, Juan Clavero - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
