Re: [otrs] OTRS helpdesk vs OTRS ITSM
Short version: OTRS helpdesk is the core technology of recording and allowing agents to respond to requests. OTRS ITSM imposes additional IT service management tools and concepts on the processing of requests to help you implement a ITIL-based process customized to your organization. ITSM is not ITIL-in-a-box (you won't be magically ITIL-compliant if you implement it). Think of it as a toolkit to use in implementing your own ITIL-compliant processes. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Kaushal Shriyan Sent: Monday, March 25, 2013 5:40 AM To: User questions and discussions about OTRS. Subject: [otrs] OTRS helpdesk vs OTRS ITSM Hi, Can someone please help me understand the difference between OTRS helpdesk vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux version 6.4. Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Details about OTRS Database
Thanks a lot. I found this one useful . http://wiki.otterhub.org/index.php?title=Report_generators Thanking You Darshak Modi Elitecore-IN 919909008245 On 25-03-2013 PM 04:06, Steven Carr wrote: You can find the database schema diagram in the code... https://github.com/OTRS/otrs/blob/master/doc/OTRSDatabaseDiagram.png I don't know of any repository of SQL snippets that will get specific data out of the database for you so you're probably on your own with that (you could turn on SQL query logging so you can see the various queries OTRS makes to the database which would give you a starting point). Steve On 25 March 2013 10:03, Darshak Modi wrote: Dear All, I want to use external report tool using OTRS DB. Is there any document describing Database details and how to use for reporting? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS helpdesk vs OTRS ITSM
OTRS helpdesk is the base product. OTRS ITSM is the OTRS helpdesk product with additional modules installed which give it ITSM functionality... http://www.otrs.com/en/software/otrs-itsm/features/ Steve On 25 March 2013 09:40, Kaushal Shriyan wrote: > Hi, > > Can someone please help me understand the difference between OTRS helpdesk > vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS > Linux version 6.4. > > Regards, > > Kaushal > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Details about OTRS Database
You can find the database schema diagram in the code... https://github.com/OTRS/otrs/blob/master/doc/OTRSDatabaseDiagram.png I don't know of any repository of SQL snippets that will get specific data out of the database for you so you're probably on your own with that (you could turn on SQL query logging so you can see the various queries OTRS makes to the database which would give you a starting point). Steve On 25 March 2013 10:03, Darshak Modi wrote: > Dear All, > > I want to use external report tool using OTRS DB. > > Is there any document describing Database details and how to use for > reporting? > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Details about OTRS Database
Dear All, I want to use external report tool using OTRS DB. Is there any document describing Database details and how to use for reporting? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS helpdesk vs OTRS ITSM
Hi, Can someone please help me understand the difference between OTRS helpdesk vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux version 6.4. Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
