Re: [otrs] CMDB Integer

[Alvaro Cordero]

This is how I have it and its working.

 Input => {
   Type => 'Integer',
   ValueMin => 1,
   ValueMax => 50,
  },

[image: Imágenes integradas 1]

Regards


2013/5/29 Jan Řežab 

> Hi Alvaro.
>
> Thanks for response. But this advice not working. I see still only value 1.
>
> Regards
>
> S pozdravem
> Jan Řežab
> 
> Mobil: +420 724 144 708
> Email\GTalk ID\Skype: ho...@rezab.eu
> 
> Zpráva neobsahuje viry. Zkontrolováno očima.
> The message does not contain viruses. Checked by eyes.
>
>
> 2013/5/29 Alvaro Cordero 
>
>> You should add ValueMin => 1, and ValueMax => X after the definition and
>> that should do it.
>>
>> Regards
>>
>>
>> 2013/5/29 Jan Řežab 
>>
>>> Hi.
>>>
>>> I need use integer in CMDB.
>>> I changed definition of computer item and add this:
>>> {
>>> Key => 'RAM',
>>> Name => RAM (GB)',
>>> Input => {
>>> Type => 'Integer',
>>>},
>>> },
>>>
>>> This make dropdown menu. But show only value 1. How can I add min and
>>> max value for integer?
>>>
>>> Thanks in advanced.
>>>
>>> Honza
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>> ___
>> Alvaro Cordero Retana
>> Consultor de Tecnologias
>> Gridshield Monitoreo de Redes e
>> Infraestructura.
>> 2258-5757 ext 123
>> alv...@gridshield.net
>> www.gridshield.net
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> -
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> Archive: http://lists.otrs.org/pipermail/otrs
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>



-- 
___
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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Re: [otrs] CMDB Integer

[Jan Řežab]

Hi Alvaro.

Thanks for response. But this advice not working. I see still only value 1.

Regards

S pozdravem
Jan Řežab

Mobil: +420 724 144 708
Email\GTalk ID\Skype: ho...@rezab.eu

Zpráva neobsahuje viry. Zkontrolováno očima.
The message does not contain viruses. Checked by eyes.


2013/5/29 Alvaro Cordero 

> You should add ValueMin => 1, and ValueMax => X after the definition and
> that should do it.
>
> Regards
>
>
> 2013/5/29 Jan Řežab 
>
>> Hi.
>>
>> I need use integer in CMDB.
>> I changed definition of computer item and add this:
>> {
>> Key => 'RAM',
>> Name => RAM (GB)',
>> Input => {
>> Type => 'Integer',
>>},
>> },
>>
>> This make dropdown menu. But show only value 1. How can I add min and max
>> value for integer?
>>
>> Thanks in advanced.
>>
>> Honza
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> --
> ___
> Alvaro Cordero Retana
> Consultor de Tecnologias
> Gridshield Monitoreo de Redes e
> Infraestructura.
> 2258-5757 ext 123
> alv...@gridshield.net
> www.gridshield.net
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Re: [otrs] Hyperlinks dead? (javascript enabler)

[Martin Hochreiter]

Hi!
 
I think I got the problem –  the links in our auto-generated html mails lead
to an external site.
 
And that is blocked with  
AgentTicketZoom.dtl:… iframe sandbox="allow-same-origin
allow-popups" …
 
Is there a config option to allow that?
 
 
Regards
martin
 
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Juan Manuel Clavero Almirón
Gesendet: Mittwoch, 29. Mai 2013 12:10
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Hyperlinks dead? (javascript enabler)
 
Hi Martin,
If there's a javascript problem when loading the site, the javascript
enabler won't execute.
Can't you enable Firefox webmaster utils to see if there's been any
javascript error?
 
  _  

De: Martin Hochreiter [linux...@wavenet.at]
Enviado el: miércoles, 29 de mayo de 2013 12:04
Para: otrs@otrs.org  
Asunto: [otrs] Hyperlinks dead? (javascript enabler)
Hi!
 
In the latest OTRS version – with the latest firefox – we cant click on html
links any more.
There is simply nothing  happening when you do a left-mouse click on a link
in a document.
 
If you use [CTRL] – left mouse (or right click and “open in new tab”) than
its working.
 
I have seen a click event – preventer section in the head of the sourcecode
of the page, may
It be, that enabling the javascript after page loading is not working any
more with the latest firefox?
 
Regards
Martin
 
 
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Re: [otrs] CMDB Integer

[Alvaro Cordero]

You should add ValueMin => 1, and ValueMax => X after the definition and
that should do it.

Regards


2013/5/29 Jan Řežab 

> Hi.
>
> I need use integer in CMDB.
> I changed definition of computer item and add this:
> {
> Key => 'RAM',
> Name => RAM (GB)',
> Input => {
> Type => 'Integer',
>},
> },
>
> This make dropdown menu. But show only value 1. How can I add min and max
> value for integer?
>
> Thanks in advanced.
>
> Honza
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
___
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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[otrs] Problem with Services (Type, Criticality) after 3.2.7 upgrade

[BIRO Zoltan]

Dear All,

After I upgraded our OTRS 3.1.x to 3.2.7. I have noticed that I am unable to 
change the Priority from OTRS tickets, it remains 2 - low
Also the Impact filed is not there when I create a ticket.

I compare the Service Management on our 3.2.7 live and 3.2.6 test (with 
ITSM_3.2.5)system. No Type and Criticality on 3.2.7!!! After when I update the 
test 3.2.6 > 3.2.7 the Service Management screen shows as a same result as our 
live system...

If you are interested in, could you please check this topic for more details...

http://forums.otterhub.org/viewtopic.php?f=63&t=20750

Many thanks!
Zoltan



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Re: [otrs] Hyperlinks dead? (javascript enabler)

[Martin Hochreiter]

Hi!
 
Thank you for your quick response – no there are no errors in the error
console (there are many css warnings, but no errors).
 
This behaviour occurs when the original mail is html. If a plain text mail
has a link in it – you can click on it. If the mailtext is html there is
nothing happening after a click.
 
Regards
martin
 
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Juan Manuel Clavero Almirón
Gesendet: Mittwoch, 29. Mai 2013 12:10
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Hyperlinks dead? (javascript enabler)
 
Hi Martin,
If there's a javascript problem when loading the site, the javascript
enabler won't execute.
Can't you enable Firefox webmaster utils to see if there's been any
javascript error?
 
  _  

De: Martin Hochreiter [linux...@wavenet.at]
Enviado el: miércoles, 29 de mayo de 2013 12:04
Para: otrs@otrs.org  
Asunto: [otrs] Hyperlinks dead? (javascript enabler)
Hi!
 
In the latest OTRS version – with the latest firefox – we cant click on html
links any more.
There is simply nothing  happening when you do a left-mouse click on a link
in a document.
 
If you use [CTRL] – left mouse (or right click and “open in new tab”) than
its working.
 
I have seen a click event – preventer section in the head of the sourcecode
of the page, may
It be, that enabling the javascript after page loading is not working any
more with the latest firefox?
 
Regards
Martin
 
 
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OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] Hyperlinks dead? (javascript enabler)

[Juan Manuel Clavero Almirón]

Hi Martin,

If there's a javascript problem when loading the site, the javascript enabler 
won't execute.

Can't you enable Firefox webmaster utils to see if there's been any javascript 
error?




De: Martin Hochreiter [linux...@wavenet.at]
Enviado el: miércoles, 29 de mayo de 2013 12:04
Para: otrs@otrs.org
Asunto: [otrs] Hyperlinks dead? (javascript enabler)

Hi!

In the latest OTRS version – with the latest firefox – we cant click on html 
links any more.
There is simply nothing  happening when you do a left-mouse click on a link in 
a document.

If you use [CTRL] – left mouse (or right click and “open in new tab”) than its 
working.

I have seen a click event – preventer section in the head of the sourcecode of 
the page, may
It be, that enabling the javascript after page loading is not working any more 
with the latest firefox?

Regards
Martin


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[otrs] Hyperlinks dead? (javascript enabler)

[Martin Hochreiter]

Hi!
 
In the latest OTRS version - with the latest firefox - we cant click on html
links any more.
There is simply nothing  happening when you do a left-mouse click on a link
in a document.
 
If you use [CTRL] - left mouse (or right click and "open in new tab") than
its working.
 
I have seen a click event - preventer section in the head of the sourcecode
of the page, may
It be, that enabling the javascript after page loading is not working any
more with the latest firefox?
 
Regards
Martin
 
 
-
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