Re: [otrs] Any way to exclude system articles from being counted as unread?
The toolbar shows count for tickets with unread articles (a ticket is counted only once, regardless of how many unread articles it has). It seems there's a config, Ticket::NewArticleIgnoreSystemSender, that controls if a ticket should be marked as read when it has unread system articles. I'll try enabling this config and see if that works. On Fri, Jun 28, 2013 at 2:07 PM, Bogdan Iosif wrote: > Hi list, > > Is there any configuration that would prevent unread system articles from > being counted as such and thus shown in counters from toolbar? > > Thanks, > Bogdan > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Statistics Scheduled
Hi I ma trying to run otrs.GenerateStats.pl -n [-p ] [-o ] [-r -s ] [-m ] [-l ] [-f CSV|Print] [-S ] e. g. 'Year=1977&Month=10' (only for static files) /output/dir/ But Error showing , can anybody help me or give Exmple : Regards, Kalyana chakravarthy M .P, Sr software Engineer. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Statistics Scheduled
Please show the command you run (you posted the usage message) and the error. On 03.07.2013 13:24, KalyanaChakravarthy MP wrote: > Hi > > I ma trying to run otrs.GenerateStats.pl -n [-p ] > [-o > ] [-r -s ] [-m ] [-l ] [-f > CSV|Print] [-S ] e. g. 'Year=1977&Month=10' > (only for static files) > /output/dir/ > > But Error showing , can anybody help me or give Exmple : > > > Regards, > Kalyana chakravarthy M .P, > Sr software Engineer. > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Help on upgrade to OTRS 3.2.8
Hi Guys, OTRS 3.2.8 is re-installed successfully and works like a charm. A good exercise and nice way to learn OTRS. Performed a backup of the DB. Uninstalled 3.2.6 and re-installed 3.2.8 . Reinstalled 3.2.6 ITSM Bundle. Restored the Database. Replaced needed config files (Config.pm/ZZZAuto.pm/GenricAgent.pm/TicketCounter.log and the var/articles) and run LoaderCache.pl -o delete and RebuildConfig.pl afterwards. Works like a charm!!! Regards, <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] fetchmail/imap and keeping messages in the mailbox
Currently we're fetching the messages from an IMAP mailbox using fetchmail. Is there a way of keeping the messages in the IMAP mailbox and maybe just mark them read? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Agent Ticket Print
Hello, Anyone know if i can print the linked children tickets information on the parent ticket? when i print a ticket and this one have linked child tickets i just can see the child's id and their subject. i want to print their status and other information, someone knows how can i do this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] fetchmail/imap and keeping messages in the mailbox
No, this has been asked many times before. The way you achieve this is to have 2 mailboxes and setup an email address which delivers the mail to both mailboxes. You then use one mailbox to pull the emails into OTRS and the other mailbox acts as an "archive". Steve On 3 July 2013 13:09, Ralf Hildebrandt wrote: > Currently we're fetching the messages from an IMAP mailbox using > fetchmail. Is there a way of keeping the messages in the IMAP mailbox > and maybe just mark them read? > > -- > Ralf Hildebrandt Charite Universitätsmedizin Berlin > ralf.hildebra...@charite.deCampus Benjamin Franklin > http://www.charite.de Hindenburgdamm 30, 12203 Berlin > Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Agent Ticket Print
You asked this a few days ago and no-one had an answer then. Asking again is not going to get you an answer. Steve On 3 July 2013 13:11, Carlos Igor Silva wrote: > Hello, > > Anyone know if i can print the linked children tickets information on the > parent ticket? when i print a ticket and this one have linked child tickets > i just can see the child's id and their subject. i want to print their > status and other information, someone knows how can i do this? > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] fetchmail/imap and keeping messages in the mailbox
* Steven Carr : > No, this has been asked many times before. The way you achieve this is > to have 2 mailboxes and setup an email address which delivers the mail > to both mailboxes. You then use one mailbox to pull the emails into > OTRS and the other mailbox acts as an "archive". Thought so. Thanks. -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Agent Ticket Print
You can, but this needs development. You have to change Kernel/Modules/AgentTicketPrint.pm and Kernel/Output/HTML/LayoutLinkObject.pm. On 03.07.2013 14:11, Carlos Igor Silva wrote: > Hello, > Anyone know if i can print the linked children tickets information on the > parent ticket? when i print a ticket and this one have linked child tickets i > just can see the child's id and their subject. i want to print their status > and other information, someone knows how can i do this? > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Statistics Scheduled
It would help if you showed us what errors you are receiving But Error showing , can anybody help me or give Exmple : - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] (no subject)
See the link at the bottom of every message to the list. To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ^ ^ ^ ^ ^ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Ticket Refresh
I am running otrs 3.2.7. The customer site is not refreshing ticket detail when a new note is added by the agent. The customer set refresh interval in preferences to 2 minutes. Is there anything I need to do to make this work? Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Dynamic Fields in Notification
Hi, Sometimes it's quite hard to find the exact configuration options online for OTRS, especially when it comes to Notification Tags. Like how to use dynamic fields as tags in notification. It may be written somewhere but I didn't find it. But from all he bits and pieces and two trials, here it is: Where * is a ticket dynamicfield as desired. Example: Ticket status Just figured I share this :) Kind regards, Frans - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Ticket Refresh
it appears that refresh only works on ticket overview but not ticket zoom. Correct me if I am wrong. On Wed, Jul 3, 2013 at 2:19 PM, Roman Gelfand wrote: > I am running otrs 3.2.7. The customer site is not refreshing ticket > detail when a new note is added by the agent. The customer set > refresh interval in preferences to 2 minutes. > > Is there anything I need to do to make this work? > > Thanks in advance - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Change in display name
First Name - Last Name - I want to change the order like Last Name- FirstName . Also in report - agent name comes as Name(email), is there a way to remove (email) ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
