Re: [otrs] Attachment Issues
Thanks for your help Shawn. My server is not stripping attachments from my mail messages. I am still having problems with the attachments however. Again, just by viewing the file1 and file2 I can see the contents of the attachments scattered among other characters (i.e. if it's a text document I can see some of the actual words here and there). Also, I see no mention of any other attachments except for file1 and file2 when I zoom into the trouble ticket. Is there a certain setting maybe somewhere that I need to set or do I need to re-install the whole application? Thank you for any assistance. On Wed, Apr 16, 2008 at 2:07 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote: > Hi Aleem, > > > Okay, so those aren't attachments? Because if I open them in notepad I > > can actually see some text (i.e. someone sends a word doc). How then do I go > > about viewing the attachments? > > > > If you have sent an attachment with your email, and your mail server > has not stripped the atttachment, then it will appear in the same area as > File-1 and File-2. > > > On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley <[EMAIL PROTECTED] > [EMAIL PROTECTED]>> wrote: > > > >Hi Aleem Mohamed, > > > >Hey there. I just had a question about attachments from > >incoming mail to OTRS. My problem is that when a user submits > >a new ticket bysending an e-mail to OTRS along with an > >attachment the attachment doesn't seem to display properly. > >When I zoom in on the ticket with the attachment the > >attachment is renamed to 'file-X' (i.e. file-1no > >extension) and when I try to view it I am unable to do so. Any > >idea on how I can go about fixing this or anyone know what's > >going on exactly? Thanks for your time! > > > >file-1 and file-2 are special. They are the HTML portions of the > >email taht are stripped by otrs. > > > >--Shawn Beasley > >((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > >http://www.otrs.com/ :: Communication with success! > > > > > >Geschäftssitz: Bad Homburg > >Amtsgericht Bad Homburg, HRB 10751 > >Steuernummer: 003/240/97521 > > > >Aufsichtsratsvorsitzender: Burchard Steinbild > >Vorstandsvorsitzender: André Mindermann > > > > > > > >___ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support or consulting for your OTRS system? > >=> http://www.otrs.com/ > > > > > > > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > -- > Shawn Beasley > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Attachment Issues
Okay, so those aren't attachments? Because if I open them in notepad I can actually see some text (i.e. someone sends a word doc). How then do I go about viewing the attachments? On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote: > Hi Aleem Mohamed, > > > Hey there. I just had a question about attachments from incoming mail to > > OTRS. My problem is that when a user submits a new ticket bysending an > > e-mail to OTRS along with an attachment the attachment doesn't seem to > > display properly. When I zoom in on the ticket with the attachment the > > attachment is renamed to 'file-X' (i.e. file-1no extension) and when I > > try to view it I am unable to do so. Any idea on how I can go about fixing > > this or anyone know what's going on exactly? Thanks for your time! > > > file-1 and file-2 are special. They are the HTML portions of the email > taht are stripped by otrs. > > -- > Shawn Beasley > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Attachment Problems
Hey there! When users send attachments into OTRS when creating a new ticket they show up as "file-1", "file-2", etc. rather than the actual file name when you zoom in on the ticket. Additionally, when you try and view the attachment it just displays unreadable characters (extension gets removed). Any idea as to what is going on here or how I can fix it? Thanks in advance. (I posted this earlier but for some reason it didn't seem to get sent out to the mailing list. I apologize if this is a duplicate.) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Attachment Issues
Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Notification to Agents of Closed Ticket
Hey there folks! Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it's in). Our IT department has two people managing everything (i.e. user tickets) and within OTRS we have two seperate queues; one for him and one for myself. It would be nice if there was a way that when I closed a ticket both of us would receive an e-mail from the notification master stating that "XY ticket has now been closed." It just makes things easier. Any help would be greatly appreciated. Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS with Windows and PostMasterMailAccount
Hi Ian, I have OTRS with PosterMasterMailAccount running on a Windows 2k3 box without issues. I don't recall the exact modules you need but if memory serves me you just need to run PPM and find the Mail::IMAP and Mail:POP3 and a couple of other modules. If you run checkModules again you'll still get errors but provided you have the Mail::IMAP (which was my main concern) things should run smoothly. If you have any issues, reply back and we can work through this step by step. -Aleem On Fri, Mar 14, 2008 at 7:35 AM, Ian Wells <[EMAIL PROTECTED]> wrote: > Hi, > > Another OTRS newbie looking for some advice. > I'm evaluating OTRS on Windows for our tech support desk. > Our support mail account is POP3S/IMAP on a remotely hosted exchange > server and I understand that PostMasterMailAccount.pl will enable the use > of this feature. > The question is once installed, the otrs.CheckModules script lists several > packages that I cannot find using PPM (PERL newbie as well). > Has anyone got this working using the Windows OTRS version, or can anyone > guide me through how to send/receive email using POP3/IMAP. > > Thanks in advance > Ian Wells > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Priority Change
Thanks Torsten! That worked perfectly! On Mon, Mar 10, 2008 at 12:50 PM, Torsten Thau <[EMAIL PROTECTED]> wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Hi there, > > Aleem Mohamed schrieb: > > Hello! Is there any way to change the priority settings to allow me to > > change the priority of a ticket WITHOUT having to give a reason for the > > change? > > > ...go to SysConfig and search for > "Ticket::Frontend::AgentTicketPriority###Note" setting this to "No" and > you've got what you want. > > > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -BEGIN PGP SIGNATURE- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFH1YMRvXo8m5PgoXQRAl5dAJ0cczoT/dqICfAMNaXy2rYE15DgJgCfTg+W > FGcnNmaq3fOZ1GYJqXf2c1s= > =NZxX > -END PGP SIGNATURE- > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Priority Change
Hello! Is there any way to change the priority settings to allow me to change the priority of a ticket WITHOUT having to give a reason for the change? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Closed Ticket Notification
Is there an option somewhere in OTRS that sends out an e-mail (i.e. from the the notification master) that informs users that a ticket has been closed ( i.e. informs people in the admins group). It would be nice to get a notification that tells you when one user has closed a ticket so you can review the solution. Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
