[otrs] how to hide internal agent faq category from public search
Hi, I would like to know how to to hide internal agent faq category from public faq search. Public search cannot search for faqs in internal agent category, but public search can see the internal agent faq categories. I do not want those categories to be listed in the search category box in public search. Thanks, Aung - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] image in faq for public cannot view
Hi Michiel, Thanks for your reply. I try to apply the patch and I got the same issue. I am not sure the way that I apply is correct or not. I append the patch content at FAQ.dtl. Thanks a lot for your help Aung On Tue, Apr 7, 2009 at 6:50 AM, Michiel Beijen wrote: > Hi Aung, > > This is NOT a permissions issue but it is caused by a problem with the > WYSIWYG editor; the paths for images are stored in the database but they are > different for Public and Agent FAQs. See > http://bugs.otrs.org/show_bug.cgi?id=3460 - this bug will apparently be > addressed in the upcoming FAQ release. In the mean time I wrote a small > workaround using JavaScript which is attached to the bug. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Mon, Apr 6, 2009 at 21:22, Aung 23 <23.a...@gmail.com> wrote: > >> Hi, >> >> I have create a few faq for public access with images. When the page is >> browse from public, it does not show images and there are holes in the >> images. But when I login and view the faq and I can see the image in the faq >> document. What permission should I change? I have assign the faq article >> with public all rights. >> >> Thanks, >> Aung >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] image in faq for public cannot view
Hi, I have create a few faq for public access with images. When the page is browse from public, it does not show images and there are holes in the images. But when I login and view the faq and I can see the image in the faq document. What permission should I change? I have assign the faq article with public all rights. Thanks, Aung - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] what permission to give FAQ folder to public access
Hi, I have install OTRS FAQ and I can see it as agent without any problem. I want some of the FAQ category to be able to access by public. I have set FAQ module state to public (all) and still cannot see category. What permission should I give to public access for some category? Thanks for the great code to OTRS team Kindest regards, Aung - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Change the To: field in the customer new ticket page
Hi Andre, I am also beginner user and looking for the same solutions like what you want. I tried to find in the mailing list and I cannot get the answer that I want. But after digging OTRS manual and some tips from mailing list I sort out how to do it. Here is how I did. - Create customer user from Admin -> Customer users - Enable Customer Users Group support by adding configuration parameter. Please refer to the http://doc.otrs.org/2.3/en/html/x909.html#adminarea-customer-user-groups in document. Detail step is click on Admin and then on the right most column there is "[SysConfig]" and click on that. Then under the "Group Selection" there will be drop down menu and choose "Frame work (234)" and click show. You will see a bunch of config in the result which is in right pane. Click on "Frontend:Customer" link and then change "CustomerGroupSupport:" to YES and click update botton. - Now it is time to create new queue that you want to group customer by company. Please try to create new queue. - Assign permission ro|rw to the customer that you want to allow to that que. - Here comes the part for front end To: field ... It is the same as I mention in the Enable Customer Users Group support. You need to go to "[SysConfig]" and then in the "Group Selection" choose "Ticket(666)" and click on show. You will see a bunch of config in the same case as you did before. Please click on "Frontend::Customer::Ticket::ViewNew" and then go to the config "CustomerPanelOwnSelection:", delete those default queue shown there and add all the new customer queue that you have created in the above steps and update. That's it. Customer can only see with the queue that have read and write permission to them and will not see all the queue in their To field. Hope this help for everyone who is looking for the same answer like me and you. Kindest regards, Aung On Wed, Mar 4, 2009 at 4:42 PM, Andre wrote: > Hi Experts, > > recently I install the OTRS and everything is working fine. > > I need to now how can I do in order to personalize the To: field in the > customer new ticket page. I need a different selection of queues for > different customers, also I need in this field just a few of all the > queues that we had program. > > Regards, > > André > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] how to remove to fileds queue name in customer login?
Hi, When I login as customer and create new ticket, I saw a few queue name in To: filed. How can I assign individual customer to specific To: field without seeing others. I wish OTRS has forum since it will be easier to search. Regards, Aung ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] where can I change Notification Master email address?
Thanks a lot sollebol, I found it from drop down menu of "Group Selection". Cheers! 2009/1/24 sol sol > hi, > have a look in > admin > System configuration > framework > core > > there you fin : AdminEmail and NotificationSenderEmail. > chrs > > 2009/1/23 Aung 23 <23.a...@gmail.com> > >> Hi, >> >> I am still in learning stage with OTRS and I cannot find where to change >> Notification Master email address. It is coming in with >> o...@domainnameaddress. >> >> Thanks in advance for your help. >> >> Kindest regards, >> >> Aung >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] where can I change Notification Master email address?
Hi, I am still in learning stage with OTRS and I cannot find where to change Notification Master email address. It is coming in with o...@domainnameaddress. Thanks in advance for your help. Kindest regards, Aung ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] how to change compose answer From email address
Thanks Daniel, I changed the name with email address under System -> Email address and it works! Cheers! Aung 2009/1/21 Obee, Daniel > Hi Aung. > > > > You've got to enter a valid mail address as system address and then assign > it to the queue in question. > > > > Greets > > Daniel > > > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *Aung 23 > *Gesendet:* Dienstag, 20. Januar 2009 20:03 > *An:* otrs@otrs.org > *Betreff:* [otrs] how to change compose answer From email address > > > > Hi, > > I am new to otrs and just installed it. When I receive the ticket and try > to use compose answer, From: field is with "OTRS System * > invalid o...@localhost (no mail exchanger (mx) found!)!" I do not know > where to change that o...@localhost to valid From email address. Can > anyone guide me where to change? > Thanks and regards, > Aung > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] how to change compose answer From email address
Hi, I am new to otrs and just installed it. When I receive the ticket and try to use compose answer, From: field is with "OTRS System * invalid o...@localhost (no mail exchanger (mx) found!)!" I do not know where to change that o...@localhost to valid From email address. Can anyone guide me where to change? Thanks and regards, Aung ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
