[OTRS] Stats Module

[Brighton Buruuru]

Hi guys I am running OTRS verson 2.0.4 and would like to customize my
stats reports. The module has 4 reports, however I would like to be in a
position to design my own reports. Is it possible to do this in this
version because I see with OTRS  2.2.4 there is an option to create new
reports.

 

How can  I create my own new reports in version 2.0.4.

 

Thanks

 

Brighton

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[otrs] OTRS Installation

[Brighton Buruuru]

Hi guys, 

 

I am trying to install OTRS 2.2.4 but then I am getting this error
message

 

Warning: Kernel/Config.pm isn't writable! 

Comment: If you want to use the installer, set the
Kernel/Config.pm writable for the werserver user! Can't open
/opt/otrs/Kernel/Config.pm: Permission denied

 

Please help me solve this problem, this is my Config.pm file permissions
in otrs

 

-rwxrwxrwx   1 apache nogroup  3900 Nov 16 10:03 Config.pm

 

Also my webserver is running as user apache in httpd.conf

 

Regards,

 

Brighton

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