Re: [otrs] Statistics in OTRS
Make the stats report and note the id number of it, then put something like this in the crontab: /opt/otrs/bin/mkStats.pl -n 10005 -r stats -m 'Daily Stats from OTRS' Where 10005 is the id number of the report you want. Regards, Josh. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean BROW Sent: 29 August 2012 17:42 To: User questions and discussions about OTRS. Subject: [otrs] Statistics in OTRS Anyone know how I can get an statistic to run automatically and send out the result by email? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS hangs
It seems that the most common request causing this is: 83.217.116.190 - - [12/Apr/2012:08:59:12 +] "GET /otrs/index.pl?Action=AgentTicketQueue HTTP/1.1" 200 376820 "http://otrs/otrs/index.pl?Action=AgentTicketZoom;TicketID=520320;ArticleID=1145978"; "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C)" 4333 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hiren Joshi Sent: 11 April 2012 16:29 To: otrs@otrs.org Subject: [otrs] OTRS hangs Hi, Some of our agents are complaining about slow loading times when they click on a ticket, top shows this using 100% cpu: /opt/otrs/bin/c It must be a cgi script but which one? Using OTRS 3.0.10 on Centos. Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS hangs
Hi, Some of our agents are complaining about slow loading times when they click on a ticket, top shows this using 100% cpu: /opt/otrs/bin/c It must be a cgi script but which one? Using OTRS 3.0.10 on Centos. Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Custom Params in static stats module
Ha! I didn't look at $Param{User} in the run method, it works!
Thanks,
Josh.
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On
> Behalf Of Bernhard Schmalhofer
> Sent: 02 November 2010 14:07
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Custom Params in static stats module
>
> Am 01.11.2010 14:05, schrieb Hiren Joshi:
> > Hi,
> >
> > If I have a static stats module in
> /opt/otrs/Kernel/System/Stats/Static,
> > can I pass in a custom parameter via the command line?
> >
> > I call them using:
> > /opt/otrs/bin/mkStats.pl -n 1 -r josh -m "Stats", how
> can I adapt a
> > module to take a new parameter?
> >
> > I know I can use -p to pass a param string (eg User=josh)
> but what do I
> > need to add to the Param sub to make use of it?
> I haven't used the command line script myself, but here is
> what I think:
>
> When you want to run the static statistic only via the command line,
> then you don't need to change anything
> in the Param sub. This sub is only used for setting up the statistic
> input page in the OTRS webinterface.
> The webinterface needs to know which input fields are
> presented to the user.
>
> When you pass '-p User=josh' on the command line the new
> parameter will
> be passed to the Run method of the static statistic.
>
>
> Hope that helps,
> Bernhard
>
>
>
>
>
> > Thanks,
> >
> > Josh.
> >
> -
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
>
> -
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> Archive: http://lists.otrs.org/pipermail/otrs
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>
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[otrs] Custom Params in static stats module
Hi, If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static, can I pass in a custom parameter via the command line? I call them using: /opt/otrs/bin/mkStats.pl -n 1 -r josh -m "Stats", how can I adapt a module to take a new parameter? I know I can use -p to pass a param string (eg User=josh) but what do I need to add to the Param sub to make use of it? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Android app
Having just got OTRS on a number of iPhones and an iPad here, I feel a bit left out with my Android, it would be a useful app so +1 for an Android app. Josh. > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > Behalf Of Jason B. Loven > Sent: 08 October 2010 14:10 > To: User questions and discussions about OTRS. > Subject: [otrs] Android app > > Is there any work going on for an Android app for OTRS? > Android is becoming wildly popular locally here and I expect > most new users at our organization will be getting Android > phones vs the Iphones going forward. I'm already seeing > Iphones being replaced with Android phones on a regular basis. > > Thank you, > Jason Loven > Manager - Technical Services > Computer Associates, Inc. > 36 Thurber Blvd, Smithfield RI 02917 > Phone: (401)232-2600, Fax: (401)232-7778 > Email: jlo...@caisoft.com > Web: http://www.caisoft.com/ > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Agent stats
Hi, I'm trying to get stats broken down by agent at the end of each day, I'm looking for: Emails sent Replies received Number of tickets set to pending Number of tickets set to closed and just for completeness, the number of state changes to any ticket by the agent. Emails sent: select th.change_by as user_id, count(change_by) as emails_sent from ticket_history th where th.change_time < '2010-09-24' and th.change_time >= '2010-09-23' and th.history_type_id in (select id from ticket_history_type where name = 'SendAnswer' ) group by change_by Would this be correct? Replies recived: select t.change_by as user_id, count(t.change_by) as replies_recived from article art left join ticket t on (art.ticket_id = t.id) where art.article_type_id in (select artt.id from article_type artt where artt.name = 'email-external') and t.queue_id in (select q.id from queue q) and t.ticket_state_id not in (select ts.id from ticket_state ts where ts.name = 'new') and art.change_time < '2010-09-24' and art.change_time >= '2010-09-23' and art.article_sender_type_id in (select ast.id from article_sender_type ast where ast.name = 'customer') group by t.change_by Does this look correct? I think this shows against the ticket's current owner but I could be wrong. Number of tickets set to pending: select change_by as user_id, count(change_by) as pending_set from ticket t where t.queue_id in (select q.id from queue q) and t.ticket_state_id in (select ts.id from ticket_state ts where ts.name like 'pending auto close%') and t.change_time < '2010-09-24' and t.change_time >= '2010-09-23' group by change_by The numbers here seem a lot lower than I would expect. Number of tickets set to closed: select change_by as user_id, count(change_by) as closed_set from ticket t where t.queue_id in (select q.id from queue q) and t.ticket_state_id in (select ts.id from ticket_state ts where ts.name like 'closed%') and t.change_time < '2010-09-24' and t.change_time >= '2010-09-23' group by change_by Like the pending one, the numbers seem low. What am I doing wrong? Can someone help? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] More spellcheck woes
Using 2.4.4 When an agent is ready to send a reply to a ticket and they spell check it. The spellcheck doesn't seem to do anything, you can ignore and replace words but these words are never changed in the reply so the agent then has to manually change the words in the ticket. Do other have a similar experience? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Backups
Hi, I'm using /opt/otrs/scripts/backup.pl to backup otrs but for the last few weeks, I've been getting: Backup /home/otrs/backups/2009-11-02_06-00/Config.tar.gz ... done Backup /home/otrs/backups/2009-11-02_06-00/Application.tar.gz ... done Dump MySQL rdbms ... mysqldump: Error 2013: Lost connection to MySQL server during query when dumping table `article_attachment` at row: 5477 failed Compress SQL-file... done Can anyone give me a clue as to what the problem is? If I do a manual mysqldump, it dumps fine. Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Number of duplicate tickets per customer
Can someone offer a clue as to where I can calculate and set this value? I intend to use it in /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl Thanks, Josh. > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > Behalf Of Hiren Joshi > Sent: 13 October 2009 14:06 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Number of duplicate tickets per customer > > Yes but the code for 2.4.4 has changed and I can't get the > SQL statement > in there I'm assuming it now has to go somewhere else? > > > -Original Message- > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > > Behalf Of Peter Padberg > > Sent: 13 October 2009 13:16 > > To: User questions and discussions about OTRS. > > Subject: Re: [otrs] Number of duplicate tickets per customer > > > > Please check: > > http://www.otrs-forum.de/viewtopic.php?f=20&t=3090&p=12847 > > > > Do you mean this? > > > > Am Dienstag, den 13.10.2009, 12:47 +0100 schrieb Hiren Joshi: > > > Hello all, > > > > > > I'm using 2.4.4, is there a way to see how many open > > tickets there are > > > for any given customer? In our case a customer is just an email > > > address nothing more. > > > > > > Thanks, > > > > > > Josh. > > > > > > - > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Number of duplicate tickets per customer
Yes but the code for 2.4.4 has changed and I can't get the SQL statement in there I'm assuming it now has to go somewhere else? > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > Behalf Of Peter Padberg > Sent: 13 October 2009 13:16 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Number of duplicate tickets per customer > > Please check: > http://www.otrs-forum.de/viewtopic.php?f=20&t=3090&p=12847 > > Do you mean this? > > Am Dienstag, den 13.10.2009, 12:47 +0100 schrieb Hiren Joshi: > > Hello all, > > > > I'm using 2.4.4, is there a way to see how many open > tickets there are > > for any given customer? In our case a customer is just an email > > address nothing more. > > > > Thanks, > > > > Josh. > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Number of duplicate tickets per customer
Hello all, I'm using 2.4.4, is there a way to see how many open tickets there are for any given customer? In our case a customer is just an email address nothing more. Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] SpellCheck on 2.4.4
No thoughts on this? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hiren Joshi Sent: 01 October 2009 14:54 To: User questions and discussions about OTRS. Subject: [otrs] SpellCheck on 2.4.4 Hi, I upgraded from 2.3.4 to 2.4.4, the config was such that an agent couldn't send an email without spell checking it but it still allowed the agent to send it out with unrecognised words (like names). On 2.4.4, it forces the agent to spell check but doesn't allow the agent to send the email unless all words comply. Is this a bug or expected behaviour? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] SpellCheck on 2.4.4
Hi, I upgraded from 2.3.4 to 2.4.4, the config was such that an agent couldn't send an email without spell checking it but it still allowed the agent to send it out with unrecognised words (like names). On 2.4.4, it forces the agent to spell check but doesn't allow the agent to send the email unless all words comply. Is this a bug or expected behaviour? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Duplicate customer tickets
Ah, I see what's happening, it doesn't look like they are customers as such (my customer_user table is empty). I'm looking to do this in the ticket view using the customer_id not the customer_user_id.. Any thoughts? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jeffery Chen Fan Sent: 04 June 2009 01:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] Duplicate customer tickets there have open ticket in otrs 2.3.4 in customer info zone/ On Thu, Jun 4, 2009 at 12:39 AM, Hiren Joshi wrote: That would be quite useful, I can confirm that this isn't in 2.3. To make things more convenient, I'm looking to have this feature somewhere on the screen while the agent is looking at the ticket. Perhaps in the zoom ticket page? Josh. > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > Behalf Of Jim Wight > Sent: 02 June 2009 08:50 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Duplicate customer tickets > > > > Would it be possible to see how many open tickets a > customer has while > > viewing a ticket? > > I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)' > link, where n is > the number of open tickets, under Customer Info which does > exactly that. I'm > running 2.2.7 so don't know whetehr it is new in 2.4 or was > introduced earlier. > > Jim > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ "What is the world coming to?" \/__/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Duplicate customer tickets
That would be quite useful, I can confirm that this isn't in 2.3. To make things more convenient, I'm looking to have this feature somewhere on the screen while the agent is looking at the ticket. Perhaps in the zoom ticket page? Josh. > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On > Behalf Of Jim Wight > Sent: 02 June 2009 08:50 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Duplicate customer tickets > > > > Would it be possible to see how many open tickets a > customer has while > > viewing a ticket? > > I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)' > link, where n is > the number of open tickets, under Customer Info which does > exactly that. I'm > running 2.2.7 so don't know whetehr it is new in 2.4 or was > introduced earlier. > > Jim > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Duplicate customer tickets
Hello all, Would it be possible to see how many open tickets a customer has while viewing a ticket? It would be useful for agents to know that a customer has opened (say) 2 more tickets by the time an agent gets to dealing with the first one. Many thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Resending emails
Is there a way to scan through the articles table and resend all emails sent by an agent after a certain date? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Auto CC
I just remembered how I did this after the last upgrade, I edited:
Kernel/Modules/AgentTicketCompose.pm
and commented out:
# add not local To addresses to Cc
#for my $Email ( Mail::Address->parse( $Data{To} ) ) {
#my $IsLocal =
$Self->{SystemAddress}->SystemAddressIsLocalAddress(
#Address => $Email->address(),
#);
#if ( !$IsLocal ) {
#if ( $Data{Cc} ) {
#$Data{Cc} .= ', ';
#}
#$Data{Cc} .= $Email->format();
#}
#}
Can I put a feature request in for an option to stop this from
happening?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On
Behalf Of Hiren Joshi
Sent: 20 March 2009 10:58
To: User questions and discussions about OTRS.org
Subject: [otrs] Auto CC
Hello all,
I migrated from 2.2.6 to 2.3.4 on another system. The 'cc' field
now seems to be auto filled with the OTRS email so when an agent replies
it sends the email to OTRS and an extra reply gets added to the ticket
(ie, it email itself). Can anyone tell me where I can find the config
parameter to stop this from happening?
Thanks,
Josh.
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[otrs] Auto CC
Hello all, I migrated from 2.2.6 to 2.3.4 on another system. The 'cc' field now seems to be auto filled with the OTRS email so when an agent replies it sends the email to OTRS and an extra reply gets added to the ticket (ie, it email itself). Can anyone tell me where I can find the config parameter to stop this from happening? Thanks, Josh. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Migration
Hello all, I'm running OTRS on a CenOS4 virtual machine (with mysql) but plan to move it over to a physical CentOS5 box. Can anyone point me to a guide or offer some pointers on the migration? Thanks, Josh. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Session timeout
Looks like mine is set to 5 hours as well. The session timeout seems to
kick in after about 10-20 minutes.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Michael Webber
Sent: 29 July 2008 16:28
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Session timeout
Look for the is section in the otrs/Kernel/Config/Default.pm
# SessionMaxIdleTime
# (After this time (in seconds) without new http request, then
# the user get logged off)
$Self->{SessionMaxIdleTime} = 5*60*60;
You should be able to adjust the timeout here. I am not
entirely sure about the syntax, but I think this default value is 5
hours.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Hiren Joshi
Sent: Tuesday, July 29, 2008 3:02 AM
To: otrs@otrs.org
Subject: [otrs] Session timeout
Hello all,
I'm running OTRS 2.2.6 on CentOS 4, the problem we are
experiencing is when I zoom in on a ticket and compose an answer, if I
spend more than, say, 10 minutes in replying, I get a session timeout
when I click send. Would someone be able to point me to where I can find
the setting for this?
Many thanks,
Josh.
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=> http://www.otrs.com/
[otrs] Session timeout
Hello all, I'm running OTRS 2.2.6 on CentOS 4, the problem we are experiencing is when I zoom in on a ticket and compose an answer, if I spend more than, say, 10 minutes in replying, I get a session timeout when I click send. Would someone be able to point me to where I can find the setting for this? Many thanks, Josh. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] over 1 MB attachment missing
I recently had to increase the "max_allowed_packet" in mysql to 2M: In /etc/my.cfg add the line: max_allowed_packet=2M Then restart mysql. Not sure if this'll help as I have no idea what os and db you are running. Josh. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of nitin joshi Sent: 03 July 2008 13:43 To: otrs@otrs.org Subject: [otrs] over 1 MB attachment missing Dear All, I am using OTRS 2.2.4 and i am new user to to this application. I am not able to receive attachment which have more than 1 MB size. Please guide me to exceed this limit. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Upgrading from 2.1.4 to 2.2.6 seems to have broken char encoding
Before: mysql database (in latin1) shows: Réponse Automatisée OTRS webpage shows: Réponse Automatisée After Upgrade: mysql database (in latin1) shows: Réponse Automatisée OTRS webpage shows: Réponse Automatisée Any thoughts? I noticed en.pm was not updated but I tried en.pm.rpmnew as well. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS upgrade from 2.1.4 to latest stable
Thanks! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: 12 February 2008 13:57 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS upgrade from 2.1.4 to latest stable Hiren Joshi wrote: > How can I tell? > > rpm -qi tells me: > Name: otrs Relocations: (not > relocatable) > Version : 2.1.4 Vendor: (none) > Release : 01Build Date: Wed 13 Dec > 2006 > 03:03:59 PM GMT > Install Date: Thu 18 Jan 2007 12:56:18 PM GMT Build Host: > esanta.edenhofer.de > Group : Applications/Mail Source RPM: > otrs-2.1.4-01.src.rpm > Size: 22821104 License: GNU GENERAL > PUBLIC LICENSE Version 2, June 1991 > Signature : (none) > Summary : The Open Ticket Request System. > Description : > The Open Ticket Request System (http://otrs.org/) is a web based > ticket system. > > Feedback: [EMAIL PROTECTED] That looks like the rpm from otrs.org. At least our OTRS 2.2.5 rpm was also has esanta.edenhofer.de as its build host. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS upgrade from 2.1.4 to latest stable
How can I tell? rpm -qi tells me: Name: otrs Relocations: (not relocatable) Version : 2.1.4 Vendor: (none) Release : 01Build Date: Wed 13 Dec 2006 03:03:59 PM GMT Install Date: Thu 18 Jan 2007 12:56:18 PM GMT Build Host: esanta.edenhofer.de Group : Applications/Mail Source RPM: otrs-2.1.4-01.src.rpm Size: 22821104 License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Signature : (none) Summary : The Open Ticket Request System. Description : The Open Ticket Request System (http://otrs.org/) is a web based ticket system. Feedback: [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: 12 February 2008 11:48 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS upgrade from 2.1.4 to latest stable Hiren Joshi wrote: > I have OTRS running nicely on a centos 4.4 box and I would like to > upgrade to the latest (preferably using rpm) but I can't find upgrade > documentation anyware. Can anyone prove me with tips or hints? > > 2.1.4 is from an rpm so am I likely to have any issues with this? Did you install using the rpm from otrs.org? If so, you should be able to use the OTRS 2.2.5 rpm from otrs.org to update (get the rpm for Fedora Core 3). The UPGRADING file in the rpm has some instructions. After installing OTRS 2.2.5 you'll need to run the scripts/DBUpdate- to-2.2.mysql.sql script to upgrade your database. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS upgrade from 2.1.4 to latest stable
Hi, I have OTRS running nicely on a centos 4.4 box and I would like to upgrade to the latest (preferably using rpm) but I can't find upgrade documentation anyware. Can anyone prove me with tips or hints? 2.1.4 is from an rpm so am I likely to have any issues with this? Many Thanks, Josh. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
