Re: [otrs] Error: Need TicketID!
If you rename some state check CustomerDefaultState and PostmasterDefaultState. Regards Honza Davide Pluda napsal(a): Hello. I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID! Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47 I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work... I can create ticket from User. Can you help me? Please. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- Jan Rezab -- Mobil:+420 603 553 811 E-mail:[EMAIL PROTECTED] WWW: http://www.rezab.org ICQ: 153 407 507 MSN: [EMAIL PROTECTED] Yahoo IM: honza.rezab AIM:honzarezab -- Dobra nalada nevyresi vsechny tvoje problemy, ale nasere tolik lidi, ze stoji za to si ji pestovat. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] notification for team leader
Hello Alex. Pending-reminder. I want, when any ticket is panding-reminder, automatically sent notification for team leader. Honza. Alexander Scholler napsal(a): > Hi Honza, > > Honza Rezab schrieb: >> Hello all. >> >> How can I make automatically notification for team leader when any >> ticket is timeover? > > What do you mean with timeover > - automatic ticket unlock or escalation or exceed of pending-reminder time? > > Bye, Alex > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > -- Jan Rezab -- Mobil:+420 603 553 811 E-mail:[EMAIL PROTECTED] WWW: http://www.rezab.org ICQ: 153 407 507 MSN: [EMAIL PROTECTED] Yahoo IM: honza.rezab AIM:honzarezab -- Dobra nalada nevyresi vsechny tvoje problemy, ale nasere tolik lidi, ze stoji za to si ji pestovat. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] notification for team leader
Hello all. How can I make automatically notification for team leader when any ticket is timeover? Thanks Honza ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] notification for team leader
Hello all. How can I make automatically notification for team leader when any ticket is timeover? Thanks Honza ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] closing ticket
Hello all. I have problem with OTRS 2.0.4. If I want close any ticket I obtain only this error message in web browser: Software error: Wide character in syswrite at /usr/local/share/perl/5.8.4/Net/Cmd.pm line 436. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. I use OTRS 2.0.4 on debian with perl 5.8.4 and mysql 4.1.14. And my locale is "cs_CZ.UTF-8". Can you help me??? Thanks -- Jan Rezab -- Mobil:+420 603 553 811 E-mail:[EMAIL PROTECTED] WWW: http://www.rezab.org ICQ: 153 407 507 MSN: [EMAIL PROTECTED] Yahoo IM: honza.rezab AIM:honzarezab -- Dobra nalada nevyresi vsechny tvoje problemy, ale nasere tolik lidi, ze stoji za to si ji pestovat. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
