Re: [otrs] Installation error - otrs v2-beta4
On Mon, 11 Jul 2005 09:20 pm, Christian Schoepplein wrote: > What happens, if you go to > > http://your-otrs-host.tld/otrs/index.pl > > Do you get any error message? Normaly the DB is connected already if > this page is loaded. > > Which database do you use? What database specific settings do you have > in your Config.pm file? > Christian, Thanks for the prompt answer, the issue was resolved just by restarting my system. Should have tried that first. ;) Regards, Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
[otrs] Installation error - otrs v2-beta4
Hi there, I have just installed OTRS v2-beta4 on Fedora 3. Installation looked normal but OTRS would not connect. Database was created OK. OTRS user can access DB. Permissions look OK. After running CheckDB.pl following error was reported: Invalid argument at /opt/otrs/Kernel/System/Log.pm line 79, line 4. Any ideas? Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer notification about new note.
On Thu, 5 Aug 2004 06:44 am, [EMAIL PROTECTED] wrote: > Lonesome, > > may be i missunderstand something here but: > a note is internal only. > so cutomer cant see them. > so why notify them about something they cant see? > > just 2ct. Most of the notes in our setup of the OTRS system are of the note-external type which is available to customer for viewing via web interface. The problem (at least in my configuration) is that customer has to keep on checking web to see if there are any updates in the ticket. I was hoping that OTRS can be configured to send email to customers as soon as the new note-external is available/entered. I have seen that OTRS can inform customers of the ownership, queue change and so on, but I could not see any way to inform customer that there is a new information in the ticket. Have I missed something here? Cheers, Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Customer notification about new note.
Guys, Is there an easy way to notify customers via email that agent has added a note to the tickit? Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Few questions ;)
Hi all, I am still looking for a way to solve following questions. Any suggestions? 1. Is it possible to have a notification like this: Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket). 2. Is it possible to search for or have a Queue view that has "all tickets modified today" option. 3. Is it possible to search incoming email for the string "Accounted time: 10" and then add that info to the ticket (ie. using PostMaster Filter Modules). Thanks Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] New ticket notification
Hi all, I have a few questions regarding OTRS. 1. Is it possible to have a notification like this: Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket). 2. Is it possible to search for or have a Queue view that has all tickets modified today. 3. Is it possible to search incoming email for the string "Accounted time:" and then add that info to the ticket (ie. using PostMaster Filter Modules). Thanks Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer's password in 1.2 from CVS
Robert, Thanks for your reply. ;) On Mon, 15 Mar 2004 04:17 pm, Robert Kehl wrote: > On Saturday, March 13, 2004 4:31 PM > > Ivica Mustapic <[EMAIL PROTECTED]> wrote: > > When updating customer information, password filed is always empty, > > therefore update asks me to type a new password. But that resets > > current users password. > > That's how it's meant to work. In version 1.1.3, when editing existing users, password was displayed with stars, so you could see that it was set. In current version (1.2.x), when updating customer accounts, password filed is blank and following error happens if you try to update the record: Error: Need UserPassword! Now, if I type something in the password field, update works just fine, but that resets the password. I think that otrs is not picking up password field from the database, but field is set as mandatory in configuration file, so update fails. (I am only guessing) ;) I am using upgraded database from v1.13, don't know if that makes any difference. > > > How do I update customer information without reseting customer's > > passwords? > > Leave the field empty. You are only forced to supply a new password if > you alter the username. > > > Also, in the PhonView Owner field is empty. > > Assign the correct rights in the specific groups, as otherwise you won't > be able to have a ticket assigned to you. > http://localhost/otrs/index.pl?Action=AdminUserGroup > Account that I am using has a full access to all the groups. Is there anything else that I can look at? ;) > hth, > > Robert Kehl > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Customer's password in 1.2 from CVS
When updating customer information, password filed is always empty, therefore update asks me to type a new password. But that resets current users password. How do I update customer information without reseting customer's passwords? Also, in the PhonView Owner field is empty. Have I missed something here? Cheers, Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
