[otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface

2006-09-26 Thread Ivy Giam 
Hi,  I'm currently making some minor customisations to the OTRS system used in our organization. One of the current modifications I'm trying to make is in the sorting order of QUEUE (i.e. the To: string) on the Customer's Create New Ticket interface.  The current sorting order is ASC, I would like to change it to DESC. I've been searching high and low and have tried changing quite a number of parameters but none of them has worked for me. Please help, thanks.  Ivy Send instant messages to your online friends http://uk.messenger.yahoo.com ___
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[otrs] Limiting Number of Tickets Listed in Customer Interface

2006-09-26 Thread Ivy Giam 
Dear All,  Our organization has just recentlyintroduced the customer interface to our customers. As the customers all have agreat numberof tickets in the database, we would like to limit the number of tickets listed to those created since they log on to the customer interface for the first time.Please advise on the probable avenues to achieve this, thanks !  Ivy Send instant messages to your online friends http://uk.messenger.yahoo.com ___
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Re: [otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface

2006-09-26 Thread Ivy Giam 
Hi Philip,I understand it should be somewhere in the data access config, but I'm afraid I need very specific module or pm file where I need to make the change.IvyPhilip Mark Donaghy [EMAIL PROTECTED] wrote:  Hi Ivy,It must be in the sql bridge (lack of a better word). In java we callthat object mapping I don't know what perl calls it or what packageotrs is using to do data access. Looks like perl-DBISo this option will be some where in the data access configuration.I'm am new to otrs but I find it very useful. Hope this helps,PhilipOn 9/26/06, Ivy Giam <[EMAIL PROTECTED]>wrote: Hi, I'm currently making some minor customisations to the OTRS system used in our organization. One of the current
 modifications I'm trying to make is in the sorting order of QUEUE (i.e. the To: string) on the Customer's Create New Ticket interface. The current sorting order is ASC, I would like to change it to DESC. I've been searching high and low and have tried changing quite a number of parameters but none of them has worked for me. Please help, thanks. Ivy Send instant messages to your online friends http://uk.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/-- Philip Donaghydonaghy.blogspot.com del.icio.us/donaghy/philipSkype: philipmarkdonaghyOffice: +33 5 56 60 88 02Mobile: +33
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