[otrs] dtl "if" statement

[Jeff Adams]

I'm trying to make a link in AgentTicketZoom.dtl to a page with customer
info. The target page will depend on what queue you're in. Following the
examples in the developer docs, I did a simple dtl "if" statement, something
like this --



I can see the QueueID just fine. No matter what I do, I cannot set
"Adminpage", even with a simple "set" --

< dtl set $Data{"Adminpage"} = "accountinfo.mhtml"; >

-- it doesn't work. Version is 2.2.4-01. What am I doing wrong? Thanks.
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Re: [otrs] Setup on CentOS

[Jeff Adams]

No restrictions on otrs in apache (it's Allow All). And this is the config
created by the otrs rpm.

On 1/7/08, Peter Hoogkamer <[EMAIL PROTECTED]> wrote:
>
> When you try to create a new user do you get an error?
> Could it be possible that you have restrictions for the OTRS url in
> you're apache config?
>
> 2008/1/6, Jeff Adams <[EMAIL PROTECTED]>:
> >
> >
> > On 1/6/08, Peter Hoogkamer <[EMAIL PROTECTED]> wrote:
> > > What happens when you connect with http:\\127.0.0.1\
> > >
> >
> > Thanks for replying. I get the same error if I use localhost/ or 127. I
> can
> > login but can't create a new user:
> >
> >
> > can't resolve "localhost" to address at
> >
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
> > line 750.
> > ___
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Re: [otrs] Setup on CentOS

[Jeff Adams]

On 1/6/08, Peter Hoogkamer <[EMAIL PROTECTED]> wrote:
>
> What happens when you connect with http:\\127.0.0.1\
>

Thanks for replying. I get the same error if I use localhost/ or 127. I can
login but can't create a new user:

can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
line 750.
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[otrs] Setup on CentOS

[Jeff Adams]

After installing otrs on CentOS 5, I can login with default user but I get
this error when I try to make a new user:


can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
line 750.


localhost is in the hosts file.  This machine is also a mailserver with
postfix, a pop server, a caching nameserver and other stuff running.  The
otrs database setup went fine.  I know that localhost is resolvable and I
don't see other issues with this box.


Any ideas what the problem could be or suggestions for troubleshooting?
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[otrs] Installation on CentOS

[Jeff Adams]

After installing otrs on CentOS 5, I can login with default user but I get
this error when I try to make a new user:


can't resolve "localhost" to address at
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm
line 750.


localhost is in the hosts file.  This machine is also a mailserver with
postfix, a pop server, a caching nameserver and other stuff running.  The
otrs database setup went fine.  I know that localhost is resolvable and I
don't see other issues with this box.


Any ideas what the problem could be or suggestions for troubleshooting?
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