[otrs] Generic Agent Configuration
Hi all Can anyone Help me configuring the Generic Agent in OTRS 2.2.3 . Is there any manual for Configuring Generic Agent . My configuration are not working at the moment. -- Thank You Best Regards Joseph Sibie Devis KALKITECH #147, Ananthapushpa Buildings ;5 th Main. Sector 7, HSR Layout ;Bangalore-34 , INDIA ((+91) (80) 2572 1263 / 1264 | *[EMAIL PROTECTED]/com |8 www.kalkitech.com "A Whole New World of Intelligent Energy Systems" [EMAIL PROTECTED] wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Migration from Jitterbug to OTRS script available... (Niran Abeygunawardena) -- Message: 1 Date: Tue, 10 Jun 2008 12:01:35 +0100 From: Niran Abeygunawardena [EMAIL PROTECTED] Subject: [otrs] Migration from Jitterbug to OTRS script available... To: otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii; format=flowed Hi everyone, Our group is moving from a very out-dated Jitterbug email system to OTRS. For this purpose, I have developed a perl script to import all jitterbug emails into OTRS for archival and search purposes. It creates all the required articles/threads to each corresponding ticket. A couple of freetext fields are created for jitterbug ticket id, audit, notes and notify fields from jitterbug. If u need this script, please email me. Best Regards, Niran. -- ___ otrs mailing list otrs@otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 59, Issue 40 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Doubts regarding the Generic Agent
Dear Admin I am testing OTRS 2.2.3 .The Schedule in the Generic Agent Configuration is not working for me , the desired functionality of the Generic agent is to change the owners of some of the queues . Its working when done manually , but not automatically as per the schedule. In the Job list we have a "Last Run" field , i just want to know if it was the time that we had run the agent manually or automatically. -- Thank You Best Regards Joseph Sibie Devis KALKITECH #147, Ananthapushpa Buildings ;5 th Main. Sector 7, HSR Layout ;Bangalore-34 , INDIA ((+91) (80) 2572 1263 / 1264 | *[EMAIL PROTECTED]/com |8 www.kalkitech.com "A Whole New World of Intelligent Energy Systems" [EMAIL PROTECTED] wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Don't show queues if only one ( Jes?s M. Navarro) 2. Re: queue view (adrian guevara) 3. Re: Email-ticket vs Phone-ticket (Steve Clark) 4. Re: Email-ticket vs Phone-ticket (Steve Clark) -- Message: 1 Date: Tue, 3 Jun 2008 11:04:55 +0200 From: " Jes?s M. Navarro" [EMAIL PROTECTED] Subject: [otrs] Don't show queues if only one To: otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset="iso-8859-1" Hi list: Due to the fact that we use per client support e-mail addresses we usually have one queue and only one per client. When the user tries to create a new ticket within the web interface she has to select the queue for the ticket to go in from a dropdown list which shows "nothing" (well, something like "--") and her own client queue with the former preselected by default. Is it possible to "hide" the queue dropdown list when there's only one to choose (and pre-select that queue) or, at list, this queue to be the preselected one instead of the "blank" one? TIA. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] How is teh owner ship of a que decided initially
Dear Admin I had the following doubt while testing the OTRS When A demo customer is creating a ticket in any queue , how is the owner decided ? If its decided according to the configuration "owner" in OTRS , Its not working for me ,For me any queue , the default owner is ad min , please help -- Thank You Best Regards Joseph Sibie Devis KALKITECH #147, Ananthapushpa Buildings ;5 th Main. Sector 7, HSR Layout ;Bangalore-34 , INDIA ((+91) (80) 2572 1263 / 1264 | *[EMAIL PROTECTED]/com |8 www.kalkitech.com "A Whole New World of Intelligent Energy Systems" [EMAIL PROTECTED] wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. HTML Conversion to text (Jamie Spence) 2. Re: HTML Conversion to text (Klaus Bruno) 3. Re: Email-ticket vs Phone-ticket (Nils Breunese (Lemonbit)) 4. Re: HTML Conversion to text (Nils Breunese (Lemonbit)) 5. Re: Email-ticket vs Phone-ticket (Egor Tsilenko) -- Message: 1 Date: Mon, 2 Jun 2008 17:01:53 +0530 From: "Jamie Spence" [EMAIL PROTECTED] Subject: [otrs] HTML Conversion to text To: "User questions and discussions about OTRS.org" otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset="iso-8859-1" Is there any option to maintain html mail formatting so that tables and stuff work/display ok? Any ideas appreciated. Thanks, Jamie ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
