AW: RE: [otrs] Truncated upload
Hello Luca, Have you checked the attachments in the file system under /OTRS_HOME/var/article ? We have seen this some problems with strange names of the attachments, like Ü Regards Thomas -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Luca Martella Gesendet: Montag, 5. März 2007 16:32 An: User questions and discussions a Betreff: Re: RE: [otrs] Truncated upload 05-03-2007 Thanks Andy for your answer! I've checked the config file and the max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even with attachments of 1 Mbyte :( Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] === At 05-03-2007, 15.30.37 you wrote: === >What is your max_allowed packet in your DB daemon? Even though you use >the file system to store files, they still first go through the >web_upload_cache table before placed on the local file system. > > >If you are using MySQL its in the my.cnf file and a normal value is >something between 8-16mb. > >HTH, > >Andy Lubel > >-Original Message- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >Luca Martella >Sent: Monday, March 05, 2007 6:17 AM >To: otrs >Subject: [otrs] Truncated upload > >05-03-2007 > >Hello all! I'm Luca from Italy. We have OTRS correctly configured on a >windows platform and we have a problem: all the files attached to a >ticket are truncated! Sometimes it truncated only 16 bytes, other times >even 20-30 kbytes. We use the file system to store the files. > >Does anyone have suggestions for this issue? > >Thanks in advance > >Luca Martella > Unilab S.r.l. Development Team > [EMAIL PROTECTED] > > > >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ smime.p7s Description: S/MIME cryptographic signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
AW: [otrs] New ticket notification in cell phone as SMS
Hi, We are using this with an email to sms-gw from our mobile provider. Hope this helps Thomas -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von BipinDas Gesendet: Donnerstag, 19. Oktober 2006 16:10 An: User questions and discussions about OTRS.org Betreff: [otrs] New ticket notification in cell phone as SMS Hi eveybody I do have a new requirement with otrs. I would like to send a SMS to an agent's cellphone when a new ticket is delivered to his queue. I dont know whether it is possible with OTRS 2.0.4. Does anybody go across with same requirement. Please help -- Greetings... ___ Bipin Das Spectrum Softtech Solutions, 0484-4082000 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ smime.p7s Description: S/MIME cryptographic signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] AW: Change the length of Ticket ID
Title: Nachricht Hi, have a look at the configs for Ticket::NumberGenerator and Ticket::Hook . If there is no satisfiying method to generate the ticket number, you may write our own module as in and /opt/otrs/Kernel/System/Ticket/Number. Thomas -Ursprüngliche Nachricht-Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Arif HussainGesendet: Mittwoch, 12. Juli 2006 11:20An: otrs@otrs.orgBetreff: RE: Change the length of Ticket ID Hi, I am new to Otrs and would like to start using it, but I cannot work out how to reduce the size of the ticket number. we would like it to be much smaller i.e 8-10 characters. Can anyone point me in the right direction Regards, From: [EMAIL PROTECTED] on behalf of [EMAIL PROTECTED]Sent: Wed 12/07/2006 02:24To: otrs@otrs.orgSubject: otrs Digest, Vol 36, Issue 18 Send otrs mailing list submissions to otrs@otrs.orgTo subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrsor, via email, send a message with subject or body 'help' to [EMAIL PROTECTED]You can reach the person managing the list at [EMAIL PROTECTED]When replying, please edit your Subject line so it is more specificthan "Re: Contents of otrs digest..."Today's Topics: 1. Re: Where do I find the system log? (Andy Lubel) 2. Re: Where do I find the system log? (s taylor) 3. Prevent user reopening a ticket ([EMAIL PROTECTED]) 4. Re: Prevent user reopening a ticket (Andy Lubel) 5. RE: How to CONVERT 'customers' into 'agents' or 'admins'? (s taylor) 6. Uh oh! /opt/otrs/Kernel/System/DB.pm line 219 (Andy Lubel) 7. RE: Uh oh! /opt/otrs/Kernel/System/DB.pm line 219 (s taylor) 8. Re: Prevent user reopening a ticket ([EMAIL PROTECTED]) 9. How can a CUSTOMER to update their info? (s taylor)--Message: 1Date: Tue, 11 Jul 2006 15:35:04 -0400From: Andy Lubel <[EMAIL PROTECTED]>Subject: Re: [otrs] Where do I find the system log?To: "User questions and discussions about OTRS.org" Message-ID: <[EMAIL PROTECTED]>Content-Type: text/plain; charset="US-ASCII"If its entered as /tmp/otrs.log then its going to the root, not relative towhere its called from.. If you wanted that relative then you wanttmp/otrs.log. Mine is set to /opt/otrs/tmp/otrs.log but would also work if Idid tmp/otrs.log (because /opt/otrs is my home directory and considered theroot of the application)In other words if you put '/' at the beginning its like going to the root ofthe drive.HTH,AndyOn 7/11/06 3:12 PM, "s taylor" <[EMAIL PROTECTED]> wrote:> Thanks for your reply.>> I have 'write' permissions on the folder; enough that the file,> 'Kernel-System-Stats-StateAction-2006-06.cache' was able to write to it a> few days ago.>> For the SysLog file in SysConfig, I have '/tmp/otrs.log' as the LogFile name> (using the default) which I'm ASSUMING that this implies that this folder is> located in the 'var' subdirectory.>> As another attempt, I manually created the 'otrs.log' file with 777 and> placed it in '/tmp/otrs.log' (which is contained in 'var') subdir. I logged> in then out of a test account in order to generate a line entry in the log.> The 'System Log' on the web interface was updated, but nothing was written> to the 'otrs.log' file I created.>> Any ideas?>> Thanks.>>> ___> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> Support orr consulting for your OTRS system?> => http://www.otrs.com/Message: 2Date: Tue, 11 Jul 2006 15:48:44 -0400From: "s taylor" <[EMAIL PROTECTED]>Subject: Re: [otrs] Where do I find the system log?To: otrs@otrs.orgMessage-ID: <[EMAIL PROTECTED]>Content-Type: text/plain; format=flowedThat did it! I used the full path '/usr/.../otrs/var/tmp/otrs.log' and nowthe file has been created by the system (prior to this last test, I deletedthe file I manually created) and is being updated with each syslog entry!Thanks, Andy!>From: Andy Lubel <[EMAIL PROTECTED]>>Reply-To: "User questions and discussions about OTRS.org" >To: "User questions and discussions about OTRS.org" >Subject: Re: [otrs] Where do I find the system log?>Date: Tue, 11 Jul 2006 15:35:04 -0400>>If its entered as /tmp/otrs.log then its going to the root, not relative to>where its called from.. If you wanted that relative then you want>tmp/otrs.log. Mine is set to /opt/otrs/tmp/otrs.log but would also work if>I>did tmp/otrs.log (because /opt/otrs is my home directory and cons
AW: [otrs] second OTRS database
Title: Nachricht
Hi,
that
can be easily done, but you need a different URL for the second OTRS system an a
second installation/copy of OTRS and different settings in Config.pm for
SystemID and Database. Of course the settings of apache has to be
adopted.
e.g
OTRS1 http://otrs.mycompany.com/otrs1/index.pl
$Self->{'Database'} = 'otrs1'; $Self->{'SystemID'} = 10;e.g OTRS2 http://otrs.mycompany.com/otrs2/index.pl
$Self->{'Database'} = 'otrs2'; $Self->{'SystemID'} =
20;
This works for use quite well for
us.
regards
Thomas
-Ursprüngliche
Nachricht-Von: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Im Auftrag von Koning,
ReneGesendet: Mittwoch, 12. April 2006 11:40An:
otrs@otrs.orgBetreff: [otrs] second OTRS
database
Hello,
We are running
OTRS on windows 2003 server (since march this year) and are using the system
to manage ideas people are sending in. Now, we want to make a second OTRS
installation and use this installation for our new helpdesk. Can I do a
second installation or is there another way to create the OTRS
database?
We want to
install it on the same server, where MySQL and Apache are already
running.
Can someone give
me some advise??
Greetings, René -
Boekelo Decor
###This
message has been scanned by F-Secure Anti-Virus for Microsoft
Exchange.
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AW: [otrs] Delete old closed tickets
Hi,
We have a GenericAgent.pm, which will do this für the create date. IMHO the
easied way would be to add the changes to support TicketChangeTime or use
TicketFreeTime
Regards
Thomas
...
'delete-old-ML' => {
# get all tickets with these properties
Queue => ['xxxs','xyyy'],
# States => ['new', 'open'],
Locks => ['unlock'],
# tickets older then 1 year+1 day
TicketCreateTimeOlderMinutes => 568800,
# new ticket properties (no option is required,
# use just the options which should be changed!)
New => {
# DELETE!
Delete => 1,
# Queue => 'Junk',
},
},
...
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Alexander
Scholler
Gesendet: Mittwoch, 22. März 2006 15:50
An: User questions and discussions about OTRS.org
Betreff: [otrs] Delete old closed tickets
Hi all,
I would like to delete all tickets which have state "closed" with their
close-date older than X month.
To achieve this I think I should use an generic agent job on all closed
tickets, but how can it be checked that the close-date is minimum X
month ago?
I could call an external CMD that examines the DB-entries,
but that's no good idea because this CMD-scripts need the
DB-connection-parameters, an extra DB-connection etc., all thinks that
are present within OTRS.
So I think a self written module would be better.
But I've no idea where to start ("25. Developer's guide - Writing OTRS
Modules" on OTRS-DOC v1.3 doesn't really help me).
Has anybody experience on that?
Bye, Alex
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[otrs] 2.0.4 No Escalation after DBUpdate?
Hi, We are doing an update from 1.3.2 to 2.0.4 and noticed on the test-system with the old DB, that old open tickets are no longer escalating. Is this intended to work so, or have we done some mistakes? Regards Thomas ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
AW: [otrs] LDAP with Microsoft Acrive Directory (Global Catalog)
Hi Martin,
If you use the global catalog you can see all users. Maybe you are using not
the right instance or the rigt base dn. For example our configuration is:
Params => {
# ldap host
Host => 'dc02.zzz.yyy.org',
# ldap base dn
BaseDN => 'dc=yyy, dc=org',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => '[EMAIL PROTECTED]',
UserPw => '**',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '
(objectclass=user)'
AlwaysFilter => '(objectclass=user)',
# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use this options (if not, ignore it)
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-15',
# Net::LDAP new params (if needed - for more info see perldoc Net::L
Params => {
port => 3268,
timeout => 120,
async => 0,
version => 3,
},
},
HTH and regards
Thomas
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Mayr Martin
Gesendet: Dienstag, 20. Dezember 2005 12:24
An: otrs@otrs.org
Betreff: [otrs] LDAP with Microsoft Acrive Directory (Global Catalog)
Does anybody know how to access a global catalog for user search? We have a
forest considting of a root domain and 3 subdomains for each region.
If i use one of the subdomains i can perfectly search the users. Which
parameters do i have to use search on a global catalog server about users in
all 4 domains?
Thanks for help
Martin
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AW: [otrs] is it possible to connect two OTRS systems?
Hello,
IMHO it should be possible, if the TicketHook Values are different, like
TicketNr:
TN:
We are investigating in an coupling with a commercial product. Has anybody
experiences with HP CTS?
Thomas
-Ursprüngliche Nachricht-
Von: Victor Rodriguez Cortes [mailto:[EMAIL PROTECTED]
Gesendet: Donnerstag, 16. Juni 2005 12:31
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] is it possible to connect two OTRS systems?
On 16 Jun 2005 at 9:11, Moritz Bunkus wrote:
> Hey,
>
> a colleague of mine thinks that it is possible to connect two
> different OTRS systems, e.g. those of two companies. The idea is that
> tickets can be moved from one system to the other. Unfortunately I
> haven't found anything about that in the docs, nor in the mailing list
> archives. So I guess this isn't possible, and my colleague was wrong.
>
> So. Is this possible? If yes, where can I read more about it?
Why would you need to "connect" two OTRS servers? Is there any real
situation
where this thing would be practical?
Maybe you can do something using the $Self->{SystemID}, but as tickets
from
each system reference to customers and agents from each one, I don't think that
you
could "import" tickets from one OTRS server into another without screwing
something
on them...
Regards,
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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AW: [otrs] RT to OTRS migration
Hello, We migrated about a year ago from RT to otrs 1.1. Unfortunately we haven't found any method for the migration of the database. Therefore we imported the backup of the emails from the RT-system by rereading the emails by the postmaster.pl/procmail mechanismen. Regards Thomas Thomas Kaiser -Ursprüngliche Nachricht- Von: Nuno Vieira [mailto:[EMAIL PROTECTED] Gesendet: Samstag, 5. Februar 2005 21:07 An: otrs@otrs.org Betreff: [otrs] RT to OTRS migration Hello, We are migrating our TT system from RT to OTRS. Is there anybody outhere that already done that and has any nice script to migrate open tickets from RT to OTRS, and is willing to share it ? Regards, -- Nuno Vieira NFSi - Soluções Internet, Lda. Chief Technical Officer Office Phone : +351 244 145615 Mobile Phone : +351 91 6184656 General Phone : +351 244 145600 (ext. 15) Fax : +351 244 145601 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
