Re: [otrs] Multiple OTRS HowTo - Document Ready
I have forwarded the document to ur personal IDBipinDas <[EMAIL PROTECTED]> wrote: HiI think this may be great work. Kindly get me the docThanks-- ___Bipin DasLinux Administrator,Spectrum Softtech Solutions,Mahakavi G Road,Cochin-682011.Phone 0484 4082000.www.spectrum.net.in www.spectramedi.com___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/ Heres a new way to find what you're looking for - Yahoo! Answers ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Multiple OTRS HowTo - Document Ready
Hi StefanI would be glad to send you the doc...Let all the community no the link when your done so that they can take a look at it... I will forward the doc to your personal ID...Thanks & RegardsKartheeKStefan Lindecke <[EMAIL PROTECTED]> wrote: KartheeK schrieb: Hi All,Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz...Thanks and Regards KartheeK Hi ! We have published a german forum and wiki for otrs. Take a look at http://www.otrs-forum.de . There you are able to place it. Just contact me when you want to publish it. The only thing is, that our forum and wiki is in german. But this might be no problem at the moment. Perhaps we add some english boards. PLease take a look and i hope we hear from you Stefan Lindecke ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/ Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Problem in otrs.conf
Disable SELinux use command setenforce 0Peter van Beugen <[EMAIL PROTECTED]> wrote: Did you correct te lines in: /etc/httpd/conf.d/otrs.conf ??PerlModule Apache ==> Apache2PerlInitHandler Apache ==> Apache2Regards,Peter van Beugen-Oorspronkelijk bericht-Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens JoeFuscoVerzonden: woensdag 5 juli 2006 22:40Aan: otrs@otrs.orgOnderwerp: [otrs] Problem in otrs.confI'm using Fedora Core 5 and have installed the otrs rpm. The includedreadme says install the rpm, restart apache, and launch the webconfiguration. Apache still won't start. When I rename the/etc/conf.d/otrs.conf file, httpd starts just fine. That tells me theproblem is in the otrs.conf file... but where? I'm not getting anyfeedback, other than a warning about a useless use of AllowOverride,that tells me where the problem might be.ANY help is appreciated.ThanksJoe FuscoNetwork ManagerOcean Dental Corporate Headquarters206 W. 6thStillwater, OK 74074Ph: 405.707.0600Fax: 405.707.7129Cell: 405.612.8040PLEASE NOTE NEW EMAIL ADDRESSEmail: [EMAIL PROTECTED]Customer Service: The state of voluntary subjection to a customer, thecondition of being bound to service. IMPORTANT - This e-mail message is intended only for the use of theindividual or entity to which it is addressed, and may containinformation that is privileged, confidential and exempt from disclosureunder applicable law. If you are not the intended recipient, you arehereby notified that we do not consent to any reading, dissemination,distribution or copying of this e-mail message. If you have receivedthis communication in error, please notify the sender immediately byreturn e-mail, delete this e-mail, delete the transmitted informationand destroy any copies. Any dissemination or use of this information bya person other than the intended recipient is unauthorized and may beillegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free asinformation could be intercepted, corrupted, lost, destroyed, arrivelate, incomplete, or contain viruses. The sender therefore does notaccept liability for any errors or omissions in the contents of thismessage, which arise as a result of e-mail transmission.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=http://www.otrs.com/___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/ Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Multiple OTRS HowTo - Document Ready
Hi All,Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz...Thanks and RegardsKartheeK Yahoo! India Answers: Share what you know. Learn something new Click here Catch all the FIFA World Cup 2006 action on Yahoo! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Multiple OTRS HowTo --> Ready
Hello Christian,I have authoed a small howto about installing multiple otrs on multiple apaches... I will be glad to make it available for the OTRS community after your review... Please let me know where I need to mail you the doc...RegardsKartheeK Yahoo! India Answers: Share what you know. Learn something new Click here Send free SMS to your Friends on Mobile from your Yahoo! Messenger Download now___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Customer and Compay ticket
In the "Com pany Tickets" you will see the tickets of all the peolple who have a common customer ID.If 5 people have customer ID100 then in the "Company Tickets" you willsee all the tickets of all the 5 peopleHope That explains"Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote:Can someone please explain to me the difference between Customer and Company tickets Thanks Mamakwa___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Why was V. Sehwag warned by the BCCI? Share your knowledge on Yahoo! Answers India Send instant messages to your online friends - NOW___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: Re: SPAM Subject: Re: [otrs] Multiple OTRS installations, same machine
hmmm.. not yet... I will love to do that... May be i will sit on it today night...[EMAIL PROTECTED] wrote: Hi, did you ever write an "instalation manual" or something like that therefore? may be you can share your knowledge that way. as a faq on otrs? Thx in advance, Li [EMAIL PROTECTED] schrieb am 12.05.2006 08:03:04: > Hello All, > > I have 5 instances of OTRS running on my machine... > I have installed five instances of "Apache" and I am running one > instance of OTRS under each of the apache > No problems in this way. > > Regards > KartheeK > > Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hello and sorry for the late response, > > On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote: > >I have set it up that way and am working through some issues, but the > >question I have is: If I set the SystemID variables too close together, > >Syslog.pm panics. > > > >For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they > >conflict on memory space (it appears). > > Yes, I can reproduce this problem. > > >If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict. > > Yes, same here. > > >It looks like in Syslog.pm, shmget is using SystemID as a parameter in > >grabbing shared memory. Am I reading this right, and can this problem > >be duplicated? > > Your right. > > Unfortunatly I am no IPC expert but I open a bug report on this issue. > > http://bugs.otrs.org/show_bug.cgi?id=1203 > > We will see if we can fix it. > > >Matt Linton "So, you think there's no money > > Best regards, > Christian > > -- > ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 > http://www.otrs.com/ :: Communication with success! > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > What makes Sachin India's highest paid sports celebrity?, Share your > knowledge on Yahoo! India Answers > Send instant messages to your online friends - NOW > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Why was V. Sehwag warned by the BCCI? Share your knowledge on Yahoo! Answers India Send instant messages to your online friends - NOW___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: SPAM Subject: Re: [otrs] Multiple OTRS installations, same machine
Hello All,I have 5 instances of OTRS running on my machine...I have installed five instances of "Apache" and I am running one instance of OTRS under each of the apacheNo problems in this way.RegardsKartheeKChristian Schoepplein <[EMAIL PROTECTED]> wrote: Hello and sorry for the late response,On Tue, Apr 25, 2006 at 09:57:17AM -0700, Matt Linton wrote:>I have set it up that way and am working through some issues, but the >question I have is: If I set the SystemID variables too close together, >Syslog.pm panics.>>For instance, if #1 is SystemID 01 and #2 is SystemID 02, then they >conflict on memory space (it appears).Yes, I can reproduce this problem.>If #1 is SystemID 01 and #2 is SystemID 20, then they do not conflict. Yes, same here.>It looks like in Syslog.pm, shmget is using SystemID as a parameter in >grabbing shared memory. Am I reading this right, and can this problem >be duplicated?Your right.Unfortunatly I am no IPC expert but I open a bug report on this issue. http://bugs.otrs.org/show_bug.cgi?id=1203We will see if we can fix it.>Matt Linton "So, you think there's no moneyBest regards,Christian-- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769http://www.otrs.com/ :: Communication with success!___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ What makes Sachin India's highest paid sports celebrity?, Share your knowledge on Yahoo! India Answers Send instant messages to your online friends - NOW___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS performance measure...
Hi Christian, i am having around 500 concurrent users, my mysql db is 2GB in size. I have done the mysql static/dynamic stuff too. Beyond that should i tweak any thing more? regards KartheeK --- Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hi, > > On Tue, Apr 18, 2006 at 02:16:28PM +0800, ?? > wrote: > >there have any one have test OTRS's performance? > > > >i just do sample test... on P3 866 with 128M RAM... > when i submit a > >transaction, there spend almost 15 M RAM...and 2% > process time.. > > > >If i bulid a OTRS system for 100 concurrent > users..there need 15M*100= 1500M > >RAM.. right ? > > No. Most of the components that are used are not > linked to only one > user. OTRS can be used with many users on normal > machines. Please see > the performance tunig section in our online admin > manual. > > >Jeffery > > Best regards, > Christian > > -- > ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 > Straubing > Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 > 1862 769 > http://www.otrs.com/ :: Communication with > success! > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS is Amazing!
Hello Jceralde, I have followed this: http://doc.otrs.org/2.0/en/html/c1615.html I am also running /opt/otrs/RebuildTicketIndex.pl in a cron, I believe this brings in a sort of "indexing" Apart, from this I have not done anything. i am myself too confused of what i should do to further improve the performance. Just curious of what is the size of the db in your installation. Regards, KartheeK [EMAIL PROTECTED] wrote: hi,how do you tweak the mysql database to make it more faster ?can you help me with it . thanks.> Hello All,>> I am happy to share the following:> I have now been using OTRS for 8 months, our> installation has about 3,00,000 tickets put in it.> There are about 3000 tickets created a day by 300> concurrent users.> The total size of the database(mysql)is 2GB. At any> time there are atleast 5000 Open tickets in the> system.> The System is working fine without any problems.> OTRS is amazing!> Everyone, please share more info about your> installation.>> Thanks & Regards,> KartheeK>>>>> __> Yahoo! India Matrimony: Find your partner now. Go to> http://yahoo.shaadi.com> ___> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> Support oder Consulting für Ihr OTRS System?> => http://www.otrs.de/>Jonathan CeraldeePerformax Contact Centers Corp2nd Floor, BPI Buendia Bldg.Sen. Gil Puyat Ave.Makati City, PhilippinesTel: +63 (2) 490 22 88This message and any attachments are confidential to the ordinary user ofthe e-mailaddress to which it was addressed and may also be privileged. If you arenot theaddressee you may not read, copy, forward, disclose or use any part of themessageor its attachments and if you have received this message in error, pleasenotify thesender immediately by return e-mail and delete it from your system.Internet communications cannot be guaranteed to be secure or error-free asinformation could be intercepted, corrupted, lost, arrive late or containviruses.The sender therefore does not accept liability for any errors or omissionsin thecontext of this message which arise as a result of Internet transmission.Any opinions contained in this message are those of the author and are notgiven orendorsed by the Transnational Diversified Group (TDG), its MemberCompanies (MCs),or office through which this message is sent unless otherwise clearlyindicated inthis message and the authority of the author to so bind TDG and any of itsMCsreferred to is duly verified.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS is Amazing!
Hello All, I am happy to share the following: I have now been using OTRS for 8 months, our installation has about 3,00,000 tickets put in it. There are about 3000 tickets created a day by 300 concurrent users. The total size of the database(mysql)is 2GB. At any time there are atleast 5000 Open tickets in the system. The System is working fine without any problems. OTRS is amazing! Everyone, please share more info about your installation. Thanks & Regards, KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Reskinning OTRS and also any integration with CRM?
If you want to go for a single line display, you can find the code from "Advanced Search results" page. It is one line diplay there.Jason Loven <[EMAIL PROTECTED]> wrote:Just curious if anyone has done any work on reskinning OTRS at all? Some of the views (like the open tickets view) show a lot of information it would be nice to pare down to just a line or 3. Also has anyone managed to get OTRS working with any of the CRM systems out there like Microsoft CRM or SugarCRM? Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc.36 Thurber Blvd, Smithfield RI 02917Phone: (401)232-2600, Fax: (401)232-7778Email: [EMAIL PROTECTED] Web: http://www.cainetserv.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Diff Between "Notifications" and "Auto Responses"
If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is: Whats the technical diff between a "Notification" and "Auto Responses""Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: Richard Hinkamp wrote:> Notifications are sent to agents (people using OTRS).> Auto responses are sent to customers (people sending mail to the > OTRS system).Yes. Notifications are messages like "There is a new ticket in the Finance queue" and auto responses are automatically sent messages to customers like "Thank you for your message. A member of our support team will respond to your message with 48 hours."Nils Breunese.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Diff Between "Notifications" and "Auto Responses"
Hello All, I am confused about the difference between "Notifications" and "Auto Responses". Anybody Please do clarify this for me. Regards, KartheeK Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS Installation:: Apache/mysql Performance
Hello All, I have now been using OTRS for 8 months, our installation has about 3,00,000 tickets. There are about 3000 tickets created a day by 300 concurrent. The total size of the database(mysql)is 2GB. At any time there are atleast 5000 Open tickets in the system. As both the DB and concurrent users are increasing day by day, I was wondering if I should tweak apache?? Any Idea of what needs to be tweaked in Apache? Anybody with a similar installation size?, please share thoghts. I have already done: http://doc.otrs.org/2.0/en/html/c1615.html#performance-tuning-otrs-storage Any further things I should do? Please guide me. Regards KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS on Mandriva 2006 :: @INC Error
Hello All, I am in the process of installing OTRS(.tar.gz) on a Mandriva 2006. When I issue the command "perl -cw /opt/otrs/bin/PostMasterPOP3.pl, I get the following error: === Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/lib/perl5/5.8.7/i386-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i386-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i386-linux /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.6/i386-linux /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl .) at /opt/otrs/bin/PostMasterPOP3.pl line 36. BEGIN failed--compilation aborted at /opt/otrs/bin/PostMasterPOP3.pl line 36. = I belive i should do something to the perl configuration or something... Can any body help me resolve this? Warm Regards, KartheeK Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error: Need TicketID!
Hello Priya, I think there is a problem with you server... the disc /opt might be full... so OTRS is not able to write the file... TicketCounter.log... Just make some free space available in /opt and you will get thru the problem... Regards KartheeKPriya b <[EMAIL PROTECTED]> wrote:Hello friends I m workng with otrs few months back.It was workng absolutly fine.. But now suddenly,when Customer/agent User tries to create a ticket.It is giving error a s follows::: Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006Message: Need TicketID!Traceback (3186): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 It seems as ticket id generarator is creatng problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it is showng: id field tn field ---(somthing) -- --- -- 3306 1003290 3307 1003291 & suddenly next one is: 3308 101 3309 (its showing blank here) I m not getting Why It Is Not generating TICKET ID.??/ I m new to it...Plz Help Me Frnds Waiting fro ur reply. Thank you.. ___OTRS mailing list: otrs - Webpage : http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer Notify when Status --> Closed How?
This solution will send emails for all the state changes, I want to send an email only when the ticket is closedRichard Mollel <[EMAIL PROTECTED]> wrote: Hi,This is done per queuein the section of ticketstatus notification. What i have found out so far is that by turning thaton...the it notifies customer to many times, forthings like status change from new->open (i.e. when anagent takes ownership...and probably puts a note..nextstatus sets itself to open)And from this, you will receive questions of whats thedifference btwn open and new. --- KartheeK <[EMAIL PROTECTED]>wrote:> Hello All,> > I want to know if there is a way to automatically> shoot an email to the customer ONLY when the status> is CLOSED...> > Regards> KartheeK > > Send instant messages to your online friends> http://in.messenger.yahoo.com >___> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe:> http://lists.otrs.org/cgi-bin/listinfo/otrs> Support oder Consulting für Ihr OTRS System?> => http://www.otrs.de/__Do You Yahoo!?Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Customer Notify when Status --> Closed How?
Hello All, I want to know if there is a way to automatically shoot an email to the customer ONLY when the status is CLOSED... Regards KartheeK Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Status Change when customer follows up Howto?
Hello, There is this setting in: /opt/otrs/Kernel/System/PostMaster.pm # PostmasterFollowUpState # (The state if a ticket got a follow up.) [default: open] $Self->{PostmasterFollowUpState} = 'open'; As we see the default setting is open; change this to the desired state... This should work.. Myself yet to test Regards KartheeK Richard Hinkamp - BeSite <[EMAIL PROTECTED]> wrote: Please share your solution! :)RichardKartheeK wrote:> Ho Great-OTRS, I got a quick solution: I found a configuration setting in>opt/otrs/Kernel/System/PostMaster.pm / . OTRS is really a
great
> application___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Send instant messages to your online friends http://in.messenger.yahoo.com ___
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Re: [otrs] Status Change when customer follows up Howto?
Ho Great-OTRS, I got a quick solution: I found a configuration setting in /opt/otrs/Kernel/System/PostMaster.pm . OTRS is really a great applicationKartheeK <[EMAIL PROTECTED]> wrote:Hello Everybody, Can anybody tell me if we have a way to change the status or queue of a ticket, when there is a followup mail from the customer Regards KartheeK Send instant messages to your online friends http://in.messenger.yahoo.com ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Status Change when customer follows up Howto?
Hello Everybody, Can anybody tell me if we have a way to change the status or queue of a ticket, when there is a followup mail from the customer Regards KartheeKSend instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
Hello, Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script Give chmod 777, and then execute it as root... This is a raw script, i have made. after this, run http://localhost/otrs/installer.pl thats it.. Believe me, you are starting to use, on of the best ticketing systems on Earth... Welcome to OTRS Family Good Luck = #This script installs otrs-2.0.3-01.tar.gz from source on a FC4 machine or a #Mandrake machine#The script assumes the otrs source code to be in /usr/local/src cp /usr/local/src/otrs-2.0.2-01.tar.gz /opt/cd /opt/echo Uncompressing the Source codetar xzvf otrs-2.0.2-01.tar.gzecho Creating a OTRS Useruseradd -d /opt/otrs -c 'OTRS user' otrsusermod -G apache otrscd /opt/otrscp Kernel/Config.pm.dist Kernel/Config.pmcd Kernel/Config/for foo in *.dist; do cp $foo `basename $foo .dist`; doneperl -cw /opt/otrs/bin/cgi-bin/index.plperl -cw /opt/otrs/bin/PostMaster.plcp /opt/otrs/scripts/apache2-httpd-new.include.conf /etc/httpd/conf.d/cd /opt/otrs/bin/./SetPermissions.sh /opt/otrs otrs apache apache apacheservice httpd restartservice mysqld restartcd /opt/rm -rf otrs-2.0.2-01.tar.gz=== Regards KartheeKGuido Leisker <[EMAIL PROTECTED]> wrote: >> is there a rpm for FC4?>> The packages for FC 1/2/3 dont work on 4.> > > What's the error message?There is no error message from otrs, I can install it. But then my apache httpd does not work any more.It seems that otrs thinks I do have apache1 on my system.Trying to start apache gives the follwing result:-# tail /var/log/httpd/error_log[Wed Jan 18 13:26:27 2006] [error] Use of uninitialized value in list assignment at /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/Apache/Reload.pm line 34.\nCompilation failed in require at (eval 83) line 3.\n[Wed Jan 18 13:26:27 2006] [error] Can't load Perl module Apache::Reload for server erwin.guido-leisker.de:0, exiting...-Installing the Reload.pm for Apche 1 under /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/Apache/Reload.pm will the server let start, but dont realy working.That was with the package for FC3, the package for RH EL 4 has 100 failed dependencies.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script Give chmod 777, and then execute it as root... This is a raw script, i have made. after this, run http://localhost/otrs/installer.pl thats it.. Believe me, you are starting to use, on of the best ticketing systems on Earth... Welcome to OTRS Family Good Luck = #This script installs otrs-2.0.3-01.tar.gz from source on a FC4 machine or a #Mandrake machine#The script assumes the otrs source code to be in /usr/local/src cp /usr/local/src/otrs-2.0.2-01.tar.gz /opt/cd /opt/echo Uncompressing the Source codetar xzvf otrs-2.0.2-01.tar.gzecho Creating a OTRS Useruseradd - d /opt/otrs -c 'OTRS user' otrsusermod -G apache otrscd /opt/otrscp Kernel/Config.pm.dist Kernel/Config.pmcd Kernel/Config/for foo in *.dist; do cp $foo `basename $foo .dist`; doneperl -cw /opt/otrs/bin/cgi-bin/index.plperl -cw /opt/otrs/bin/PostMaster.plcp /opt/otrs/scripts/apache2-httpd-new.include.conf /etc/httpd/conf.d/cd /opt/otrs/bin/./SetPermissions.sh /opt/otrs otrs apache apache apacheservice httpd restartservice mysqld restartcd /opt/rm -rf otrs-2.0.2-01.tar.gz=== Regards KartheeKGuido Leisker <[EMAIL PROTECTED]> wrote: Hi List,is there a rpm for FC4?The packages for FC 1/2/3 dont work on 4.thanks___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Reg: Queues & SubQueues Differences??
Hello All, Can anybody of you tell me, if there is any differences in the behavior of queues and subqueues.?? How or where is the concept of "SubQueues" useful ?? Regards KartheeKSend instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Customer Login --- Company Tickets
Hello Everybody, In the customer login, I see that "Company Tickets" is always Zero. I have two customers with the same Customer ID (lets say, each has created one ticket), implying that they are from the same company. Now if my understanding of "Company Tickets" (Company Tickets is a collection of all tickets with same customer ID) is correct then the "Company Tickets" should be populated with 2 tickets. Am I correct??? Regards KartheeKSend instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] foreign ticket ids
I have a crude out of the box solution... Why not you ask them to mail all the tickets to your system's email id and thus get them all into your Postmaster queue. Each of the mail(foreign Ticket) will be asigned a new ticket number... Big alternative: Use wsdl (Web Services Defination Language) and Provide Web Service to the Forign System. I think OTRS Developers need to create this kind of service interface... Regards KartheeKBartlomiej Moczulski <[EMAIL PROTECTED]> wrote: hi all,I need a solution for such a scheme:We provide a support for our customers and that's a point where otrs is just fine. Unfortunately some percent of calls is escalated to our partners and some of them use their own ticketing systems.Is it possible to accept an "alien" ticket id (eg. "ABCDEF-0123456") in otrs? Or rather: what's the easiest way to do it?If I had a ticket with foreign id, I could merge or link it to my original ticket to have whole problem history in one place. Certainly no "In-Reply-To" etc. fields are provided, so I just need to recognize answers by identifier in Subject field.Oh, one more thing - there is no way to make everyone keep our ticket id in subject, unfortunately.-- thanks in advance,bm.Niniejsza wiadomosc oraz jej zalaczniki moga zawierac informacje poufne, stanowiace tajemnice DAGMA sp. z o.o. w Katowicach. Informacje zawarte w tej wiadomosci sa przeznaczone wylacznie dla osoby, ktora jest jej adresatem. Przesy³anie, rozpowszechnianie lub inne nieuprawnione wykorzystywanie otrzymanej wiadomo¶ci i jej zalacznikow jest zabronione. Jezeli Panstwo nie jestescie adresatem tej wiadomosci a otrzymaliscie ja przez pomylke, upr zejmie prosimy o poinformowanie o tym fakcie nadawcy i usuniecie tej wiadomosci wraz z zalacznikami.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: AW: [otrs] Notifcations
I am not able to shutdown , Agent Add note and Agent Owner Update... I am digging the code [EMAIL PROTECTED] wrote:Hello, As I have all of these settings set to no, the issue in the queue and user section about notifications do not cover the issue that I am having. The settings in the queue pertain to customer notification, and in users I only have Agent user options Move notification : Ticket lock timeout notification : Follow up notification New ticket notification : to choose from. In the notification section in the admin pannel are some standard notifications bg::Agent::AddNote This I have not received as we have first started using the system bg::Agent::Escalation This I have not received as we have first started using the system bg::Agent::FollowUp this as shown above I can control bg::Agent::LockTimeout this as shown above I can control bg::Agent::Move this as shown above I can control bg::Agent::NewTicket th is as shown above I can control bg::Agent::OwnerUpdate This is the first email sent by my system that I cannot shutoff bg::Agent::PendingReminder This I have not received as we have first started using the system bg::Customer::OwnerUpdate this can be controlled in the queue settings bg::Customer::QueueUpdate this can be controlled in the queue settings bg::Customer::StateUpdate this can be controlled in the queue settings ; Thanks for the interest in my problem, and if anyone knows something, please just drop me a line. Thank you, Shawn Beasley Support - IT Cargo Future Communications GmbH Building 1335 55483 Airport Hahn Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.com -Ursprüngliche Nachricht-Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von KartheeKGesendet: Dienstag, 13. Dezember 2005 08:47An: User questions and discussions about OTRS.orgBetreff: Re: [otrs] Notifcations HelloThis is really being a big issue in my case All the agents are complaining of too many mails in their inbox, mails are tiggered eventhough they have not selected any thing in their prefernces... I am using OTRS-2.0.2.RegardsKartheeKHugo Hernan Buitrago Rios <[EMAIL PROTECTED]> wrote:Hi, As I understand it the notifications to the clients are handled in the preferences of each queue, and the notifications to the agents/users in the preferences of each user.2005/12/12, [EMAIL PROTECTED] <[EMAIL PROTECTED]>: Hello, Where can one shut off all notifications (ie by owner change)? Vielen Dank, Shawn BeasleySupport - IT -- Hugo Hernán Buitrago RíosTecnólogo en Sistemas [EMAIL PROTECTED][EMAIL PROTECTED] ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Yahoo! India Matrimony: Find your partner now.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Yahoo! India Matrimony: Find your partner now.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Notifcations
Hello This is really being a big issue in my case All the agents are complaining of too many mails in their inbox, mails are tiggered eventhough they have not selected any thing in their prefernces... I am using OTRS-2.0.2.Regards KartheeKHugo Hernan Buitrago Rios <[EMAIL PROTECTED]> wrote: Hi, As I understand it the notifications to the clients are handled in the preferences of each queue, and the notifications to the agents/users in the preferences of each user. 2005/12/12, [EMAIL PROTECTED] <[EMAIL PROTECTED]>: Hello, Where can one shut off all notifications (ie by owner change)? Vielen Dank, Shawn Beasley Support - IT-- Hugo Hernán Buitrago RíosTecnólogo en Sistemas [EMAIL PROTECTED][EMAIL PROTECTED] ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Yahoo! India Matrimony: Find your partner now.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] What is the difference between "Tickets available" and "All tickets"??
Hi Pim, In my case "Tickets available" is always greater than "All tickets" and on clicking "All tickets" I dont see any ticket..??!!. Regards KartheeKPim Rupert <[EMAIL PROTECTED]> wrote: > What is the difference between "Tickets available" and "All tickets"??Tickets 'on hold' (e.g. waiting for reply/pending states) do not show by default.You can view these tickets by clicking the All Tickets button.Kind regards,Pim RupertLemonbit Internet___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] What is the difference between "Tickets available" and "All tickets"??
Hello Everybody, There are two things, "Tickets available" and "All tickets". These are shown just beside the page numbers that pop up when there are many tickets in a particular queue(Top Left)... Some times they both are the same number but some times they both are unequal with "Tickets available" > "All tickets" What is the difference between "Tickets available" and "All tickets"?? Regards KartheeK Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] How to stop all kinds of Agent Notifications??
Hello All, I am using OTRS-2.0.2. I have not selected any "Mail Notification" stuff in my preferences page, then too I get this email notification about "Add Note" i.e. whenever somebody adds a note to a ticket, I get a email Notification. I want to stop all email Notification getting out to agents.. Which file do I need to change to stop all agent notifications?? Regards KartheeK Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] ZZZAAuto.pm -- What is this??
Hello Everybody, I am using OTRS-2.02. I have observed the following:Initially when OTRS is installed there is no ZZZAAuto.pm If I click on "SysConfig" in "Admin Area" then a file named ZZZAAuto.pm is created in "/opt/otrs/Kernel/Config/Files/" If you again click on the "SysConfig" link then ZZZAAuto.pm gets reverted back. It holds a lot of configuration stuff. It is very similar to Ticket.pm in content My Doubt: Can I proceed to make configuration changes to this file?? Regards KartheeK Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS Badly Requires a Forum, Does It Not??
Hello Everybody, I think OTRS requires a discussion forum, which would help the whole OTRS community to clarify their doubts. And one solution is to set up a phpBB, or We can request linuxquestions.org to start a separate Forum for OTRS on their site. What do the OTRS Makers fell about this?? Regards KartheeK Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Re: Preestablish datababase connections---HOWTO??
Hi, I have installed mod_perl:-2.0.0-0.rc5.3 And Apache:httpd-2.0.54-10 I am struggling a lot on this Has any one done this successfully?? Regards KartheeK Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Preestablish datababase connections---HOWTO??
Hello Everybody, I am in the process of performing "Performance Tuning" as per the OTRS documentation: http://doc.otrs.org/2.0/en/html/x1497.html#performance-tuning-webserver-db Preestablish da
tababase
connections: I have configured the "apache2-perl-startup.pl" as follows:= use Apache ();use Apache::DBI ();Apache::DBI->connect_on_init('DBI:mysql:otrs::localhost',"otrs","hot");use DBI ();use DBD::mysql (); But, on doing this my httpd server doesnt start and I get the following error: ERROR---1* Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.
8.3
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 22.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 22.\nCompilation failed in require at (eval 2) line 1.\n [Wed Nov 16 12:03:30 2005] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server mercury.envisionone.net:0, exiting... *ERROR---1** Therefore I Included the file Apache.pm
From: /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/DBI/ProfileDumper/Apache.pm To: /opt/otrs Now, I get another Error ERROR---2*** [Wed
Nov 16
12:13:38 2005] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.
pl line
23.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 23.\nCompilation failed in require at (eval 2) line 1.\n [Wed Nov 16 12:13:38 2005] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server mercury.envisionone.net:0, exiting... ERROR---2** However, = #use Apache ();#use Apache::DBI
();#Apache::DBI->connect_on_init('DBI:mysql:otrs::localhost',"otrs","hot");use DBI ();use DBD::mysql (); Works without any problem. Am I wrong in the configuration?? Anybody with success in this? Regards KartheeK
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[otrs] How to disable Agent Notifications?
Hello Everybody, I am useing OTRS-2.0.2, I have turned off all the mail notifications in the Preferences Page, in spite of this being done i get a notification on "AddNote",OwnerUpdate".How can I disable this? Regards KartheeK Enjoy this Diwali with Y! India Click here___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Closed Tickets keep on ageing-Why is this?
Hello Everybody, I have been using OTRS for quiet a somtime now-Its Beautiful. One thing i have observed is, closed tickets keep on ageing. Why is this? Ideally when a ticket closes it is as though its "life" is finished, then why its age should increase? I dont think its the same with other systems like Vantive and Remedy. Any body with inputs on this?? Regards KartheeK Yahoo! India Matrimony: Find your partner now.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Why do the names of the queues blink? and "ExpandTicketZoom" Problem
Hell0 All, I have implimented OTRS-2.0.2 on my machine.I have some doubts to be clarified. 1] Why do the names of some queues in the "Queue View" screen blink all the time. 2] In the File Ticket.pm, I have enabled "Expand Zoom Ticket". This expands all the notes added by agents in the ticket Zoom View. However the right hand side of the screen that has customer info,Compose Answer,Change queue repeate itself again and agin in the screen. How do I stop it?? Any input regarding the matter is a welcome. Regards KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] pending auto,pending remainder, what are these?
Hello All, I am using otrs-2.0.2 on a fc3 machine. I want to know the behavior of the states: pending auto and pending customer. What is the action taken upon setting these states? Regards KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Automatic Phone Ticket ownership, is it possible?
Hello EveryBody, I have got a otrs setup running. I want to know if we can configure otrs in this way: "while creating a phone ticket, the agent who is creating the ticket should become the owner by default, eventhough he is not selecting himself as the owner while creating the ticket." Any inputs regarding the matter is a welcome... Regards KartheeK Yahoo! India Matrimony: Find your partner now.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] How to add icon in agent login?
Hello All, I want to add a Icon[just before New Tickets] in the Agent Login, and add a url link to the icon. Can Any body of you tell me, which files to modify to do this. Any input regarding the matter is a welcome... Regards KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] What is link tickets?
Hello Everybody, I cant understand what is linking two tickets useful? what happens if we are linking two tickets? Regards KartheeK Yahoo! India Matrimony: Find your partner online.Go to http://yahoo.shaadi.com___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Doubts
Hello Everybody, I am a OTRS newbie, i have the following questions, 1] What is bulk action option used for? 2] What are Pending Auto and Pending remainder ticket states used for? 3] Will a locked ticket get escalated?, if not how can we do that? Regards KartheeK Free antispam, antivirus and 1GB to save all your messages Only in Yahoo! Mail: http://in.mail.yahoo.com___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS- Which is better Linux version or the windows version?
Hello, I am in the process of installing OTRS-2.02 at my office, I wanted to know which of the OTRS is better OTRS-Linux[fc3] Version or the windows version- Why?? which is easy to configure? and which is stable among the two? Any inputs regarding the matter will be a welcome. Regards KartheeK Check out Yahoo! India Rakhi Special for Rakhi shopping, contests and lots more. http://in.promos.yahoo.com/rakhi/index.html ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
