[otrs] Loading settings for SysConfig via file ...
Could someone please point me to more detailed information about the
load settings facility on the sysconfig page?
I've scanned through the documentation, and although this is mentioned
it is not explained enough so that I can understand it.
This is handy for a customer specific package of settings that needs to
take effect within OTRS, more specifically via calls to
$Self-{ConfigObject}-Get('Module::Name::Thing'), etc.
How does one get this to appear somewhere in the sysconfig page so that
the customer can later edit it to fit his/her specific requirements.
Thanks in advance,
Kiffin
--
Kiffin Gish kiffin.g...@planet.nl
Gouda, The Netherlands
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[otrs] Installation guide for FreeBSD ...
I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation guide for FreeBSD ...
Problem fixed: sudo cpan -i Apache2::Reload On Wed, 2010-04-21 at 12:49 +0200, Kiffin Gish wrote: I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Agent ticket forward action
In AgentTicketCompose.pm the message body is preformatted based on the
selected output template by making the following call:
$Self-{ResponseFormat} =
$Self-{ConfigObject}-Get('Ticket::Frontend::ResponseFormat')
Then in AgentTicketCompose.dtl the $Data{ResponseFormat} is used to
generate the text to be placed in the content textarea
name=body/textarea.
For AgentTicketForward.dtl the same textarea is generated but using an
untemplated $QData{Body} mechanism instead.
If for ticket forward I want to use output templates like in
AgentTicketCompose, I can do something similar with the ResponseFormat
mechanism.
However, this would involve alot of duplicated code already found in
AgentTicketCompose.pm, a hack which is not very elegant.
Is there a more efficient and maintainable way to accomplish this,
minimizing hacking as much as possible?
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Kiffin Gish kiffin.g...@planet.nl
Gouda, The Netherlands
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[otrs] More Developers Documentation ...
I'm interested in writing more advanced module extensions for OTRS and was wondering if there is more detailed documentation/specs available beyond the relatively simple AgentHelloWorld example. For example, it'd be nice to know better how the page layouts are generated and what data is used where to create the forms etc. How does one add extra links to the admin area (using the xml definitions)? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Can't call method Header ...
I'm trying to write my own OTRS module based on chapter 13 of the
Developer Manual. However, although I feel I've followed the
instructions exactly, I still get the following error message:
Can't call method Header on an undefined value
at ../..//Kernel/Modules/AgentHelloWorld.pm line 38.
This corresponds with the following line:
sub Run {
...
line 38:my $Output = $Self-{LayoutObject}-Header(Title =
HelloWorld);
Any ideas what I might be doing wrong? Could it be that the layout
object isn't being initialized properly?
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Kiffin Gish kiffin.g...@planet.nl
Gouda, The Netherlands
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Re: [otrs] Content-type application/json ...
Great, now the interface will adhere better to the standards, which is always a good improvement. On Sat, 2009-12-05 at 19:59 +0100, Kiffin Gish wrote: I noticed in the JSON requests that the content-type is set to text/plain. Shouldn't it be application/json? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Can't call method Header ...
It works now, thanks!
On Wed, 2009-12-09 at 20:24 +0100, Martin Edenhofer wrote:
Hi Kiffin,
I see there is an error. LayoutObject is missing in the list:
[...]
for my $Transfer ( (qw(
ParamObject DBObject ModuleReg
ConfigObject LogObject EncodeObject MainObject
)) {
[...]
Just add it and it should work.
It will be fixed after new auto rebuild of the online doc.
-Martin
On 09.12.2009, at 20:03, Kiffin Gish wrote:
I'm trying to write my own OTRS module based on chapter 13 of the
Developer Manual. However, although I feel I've followed the
instructions exactly, I still get the following error message:
Can't call method Header on an undefined value
at ../..//Kernel/Modules/AgentHelloWorld.pm line 38.
This corresponds with the following line:
sub Run {
...
line 38:my $Output = $Self-{LayoutObject}-Header(Title =
HelloWorld);
Any ideas what I might be doing wrong? Could it be that the layout
object isn't being initialized properly?
--
Kiffin Gish kiffin.g...@planet.nl
Gouda, The Netherlands
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Kiffin Gish kiffin.g...@planet.nl
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[otrs] Content-type application/json ...
I noticed in the JSON requests that the content-type is set to text/plain. Shouldn't it be application/json? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] use lib /opt/otrs/;
I believe that you still need to modify the use libs in scripts/apache2-perl-startup.pl. On Sun, 2009-11-29 at 11:14 +0100, Niels van Adrichem wrote: Hello Kiffin, I believe there's a variable $Self-Home in the Kernel/Config.pm which you can alter which should do the trick. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: nvanadric...@itcall.nl Rodenrijseweg 70 2651 BV BERKEL RODENRIJS -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Kiffin Gish Sent: zaterdag 28 november 2009 21:43 To: otrs@otrs.org Subject: [otrs] use lib /opt/otrs/; I see that use lib /opt/otrs/...; is hard-coded all over the place. However, I need to fire up an instance installed in a different directory, e.g. /opt/other, how can I do that? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Multiple instances of OTRS on the same machine
I need to setup a single test machine running multiple instances of OTRS, one for each customer. Is this possible, and if so then how can I accomplish this? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] use lib /opt/otrs/;
I see that use lib /opt/otrs/...; is hard-coded all over the place. However, I need to fire up an instance installed in a different directory, e.g. /opt/other, how can I do that? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
