[otrs] OTRS Time related functions and granularity of one hour for TimeWorkingHours
Hello All, is there any future plan to support a granularity of one minute (or something similar) for the TimeWorkingHours configration item? https://otrs.github.io/doc/manual/admin/stable/en/html/time.html When you have SLA in the order of 10-15 mintues related to business hours like 08:30 to 17:30 it is hard to configure them properly. Thanks in advance. Best regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Agent e-mail lookup when composing articles?
Hi Gerald, thanks for the hint, I was hoping in a simple boolean parameter to enable :-) Since we have a configuration with Agents in LDAP from AD and Customers in OTRS MySQL Database, I think that I could use the multiple customer backend feature of OTRS (as described here [1]) defining CustomerUser1 from the current mysql and CustomerUser2 from AD via LDAP. I'll do some tests. Anyone has already implemented a configuration like this? Thanks, Luca [1] http://doc.otrs.org/3.2/en/html/customer-user-backend.html 2013/6/12 Gerald Young > add agents as customers. > > > On Wed, Jun 12, 2013 at 4:42 AM, Luca Maranzano wrote: > >> Hello all, >> >> when composing articles there is a nice autocompletion feature which >> autocompletes e-mail addresses looking up from the Customer database. >> >> Is there a way to enable lookup *also* from the Agent list database? It >> shoudl be very helpful. >> >> Thanks in advance. >> Best regards, >> Luca >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Agent e-mail lookup when composing articles?
Hello all, when composing articles there is a nice autocompletion feature which autocompletes e-mail addresses looking up from the Customer database. Is there a way to enable lookup *also* from the Agent list database? It shoudl be very helpful. Thanks in advance. Best regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] [SOLVED] Re: Ajax and JSON Error after upgrading from 3.1.8 to 3.2.6
Hello all, we have solved this nasty issue switching from apache2-mpm-prefork to apache2-mpm-worker, tested on both Ubutu 10.04 and Ubuntu 12.04 (64 bit arch). It has been quite hard to figure it out! For the moment I cannot say from where the bug is generated: apache2, mod_perl or JSON ? If someone among you has a working configuration with multiple OTRS instances on Apache2-mpm-prefork under Ubuntu 10.04 or 12.04 (with "PerlOptions +Parent") plese let me know, I'd like to do some in depth configuration analysis. HTH Cheers, Luca On Mon, May 6, 2013 at 5:25 PM, Luca Maranzano wrote: > Hello, > we have two OTRS 3.1.8 instances running fine on Ubuntu 10.04 64 bit, with > 2 Apache Virtual Hosts configured with the "PerlOptions +Parent" option. > > Today I've upgraded one of the instances to version 3.2.6, upgrade went > well with no errors, but now from the "Create New Request by Email" page, > after selecting the From Queue we get a Browser error saying this: > > Error during AJAX communication. Status: error, Error: Internal Server > Error > > and in the Apache Error log for the Virtual Host this is logged: > > [Mon May 06 16:30:52 2013] [error] encountered object 'false', but neither > allow_blessed nor convert_blessed settings are enabled at > /opt/otrspath1/Kernel/System/JSON.pm line 106.\n > > and the Operator pull down menu is not populated at all. > > The Perl modules check is OK. > Is this a known issue ? May be related to the multiple instances > configuration ? > > Thanks in advance for your support. > Best regards, > Luca > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Ajax and JSON Error after upgrading from 3.1.8 to 3.2.6
Hello, we have two OTRS 3.1.8 instances running fine on Ubuntu 10.04 64 bit, with 2 Apache Virtual Hosts configured with the "PerlOptions +Parent" option. Today I've upgraded one of the instances to version 3.2.6, upgrade went well with no errors, but now from the "Create New Request by Email" page, after selecting the From Queue we get a Browser error saying this: Error during AJAX communication. Status: error, Error: Internal Server Error and in the Apache Error log for the Virtual Host this is logged: [Mon May 06 16:30:52 2013] [error] encountered object 'false', but neither allow_blessed nor convert_blessed settings are enabled at /opt/otrspath1/Kernel/System/JSON.pm line 106.\n and the Operator pull down menu is not populated at all. The Perl modules check is OK. Is this a known issue ? May be related to the multiple instances configuration ? Thanks in advance for your support. Best regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Question about the upgrade process: overwrite previous version files or create a new tree?
Hi all, I'm managing an Otrs 2.3.4 instance running flawlessly for almost 2 years on Ubuntu 8.04 LTS, and now I'm planning the upgrade to 3.0.4, with an intermediate upgrade to 2.4.9. We have some OPM package installed: Calendar version 1.8.3, FAQ version 1.5.4 and Support version 1.0.13. The upgrade will be done through the tar.gz source package. My doubt about the upgrade process is the following: do we have to * overwrite* the files in the /opt/otrs directory of the current 2.3.4 with the files from the 2.4.9 tarball *or* it is better something like this: - unpack the .tar.gz of 2.4.9 in /opt/src - mv /opt/otrs /opt/old-otrs-2.3.4 # rename the current production instance - cp -a /opt/src/otrs-2.4.9 /opt/otrs-2.4.9# clone the source in its own tree - ln -s /opt/otrs-2.4.9 /opt/otrs # sym link to the current version - copy Kernel/Config.pm Kernel/Config/GenericAgent.pm Kernel/Config/Files/ZZZAuto.pm from the 2.3.4 old version to the new version 2.4.9 tree in /opt/otrs - set file permissions - run the database upgrade scripts In this case the problem I see is that the extra installed packages will be missing, so the question is: is it sufficient to reinstall them? even if the database has been already modified? Are there any other files beside Kernel/Config.pm Kernel/Config/GenericAgent.pm Kernel/Config/Files/ZZZAuto.pm that need to be ported from previous version? something in /opt/otrs/var ? The same process will be repeated from 2.4.9 to 3.0.4, obviously. Thanks in advance for any help. Cheers, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Is it possibile to block ticket reopening?
Hello all, we are currently using Otrs 2.3.4 and planning the upgrade to the 3.0. In our current setup, it is possible for an agent to close a ticket which has already been closed. Is it possibile to prevent this operation? this is a problem for us, since it breaks the time counting and the SLA associated with the particular queue. Thanks in advance. Kind regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Question about new ticket notification for ticket created by the agent from the Web Interface
Hello all, we are happily using OTRS 2.3.4. When a Customer send an email to an address associated with an OTRS Queue all the agent get their notification via mail, and this is fine. When an agent instead creates an e-mail ticket from the Web interface specifying the recipients, the email about new ticket is correctly sent to the recipients, but the agents are not automatically notified about the new ticket. Can I change this mode of operation? Thank you in advance. Regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How to send automatic notification to other email address
Hello all, we are using OTRS 2.3.4. We would like to be able send automatic notifications about new and closed tickets to some further external email addresses, in addition to the notification already sent to the customer user who opened the ticket. For example: if user foo...@domain.com send an email to myqu...@otrs for opening a ticket, I'd like that new ticket notification is sent both to user foo...@domain.com and to other.addr...@othersite.com. I've looked at the Auto Reponse configuration but it seems it is not possible to alter the To/Cc filed of the mail. I've looked also at the generic agent, but I didn't find a simple way of doing this. Is there some other simple method to accomplish this? Thank you in advance! Best regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] TimeVacationDays in Core::Time are inherited by Core::Time::CalendarX ?
Hello all! I'd like to know if the TimeVacationDays specified in Core::Time get automagically inherited from the Core::Time::CalendarX (with X between 1 and 9) or do we have to respeify them explicitly in every Calendar. A very happy OTRS 2.3.4 user :-) Thanks in advance, Regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How to get a monthly report of tickets like this
Hi all, we are using OTRS 2.3.4 and we are very happy with it! We are in the need to generate a report with the following data: - For all the ticket of the last month in a particular Queue: - date and time of creation time - subject of the ticket - date and time of closing time - operator who worked on the ticket - (if possible) time elapsed between open and close time We have tryed the Stat module but without success. Is it possibile or is it necessary to query directly the Database? Thank you in advance. Kind regards, Luca - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Theme Not Working
No, from the Admin section (you must be an administrator), click on Sysconfig, select the Framework Group, then "Core" on the right panel. HTH, --luca On Thu, Jun 26, 2008 at 5:23 PM, Steve Rizkalla <[EMAIL PROTECTED]> wrote: > Is sysconfig the admin tool > http://localhost/otrs/index.pl?Action=AgentPreferences ? If so, yes I > changed it to the new theme. All permissions seem fine to me now. > > > > > > > -- > > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of > *Luca Maranzano > *Sent:* Thursday, June 26, 2008 11:14 AM > > *To:* User questions and discussions about OTRS.org > *Subject:* Re: [otrs] Theme Not Working > > > > > >From sysconfig did you change the DefaultTheme? > > HTH, > --luca > > On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla <[EMAIL PROTECTED]> > wrote: > > I fixed the permissions and still nothing. Should I redo the sql script? In > the administration, our new theme is definitely selected. I make a simple > change to the header and nothing happens > > But wait... when I make a change to the header in the Standard directory > file, the change takes effect. > > So it seems the proper theme is selected in administration but it really > isn't. > > Still checking.. > > Steve > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Shawn Beasley > Sent: Thursday, June 26, 2008 9:16 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Theme Not Working > > Hi Steve, > > > Hi everyone, I've created a new theme and it isn't working. Here's what > > I did > > > > > > > > OTRS v2.2.7 on Redhat EL 5 fully updated > > > > > > > > cp -r /opt/otrs/Kernel/Output/HTML/Standard/* > > /opt/otrs/Kernel/Output/HTML/Helicos > > You did this as root right? cp -rp would have been better. Check your > file permissions. Re-run ./SetPermissions.sh or modify the permissions > per hand. This should fix your problem. > > > > > vi'ed the following two files to change the words COMPANY NAME and > > FOOTER to the company name. > > > > > > > > Made the change in mysql > > > > > > > > Selected the new theme within the admin tool > > > > > > > > Still don't see the theme. > > Hope I could help! > > ((enjoy)) > > -- > Shawn Beasley > > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg >Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > > http://www.otrs.com/ > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Theme Not Working
>From sysconfig did you change the DefaultTheme? HTH, --luca On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla <[EMAIL PROTECTED]> wrote: > I fixed the permissions and still nothing. Should I redo the sql script? In > the administration, our new theme is definitely selected. I make a simple > change to the header and nothing happens > > But wait... when I make a change to the header in the Standard directory > file, the change takes effect. > > So it seems the proper theme is selected in administration but it really > isn't. > > Still checking.. > > Steve > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Shawn Beasley > Sent: Thursday, June 26, 2008 9:16 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Theme Not Working > > Hi Steve, > > > Hi everyone, I've created a new theme and it isn't working. Here's what > > I did > > > > > > > > OTRS v2.2.7 on Redhat EL 5 fully updated > > > > > > > > cp -r /opt/otrs/Kernel/Output/HTML/Standard/* > > /opt/otrs/Kernel/Output/HTML/Helicos > > You did this as root right? cp -rp would have been better. Check your > file permissions. Re-run ./SetPermissions.sh or modify the permissions > per hand. This should fix your problem. > > > > > vi'ed the following two files to change the words COMPANY NAME and > > FOOTER to the company name. > > > > > > > > Made the change in mysql > > > > > > > > Selected the new theme within the admin tool > > > > > > > > Still don't see the theme. > > Hope I could help! > > ((enjoy)) > > -- > Shawn Beasley > > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg >Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > > http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Smart OTRS integration with sms gateway for ticket notification
Hi all, we are really happy with our OTRS 2.2.6 implementation. We have already implemented an email-to-SMS gateway (based on FoxBox Linux :-) which is capable of sending sms when writing an email to an address like [EMAIL PROTECTED] <[EMAIL PROTECTED]>. Now we'd like to integrate OTRS with our SMS gateway in order to achieve the following features: - when a new ticket for a particular queue is "New" we must trigger an SMS to a group of agent with an abstract of the message that opened the ticket - we'd like to have the sms sending bounded to a particular calendar, i.e. during working hours do not send sms, during off-work hours send the message - we'd like to send an sms if a ticket has an escalation Which is the Best Way to implement this in your experience? Anyone has implemented something similar ? TIA for your help. Regards, Luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] customized template not chosen
Change the Default theme from Sysconfig, Framework->Core. Regards, Luca On Tue, Jun 10, 2008 at 12:29 PM, Jesús M. Navarro <[EMAIL PROTECTED]> wrote: > Hi, list: > > I'm starting work on a customized theme following "Chapter 14. Creating own > themes". I created a "Mycompany" folder within Kernel/Output/HTML, and > copied inthere all files from the "Standard" theme with same owner and > permissions; then I modified CustomerLogin.dtl and Login.dtl and modified > database and Config to point by default to the new theme. > > It works as expected in that now login appearance is that from my > templates. > > But if I login either as client or agent and then I simply logout, the GUI > will use (by means of an index.pl?ActionLogout or customer.pl?ActionLogout > form action) the standard template instead of the customized one. > > Do I need to modify any other config option? Might it be a bug in that > some > code won't honor current selected theme? > > TIA > -- > Jesús M. Navarro > Jefe de Sistemas y Soporte > Ándago Ingeniería - www.andago.com > > Teléfono: +34 916 011 373 (ext. 29) > Móvil: +34 666 431 088 > e-mail: [EMAIL PROTECTED] > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > > http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] The logic behind CustomerTicket::Permission###1-CustomerUserIDCheck and similar config
Hi Christophe,
our setup has agents in AD and Customer in MySQL backend.
I can confirm that with our setup described, users from different Company
cannot see their ticket, but only all the Customer Users of the same
Company.
Where is the true? :-)
Ciao,
Luca
On Tue, Jun 10, 2008 at 9:24 AM, Christophe Flaviani <[EMAIL PROTECTED]>
wrote:
> Hi Luca,
>
> As I understand it, the section describes the permission for a customer on
> tickets, and in particular if he needs to check the CustomerID of a ticket
> to see it.
> As you configured it, I would expect that all Customers can see the tickets
> from everyone, even from other companies, as you specified it is not
> required to check the ID (I could be wrong though...)
> I don't know your setup, but I managed to achieve this behaviour in the
> following way (which is the default configuration):
> - $Self->{'CustomerGroupSupport'} = '0';
> - $Self->{CustomerUser} = { CustomerUserExcludePrimaryCustomerID => 0
> ... }
> - map the customerID field to a field in your Customer authentication
> backend (in my case LDAP/AD)
>
> With this setup, each Customer can see his own tickets and the tickets from
> other Customers with the same CustomerID
>
> Regards,
>
> C.
>
>
>
> On Mon, Jun 9, 2008 at 4:33 PM, Luca Maranzano <[EMAIL PROTECTED]> wrote:
>
>> Hi all,
>>
>> I'm trying to better understand the logic behind the configuration in the
>> Core::Ticket config section.
>>
>> The problem was to allow all the Customer Users of the same Customer
>> Company to see all the ticket for that Company, the default configuration
>> seems to not allow this. We have defined a group for every Customer Company,
>> put all the Customer Users in that group with ro and rw privileges and
>> associated the Queue to that group.
>>
>> So I've modified this:
>>
>> CustomerTicket::Permission###1-CustomerUserIDCheck:
>> Granted = 0
>> Module = Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
>> Required = 0 (it was 1 by default)
>>
>> and now it seems that all the Customers of the same company can see the
>> ticket.
>>
>> What is the logic behind granted and required? I've tried with Granted=1
>> and Required=1 (as my logic would suggest ;-) but it did not work.
>>
>> TIA.
>> Cheers,
>> Luca
>>
>>
>>
>> ___
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
[otrs] The logic behind CustomerTicket::Permission###1-CustomerUserIDCheck and similar config
Hi all, I'm trying to better understand the logic behind the configuration in the Core::Ticket config section. The problem was to allow all the Customer Users of the same Customer Company to see all the ticket for that Company, the default configuration seems to not allow this. We have defined a group for every Customer Company, put all the Customer Users in that group with ro and rw privileges and associated the Queue to that group. So I've modified this: CustomerTicket::Permission###1-CustomerUserIDCheck: Granted = 0 Module = Kernel::System::Ticket::CustomerPermission::CustomerIDCheck Required = 0 (it was 1 by default) and now it seems that all the Customers of the same company can see the ticket. What is the logic behind granted and required? I've tried with Granted=1 and Required=1 (as my logic would suggest ;-) but it did not work. TIA. Cheers, Luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] How to change the default theme for Customer interface?
Hi all, we are implementing OTRS 2.2.6 in our company to give service support for our customers. A question about theme customization: which is the right way to make our theme the default theme so that when any user accessing this url: http://otrs.ourcompany.com/otrs/customer.pl can see our company theme with logos and colours? We have already implemented our theme and it is visible *after* the customer has logged in, but we'd like to make it visible even before :-) Thanks in advance. Regards, Luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
