RE: RE: RE: [otrs] Notfication email
I've changed the file "C:/OTRS/Kernel/System/Web/InterfaceCustomer.pm" as like
below:
(plz notice that I have a Window server, if you use linux or unix, the path of
the file will not be C:/OTRS/etc.)
In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
Change it to:
$Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
Cordiali saluti
Best regards
Luca Martella
[EMAIL PROTECTED]
2007-05-25
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Re: RE: [otrs] Notfication email
Fortunately yes! I've fixed the file manually and now it works.
If i get any other idea in order to help you, i will let you know!
Regards
Luca Martella
[EMAIL PROTECTED]
2007-05-24
Messaggio originale / previous message:
Subject: RE: [otrs] Notfication email
Date: 2007-05-24 - Time: 17.22.54
Hi Luca,
Thanks for your suggestion, unfortunately it didn't work! Are you still
having the same problem? I don't see the point of a ticket system where the
email notification of new tickets doesn't work?! There must be some sort of
fix.. Anyway, I'm going to report it as a bug I think.
Thanks
-Emily
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca
Martella
Sent: 24 May 2007 14:57
To: User questions and discussions a
Subject: Re: [otrs] Notfication email
Hello Emily,
I'm Luca from Italy. I've just updated to version 2.1.7 and I have the same
error that you have reported. Your email reminded me that I had the same
problem with version 2.1.1 some months ago.
That time Mr. Ramziddin gave me this solution:
#POSIBLE SOLUTION
Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
"No notification for new ticket from webinterface"
In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self- >{GroupObject} = Kernel::System::CustomerGroup- >new(%{$Self});
Change it to:
$Self- >{CustomerGroupObject} = Kernel::System::CustomerGroup- >new(%{$Self});
###
Take a look if this help you! If so, this means that this bug is still open!
Best regards
Luca Martella
[EMAIL PROTECTED]
2007-05-24
Messaggio originale / previous message:
Subject: [otrs] Notfication email
Date: 2007-05-24 - Time: 13.26.24
Hi there,
I'm having a problem with our system (2.1.7) in that when a new ticket gets
issued by a customer, I don't receive a notification email. I have the
boxed ticked in the user management console that should make me receive a
mail, but I don't. I receive mails if a ticket is altered, and also an
admin notification mail will reach me no problem. It's only when a new
ticket gets issued that I'm not receiving mail, and that's the most
important mail of all!
Any suggestions would be great, thanks.
-Emily
Kind Regards,
Emily Flynn
IT Assistant
Allied Pension Trustees
Apex Business Centre,
Blackthorn Road,
Sandyford,
Dublin 18
Tel: +353 1 206 3010
Fax: +353 1 206 3017
Mob: 087 777 8391
Web: www.alliedpensions.com
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Re: [otrs] Notfication email
Hello Emily,
I'm Luca from Italy. I've just updated to version 2.1.7 and I have the same
error that you have reported. Your email reminded me that I had the same
problem with version 2.1.1 some months ago.
That time Mr. Ramziddin gave me this solution:
#POSIBLE SOLUTION
Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
"No notification for new ticket from webinterface"
In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
Change it to:
$Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
###
Take a look if this help you! If so, this means that this bug is still open!
Best regards
Luca Martella
[EMAIL PROTECTED]
2007-05-24
Messaggio originale / previous message:
Subject: [otrs] Notfication email
Date: 2007-05-24 - Time: 13.26.24
Hi there,
Im having a problem with our system (2.1.7) in that when a new ticket gets
issued by a customer, I dont receive a notification email. I have the boxed
ticked in the user management console that should make me receive a mail, but I
dont. I receive mails if a ticket is altered, and also an admin notification
mail will reach me no problem. Its only when a new ticket gets issued that
Im not receiving mail, and thats the most important mail of all!
Any suggestions would be great, thanks.
-Emily
Kind Regards,
Emily Flynn
IT Assistant
Allied Pension Trustees
Apex Business Centre,
Blackthorn Road,
Sandyford,
Dublin 18
Tel: +353 1 206 3010
Fax: +353 1 206 3017
Mob: 087 777 8391
Web: www.alliedpensions.com
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[otrs] GenericAgent.pl error
Dear all,
it's been a few day that i find in the OTRS.LOG file an error:
[Mon May 21 15:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module
'Kernel::Config::GenericAgent' not found!
How can I fix it?
Thanks again
Luca Martella
[EMAIL PROTECTED]
2007-05-21
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Re: Re: [otrs] Problem
Thanks Christian for your answer! Unfortunately we use an external
authenticated SMTP service, so i don't have the log files. What does
"SendmailNotificationEnvelopeForm" stands for? It's the first time i hear about
it!
Thanks again,
Best regards
Luca Martella
[EMAIL PROTECTED]
2007-05-16
Messaggio originale / previous message:
Subject: Re: [otrs] Problem
Date: 2007-05-15 - Time: 18.40.55
Hello,
On Tue, May 15, 2007 at 05:16:48PM +0200, Luca Martella wrote:
>Hello all! Since a few time, our OTRS installation stopped to send
>notifications by email. But if i send an Administrative Notification,
>it send emails correctly! Do you have any suggestion?
Do you have logs of your mail server (if your own mailserver is used)?
Does it help if you set a valid mail address for the config param
SendmailNotificationEnvelopeFrom
Maybe the messages are dropped because of a missing envelope from
header.
>Luca Martella
-- Christian
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftsführer: André Mindermann, Martin Edenhofer
Handelsregister: HRB 9452 Bad Homburg
Steuernummer: 003/240/97521
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[otrs] Problem
Hello all! Since a few time, our OTRS installation stopped to send notifications by email. But if i send an Administrative Notification, it send emails correctly! Do you have any suggestion? Thanks a lot in advance Luca Martella [EMAIL PROTECTED] 2007-05-15 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: AW: RE: [otrs] Truncated upload
06-03-2007 Hello Thomas, yes i've checked it! The problem still remains even with files with simple names like "DSCN8786.zip"... To andy: > Yes, us american companies don't experience the joy of umalots so I wouldn't > be much help there :) Lool we're a italian company with a lot of foreign customer from turkey, russia and even saudi arabia! At the moment I didn't gave to them the login to the OTRS! I hope it will work fine with their own languges... if not i will have to ask them to send files with only latin names... :) Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] === At 05-03-2007, 16.43.45 you wrote: === >Hello Luca, > >Have you checked the attachments in the file system under >/OTRS_HOME/var/article ? > >We have seen this some problems with strange names of the attachments, >like Ü > >Regards > >Thomas > > >-Ursprüngliche Nachricht----- >Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von >Luca Martella >Gesendet: Montag, 5. März 2007 16:32 >An: User questions and discussions a >Betreff: Re: RE: [otrs] Truncated upload > > >05-03-2007 > >Thanks Andy for your answer! I've checked the config file and the >max_allowed_packet is set to 16Mbytes... Unfortunately we had this >problem even with attachments of 1 Mbyte :( > >Luca Martella > Unilab S.r.l. Development Team > [EMAIL PROTECTED] > >=== At 05-03-2007, 15.30.37 you wrote: === > >>What is your max_allowed packet in your DB daemon? Even though you use >>the file system to store files, they still first go through the >>web_upload_cache table before placed on the local file system. >> >> >>If you are using MySQL its in the my.cnf file and a normal value is >>something between 8-16mb. >> >>HTH, >> >>Andy Lubel >> >>-Original Message- >>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >>Luca Martella >>Sent: Monday, March 05, 2007 6:17 AM >>To: otrs >>Subject: [otrs] Truncated upload >> >>05-03-2007 >> >>Hello all! I'm Luca from Italy. We have OTRS correctly configured on a >>windows platform and we have a problem: all the files attached to a >>ticket are truncated! Sometimes it truncated only 16 bytes, other times >>even 20-30 kbytes. We use the file system to store the files. >> >>Does anyone have suggestions for this issue? >> >>Thanks in advance >> >>Luca Martella >> Unilab S.r.l. Development Team >> [EMAIL PROTECTED] >> >> >> >>___ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support orr consulting for your OTRS system? >>=> http://www.otrs.com/ >>___ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support orr consulting for your OTRS system? >>=> http://www.otrs.com/ > > > >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: RE: [otrs] Truncated upload
05-03-2007 Thanks Andy for your answer! I've checked the config file and the max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even with attachments of 1 Mbyte :( Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] === At 05-03-2007, 15.30.37 you wrote: === >What is your max_allowed packet in your DB daemon? Even though you use >the file system to store files, they still first go through the >web_upload_cache table before placed on the local file system. > > >If you are using MySQL its in the my.cnf file and a normal value is >something between 8-16mb. > >HTH, > >Andy Lubel > >-Original Message- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >Luca Martella >Sent: Monday, March 05, 2007 6:17 AM >To: otrs >Subject: [otrs] Truncated upload > >05-03-2007 > >Hello all! I'm Luca from Italy. We have OTRS correctly configured on a >windows platform and we have a problem: all the files attached to a >ticket are truncated! Sometimes it truncated only 16 bytes, other times >even 20-30 kbytes. We use the file system to store the files. > >Does anyone have suggestions for this issue? > >Thanks in advance > >Luca Martella > Unilab S.r.l. Development Team > [EMAIL PROTECTED] > > > >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Truncated upload
05-03-2007 Hello all! I'm Luca from Italy. We have OTRS correctly configured on a windows platform and we have a problem: all the files attached to a ticket are truncated! Sometimes it truncated only 16 bytes, other times even 20-30 kbytes. We use the file system to store the files. Does anyone have suggestions for this issue? Thanks in advance Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Impossible to upload files with the frontend
08-02-2007 Dear all OTRS users, we've go an issue: our customers are unable to upload files bigger than 1 MB through the web frontend. It is strange because the "WebMaxFileUpload" option is set to 1024 * 1024 * 5 (as default). The user doesn't get a "Connection" timeout error, so I think the file is excluded by the script. Any idea? Thanks in advance Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Missing notification to the user
31-01-2007 Hello all! I've a little issue that regards notifications. Our queues are structured as follow: StandardPrograms - FirstSoftware - SecondSoftware SpecialProject1 SpecialProject2 The "SpecialProject1" queue is assigned to a specific user that follow this special project. When a customer posts a ticket into that queue, the user doesn't receive any notification of the new ticket. I've already tested the email relay and it works correctly... Any other idea? Thanks Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: RE: [otrs] Sending mail issue on Win32
13-11-2006
Thanks a lot for your help! Now it works great!
Luca Martella
Unilab S.r.l. Development Team
[EMAIL PROTECTED]
=== At 11-11-2006, 16.30.35 you wrote: ===
>Luca,
>
>In your default.pm you will find:
>
># --- #
># SendmailModule
># --- #
># (Where is sendmail located and some options.
># See 'man sendmail' for details. Or use the SMTP backend.)
>#$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
># $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';
>
>$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
>$Self->{'SendmailModule::Host'} = 'xxx.xxx.xxx.xxx';
>$Self->{'SendmailModule::Port'} = '25';
>#$Self->{'SendmailModule::AuthUser'} = '';
>#$Self->{'SendmailModule::AuthPassword'} = '';
>
>
>Change the xxx.xxx.xxx.xxx to your SMTP relay.
>
>Jase Critchley
>Technical Director
>SwitchSupport
>Tel: 0845 094 0810
>Mob: 0789 444 2068
>w: http://www.switchsupport.co.uk
>e: [EMAIL PROTECTED]
>
>
>
>
>-Original Message-
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
>Luca Martella
>Sent: 11 November 2006 10:10
>To: otrs
>Subject: [otrs] Sending mail issue on Win32
>
>
>11-11-2006
>
>Hello all! I'm a newbie of the OTRS and I found that it is really
>great!! I've only a little issue, easy for you I guess: I've installed
>the Win32 version of the OTRS on a Windows 2000 Server, it works greatly
>but it doesn't send emails. I guess I have to configure Apache or Perl
>to send emails through an SMTP relay... How can I do this?
>
>Thanks and
>Best regards.
>Luca Martella
>Unilab S.R.L Development Group
>[EMAIL PROTECTED]
>
>
>
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[otrs] Sending mail issue on Win32
11-11-2006
Hello all! I'm a newbie of the OTRS and I found that it is really great!! I've
only a little issue, easy for you I guess: I've installed the Win32 version of
the OTRS on a Windows 2000 Server, it works greatly but it doesn't send emails.
I guess I have to configure Apache or Perl to send emails through an SMTP
relay... How can I do this?
Thanks and
Best regards.
Luca Martella
Unilab S.R.L Development Group
[EMAIL PROTECTED]
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