[otrs] noone can help me to migrate?
I let a message yesterday, looking for a freelancer who can help me (for small money) to update my old OTRS 1.3.2 to the newest version, with some customizations I have. Not a big deal, but I don't want to make any errors. please send mail to marc_at_mercator.net thanks, marc - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] bulk check all messages
Hi, how can I check ALL message to use them then with the bulk-action feature with only ONE mouseclick? Right now, I have to check EVERY single message and then click on bulk-action. Is there a way to check all message at once? thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] permission problem with upload files
> Have you run ~otrs/bin/SetPermissions.sh with the appropriate > user/group arguments? yes, no success Can you just tell me WHICH directory for upload (I think the upload_cache, right?) and which permissions you have there? thanks, marc > > Bryan > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] permission problem with upload files
On Wed, 4 Oct 2006 14:59:07 +0200, Philip Mark Donaghy wrote > Hi Marc, > > I wonder if this is not due to selinux. You could try to disable it > using this command. > > sudo /sbin/setenforce 0 I don´t have this file/command.. NO setenforce on my server.. thanks, marc > > Philip > > On 10/4/06, Marc Herms <[EMAIL PROTECTED]> wrote: > > > > > > > > I still have a permission problem when I want to attach a file and upload > > it. OTRS says: > > > > Permission denied at ../..//Kernel/System/WebUploadCache.pm > > line 140. > > > > what permission should I put and where? I had moved OTRS to another server, > > therefore this problem came up. > > > > thanks, > > > > marc > > > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > -- > Philip Donaghy > donaghy.blogspot.com del.icio.us/donaghy/philip > Skype: philipmarkdonaghy > Office: +33 5 56 60 88 02 > Mobile: +33 6 20 83 22 62 > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] permission problem with upload files
I still have a permission problem when I want to attach a file and upload it. OTRS says: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. what permission should I put and where? I had moved OTRS to another server, therefore this problem came up. thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Response BEFORE original message, not after
> See the docs: http://doc.otrs.org/2.0/en/html/
> x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom
>
> Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->
> Ticket::Frontend::ZoomExpandSort
Hi Nils,
thanks, but it wasn´t that. I figured it out, I had to change the position of:
#
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"Body"}
';
Thanks anyway,
marc
>
> Nils Breunese.
>
> ___
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> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support orr consulting for your OTRS system?
> => http://www.otrs.com/
___
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Archive: http://lists.otrs.org/pipermail/otrs
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Support orr consulting for your OTRS system?
=> http://www.otrs.com/
[otrs] Response BEFORE original message, not after
I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this? thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] still problems with file upload
I have still problems with file upload. When I want to attach a file and upload this, it tells me: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. HOW can I resolve this? Which directory/files have to be changed and which permissions? thanks, marc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] wanted: help to fix problem
> When is it the best time for you? > > Tony Hi Tony, sorry, but found someone who helps me already. Thanks anyway, marc > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marc Herms > Sent: Saturday, September 02, 2006 3:51 PM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] wanted: help to fix problem > > > > Do I have direct access (ie ssh) to your server? > > yes, it´s my own server (housing) and I have SSH access. I can create you a login then... > > regards, > marc > > > > > Tony > > > > -Original Message- > > From: "Marc Herms" <[EMAIL PROTECTED]> > > To: "User questions and discussions about OTRS.org" > > Sent: 9/2/06 5:54 AM > > Subject: RE: [otrs] wanted: help to fix problem > > > > On Fri, 1 Sep 2006 23:05:50 -0400, Tony Nguyen wrote > > > It should be easy. Most likely its a Sendmail issue. I can give you a hand on tuesday. > > > > I am flying to Germany on Tuesday, so unfortunately I don´t have time tuesday. Either monday or later the next week (thursday/friday). > > > > thanks, > > > > marc > > > > > > > > Tony > > > > > > -Original Message- > > > From: "Mercator GmbH" <[EMAIL PROTECTED]> > > > To: "otrs@otrs.org" > > > Sent: 9/1/06 8:40 PM > > > Subject: [otrs] wanted: help to fix problem > > > > > > WHO can help me to fix my mail problems with OTRS? I haven´t got it > > > fixed yet and I really need to receive mails. > > > > > > I will pay with Paypal. > > > > > > I have a Linux (Debian) with kernel 2.6.8-2-k7 machine, Apache 1.3.33 > > > (Debian GNU/Linux) PHP 4.3.10-16. > > > > > > OTRS is installed, but all was moved from another server. It`s installed > > > though and database works, just the mail doesn´t work. > > > > > > I don´t have enough knowledge to fix it myself and the server admin has > > > no time, because the former server hoster went bankrupt and now the > > > ex-staff is saving machines and configuring. So, I am alone by myself to > > > fix this problem. > > > > > > Please email me to "marc at mercator.net" if you have time and don´t ask > > > too much money for this job. > > > > > > thanks, marc > > > > > > ___ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support orr consulting for your OTRS system? > > > =http://www.otrs.com/ > > > ___ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support orr consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] wanted: help to fix problem
> Do I have direct access (ie ssh) to your server? yes, it´s my own server (housing) and I have SSH access. I can create you a login then... regards, marc > > Tony > > -Original Message- > From: "Marc Herms" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" > Sent: 9/2/06 5:54 AM > Subject: RE: [otrs] wanted: help to fix problem > > On Fri, 1 Sep 2006 23:05:50 -0400, Tony Nguyen wrote > > It should be easy. Most likely its a Sendmail issue. I can give you a hand on tuesday. > > I am flying to Germany on Tuesday, so unfortunately I don´t have time tuesday. Either monday or later the next week (thursday/friday). > > thanks, > > marc > > > > > Tony > > > > -Original Message- > > From: "Mercator GmbH" <[EMAIL PROTECTED]> > > To: "otrs@otrs.org" > > Sent: 9/1/06 8:40 PM > > Subject: [otrs] wanted: help to fix problem > > > > WHO can help me to fix my mail problems with OTRS? I haven´t got it > > fixed yet and I really need to receive mails. > > > > I will pay with Paypal. > > > > I have a Linux (Debian) with kernel 2.6.8-2-k7 machine, Apache 1.3.33 > > (Debian GNU/Linux) PHP 4.3.10-16. > > > > OTRS is installed, but all was moved from another server. It`s installed > > though and database works, just the mail doesn´t work. > > > > I don´t have enough knowledge to fix it myself and the server admin has > > no time, because the former server hoster went bankrupt and now the > > ex-staff is saving machines and configuring. So, I am alone by myself to > > fix this problem. > > > > Please email me to "marc at mercator.net" if you have time and don´t ask > > too much money for this job. > > > > thanks, marc > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > =http://www.otrs.com/ > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] wanted: help to fix problem
On Fri, 1 Sep 2006 23:05:50 -0400, Tony Nguyen wrote > It should be easy. Most likely its a Sendmail issue. I can give you a hand on tuesday. I am flying to Germany on Tuesday, so unfortunately I don´t have time tuesday. Either monday or later the next week (thursday/friday). thanks, marc > > Tony > > -Original Message- > From: "Mercator GmbH" <[EMAIL PROTECTED]> > To: "otrs@otrs.org" > Sent: 9/1/06 8:40 PM > Subject: [otrs] wanted: help to fix problem > > WHO can help me to fix my mail problems with OTRS? I haven´t got it > fixed yet and I really need to receive mails. > > I will pay with Paypal. > > I have a Linux (Debian) with kernel 2.6.8-2-k7 machine, Apache 1.3.33 > (Debian GNU/Linux) PHP 4.3.10-16. > > OTRS is installed, but all was moved from another server. It`s installed > though and database works, just the mail doesn´t work. > > I don´t have enough knowledge to fix it myself and the server admin has > no time, because the former server hoster went bankrupt and now the > ex-staff is saving machines and configuring. So, I am alone by myself to > fix this problem. > > Please email me to "marc at mercator.net" if you have time and don´t ask > too much money for this job. > > thanks, marc > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] can´t authorize e -mail problem
I have this problem: OTRS is running and all fine (besides not displaying images/icons, but I think I have to create another alias for this). However, it can NOT get e-mail. In the pop3 configurations, I have put in the correct username, host and password, but it keeps saying "auth failed". See below for error messages from the log. The problem is that the username for my e-mail on my server is the FULL address. My real address is: [EMAIL PROTECTED] to get my e-mail, I have to log in with username [EMAIL PROTECTED] and the password. But when I put the full address in the pop3 account field, it adds this to the host. I tried to leave the host field blank, but no success either. What can I do?? Here is the log: Wed Aug 30 01:30:07 2006errorOTRS-PM3-10Auth for user [EMAIL PROTECTED] failed! Wed Aug 30 01:30:02 2006noticeOTRS-GenericAgent-10Run GenericAgent Job 'deletejunk' from db. Wed Aug 30 01:20:07 2006errorOTRS-PM3-10Auth for user [EMAIL PROTECTED] failed! Wed Aug 30 01:20:02 2006noticeOTRS-GenericAgent-10Run GenericAgent Job 'deletejunk' from db. Wed Aug 30 01:10:07 2006errorOTRS-PM3-10Auth for user [EMAIL PROTECTED] failed! Wed Aug 30 01:10:02 2006noticeOTRS-GenericAgent-10Run GenericAgent Job 'deletejunk' from db. Wed Aug 30 01:00:02 2006errorOTRS-PM3-10Can't connect to Wed Aug 30 01:00:02 2006noticeOTRS-GenericAgent-10Run GenericAgent Job 'deletejunk' from db. Wed Aug 30 00:50:07 2006errorOTRS-PM3-10Auth for user [EMAIL PROTECTED]@sardiniatravel.net failed! Wed Aug 30 00:40:08 2006errorOTRS-PM3-10Auth for user [EMAIL PROTECTED] failed! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
