Re: [otrs] No Move Notification to Queue Owner
Frans Stekelenburg wrote: Oke, let's run it from the start: What is set for your agent account in your Preferences: - 'Move notification' is set to Yes? Yes. - Your own 'MA' queue is selected under 'My Queues'? Yes. - Your 'Language' is set to 'English'? Yes As Admin, check [Queue], your 'MA' Queue: What group is set? users Under [Users-Groups], check 'MA'. You have full rights? There is only users michael and r...@localhost here. User michael has full rights, and also has My Queues values of MA and Raw Thanks again Frans! Michael gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: woensdag 22 april 2009 05:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] No Move Notification to Queue Owner Thanks for your response Frans, Answers below Frans Stekelenburg wrote: Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. ...and apologies for my impatience. :-) But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? ...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all Just in case: have you restart everything (apache) after change? ...just restarted Apache, and still no go. To test, I created a new email ticket to Raw, then did a move queue to MA. This is all I got in the Syslog: Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 POP3: Fetched 1 email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'mich...@breakthru.com.au'. Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 Sent auto response (SendAutoReply) for Ticket [200904221014] (TicketID=53, ArticleID=281) to 'Michael Abboud michaelabb...@optusnet.com.au'. Wed Apr 22 13:38:03 2009notice OTRS-PMAccount-10 Sent email to 'Michael Abboud michaelabb...@optusnet.com.au' from 'Breakthru Support supp...@breakthru.com.au'. HistoryType = SendAutoReply, Subject = [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...]; Wed Apr 22 13:38:02 2009notice OTRS-PMAccount-10 New Ticket [200904221014/[Fwd: Re: [otrs] created (TicketID=53,Queue=Raw,Priority=3 normal,State=new) ...and no notify email still. Kind regards, Frans Stekelenburg NetDialog Service Center Thanks, Michael +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support
Re: [otrs] No Move Notification to Queue Owner
Hello OTRS, Any takers on what may cause this problem? Any help gratefully accepted... Many thanks, Michael Michael Abboud wrote: Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] No Move Notification to Queue Owner
Thanks for your response Frans, Answers below Frans Stekelenburg wrote: Hello Sydney, greetings back from the Netherlands, Europe, where patience is a virtue. ...and apologies for my impatience. :-) But please first explain why you are using .el at all? I guess you have chosen greek as your preferred language? ...it was a mistake on my part. To clarify, all I did was simply modify the el::Agent::Move notification contents, that was all Just in case: have you restart everything (apache) after change? ...just restarted Apache, and still no go. To test, I created a new email ticket to Raw, then did a move queue to MA. This is all I got in the Syslog: Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: Fetched 1 email(s) from supp...@breakthru.com.au/mail.breakthru.com.au. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'mich...@breakthru.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent auto response (SendAutoReply) for Ticket [200904221014] (TicketID=53, ArticleID=281) to 'Michael Abboud michaelabb...@optusnet.com.au'. Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent email to 'Michael Abboud michaelabb...@optusnet.com.au' from 'Breakthru Support supp...@breakthru.com.au'. HistoryType = SendAutoReply, Subject = [Breakthru#: 200904221014] [Fwd: Re: [otrs] No Move [...]; Wed Apr 22 13:38:02 2009 notice OTRS-PMAccount-10 New Ticket [200904221014/[Fwd: Re: [otrs] created (TicketID=53,Queue=Raw,Priority=3 normal,State=new) ...and no notify email still. Kind regards, Frans Stekelenburg NetDialog Service Center Thanks, Michael +31 30 789 3636 www.netdialog.eu -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Abboud Sent: maandag 20 april 2009 13:53 To: otrs@otrs.org Subject: [otrs] No Move Notification to Queue Owner Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] No Move Notification to Queue Owner
Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
