Hello OTRS,
Any takers on what may cause this problem?
Any help gratefully accepted...
Many thanks,
Michael
Michael Abboud wrote:
Greetings to the list from Sydney, Australia,
This is my first post, so please be patient!
I'm running OTRS v2.3.3 on Linuxx Centos v5.2
I do not get notifications when I move tickets from the Raw queue to
my own MA queue. Other notifications work fine, such as New Ticket in
Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail
settings are in order.
In the OTRS System Log, I see the following messages:
Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find
notification for Agent::Move and el, try it again with en!
Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find
notification for Agent::ResponsibleUpdate and el, try it again with en!
Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find
notification for Agent::Move and el, try it again with en!
...and
Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find
notification for Agent::Move and el, try it again with en!
Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find
notification for Agent::Move and el, try it again with en!
I have customised the notification messages for the en::Agent::Move
and el::Agent::Move locales (not sure why I did it for the el locale,
but anyway). I get no notifies.
Is there somewhere else I need to check?
Many thanks,
Michael
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