Re: [otrs] Webservice Article events
Got some help from OTRS support, so now we have found the correct documentation and the documentation is good :) http://otrs.github.io/doc/manual/developer/stable/en/html/otrs-module-layers.html#genericinterface-modules Morten Fra: otrs-boun...@otrs.org på vegne av jan.dre...@bertelsmann.de Sendt: 10. juli 2015 15:09 Til: otrs@otrs.org Emne: Re: [otrs] Webservice Article events The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer : It does not say howto add an Invoker for the WebService. Just how to configure. Morten Fra: otrs-boun...@otrs.org på vegne av Gerald Young Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-webservices On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer mailto:morten.boh...@imemo.no>> wrote: Hi again. I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten Fra: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> mailto:otrs-boun...@otrs.org>> på vegne av jan.dre...@bertelsmann.de<mailto:jan.dre...@bertelsmann.de> mailto:jan.dre...@bertelsmann.de>> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.org<mailto:otrs@otrs.org> Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Webservice Article events
It can also called by event basis in requester mode. mvh Morten Bøhmer / IMEMO AS Original Message Subject: Re: [otrs] Webservice Article events From: jan.dre...@bertelsmann.de To: otrs@otrs.org CC: The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer : It does not say howto add an Invoker for the WebService. Just how to configure. Morten Fra: otrs-boun...@otrs.org på vegne av Gerald Young Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-webservices On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer mailto:morten.boh...@imemo.no>> wrote: Hi again. I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten Fra: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> mailto:otrs-boun...@otrs.org>> på vegne av jan.dre...@bertelsmann.de<mailto:jan.dre...@bertelsmann.de> mailto:jan.dre...@bertelsmann.de>> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.org<mailto:otrs@otrs.org> Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Webservice Article events
It does not say howto add an Invoker for the WebService. Just how to configure. Morten Fra: otrs-boun...@otrs.org på vegne av Gerald Young Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-webservices On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer mailto:morten.boh...@imemo.no>> wrote: Hi again. I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten Fra: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> mailto:otrs-boun...@otrs.org>> på vegne av jan.dre...@bertelsmann.de<mailto:jan.dre...@bertelsmann.de> mailto:jan.dre...@bertelsmann.de>> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.org<mailto:otrs@otrs.org> Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Webservice Article events
Hi again. I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten Fra: otrs-boun...@otrs.org på vegne av jan.dre...@bertelsmann.de Sendt: 9. juli 2015 13:28 Til: otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Webservice Article events
Thank you for your reply, can you supply some more details ? Morten Fra: otrs-boun...@otrs.org på vegne av jan.dre...@bertelsmann.de Sendt: 9. juli 2015 12:05 Til: otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi. Am 08.07.2015 um 23:17 schrieb Morten Bøhmer mailto:morten.boh...@imemo.no>>: But how do we register the module, so that we can use it in OTRS ? That should be possible via GenericJob. Regards - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Webservice Article events
Hi again I will answer my self :) I understand I must create an new Invoker module, which we have started. But how do we register the module, so that we can use it in OTRS ? Brg Morten Fra: otrs-boun...@otrs.org på vegne av Morten Bøhmer Sendt: 7. juli 2015 14:43 Til: otrs@otrs.org Emne: [otrs] Webservice Article events Hi all Can someone please help us outline in short points what is needed to have OTRS make a WS request at Article change? We would like that when and article is created by agent and saved, OTRS should fire an WS request to a remote system containing the values from the article. Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Webservice Article events
Hi all Can someone please help us outline in short points what is needed to have OTRS make a WS request at Article change? We would like that when and article is created by agent and saved, OTRS should fire an WS request to a remote system containing the values from the article. Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ Module and inserting into replies.
Hi When inserting FAQ documents in replies, only the Subject field gets changed. The message body only gets a few line breaks and no text. Anyone know how to fix ? OTRS 2.4.5 / ITSM 1.3.2 Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Stuck in Time Accounting
Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Integration with MS Bases SOAP
Will provide some sample code from Nav, the dev team is working on it now. Morten From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Astner Johannes Sent: Friday, January 08, 2010 12:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS Integration with MS Bases SOAP Did you find the required information? Could you provide it for me/the community? I want to integrate our ERP System (MS AX) with OTRS in the future, so appreciate any helpful information. Johannes Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Morten Bøhmer Gesendet: Freitag, 08. Jänner 2010 11:54 An: 'User questions and discussions about OTRS.' Betreff: Re: [otrs] OTRS Integration with MS Bases SOAP No more help needed. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Morten Bøhmer Sent: Thursday, January 07, 2010 2:32 PM To: 'otrs@otrs.org' Subject: [otrs] OTRS Integration with MS Bases SOAP Trying to integrate our ERP System (MS Nav) with OTRS via SOAP. Our developer would like to see som HTTP/XML data, can anyone provide something like this ? Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Integration with MS Bases SOAP
No more help needed. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Morten Bøhmer Sent: Thursday, January 07, 2010 2:32 PM To: 'otrs@otrs.org' Subject: [otrs] OTRS Integration with MS Bases SOAP Trying to integrate our ERP System (MS Nav) with OTRS via SOAP. Our developer would like to see som HTTP/XML data, can anyone provide something like this ? Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS Integration with MS Bases SOAP
Trying to integrate our ERP System (MS Nav) with OTRS via SOAP. Our developer would like to see som HTTP/XML data, can anyone provide something like this ? Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
