It can also called by event basis in requester mode..... mvh Morten Bøhmer / IMEMO AS
-------- Original Message -------- Subject: Re: [otrs] Webservice Article events From: jan.dre...@bertelsmann.de To: otrs@otrs.org CC: The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer <morten.boh...@imemo.no>: It does not say howto add an Invoker for the WebService. Just how to configure. Morten ________________________________ Fra: otrs-boun...@otrs.org <otrs-boun...@otrs.org> på vegne av Gerald Young <cryth...@gmail.com> Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-webservices On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer <morten.boh...@imemo.no<mailto:morten.boh...@imemo.no>> wrote: Hi again..... I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten ________________________________ Fra: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> <otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>> på vegne av jan.dre...@bertelsmann.de<mailto:jan.dre...@bertelsmann.de> <jan.dre...@bertelsmann.de<mailto:jan.dre...@bertelsmann.de>> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.org<mailto:otrs@otrs.org> Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer <morten.boh...@imemo.no<mailto:morten.boh...@imemo.no>>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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